User Guide

BROADBAND

E160e

USB Modem

Get online fast – see page 2

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IS YOUR ACCOUNT ACTIVATED?Pre-Paid CustomersFirstup,youneedtoactivateyourservice:

CLICK virginmobile.com.au/activateNB:You’llneedadifferentinternetconnectiontoactivateonline.

orCALL 1300763039

Seepage7forthefinalstepstogetonline.

Post-Paid CustomersYourserviceisalreadyactivated,soheadtopage7forthefinalstepstogetonline.

TOP SECRET NOTES E-mailAddress: @virginbroadband.com.au

E-mailPassword:

ServiceNumber: ____________________

AccountPIN: ____________

Seepage5fortipsonmanagingyouraccount.

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TABLE OF CONTENTS

Isyouraccountactivated? 2

What’sinthebox? 4

Welcome 5

Managingyouraccount 5

Systemrequirements 6

Easysetupin3steps 7

Yourfirstconnection 11

LEDstatusinformation 13

Settingupyouremail 14

USBmodeminformation 14

Safetyinformation 17

Compliance&Disclamer 21

Trademarks 22

Questions? 23

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WHAT’S IN THE BOX • VirginMobileUSBmodem

• USBoneportextensioncable

• UserGuidewithSIMcardattached,ifit’snotalreadyinthemodem.

GETTING TO KNOW YOUR DEVICE

FEATURES • HSDPA/UMTS(900/2100MHz).

• GSM/GPRS/EDGE(850/900/1800/1900MHz).

• Checkyourconnectioninstantlywiththebuilt-inLEDindicator.

• MicroSDCardSlot.

• Plug&Play.

• CompatiblewithnearlyallmoderndesktopandlaptopcomputersequippedwithMicrosoftWindowsorMacOSXoperatingsystems.

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WELCOME TO VIRGIN MOBILECongratulations!Thatcoolgadgetyou’vegotinyourhandsisgoingtoletyoutaketheinternetwithyou,soyou’llneverhavetomissabeat.

YournewUSBmodemiseasytoconnect.Youdon’thavetowastetimeconfiguringadvancedsettings-simplyplugitintoacompatiblecomputerandlettheinstallerworkitsmagic!You’llbesurfingthewebinnotime.

MANAGING YOUR ACCOUNT

Checking Your Data Usage & Topping Up Your AccountTocheckyourusage,gotomybroadbandusage.virginbroadband.com.auandloginusingyourfullVirginBroadbandemailaddressandpassword.

Need More Data?Youcanrechargeonlineanytime:

Loginatvirginmobile.com.au/myaccountwithyourservicenumberandthe6-digitPINyoupickedwhenactivatingtheservice.

• Gotavoucherorrecharge card?Enterthe12digitnumber.

• Gotacredit card?Enteryourcreditcarddetails&chooseyouramount

Thecreditwillappearonyouraccountwithin15minutes.

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Using webmailTousetheVirginBroadbandWebmailservice,gotowebmail.virginbroadband.com.auandloginwithyourfullVirginBroadbandemailaddressandemailpassword.

Checking your account detailsTocheckyouraccountdetails,gotovirginmobile.com.auandloginwithyourservicenumberandthe6digitPINyousetupwhenyouopenedtheaccount.

Managing your E-mail addressYoucandelete,editandmanageyourexistingemailaddressesoraddnewonesthroughthefollowingpage:mybroadbandusage.virginbroadband.com.au.

LoginbyusingyourfullVirginBroadbandemailaddressandemailpassword.

Ifyou’dpreferstepbystepinstructionswithsomehandyimagesforreference,visitouronlineFAQ’s:virginmobile.custhelp.com

SYSTEM REqUIREMENTS• StandardUSBinterface.

• WindowsXPServicePack2,WindowsVista.

• MacOSX10.4and10.5withthelatestupdatesinstalled.

• ThehardwareofyourcomputermustmeetorexceedtherecommendedsystemrequirementsfortheinstalledversionofyourOperatingSystem.

• Displayresolution:800x600orabove.

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USING YOUR VIRGIN MOBILE E160E MODEM

1. Inserting the SIMIfyourVirginMobileSIMisnotalreadyinstalled,followthestepsbelow.

2. Connecting your modem to your computer1. Connectthemodemtoyourcomputer.

2. Alternatively,youcanusethesuppliedUSBextensioncabletoconnectthemodemtoyourcomputer.

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3. Followtherelevantstepsonpage9toinstalltheconnectionsoftware.

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3. Installing the connection softwareSoftware installation for Windows

• MakesuretheModemispoweredon.

• AfterconnectingtheModem’sUSBcabletoyourcomputer,theset-upsoftwarewillrunautomatically.

• Ifthesoftwaredoesnotrunautomatically,goto“MyComputer”,whichshouldbelocatedonyourWindowsdesktop,andbrowsetothediskdrivelabelled“VIRGINMOBILE”.Double-clickon“Autorun.exe”,tostarttheinstallationprogram

1. Choose‘Install’andthenclick‘Continue’.

2. Pleaseread,andagreeto,theSoftwareLicenceAgreementandleavetheinstallationdirectoryunchanged.Thesoftwarewillstartinstallingandaprogressscreenwillbedisplayed.

3. Oncethesoftwareanddrivershaveinstalled,click‘Finish’.

4. Yourcomputerwillnowusethenewsoftwaretoproperlyconfigureyourmodem.AninformationballoonwillpopupfromyourSystemTraywhentheprocessisfinished.Thismaytakeseveralminutes.

5. WhentheinstallisfinishedtheVirginMobileconnectionsoftwarewillstart.

6. Click‘Connect’.OpenyourInternetbrowser(e.g.InternetExplorer).

7. YouarenowconnectedtotheInternetandreadytostartsurfing!

Ifyou’dpreferstepbystepinstructionswithsomehandyimagesforreference,visitouronlineFAQ’s:virginmobile.custhelp.com

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Software installation for Mac OS X

1. Makesurethecomputerispoweredon.

2. AfterconnectingtheUSBmodemusingthesuppliedUSBcable,afoldercontainingtheinstallationsoftwarewillautomaticallyopen.

3. Under‘Install’or‘RunProgram’,double-clickon‘VirginMobile’tobegintheinstallationprocess.

4. PleasereadandagreetotheSoftwareLicenceAgreementandclick‘Continue’toproceed.

5. IfyouagreetothetermsoftheSoftwareLicenceAgreement,click‘Agree’toproceed.

6. SelectthediskdrivewhereyouwanttoinstalltheVirginMobileconnectionsoftwareandclick‘Continue’.

7. Choose‘EasyInstall’.

8. You’llbepromptedforanadministratorpasswordtoallowthesoftwarepackagetobeinstalled.Inmostcasesthiswillsimplybethepasswordyouusetologontothecomputer.Click‘OK’tocontinue.

9. Whenyouseethemessage“Thesoftwarewassuccessfullyinstalled”,click‘Close’tofinish.

10. YourcomputerwillnowstarttheVirginMobileconnectionsoftware.

11. Clickthe‘Connect’button.OpenyourInternetbrowser(e.g.Safari).

12. YouarenowconnectedtotheInternetandreadytostartsurfing!

Ifyou’dpreferstepbystepinstructionswithsomehandyimagesforreference,visitouronlineFAQ’s:virginmobile.custhelp.com

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YOUR FIRST CONNECTIONThefirsttimeyouconnectyou’llbetakentoaspecialpagetoregisteryourbroadbandservice.

EnteryourfirstandlastnamesandsetupyourprimaryVirginBroadbandemailaddress,whichwe’llusetocontactyoufromtimetotime.

Make a note of this email address & password on the inside of the front cover. You’ll need them to check your usage.

Yourusernameandpasswordarethesameasforyourprimaryemailaccount.

Starting your connectionWhenyoupluginyourmodemthesoftwarewillstartautomatically.Tostartthesoftwaremanually,followthedirectionsbelow:

Windows

DoubleclickontheVirginMobileicononyourdesktop.

Mac OS X

1. StarttheVirginMobileWirelessBroadbandConnectionsoftwarelocatedinyourApplicationsfolder.

2. ClickConnect,andyou’reonline!Ifyouclosethesoftwarewhilstconnected,youwilldisconnectfromthenetwork.

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Closing the software

Windows

Toclosetheconnectionsoftware,click“Close”orthe“X”foundinthetoprightoftheapplicationwindow.Alternatively,youcanright-clickontheVirginMobileiconintheTaskBarandselectExit.

Mac OS X

Toclosetheconnectionsoftware,clicktheredcircleinthetopleftoftheapplicationwindow.

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LED STATUS INFORMATIONThislightindicatesthestatusoftheUSBmodem.

Colour Status Meaning

Green Blinking(twiceevery3secs). Themodemispoweredon.

Green Blinking(onceevery3secs). ThemodemisregisteredtoaGSM/GPRS/EDGEnetwork.

Blue Blinking(onceevery3secs). ThemodemisregisteredtoaUMTSnetwork.

Green On. ThemodemisconnectedtoaGPRS/EDGEnetwork.

Cyan On. ThemodemisconnectedtoaHSDPAnetwork.

- Off. Themodemisnotconnected.

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SETTING UP YOUR E-MAILYoucanaccessyouremailviaourwebmailpageat:webmail.virginbroadband.com.au

YourUsernameisyourfullemailaddressincludingthe@virginbroadband.com.aupart.

SimplyenteryourUsernameandyouremailpasswordtosendandreceiveemail.YoucanaccessyouremailaccountfromanyInternetconnectiononanycomputer.Alternatively,youcanconfigureyouraccounttobeusedthroughanemailclientlikeOutlookorAppleMailbyusingthebasicsettingsbelow:

AccountType: POP3

IncomingMailserver: mail.virginbroadband.com.au

OutgoingMailserver: smtp.virginbroadband.com.au

AccountName: Yourfullemailaddress(username@virginbroadband.com.au)

Password: Thepasswordyoucreatedwiththeemailaddress.

Ifyouneedspecific,stepbystepinstructionsforanyparticularemailprogram,visitouronlineFAQ’s:virginmobile.custhelp.com

VIRGIN MOBILE USB MODEM INFORMATIONSIM card information• Tohelpprotectagainstdamagefromanelectronicdischarge(e.g.staticelectricity)pleasedonot

touchthegoldSIMcardconnectors.Asaprecaution,alwaysmakesurethatyourUSBmodemisinyourhandbeforeinsertingorremovingtheSIMcard.

• YoushouldavoidremovingtheSIMcardwherepossible,asitmaydamageitorthemodem.

• OnlyaVirginMobileSIMcardwillworkinyourUSBmodem.

• IfyouremovetheSIM,yourUSBmodemwillnotfindthenetwork.

• IftheSIMisnotproperlyinserted,you’llseethefollowingerrormessage.“Removeandre-inserttheSIMandtryagain.”

• ToreplacetheSIM,unplugtheUSBmodemfirst.

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DETAILED MODEM TECHNICAL SPECIFICATIONS

Dimensions •70.15mmx25.64mmx11.60mm

Weight •<25g

ExternalInterfaces •StandardUSBInterface(typeA)

Indicator •1LEDindicatingthestatusoftheE160e

Antenna •Internalantenna•ExternalantennaInterface(notsupported)

SIM/USIM •6PINSIMcardinterface

ExpandableMemory •MicroSDCardSlotsupportingcardcapacitiesofupto32GB.

OperatingFrequency •HSDPA/UMTS900/2100MHz•EDGE/GPRS/GSM850/900/1800/1900MHz•ReceiveDiversity:UMTS900/2100MHz

TechnicalStandard •EDGE/GPRS/GSM3GPPR99•HSDPA/UMTS3GPPR5

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ACRONYMS AND ABBREVIATIONSEDGE-EnhancedDataRatesforGSMEvolution

GPRS-GeneralPacketRadioService

GSM-GlobalSystemforMobileCommunications

HSDPA-HighSpeedDownlinkPacketAccess

OS-OperatingSystem

PIN-PersonalIdentificationNumber

SAR-SpecificAbsorptionRate

SIM-SubscriberIdentityModule

UMTS-UniversalMobileTelecommunicationsSystem

USB-UniversalSerialBus

USIM-UMTSSubscriberIdentityModule

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SAFETY INFORMATIONReadthesafetyinformationcarefullytoensurethecorrectandsafeuseofyourwirelessdevice.

Interference

Donotuseyourwirelessdevicewhereusingthedeviceisprohibitedorwhenitcausesdangerorinterferencewithelectricdevices.

Medical devices

• Whenusingyourwirelessdevicefollowtherulesandregulationssetforthbyhospitalsandhealthcarefacilities.

• Somewirelessdevicesmayaffecttheperformanceofhearingaids.

• Ifyouareusinganelectronicmedicaldevice,consultyourdoctorormedicaldevicemanufacturertoconfirmwhethertheradiowaveswillaffecttheoperationofthisdevice.

Inflammables and explosives

Donotuseyourmodemandobservetheruleswheninflammableandexplosivedevicesarepresent.Areasstoredwithinflammablesandexplosivesincludebutarenotlimitedtothefollowing:

• Petrolstation

• Fueldepot(suchasthebunkbelowthedeckofaship)

• Container/Vehicleforstoringortransportingfuelsorchemicalproducts

• Areawheretheaircontainschemicalsubstancesandparticles(suchasgranule,dust,ormetalpowder)

• Areaindicatedwiththe“Explosives”sign

• Areaswherewirelessdevicesarenotpermitted

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Transit safety

• Observelocallawsandregulationswhileusingthewirelessdevice.Topreventaccidents,donotuseyourwirelessdevicewhiledriving.

• RFsignalsmayaffectelectronicsystemsofmotorvehicles.Formoreinformation,consultthevehiclemanufacturer.

• Inamotorvehicle,donotplacethewirelessdeviceovertheairbagorintheairbagdeploymentarea.

• Observetherulesandregulationsofairlinecompanies.Whenboarding,switchoffyourwirelessdevice.Otherwise,theradiosignalofthewirelessdevicemayinterferewiththeplanecontrolsignals.

Child Safety

Donotallowchildrentousethewirelessdevicewithoutguidance.Smallandsharpcomponentsofthewirelessdevicemaycausedangertochildrenorcausesuffocationifchildrenswallowthecomponents.

Environment

Observethelocalregulationsregardingthedisposalofyourpackagingmaterials,usedwirelessdeviceandaccessories,andpromotetheirrecycling.

WEEE approval

ThewirelessdeviceisincompliancewiththeessentialrequirementsandotherrelevantprovisionsoftheWasteElectricalandElectronicEquipmentDirective2002/96/EC(WEEEDirective).

RoHS approval

ThewirelessdeviceisincompliancewiththerestrictionoftheuseofcertainhazardoussubstancesinelectricalandelectronicequipmentDirective2002/95/EC(RoHSDirective).

Laws and regulations

Observelawsandregulationswhenusingyourwirelessdevice.Respecttheprivacyandlegalrightsoftheothers.

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Care and maintenance

Itisnormalthatyourwirelessdevicegetshotwhenyouuseorchargeit.Beforeyoucleanormaintainthewirelessdevice,stopallapplicationsanddisconnectthewirelessdevicefromyourPC.

• Useyourwirelessdeviceandaccessorieswithcareandinacleanenvironment.Keepthewirelessdevicefromafireoralitcigarette.

• Protectyourwirelessdeviceandaccessoriesfromwater,vapourandkeepthemdry.

• Donotdrop,throworbendyourwirelessdevice.

• Cleanyourwirelessdevicewithapieceofdampandsoftantistaticcloth.Donotuseanychemicalagents(suchasalcoholandbenzene),chemicaldetergent,orpowdertocleanit.

• Donotleaveyourwirelessdeviceandaccessoriesinaplacewithaconsiderablyloworhightemperature.

• Useonlyaccessoriesofthewirelessdeviceapprovedbythemanufacture.Contacttheauthorizedservicecentreforanyabnormityofthewirelessdeviceoraccessories.Donotdismantlethewirelessdeviceoraccessories.Otherwise,thewirelessdeviceandaccessoriesarenotcoveredbythewarranty.

Emergencies

Thiswirelessdevicefunctionsthroughreceivingandtransmittingradiosignals.Therefore,theconnectioncannotbeguaranteedinallconditions.Inanemergency,youshouldnotrelysolelyonthewirelessdeviceforessentialcommunications.

Specific absorption rate (SAR)

Yourwirelessdeviceisaradiotransmitterandreceiver.Itisdesignednottoexceedthelimitsforexposuretoradiowavesrecommendedbyinternationalguidelines.TheseguidelinesweredevelopedbytheindependentscientificorganizationICNIRPandincludesafetymarginsdesignedtoassuretheprotectionofallpersons,regardlessofageandhealth.

TheguidelinesuseaunitofmeasurementknownastheSpecificAbsorptionRate,orSAR.TheSARlimitforwirelessdevicesis2.0W/kgandthehighestSARvalueforthisdevicewhentestedcompliedwiththislimit.

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Body worn operation

Importantsafetyinformationregardingradiofrequencyradiation(RF)exposure:

ToensurecompliancewithRFexposureguidelinesthedevicemustbeusedwithaminimumof1.5cmdistancefromthebody.

FailuretoobservetheseinstructionscouldresultinyourRFexposureexceedingtherelevantguidelinelimits.

Regulatory information

Thefollowingapprovalsandnoticesapplyinspecificregionsasnoted.

CE approval (European Union)

ThewirelessdeviceisapprovedtobeusedinthememberstatesoftheEU.ThewirelessdeviceisincompliancewiththeessentialrequirementsandotherrelevantprovisionsoftheRadioandTelecommunicationsTerminalEquipmentDirective1999/5/EC(R&TTEDirective).

FederalCommunicationsCommissionNotice(UnitedStates):Beforeawirelessdevicemodelisavailableforsaletothepublic,itmustbetestedandcertifiedtotheFCCthatitdoesnotexceedthelimitestablishedbythegovernment-adoptedrequirementforsafeexposure.

TheSARlimitadoptedbytheUSAandCanadais1.6watts/kilogram(W/kg)averagedoveronegramoftissue.ThehighestSARvaluereportedtotheFCCforthisdevicetypewascompliantwiththislimit.

FCC Statement

ThisdevicecomplieswithPart15oftheFCCRules.Operationissubjecttothefollowingtwoconditions:(1)thisdevicemaynotcauseharmfulinterference,and(2)thisdevicemustacceptanyinterferencereceived,includinginterferencethatmaycauseundesiredoperation.

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Australian Compliance

ThiswirelessdeviceismanufacturedinaccordancewiththeAustralianCommunicationsandMediaAuthority(ACMA)compliance.

*Thisdeviceshouldbeinstalledandoperatedwithaminimumdistanceof20cmbetweentheradiatorandyourbodywhenusingitviaUSBcable.

Copyright©2009VirginMobile(Australia)PtyLimited

Copyright©2009HuaweiTechnologiesCo.,Ltd.

AllRightsReserved

NopartofthisdocumentmaybereproducedortransmittedinanyformorbyanymeanswithoutpriorwrittenconsentofVirginMobile(Australia)andHuaweiTechnologiesCo.,Ltd.

TheproductdescribedinthismanualmayincludecopyrightedsoftwareofHuaweiTechnologiesCo.,Ltdandpossiblelicensors.Customersshallnotinanymannerreproduce,distribute,modify,decompile,disassemble,decrypt,extract,reverseengineer,lease,assign,orsublicensethesaidsoftware,unlesssuchrestrictionsareprohibitedbyapplicablelawsorsuchactionsareapprovedbyrespectivecopyrightholdersunderlicenses.

Disclaimer

THECONTENTSOFTHISMANUALAREPROVIDED“ASIS”.EXCEPTASREQUIREDBYAPPLICABLELAWS,

NOWARRANTIESOFANYKIND,EITHEREXPRESSORIMPLIED,INCLUDINGBUTNOTLIMITEDTO,THEIMPLIEDWARRANTIESOFMERCHANTABILITYANDFITNESSFORAPARTICULARPURPOSE,AREMADEINRELATIONTOTHEACCURACY,RELIABILITYORCONTENTSOFTHISMANUAL.TOTHEMAXIMUMEXTENTPERMITTEDBYAPPLICABLELAW,INNOCASESHALLHUAWEITECHNOLOGIESCO.,LTDORVIRGINMOBILEAUSTRALIA,BELIABLEFORANYSPECIAL,INCIDENTAL,INDIRECT,ORCONSEQUENTIALDAMAGES,ORLOSTPROFITS,BUSINESS,REVENUE,DATA,GOODWILLORANTICIPATEDSAVINGS.

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Trademarks

VirginMobileandVirginBroadbandaretrademarksoforlicensedtoVirginMobile(Australia)PtyLimited.Allothertrademarksmentionedinthismanualarethepropertyoftheirrespectiveholders.

andHUAWEIaretrademarksofHuaweiTechnologiesCo.,Ltd.Allothertrademarksmentionedinthismanualarethepropertyoftheirrespectiveholders.

Notice

Theinformationinthismanualissubjecttochangewithoutnotice.Everyefforthasbeenmadeinthepreparationofthismanualtoensureaccuracyofthecontents,butallstatements,information,andrecommendationsinthismanualdonotconstituteawarrantyofanykind,expressedorimplied.

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GOT A qUESTION WE HAVEN’T ANSWERED HERE? • Tryvirginmobile.custhelp.comor

• Sendanemailatvirginmobile.com.au/contactus

• VirginMobilestoresaredottedaroundOz–checkonlineforyournearest

• Oldschoolmailcanbeaddressedto:

Virgin Mobile Locked Bag 17 Royal Exchange NSW 1225 Or Reply Paid 68456 NSW 2001WhenyouconnecttoVirginMobile,weneedtocollectpersonalinformationfromyou.Wefollowstrictguidelinestokeepyourdetailssafe.Youcanreadtheseonlineatvirginmobile.com.auJustclickon‘PrivacyPolicy’atthebottomoftheHomePage.

DY15239POSBBUG110901

User GuideFor instructions on installing your SIM, see Page 7.