urban.hedstrom@findwise.com

– a holistic approach to work and succeed with search

Information Technology - platform & functionality

Organisation - change & governance

Information - quality & structure

Users - needs & capabilities

Business - needs & goals

The Findwise methodology

Results and effectsFindability Solutions: Ericsson

ENTERPRISE SEARCH

AND FINDABILITY

SURVEY 2013

Enterprise Search and Findability Survey•March to May 2012

• 170 respondents

• Majority smaller companies

• 26% North America

• 63% Europe

•March to May 2013• 101 respondents

• Majority larger companies

• 21% North America

• 72% Europe

Respondents

65% is from IT

25% is from Corporate Communication

78 %

9%

«What are the obstacles to finding the right information?«

Inconsistency in how we tag content 65%Don’t know where to look 65%Lack of adequate tags 55%

20%

24%

44% NO BUDGET

48% 2014

59% 2014

18%<1 2016

«Do you analyse search logs?«

59% YES

«What is your primary business case for investing in search?«

• Accelerate retrievel of known information sources 87%

• Improve the re-use of content 67%• Increase collaboration 54%

«Rate the importance of being able to search the following sources and systems?«

• Intranet websites 83%• People directory 82%• Collaboration systems 78%

59% YES

Summary Search and Findability Survey•Awareness and use of enterprise search is growing steadily

•The most satisfied are the ones that• Have a search strategy in place• Have been working with their metadata

•Still too much of an IT issue and not on the business managers agenda

•All lot of unstructured data still not indexed