User Experience Design in Agile

Development for Enterprise Software

Sean Van Tyne6 August 2016

Let’s start with a short game…

Human-Centered Design

Lean UX

ProdBOK:The Guide to the Product Management and Marketing Body of Knowledge, 2013

Contribution Author

The Customer Experience Revolution: How Companies Like Apple, Amazon, and Starbucks Have Changed Business Forever, 2012

by Jeofrey Bean & Sean Van Tyne

What is Agile Software Development?

Agile software development is a group of software development methods based on iterative and incremental development, where requirements and solutions evolve through collaboration between self-organizing, cross-functional teams.

Source: http://en.wikipedia.org/wiki/Agile_software_development

The Agile Software Development Manifesto

Individuals interactions over processes and tools

Working software over comprehensive documentation

Customer collaboration over contract negotiation

Responding to change over following a plan

Source: http://agilemanifesto.org/

What is User eXperience

“User experience encompasses all aspects of the end-user's interaction with the company, its services, and its products...”

Nielsen Norman Groupwww.nngroup.com/about/userexperience.html

“The user experience for applications encompasses the visual appearance, interactive behavior, and assistive capabilities

of software...”

– Applehttp://developer.apple.com/ue/

UX Activities

Research – Analysis of current solutions to vet assumptions

Design – Iterative design reviews with customers to validate design solutions

Evaluate – Usability evaluation with end-users to ensure that the interaction is effective, efficient and delightful

Where Does UX Fit?

UX in the early stages:User Research

Heuristic Review – analyzing competitor or current solution

Contextual Inquiry - field observations

Workflow and Task Analysis - user flows

Personas - user profiles

UX in the mid stages:Iterative Design

“Low-fidelity” prototypes (wireframes) – define the information architecture

“Medium-fidelity” prototypes (color, icons, graphics, etc.) – define the visual designs

“High-fidelity” prototypes (HTML prototypes) – define the interactive design

UX at the late stages:Usability Evaluation

Internal Evaluations - stakeholders, subject matter experts, and/or end-user proxies

Remote Evaluations – with external users

Remote Unmoderated Evaluation – usability tool

Lab Evaluations – formal evaluation

Site Visit Evaluations – with “Design Partners”

UX in Development:Guidance and Support

Educate developers on the best practices of maintaining good UX design

Provide UX guidelines and design elements

Assist test engineers and System Team in UX testing and testing automation

Attend Dev planning, backlog grooming, iteration demos and whenever critical UX-related work is involved

Saturday, October 15 2016Cross Campus

Santa Monica, CA 90401

Super Early Bird Registration Now:https://lessonaire.com/courses/uxbootcamp3

Thank You!