uoe estates dept - maintenance & building services new ... building services responsible for:...

Download UoE Estates Dept - Maintenance & Building Services New ... Building Services Responsible for: • Full

Post on 14-Mar-2020

0 views

Category:

Documents

0 download

Embed Size (px)

TRANSCRIPT

  • Estates Department

    MAINTENANCE & BUILDING SERVICES STRUCTURE

    We have been reviewing the way we deliver maintenance and operate building services to the University. In order to meet the challenges of providing a transparent, accountable and customer focused service we are making a number of changes to the way in which we deliver our service.

    The � rst of these changes is to establish a new team structure within Maintenance & Building Services, which will be e� ective from 1st August 2016. The following outlines the sta� ng structures, the roles these posts will carry out and key sta� contacts.

    Overall Structure

    | www.estates.ed.ac.uk |

    Head of Estates Operations

    Grant Ferguson

    Maintenance Operations Manager

    George Boag

    Contract Services

    Maintenance Services

    Landscape Services

    Systems, Information and Performance Manager

    Colin Pritchard

    Helpdesk

    Neil Thompson Eileen Mullan

    Kenny Donoghue

    Building Services Manager

    Sheila Scott

    Building Services Building Surveying Water Quality

  • | www.estates.ed.ac.uk |

    What we do

    Systems, Information & Performance Manager - Colin Pritchard Colin manages the Helpdesk team to ensure all requests are logged and distributed e� ciently and e� ectively to the correct maintenance team. He will also provide a focal point for the collation, analysis, interpretation and reporting of performance data to inform policy, strategy, investment and operational decisions on Maintenance & Building Services.

    Helpdesk Technicians - Neil Thompson, Eileen Mullan & Kenny Donoghue This team will be the � rst point of contact for all Estates maintenance related enquiries and fault reporting. The technicians will provide guidance, fault diagnosis, and technical direction to sta� & students and process service requests and customer feedback in line with established service levels.

    Estates Helpdesk

    Responsible for:

    • Logging and distributing all fault reports and work requests • Providing updates to customers • Monitoring and tracking progress

    Systems, Information and Performance Manager

    Colin Pritchard

    Helpdesk Technician Neil Thompson

    Helpdesk Technician Eileen Mullan

    Helpdesk Technician Kenny Donoghue

    All maintenance faults and work requests should be logged through the Estates Helpdesk. The Helpdesk will make decisions around which team is best placed to respond to your speci� c request.

    The Helpdesk will keep you updated, electronically, on the progress of your work.

    How to contact the Helpdesk

    0131 650 2494 estates.helpdesk@ed.ac.uk

    www.estates.ed.ac.uk

  • Maintenance Services Responsible for:

    • Reactive Maintenance • Statutory Maintenance • Planned Preventative Maintenance

    What we do

    Maintenance Operations Manager - George Boag George has overall responsibility for the delivery of e� cient and e� ective services through the Maintenance Services, Maintenance Contract Services and Landscape teams.

    Maintenance Services Manager - Lindsey Wilson Lindsey will lead and manage the Area Teams to provide safe, e� cient, e� ective, customer focused reactive, compliance, and planned maintenance services across all sites through a multi-disciplined, multi-site team.

    Maintenance Services Co-ordinators - Darren Dick, Cameron Duncanson & Andrew Rae As technical experts, these co-ordinators will support the Maintenance Services Manager with proactive, e� cient and e� ective planning and scheduling of resources, to conduct specialist maintenance and compliance activities.

    Area Team Leaders - Craig Fleming, Tam Clarke, Jim Cumming, Scott Russell & Steven Martin The Area Team Leaders (ATLs) are responsible for the management, development and direction of a multi-trade, area based team providing safe, e� ective and e� cient reactive and planned maintenance services across an agreed service area. The ATLs are the primary point of contact for work in their location.

    The Maintenance Services Team will focus on quick response maintenance repairs. All work requests will be received and assessed via the Estates Helpdesk, which will also automate orders and customer update process. The teams are organised into 5 area teams – geographically focused rather than College focused, and will be supported by trade specialists, with one Team Leader to provide a consistent approach with a single point of accountability.

    | www.estates.ed.ac.uk |

    Statutory Maintenance • Planned Preventative Maintenance

    Maintenance Operations Manager

    George Boag

    Maintenance Services Manager

    Lindsey Wilson

    Area Team Leader (Holyrood)

    Craig Fleming

    Area Trades Team

    Area Team Leader (Central)

    Tam Clarke

    Area Trades Team

    Area Team Leader (KB)

    Jim Cumming

    Area Trades Team

    Area Team Leader (BioQuarter & E Bush)

    Scott Russell

    Area Trades Team

    Area Team Leader (Pollock)

    Steven Martin

    Area Trades Team

    Maintenance Services Co-ordinators

    Maintenance Services Co-ordinators

    Electrical - Darren Dick Fabric - Cameron Duncanson

    Mechanical - Andrew Rae

  • Maintenance Contract Services Responsible for:

    • Managing maintenance delivered via external contractors

    What we do

    Contract Services Managers - Jim Brown & John Williamson Jim and John will lead and manage two area based teams of Contract Services Co-ordinators providing a customer focused reactive and planned maintenance service via contractors and other specialist service providers.

    Contract Services Co-ordinators - Roddy Gordon, Anne Moore, Ray Flockhart, Ben Gordon, Derek Burnett, Graham McGrath & Jacob Chavaro This team will provide a customer focused, reactive contractor management service via contractors and other specialist service providers. Additionally providing technical support and guidance.

    Festival & Events Co-ordinator - Susan Leven Susan will provide a single point of contact between the Festivals O� ce, event customers (both internal and external to the University) and the Estates Department. She will provide technical guidance, co-ordination of maintenance and new installation services, and monitoring of festival and events activities.

    | www.estates.ed.ac.uk |

    Maintenance Operations Manager

    George Boag

    Contract Services Area Manager

    Jim Brown

    Area Contract Services (CMVM)

    Roddy Gordon Anne Moore

    Area Contract Services (KB)

    Ray Flockhart Ben Gordon

    Contract Services Area Manager

    John Williamson

    Area Contract Services (ACE)

    Derek Burnett Graham McGrath

    Area Contract Services (Central)

    Jacob Chavaro Vacancy

    Festival & Events Co-ordinator

    Susan Leven

    The maintenance Contract Services team will focus on more complex maintenance repairs - up to the value of £50k. All works reasonably beyond this threshold and under £1m will be delivered by the Small Projects and Minor Works team. All work requests will be managed via the Estates Helpdesk so they’re trackable and measurable. The teams are aligned to College groups rather than geographically focused to ensure we provide consistency of service and take account of existing relationships.

  • Building Services

    Responsible for:

    • Full ownership of statutory maintenance and development of planned maintenance programmes, and the management of key data to improve maintenance planning and investment

    The Building Services Team has an enhanced role with complete ownership of statutory and planned maintenance programmes, management of engineering infrastructure, and key maintenance data to inform planning, prioritisation and investment.

    What we do

    Building Services Manager - Sheila Scott As the senior manager for Building Services, Sheila is responsible for the management of the Building and Engineering service team, accountable for setting all engineering and compliance maintenance programmes and standards. Sheila will manage the asset and condition data producing annual programmes of work for planned and preventative maintenance.

    Building Services Engineers - Stuart Kennedy, Calum Muir, Graham Tonge, George Brydon & David Barratt This team will provide a range of mechanical and/or electrical engineering services and advice to Estates’ maintenance, development and project teams, to meet Estates’ strategic priorities.

    Planned Preventative Maintenance Planner - John Watt John will support the Building Services team by preparing and maintaining planned maintenance programmes and associated procedures and schedules of mechanical, electrical and building installations to ensure Planned Preventative Maintenance (PPM) is carried out correctly.

    | www.estates.ed.ac.uk |

    (cont)

    Building Services Manager

    Sheila Scott

    Building Services Engineer

    Contracts, Standards and Performance

    Stuart Kennedy

    Building Services Engineer

    Asset Management, Compliance, Planned

    Maintenance

    Calum Muir

    Planned Preventative Maintenance Planner

    John Watt

    Building Services Engineer

    Maintenance (Mechanical)

    Graham Tonge

    Building Services Engineer

    Maintenance (Electrical)