use customer feedback to decrease churn & retain customers
DESCRIPTION
Customer Feedback = a decrease in Churn. Check out the full blog at www.getsmartglobal.com/blogTRANSCRIPT
FEEDBACKCUSTOMER
TO DECREASE
USING
CHURN
"it is not the strongestof species that survives,nor the most intelligent,but the one mostresponsive to change"
Charles Darwin
it's up to businesses to match theircustomer's wants & needs
Customer Feedback
Customer Feedback gets you in the know. It identifies trends, loyalties and issues. Most importantly, in the long term, itencourages regular interaction andinvolvement.Higher engagement = reduction in churn
{ }WHAT FEEDBACK SHOULD YOU COLLECT?
Online surveys, delivered toyour clients at the right timeand in the right way, canproduce valuable datasurrounding the attitudestowards your business.
what your customersdo and don't likeabout your business.
01:
Did you know that the perfectsound to the human brain is
the sound of one's own name?
By actively inviting yourcustomers to participate in
your discussions, yourcustomer's feel important
involve yourcustomers
02:
In order to measure the effectof your changes andconversations over time,benchmark your data againstyour competitors at certainpoints of the year.
benchmark feedbackover time
03:
GETSMARTGLOBAL.COM/BLOG