U.S. General Services Administration

Federal Acquisition Service

Network Services 2020 Enterprise Infrastructure Solutions (EIS)

Government/Industry Information ExchangeApril 27, 2015: Session 1

Integrated Technology ServicesFederal Acquisition ServiceGeneral Services Administration

April 2015

Fred Haines, EIS Program Manager

Ray Lewis, EIS Deputy Program Manager

Tim Horan, EIS Contracting Officer

Michelle White, EIS Contract Specialist

Robert Sodano, Jim Russo, Ward Fisher, Dinaira Borba, Terri Stoddard – Team Leads

Introductions

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GSA is a provider of Federal demand Provide a total solution telecommunications vehicle for all Government

clients

o Add new capabilities (cloud, managed mobility, labor…)

o Provide agility, flexibility, scope, and contractual elements sufficient to satisfy today’s complex requirements

Reduce redundancy in Government contracting

Combining local (regional) and enterprise contracts

Leverage the Government’s buying power

Drives cost savings for all agencies

Adequate competition pool

Support for Federal mandates and regulations (“Safe Harbor”)

EIS Objectives

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Industry RFP Comments by Section

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RFP Section Number of CommentsSection A 6Section B 171Section C 505Section D 3Section E 24Section F 9Section G 206Section H 61Section I 50Section J 85Section K 1Section L 67Section M 29

EIS Characteristics

Fewer mandatory requirements Fewer deliverables Time & Materials 15-year period of performance Core-Based Statistical Areas (CBSAs) Construction clauses No compliance matrix:

Contractors must agree to all RFP Terms and Conditions or take exception prior to proposal submission

Requirement for task orders and DPAs Minimize contract modifications:

Use of catalogs Task Order Unique CLINs (TUCs) for solutions

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Draft EIS RFP Feedback – Pricing

Pricing Comments by Draft RFP Section

Majority of comments address price tables and specific services A number of comments address new EIS pricing concepts:

Pricing principles (PHubs, PCLs, access pricing, etc.) Catalogs

Voice (with associated access) has the most comments for any single service

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Section Topic # Questions

B Overall 4B.1.1 Overview 1B.1.2 General Pricing Principles 38B.1.3 Catalog Pricing Requirements 11B.2 Pricing Tables 109B.3 National Security Emergency Preparedness 1B.4 General Pricing and Other Requirements 7Total 171

Common Pricing Themes

Industry requested additional clarification and detail on: Pricing Hub (PHub) and Physical Concentration Location (PCL) Minimum entry criteria:

• Core-Based Statistical Areas (CBSAs)• Mandatory services

Optional services criteria for acceptance Required CLINs to be priced per service:

• Bandwidth (BW)• Features

Voice service Catalogs:

• Service Related Equipment (SRE)• Cloud Services• Commercial Mobile Satellite Service• Wireless Service (MMS) • Managed Security Services (MSS)

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Draft EIS RFP Feedback – Technical

Mandatory and Optional EIS Services

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Service Area Service (Mandatory services are in red)Data Services Virtual Private Network Service (VPNS), Ethernet

SONET, OWS, Private Line Service, Dark Fiber, IPS

Voice Services Voice ServiceCSDS, Toll Free, IPTel

Contact Center Services Contact Center Services

Data Center Services Data Center Services

Cloud Services Infrastructure as a Service, Platform as a Service, Software as a Service, Content Delivery Network Services

Wireless Services Wireless Service

Satellite Service Satellite Service

Managed Services Managed Network ServiceWeb Conferencing Service, Unified Communications Service, Managed Trusted Internet Protocol Service, Managed Security Services, Managed Mobility Service, Audio conferencing, Video Teleconferencing

Service Related Equipment Equipment

Service Related Labor Labor

Cable and Wiring Cable and Wiring

Access Arrangements Access Arrangements

Comments by Technical Service

Cloud Services CommentsIaaS 85PaaS 9SaaS 5CDNS 4Total 103

Managed Services CommentsMNS 15Web Conferencing 9UCS 41MTIPS 7MSS 23Managed Mobility 16Audio Conferencing 10Video Conferencing 19Total 140

Sections CommentsBackground 21SDN 6Security and National Policy 12VPNS 42Ethernet 29OWS 8PLS 10SONET 13Dark Fiber 8IPS 10Voice Basic 22CSDS 5Toll Free Service 7IPTel 17Contact Center Service 14Colocated Data Center 2Wireless 3Commercial SatCom 4SRE 2SRL 1Cable and Wiring 1Access Arrangement 17Transition and 508 8Total 262

505 Total Comments

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Summary of Technical Comments

We appreciate the identification of obsolete language that appeared in the draft (references to dial-up and PVCs)

We received advice on making some features and capabilities optional instead of mandatory:

Continued viability of legacy capabilities Commercial availability of new capabilities

We received some suggested changes to RFP language to make the Government’s intent more clear

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Common Technical Themes

GSA should not over-complicate or over-specify its requirements

Industry is moving away from circuit-switched services (TDM) and moving to IP solutions: The demand for TDM services is dropping TDM services may not be commercially available in the future

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Planned Technical RFP Changes

No major changes to mandatory service requirements: VPNS, Ethernet, Voice, and Managed Network Services will

remain mandatory

Correct/delete obsolete requirements Complete or consolidate service requirements:

Voice MTIPS Wireless Managed Network Services

Relax requirements for some mandatory service features and capabilities

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Draft RFP Feedback – Management and Operations

Summary of MOPS Comments by Impact

Section Number 

SectionName

TotalComments

G.1 Introduction 1

G.2 Contract Administration 7

G.3 Ordering 36

G.4 Billing 30

G.5 BSS 35

G.6 Service Assurance 8

G.7 Inventory Management 14

G.8 SLA Management 50

G.9 Program Management 9

G.10 Training 10

G.11 NS/EP 4

G.12 Sustainability 2

E Inspection & Acceptance 24

J.2 CDIP 62

  Total (All MOPS Sections) 313

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Common MOPS Themes

Ordering: Clarify the distinction between Task Orders and Service Orders

SLA Management: Concerns with performance standards (KPIs), provisioning

categories, and automated credits

BSS Requirements: Concerns with the government-specific BSS requirements (as

opposed to commercial offerings) and their cost implications

BSS Inspection and Acceptance: Concerns with the BSS testing timeframes

Contractor Data Interaction Plan (CDIP): Prefer vendor-defined data formats and government-defined

application programming interfaces

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Key Actions

SLA Management: Automated (Proactive) Credits: Primary Concern:

• Industry anticipates many challenges implementing the automated credits requirement

GSA Action:• Remove automated/proactive credit requirements• Evaluate SLA credit process based on customer needs and

government systems capability

Data Dictionary: Data Elements: Primary Concern:

• Provide greater clarity for data field definitions GSA Action:

• Assess and improve data field definitions for all data elements in the Contractor Data Interaction Plan (CDIP)

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Questions

Next Steps

One-on-one industry meetings: In person or via remote conference

60 minutes

May 28 meeting: Further discussion of RFP updates

June 30 meeting: Proposal instructions and timing

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