untangling the legacy: the user experience of archival...

LSE Library

Untangling the legacy: the user

experience of archival research

Nadia Marks, User Experience Researcher

Fabiana Barticioti, Digital Assets Manager

Andy Jack, Web Editor

lse.ac.uk/library

The user experience of archival research

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Aims

• Find out how CalmView is used

• Find out how CalmView is experienced

• Identify the pain points of using CalmView

• Identify and make improvements to CalmView

• Validate any improvements made to CalmView

• Develop a wish list for a new archive management system


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Document analysis

• Used existing data

• Showed behaviours

• Quantified issues



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Interviews and focus groups

• Showed how and why they

use the catalogue

• Captured their goals

• Captured their attitudes and

experiences

• Showed their knowledge and

understanding

• Enabled broad participation

• Allowed personalised

exploration of the topic

within a framework


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Analysis

• Content analysis and

thematic analysis to both

describe and explain the

data


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Findings


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Changes


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Usability testing

• Confirmed that the changes

were improvements

• Checked that users were able

to perform their tasks

• Identified new issues

• Confirmed our requirements

for a new archives

management system


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Other outcomes and next steps

• Greater understanding of users

• Improved communication with users

• Increased confidence for staff

• A case for upgrading our archive management system

• Greater understanding of our requirements for an archive

management system


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Nadia Marks

User Experience Researcher

LSE Library

[email protected]

untangling the legacy: the user experience of archival...

Documents