1. 1. Unleash Small Business Potential Sustainability and Growth JOSE V. ALCEDO, P.E., M.B.A. BUSINESS PROCESS IMPROVEMENT CONSULTANT
2. 2. Customer Service Price Advantage Quality Excellence Product Performance Continuous Improvement Core Competency
3. 3. Presentation Goal
4. 4. CANI Technology Philosophy Methodology Tools CANI (Constant and Never-ending Improvement)
5. 5. Philosophy Demings System of Profound Knowledge Appreciation of a System Theory of Knowledge Knowledge of Variation Knowledge of Psychology
6. 6. Systems Approach Interdependent Parts Goal is to Optimize the System Optimizing a Part causes Problems Knowledge of Variation Processes, Materials, People Drives Transformation
7. 7. Manufacturing System Prodn Pkg DistnRetail R&D
8. 8. Organizational Structure System Management ManagementEmployees Employees Traditional World Class
9. 9. Gap Analysis Current State Future State
10. 10. CurrentState (SWOT) Quality Price Competition Market Supply
11. 11. FutureState (Deliverables) Quality Price Competition Market Supply
12. 12. STRATEGY Improve Business Process and System
13. 13. Application Self Improvement Organizations Academia Businesses
14. 14. Methodology Lean Operation Six Sigma Quality
15. 15. Lean Operation Streamlining Processes Minimising Waste Reducing Cycle Time
16. 16. Six Sigma Quality Product or Service Delights Customers Expectations Process Capability 3.4 Defects Per Million Opportunities
17. 17. TOOLS