untangling complexity together: effective collaboration for multi-disciplinary teams - johanna...
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Untangling(complexity(together(Effective(collaboration(for(multi7disciplinary(teams
Johanna&Kollmann ~ @johannakoll UX&Riga,&26&Feb&2015
Agile&is&becoming&standard!!
“57%!of!!respondents!said!their!organization!has!5+!agile!teams.!This!number!has!nearly!doubled!in!the!last!two!years!(48%!in!2012,!33%!in!2011).!” !8th!Annual!State!of!Agile!Survey,!VersionOne,!2013
Photo%by%Nigel%Howe%h/p://www.flickr.com/photos/40939157@N03/5315358341/
Sprint
Scrum
User&story
ScrumScrum
Retrospective
Stand&up
Scrum&master
Sprint&Zero
Backlog
Kanban
The&Agile&Manifesto&(2001!)!!
Individuals!and!interactions!over!processes!and!toolsWorking!software!over!comprehensive!documentationCustomer!collaboration!over!contract!negotiationResponding!to!change!over!following!a!plan!
Planning!Data!gathering
Implement!high!dev!low!UI!features
Design!for!sprint!2!Gather!customer!input!for!
sprint!3
Test!sprint!1!code!Design!for!sprint!3!
Gather!input!for!sprint!4
Test!sprint!2!code!Design!for!sprint!4!
Gather!input!for!sprint!5
Implement!designs
Implement!designs
Developers Interaction&Designers
Sprint&0
Sprint&1
Sprint&2
Sprint&3
Customer!data
Customer!data
Code Design
Code Design
adapted!from!a!diagram!by!Lynn!Miller
While!basically!silent!about!UX!design,!Agile!thinking!offers!a!fundamental!paradigm!shift!about!how!to!interact!and!communicate!with!your!project!team!and!beyond.&&!~!Anders!Ramsay!@andersramsay
UX&is&everyone’s&business&!1)!Understand!each!others!work\lows2)!UX!techniques:!communication!tools!!3)!De\ine!goals!and!care!about!data
1)&Understand&each&others’&workMlows
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Rituals:&standup
Information&radiators
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Pairing&across&disciplines
Teach&&&learn&&!
Be!present!at!stand`ups,!demos,!retrospectivesMake!your!work!visible!!Responsibilities!over!roles!!Cross`functional!pairing!!Where!can!your!skills!be!most!valuable?
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2)&UX&techniques:&communication&tools
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Mental!Model
System!Model
Conceptual&Model
Collaboration&problems&arise&when&teams&lack&the&tools&to&agree&meaning&and&structure.
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Experience%Map%by%Chris%Risdon,%from%h/p://adap+vepath.com/ideas/the_anatomy_of_an_experience_map
Use&UX&tools&to&agree&meaning&!
Controlled!vocabularies,!content!guidelines Taxonomies,!navigation!structuresMental!model!charts,!personas!!User!journey!diagrams,!service!maps,!experience!maps!!Whatever!artefact!you!use:!share!it,!check!it
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3)&DeMine&goals&and&care&about&data
Lean&Startup&is&about&&learning&through&&experiments&with&customers.
Build
Measure
Learn
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RESEARCH!&DATA!
Instead!of!!“how!do!we!know!if!it’s!done”,!!
ask!!“how!do!we!know!if!it’s!good”.&&
!~!Lane!Halley!@thinknow
Triangulate!Usability!testing!(lab)
Web!AnalyticsUnmoderated!
study
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Analysis&is&a&team&effort&
Research&is&a&team&sport&!
De\ine!hypothesis!and!assumptions!togetherPick!the!best!methods!for!getting!data Make!qualitative!research!a!habit!!Combine!different!data!sources!to!gain!insight!!Analysis!is!a!team!effort
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Photo%by%*Psycho%Delia*%h/ps://flic.kr/p/fetYwn
UX&is&everyone’s&business&!Understand!each!others!work\lowsUX!techniques!are!communication!tools!!De\ine!goals!and!care!about!data
Photo%by%*Psycho%Delia*%h/ps://flic.kr/p/fetYwn
!&Agile&&&Lean&!&!
Working!on!products!!My!understanding!of!UX! My!skill!set
Change&takes&time!!
“24%!of!!respondents!attributed!failing!agile!projects!to!an!opposing!company!culture!or!some!other!form!of!cultural!resistance.” !8th!Annual!State!of!Agile!Survey,!VersionOne,!2013
ResourcesAgile&and&UX:&Two&tastes&that&taste&great&together,&Lane!Halley,!UX!Week!2013,!http://vimeo.com/74944431!Sustainable&pace,&Agile&&&The&Big&Design&Refactor,&Jonathan!Berger,!Balanced!Team!Conference!2013,!http://design.pivotallabs.com/jpb/jpb`balteam2013`talk/deck/&Case&Study&of&Customer&Input&For&a&Successful&Product,!Lynn!Miller!(2005)!5&Users&every&Friday,!Tom!Illmensee!&!Alyson!Muff,!Agile!2009!Proceedings!Learning&to&play&UX&rugby,!Anders!Ramsay,!http://slidesha.re/GPfK0w!Beyond&Staggered&Sprints:&Integrating&User&Experience&and&Agile,!Jeff!Gothelf,!http://slidesha.re/9Pq3qb!Designing&the&user&experience&in&an&agile&context,!Johanna!Kollmann,!http://bit.ly/p3NmWI!Design&Pairing,!Samuel!Bowles,!UXLX!2012,!https://speakerdeck.com/shmuel/design`pairing`uxlx&Test&everything&you&got®ardless&of&its&polish&or&Jidelity,!Jeff!Gothelf,!http://bit.ly/n6qjTI!It’s&Our&Research:&Getting&Stakeholder&BuyOIn&for&UX&Research&Projects&,!Tomer!Sharon!Introduction&to&Design&Studio&Methodology,!Will!Evans,!http://uxmag.com/articles/introduction`to`design`studio`methodology!The&KJ&Technique:&A&Group&Process&for&Establishing&Priorities,!Jared!M.!Spool,!http://www.uie.com/articles/kj_technique/!The&new&user&story&backlog&is&a&map,!Jeff!Patton,!http://www.agileproductdesign.com/blog/the_new_backlog.html!Collaboration&games:!http://gogamestorm.com,!http://innovationgames.com/resources/the`games/