upping the ante -- ecm meets bpm
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When I heard that ECM and BPM solutions would be converging, I thought I knew what that meant…
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until I saw this…
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Bringing Process and Content Together
Process Content
Business Value
Drives the Work… …Provides the Context
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+ =
Business Process Solutions
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OpenText Business Process and Content Solutions for All
Supervisor
Business Architect
Analyst
Developer
Researcher
MarketingProcessor
Data Entry
Reviewer
Strategic Planning
Legal
Executive
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BPM + ECM for the Front Office
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A Better Way to Capture and Transform Content
Automate capture-driven processes and cases
Transform paper and electronic documents / forms into actionable information
Improve document preparation, manager approvals, and back office-routing
Eliminate lost or misfiled documents
Find documents faster with automated metadata collection
Knowledge Worker
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A Better Way to Work with Content in Context
Integrate all information sources within the context of the task, including structured & unstructured data
Access all related work in one single screen
Ensure all necessary work is completed
Eliminate paper and manage versions, archival, discussion history, etc.
Knowledge Worker
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A Better Way to Do Work
See today’s work and its status
Find reminders for work in progress
Track my personal performance
Let my manager know how I’m doing now
Read important news/events
Knowledge Worker
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A Better Way to Access Legacy Systems
Integrate legacy systems
Abstract users from the back-end complexity
Eliminate switching between applications
Access and update data via SharePoint web parts, Business data catalog, and InfoPath Forms Services
Knowledge Worker
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A Better Way to Meet Customer Demands
Examine business trends
Monitor SLA’s and respond to potential bottlenecks
Manage team productivity and workload balancing
Escalate work priorities
Manager
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A Better Way to Allocate Work
Ensure highest productivity when managing hundreds to thousands of workers.
Intelligently allocate work based on backlog, time, skills, and schedule. Synchronize with SharePoint profiles and Outlook schedules.
Simulate expected service level attainment.
Supervisor
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A Better Way to Collaborate
Provide real-time guidance for in-flight business processes
Details of the case are populated to the IM window, providing context.
Conversations are captured in a decision audit trail.
Lync integration ensures a faster time to the RIGHTdecision.
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A Better Way to Work from Anywhere
Deploy mobile-enabled, hybrid location, or on-premise apps
Provide thin-client mobile apps for iPhone, iPad, Android, and Blackberry
Collaborate around key events and initiate tasks within a secure environment
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A Better Way to Guide Process Outcomes
Contextualize advice and recommendations to deliver the desired business outcome
Guide workers to next best action based upon crowd-sourced guidance
Share and capture guidance to process and case repositories
Deliver key nuggets of advice to the right people at the right time
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A Better Way to Communicate with Customers
Engage more profitably with customers by leveraging personally relevant information
Rapidly and directly create process-related content to support cross/upsell offers and campaigns
Control how and when content is included in customer correspondence
Marketing
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BPM + ECM for the Back Office
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A Better Way to Discover Processes
Define the process through collaboration
Detail the process participants by personas
Track discovery efforts through to the business case
Prototype user experiences
Collaborate on process alternatives and optimization
Business Analyst / Architect
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A Better Way to Collaborate on Process Design
Align business processes with the financial and operational health of the organization.
Maintain and integrate business processes across multiple applications
Provide a single location for storing information about how the enterprise operates
Ensure process changes are controlled, validated, and approved
Business Analyst / Architect
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A Better Way to Align Governance Policies
LegalSharePoint Admin
Compliance Officer
Storage Pro
Knowledge Worker
Map governance and compliance requirements across the organization
Identify cross-functional gaps or risks before the business is impacted
Create and easily update governance policies and relationships
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A Better Way to Set Policies on Information
SharePoint Admin
Administer corporate policies locally within SharePoint
Manage governance and archiving from SharePoint
As new sites are created in SharePoint, automatically apply the correct governance policy
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A Better Way to Design for Change
Visual drag-and-drop modeling environment
Pre-built tasks for faster development
No code deployment
Pre-built data, content, and application integration
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A Better Way to Adapt for Change
Optimize investment choices using a no-risk sandbox
Improve collaboration for process design
Imitateprocess behaviour and results faster than real life
Discover bottlenecks ahead of implementation
Business Analyst / Architect
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A Better Way to Deliver Process and Case Applications
Speed development of process applications with pre-defined user workbenches and pre-built web parts
Automatically connect data, content, and context relationships between web parts with a single click
Surface data, content, and communications with web parts for SharePoint, Lync, Visio, SQL, and Outlook.
Developer
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A Better Way to Manage Records
Reduce risks associated with audit and litigation
Maintain and dispose of process-related content according to defined policies and legally approved methods
Verify the integrity of business practices with complete audit trails
Make the complexity of records management transparent to end users.
Legal
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A Better Way to Archive Information
Compliance Officer and IT Pro
Automatically classify documents for with the proper record keeping policies
Specify file and case folder versions to archive.
Establish Rules and schedules for information archiving
Fully restore information sites from corporate archives
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OpenText Experience: 3100 Customers, Global Footprint Public Sector CommercialFinance
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Want to learn more about OpenText Business Process Solutions?
Visit us at OpenTextBPM.com
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Thank You