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_________________________________________________________ Ad Hoc Expert Group Meeting on Emerging consumer protection trends and challenges: Implementing the United Nations Guidelines for Consumer Protection 2nd SESSION 29 November 2018 Room XI, Palais des Nations, Geneva Upholding consumer rights in digital markets Discussion 2: Vulnerable and Disadvantaged Consumers Contribution by Mr. Shirish Deshpande President, MGP-India This material has been reproduced in the language and form as it was provided. The views expressed are those of the author and do not necessarily reflect the views of UNCTAD.

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Page 1: Upholding consumer rights in digital markets Discussion 2: … 8_AHEMCP... · 2018-12-10 · Snapdeal Paytm Mall . Do you know how to identify a counterfeit or fake product? Votes

_________________________________________________________

Ad Hoc Expert Group Meeting on Emerging consumer protection trends and challenges: Implementing the United Nations Guidelines for Consumer Protection

2ndSESSION29November2018

RoomXI,PalaisdesNations,Geneva

UpholdingconsumerrightsindigitalmarketsDiscussion2:VulnerableandDisadvantagedConsumers

ContributionbyMr.ShirishDeshpandePresident,MGP-India

Thismaterialhasbeenreproducedinthelanguageandformasitwasprovided.TheviewsexpressedarethoseoftheauthoranddonotnecessarilyreflecttheviewsofUNCTAD.

Page 2: Upholding consumer rights in digital markets Discussion 2: … 8_AHEMCP... · 2018-12-10 · Snapdeal Paytm Mall . Do you know how to identify a counterfeit or fake product? Votes

UpholdingConsumerRightsinDigitalMarketswithVulnerable &Disadvantaged ConsumersAn Indiacasestudy

ByAdv.Shirish Deshpande,

Chairman, MGP-India

Page 3: Upholding consumer rights in digital markets Discussion 2: … 8_AHEMCP... · 2018-12-10 · Snapdeal Paytm Mall . Do you know how to identify a counterfeit or fake product? Votes

Page 4: Upholding consumer rights in digital markets Discussion 2: … 8_AHEMCP... · 2018-12-10 · Snapdeal Paytm Mall . Do you know how to identify a counterfeit or fake product? Votes

Page 5: Upholding consumer rights in digital markets Discussion 2: … 8_AHEMCP... · 2018-12-10 · Snapdeal Paytm Mall . Do you know how to identify a counterfeit or fake product? Votes

Page 6: Upholding consumer rights in digital markets Discussion 2: … 8_AHEMCP... · 2018-12-10 · Snapdeal Paytm Mall . Do you know how to identify a counterfeit or fake product? Votes

Page 7: Upholding consumer rights in digital markets Discussion 2: … 8_AHEMCP... · 2018-12-10 · Snapdeal Paytm Mall . Do you know how to identify a counterfeit or fake product? Votes

Source:SurveyconductedbySample:27,000+respondents

Page 8: Upholding consumer rights in digital markets Discussion 2: … 8_AHEMCP... · 2018-12-10 · Snapdeal Paytm Mall . Do you know how to identify a counterfeit or fake product? Votes

Source:SurveyconductedbySample:27,000+respondents

Page 9: Upholding consumer rights in digital markets Discussion 2: … 8_AHEMCP... · 2018-12-10 · Snapdeal Paytm Mall . Do you know how to identify a counterfeit or fake product? Votes

Source:SurveyconductedbySample:27,000+respondents

Page 10: Upholding consumer rights in digital markets Discussion 2: … 8_AHEMCP... · 2018-12-10 · Snapdeal Paytm Mall . Do you know how to identify a counterfeit or fake product? Votes

Source:SurveyconductedbySample:27,000+respondents

Page 11: Upholding consumer rights in digital markets Discussion 2: … 8_AHEMCP... · 2018-12-10 · Snapdeal Paytm Mall . Do you know how to identify a counterfeit or fake product? Votes

Source:SurveyconductedbySample:27,000+respondents

Page 12: Upholding consumer rights in digital markets Discussion 2: … 8_AHEMCP... · 2018-12-10 · Snapdeal Paytm Mall . Do you know how to identify a counterfeit or fake product? Votes

Source:SurveyconductedbySample:27,000+respondents

Page 13: Upholding consumer rights in digital markets Discussion 2: … 8_AHEMCP... · 2018-12-10 · Snapdeal Paytm Mall . Do you know how to identify a counterfeit or fake product? Votes

Source:SurveyconductedbySample:27,000+respondents

Page 14: Upholding consumer rights in digital markets Discussion 2: … 8_AHEMCP... · 2018-12-10 · Snapdeal Paytm Mall . Do you know how to identify a counterfeit or fake product? Votes

Thankyou!

Adv.Shirish Deshpande,Chairman, MumbaiGrahak Panchayat

(MGP- India)

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