user adoption issues server admin fundamentals solutions to user adoption issues
TRANSCRIPT
Spark the future.
May 4 – 8, 2015Chicago, IL
Driving User Adoption from a Technical Standpoint for SharePoint, Exchange and Office 365 Laura RogersLori Gowin
BRK2129
About Lori Microsoft Premier Field
Engineer - SharePoint Birmingham SharePoint Users
Group Women in SharePoint B:
http://pointgowin.com/seethepoint
E: [email protected] L:
http://linkedin.com/in/lorigowin T: @LoriGowin
About Laura Laura Rogers, Microsoft MVP I live in Birmingham,
Alabama Company: Rackspace Author of six SharePoint
books Blog:
http://www.wonderlaura.com Follow me on twitter:
@WonderLaura
Agenda
User Adoption Issues
Server Admin Fundamentals
Solutions to User Adoption Issues
User Adoption Issues
Working on files straight from SharePoint
Authentication Annoyances We want the app store Organizing the Clutter Finding Files Mobility It Changes ALL the Time
Common Frustrations and Questions
User Adoption Issues
“It’s hard to use files that are in SharePoint” Save straight to SharePoint Open straight from SharePoint
User Answer: Manually add locations
Admin Answer: Promote locations that are pertinent to users
Admin: Audiences, AD, Group Policy
Office Integration – Lack of Awareness
User Adoption Issues
“I keep getting prompted to authenticate” “Why doesn’t it know my domain?” User Answer: Know what IE settings to
configure Admin Answer: Push IE Settings via Group
Policy, Integrated Windows Authentication, Default Domain
Authentication Annoyances
User Adoption Issues
Why can’t we have the App Store?
What App do I need?
The App Store
User Adoption Issues
“How can we easily archive or move files somewhere else?” OR
“We need to just drop files in SharePoint and not have to think about where exactly”OR
“How can we manage the lifecycle of data?”OR
“There is too much stuff to sort through.”
Organizing the Clutter
User Adoption Issues
Finding Files
User Adoption Issues
“I can’t find that attachment.”
“Where is that document?”
Mobility
User Adoption Issues
Why is it so hard to configure my phone to work with this?
I want to work with this when I am offline.
New Services Added Delve Video Portals
Look and Feel New Tool Bars App Launcher Changing master pages by version
It Changes ALL the Time
User Adoption Issues
Admin Fundamentals
Basics of Server and Domain Administration Active Directory Group Policy SharePoint Central
Administration Exchange Admin
Center Office 365 Admin
Center
Admin Fundamentals
Synchronize with SharePoint Single version of the truth Keeping it updated helps tremendously
Create Audiences Global, can be used anywhere in your farm Defined dynamic groups of people based on attributes Target content and web parts to audiences
Use for Directory Search for People Display in web parts
Active Directory
Admin Fundamentals
User or computer policies Push registry changes
IE Settings MS Office settings Hundreds of office program settings even common SharePoint locations
Ensure features and applications available for users
Group Policy
Admin Fundamentals
Create Promoted Sites / Links Customize the search experience Manage your app store Manage your service applications Manage DLP
SharePoint Central Administration and Office 365 Admin Center
Admin Fundamentals
Configure OWA Authentication Configure Autodiscover Manage iFilters Exchange Settings
Exchange Admin Center
Admin Fundamentals
Solutions
Promoted Sites / Links Push Browser Settings Configure Authentication Manage App Store…
What Can You, the Admin Do?
Solutions
Search Customization Create “Send To” Locations Extras to Install/Configure
What Can You, the Admin Do?
Solutions
Add Published Links to Office Application Ease of saving, opening files Target to an audience
Add Personal Site URL in Active Directory Attribute is called WWWhomepage by default…
Push Links to Commonly Used Libraries and Sites
Solutions
Create Promoted Sites Different types of sites and links to choose from Associate an image Target to an audience
Group Policy Settings Download Administrative Templates for Office 2013 Hundreds of settings are available, not just file locations
Push Links to Commonly Used Libraries and Sites
Solutions
Create Custom Template Locations Use them from Office programs
Templates targeted to me Use Document Library with Template Synchronization Each set of templates can have a target audience
Push Links to Commonly Used Libraries and Sites - Templates
Solutions
Office Applications - Share Create a library with its own workflows All Office users can run these common
workflows Their file gets moved to that library They are notified and can start the workflow
Group Policy – Home Workflow Library
Solutions
Name your SharePoint Save straight to your published links Each user gets “Documents” which is their
OneDrive
Group Policy – SharePoint Product Name
Solutions
DEMO
Manage Promoted Sites
Create archive locations or file drop locations Use across site collections Defile action:
Copy Move Move and leave link
Allow or disallow manual submission by users
Create Content Organizer Rules Defined at each drop site
Send To Locations
Solutions
Create Compliance Policies Retention Policies Deletion Policies
Clutter Turn on or off using OWA Train Clutter Relies on the Office Graph
Data Archiving and Clean Up
Solutions
Add Sites to IE Local Intranet Policy or Trusted Sites Single Sign On
Custom Level Automatic Logon with current user name and password…
Push Internet Explorer Settings
Solutions
Group Policy Settings Set per IE version Add trusted sites, home page default, security settings Windows Components\Internet Explorer\Internet Control Panel\
Security Page\Site to Zone Assignment List Also: Preferences\Internet Settings
Push Internet Explorer Settings
Solutions
Integrated Windows Authentication for internal/domain users
Configure a default domain for FBA Users
Configure OWA Authentication
Solutions
Apps provide solutions beyond the out-of-the-box
Deploy strategically Too many, confuses users Deploy by path, URL, Template Monitor and control them
Manage the App Store
Solutions
DEMO
Manage the App Store
Configure Search Query Rules Search Analytics
Number of Queries Top Queries * Abandoned Queries * No result Queries Query Rule Usage
People Directory Popular request Keep AD accurate Set up sync from other HR systems
Exchange iFilters for Office and PDF
Solutions
New and Changing Services Services
Delve Office Graph Settings
SharePoint Admin Center>Settings>Office Graph
User Option Video Portal
Educate, prepare
Look and Feel Watch for Announced
Changes Limit customizations that
could break
Resources Office 365 Roadmap
http://roadmap.office.com/en-us Office Blogs
http://blogs.office.com/ Yammer Office 365 Network
https://www.yammer.com/itpronetwork#/Threads/index?type=algo
Solutions
Extras to Install/Configure Office Web Apps
Provides better experience for users Quickly know it is the correct
information in Search Edit in the preview window if
needed Bring Your Own Device
Workflow Manager Incoming Email OneDrive Settings on
server Keep up to date with
Service Packs
Offline OWA Access Allow users to work with devices
while offline without a client
Autodiscover Mobile device users can configure
by entering their email address
Solutions
ResourcesOffice 2013 Resource Kit: https://technet.microsoft.com/en-us/library/cc303401(v=office.15).aspx Downloads: https://technet.microsoft.com/en-us/library/cc178979(v=office.15).aspx Group Policy for Office 2013: https://technet.microsoft.com/en-us/library/cc178969(v=office.15).aspx Download Admin Template files: https://technet.microsoft.com/en-us/library/cc178992(v=office.15).aspx Creating Query Rules https://technet.microsoft.com/en-us/library/jj871014(v=office.15).aspx Understanding Query Rules http://office.microsoft.com/en-us/sharepoint-server-help/understanding-query-rules-HA102848833.aspx?CTT=1 Send Document to another location: https://www.youtube.com/watch?v=t3LLKnvcYdo Power Hour, user adoption discussion: https://www.youtube.com/watch?v=Jif80XF4qIs Manage and Deploy Apps: http://blogs.msdn.com/b/richard_dizeregas_blog/archive/2013/03/04/sharepoint-2013-app-deployment-through-quot-app-stapling-quot.aspx
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Thank You!
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