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USER MANUAL eForm v2.2

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About this manual

As another step to further empower the event industry by automating its processes; and in

line with the Smart Government Initiative, Dubai Tourism is pleased to announce the

introduction of eForm.

eForm is an online portal that conveniently enables event organisers to apply for and submit

the documentations required to put their events onsale.

Once relevant permits have been granted, the event organisers can login to eForm using

their pre-set credentials, complete the event details attach relevant documentation and

submit their new event application to be processed.

This manual serves the below purposes:

Provides information on the eForm and its purpose

Gives instructions on how to register to use eForm

Provides information on required documentation to submit a new event

Gives instructions on how to enter your event information

Covers General Admission, Reserved Seating and mixed mode events.

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Table of Contents

1. Registration ..................................................................................................................................... 4

2. New Event Requirements ............................................................................................................... 4

3. Logging In ........................................................................................................................................ 5

4. Add Event ........................................................................................................................................ 5

3. Event Info ........................................................................................................................................ 6

a. Event Information ....................................................................................................................... 6

b. Venue Details .............................................................................................................................. 6

c. Ticket Header Details .................................................................................................................. 6

4. Categories and Prices ...................................................................................................................... 7

a. Categories ................................................................................................................................... 7

b. Prices ........................................................................................................................................... 8

5. Performances .................................................................................................................................. 8

6. Sales Dates ...................................................................................................................................... 9

7. Attachments .................................................................................................................................... 9

8. Payments ....................................................................................................................................... 10

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1. Registration

As an event organiser, you are required to register your company and representative (P.R.O)

to use eForm to submit your future events.

To register your company, please visit:

https://eform.etixdubai.com/Account/Register?ReturnUrl=/

The below information and documents are required to complete the registration:

Valid email address

Company Trade License ID

Emirates ID in soft copy to be attached

Company NOC in soft copy to be attached (with reference to P.R.O’s full name, EmiratesID number and email address)

SampleNOCforAccountReg.png

Tourism ID – Follow the link to get the tourism ID and Register in Payment Center* *For any queries on the creating Tourism ID, please reach out to eservices@dubaitourism.ae

Once you register, a validation email will be sent to you to confirm your email address.

Account activations take 24 hours to complete and the registered email address will be notified accordingly.

2. New Event Requirements

There are some forms and documentations required with every new event. Before you add

your new event application to eForm, you must ensure you have completed the below

steps:

- Apply and obtain an ePermit

- Complete a Ticket Fee Form

- Submit a Manager’s Cheque (if applicable)

- Payment Receipt from Payment Centre (for events that are paid in advance)

- Venue NOC (if applicable)

Soft copies are required to complete your New Event application on eForm. These

documents are to be uploaded in the system pending validation from the Ticketing team to

build.

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3. Logging In

Now that you are registered on eForm as an event organiser; you can add, edit and submit

your upcoming event information.

1. Visit https://eform.etixdubai.com/ to login using your registered email address and

password.

Tick Remember Me box if you are using a secure personal computer. Not recommended for shared

computers.

2. Click Log in

Once logged in, you can now add a new event, update and/or submit an existing event

application.

4. Add Event

Because the permit number is unique, it represents the reference for your event

application in eForm. It is therefore, important to enter the permit number as it appears

on the permit.

1. Add Permit No

2. Click Next

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3. Event Info

This section of the eForm is where you enter event related information. This Tab is

divided into 3 sections:

a. Event Information

In this section, you are required to complete the show title and select the year

the event takes place

b. Venue Details

In this section, you enter and select the venue name where the event takes place

from the dropdown menu

c. Ticket Header Details

This is where you specify what information prints on tickets. There are character

limits hence It is recommended you follow the below standard.

Click Save and Next

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4. Categories and Prices

This section of the eForm is where the event’s various categories, capacity and

corresponding prices are specified.

An event must have at least:

- One price category (such Gold, Premium, Regular etc…)

- One price (such as Adult, Admit, Junior etc…)

- Capacity of 1 ticket

a. Categories

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Your event will have one or multiple categories that make up the total capacity. You

need to specify each category and its capacity separately.

b. Prices

5. Performances

Performance tab is where you specify when your event takes place. This step should be

repeated if your event is multiple performances (season event). Kindly ensure that the dates

and timings are entered as per the approved Event Permit and Venue NOC.

1. Select the performance start date and time

2. Select the performance end date and time.

3. Click Add

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note: this step should be repeated if your event has multiple performances.

Click Save and Next

6. Sales Dates

Regardless of the sales channels, event organisers must specify all events must have the:

- Start Sales Date & Time

- Stop Sales Date & time

Sales date can be applied to multiple performances at once by selecting the performances and updating the

dates

7. Attachments

As mentioned earlier, the below documents are required and to be attached before

submitting your event to be reviewed and built. Depending on your event, there will be

instances where not all the documents.

- Dubai Tourism event e-Permit

- Ticket Fee form

- Manager’s Cheque receipt (if required)

- Payment Receipt printed from Payment Center (if required for advance payment)

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- Venue’s NOC detailing event name, date, capacity per category; For multiple

performances, daily capacity is also beneficial.

- Venue Seating plan (if reserved seat event where seats and rows/tables are

numbered per category)

1. Select the document category from the dropdown menu

2. Enter a short description of document

3. Browse for document

4. Click Upload to attach the document

5. Submit your event to be reviewed and built

repeat above steps until all required documents are attached before you Submit

8. Payments

For events that secures manager’s cheque as mode of payment and advance payment of the 10%

eticketing fees, below is the process in eForm on how to utilize the system.

1. After logging in to eForm, choose Payments

2. In Types, Choose “Advance Payment of 10% Ticketing Fees”

3. Enter the Permit Number associated for the payment

4. Amount to be referred in the DTCM Ticketing fees as per the Ticket Fee Form

5. Record will be made in Payment Center, Payment to be made in any Al Ansari Branch

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*Payment Receipt can be retrieved via the Payment Center. For any queries related to printing of

Payment Receipt, please reach out to eservices@dubaitourism.ae

1. After logging in to eForm, choose Payments

2. In Types, Choose “Manager’s Cheque Request”

3. Enter the Cheque Number, and submit

4. Finance Team will call/email you of the date to submit the manager’s cheque in the DTCM

Office. Kindly ensure to have the printed copy of the Ticket Fee Form along with the cheque

when submitting cheque for amount reference.