user manual openstage 20 hfa hp3000-hp5000

Communication for the open minded

Siemens Enterprise Communicationswww.siemens-enterprise.com

DocumentationOpenScape VoiceOpenStage 20 E, OpenStage 20

User Guide

V1 R3.xV1 R4.x

Important information

2


Tra

For safety reasons, the telephone should only be sup-plied with power: using the original power supply unit.

Part number: L30250-F600-C14x (x: 1=EU, 2=US, 3=UK) or

in a LAN with PoE (Power over Ethernet), which complies with the IEEE 802.3af standard.

Qdemarks

Never open the telephone or a key module. Should you encounter any problems, contact the responsible ser-vice personnel.

Use only original Siemens accessories. The use of oth-er accessories may be hazardous and will render the warranty, extended manufacturers liability and the CE marking invalid.

The device conforms to the EU directive 1999/5/EC as at-tested by the CE marking.

All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities.

Proper disposal and separate collection of your old appli-ance will help prevent potential damage to the environment and human health. It is a prerequisite for reuse and recycling of used electrical and electronic equipment.

For more detailed information about disposal of your old ap-pliance, please contact your city office, waste disposal ser-vice, the shop where you purchased the product or your sales representative.

The statements quoted above are only fully valid for equip-ment which is installed and sold in the countries of the Eu-ropean Union and is covered by the directive 2002/96/EC. Countries outside the European Union may impose other regulations regarding the disposal of electrical and electron-ic equipment.


Location of the telephone The telephone should be operated in a controlled environment with an

ambient temperature between 5C and 40C. To ensure good speakerphone quality (OpenStage 20/20 G only), the

area in front of the microphone (front right) should be kept clear. The optimum speakerphone distance is 50 cm.

Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the tele-p

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Dr

ProInforhttp:

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hone.o not expose the telephone to direct sunlight or any other source of eat, as this is liable to damage the electronic components and the lastic casing.o not operate the telephone in damp environments such as bath-

ooms.

duct support on the internetmation and support for our products can be found on the Internet at: //www.siemens-enterprise.com/.

nical notes, current information about firmware updates, frequently d questions and lots more can be found on the Internet at://wiki.siemens-enterprise.com/.

4Contents

Important information . . . . . . . . . . . . . . . . . . . . . . . . . .2Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3Product support on the internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

General information. . . . . . . . . . . . . . . . . . . . . . . . . . . .9About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Symbols used in the manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Speakerphone quality and display legibility . . . . . . . . . . . . . . . . . . . . . . 10

GetThe Port

UKeys

FA3K

DispI

RecoMC

ProgUA

Contting to know your OpenStage phone . . . . . . . . .11user interface of your OpenStage 20 E/20/20 G SIP . . . . . . . . . . . 11s on the underside of the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . 12sing network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . 13. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14unction keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14udio keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14-way navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15eypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16lay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18dle mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18rds . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19essages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19alls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19ram/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20ser settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20dministration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21rol and monitoring function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Secure voice transmission. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Answering a call via the loudspeaker (speakerphone mode) . . . . . . 23

Directed pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Accept call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Picking up the held call: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Switching from handset to speakerphone mode . . . . . . . . . . . . . . . . . 26Switching from speakerphone mode to the handset . . . . . . . . . . . . . . 27Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Activating/deactivating the microphone . . . . . . . . . . . . . . . . . . . . . . . . 28Ending a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Group call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Off-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32Immediate dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Dialing using the hot or warm line function . . . . . . . . . . . . . . . . . . . 34

Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Cons

SC

Call PAAC

CallbRRP

Callin5

ulting a second party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36witching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . 36onnecting parties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38rogramming call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39ctivating/deactivating call forwarding. . . . . . . . . . . . . . . . . . . . . . . 41ctivating call forwarding for all calls . . . . . . . . . . . . . . . . . . . . . . . . 42all forwarding chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42ack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43equesting callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43esponding to a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44ermitting callback on busy/no reply . . . . . . . . . . . . . . . . . . . . . . . . 45g back missed calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

6Enhanced phone functions. . . . . . . . . . . . . . . . . . . . .47Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Deflecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Rejecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48Configuring call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50Call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54Transferring a call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59CTI calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64Dialing a phone number from a list . . . . . . . . . . . . . . . . . . . . . . . . . 64Using autodial delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68LS

Call DD

PrivDeacDo n

AA

SecuUP

MoMob

LL

LoggLL

LoggLLocal conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68ystem-based conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73ial entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73elete all entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

acy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74tivating the ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74ot disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74ctivating/deactivating "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . 74llowing "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75rity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76ser password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76hone locking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

bility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .80ility scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80ogging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . 80ogging on and off at different phones . . . . . . . . . . . . . . . . . . . . . . 80ing on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . . . . 81ogging on to the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81ogging off from the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82ing on at different telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83ogging on with forced logoff at a remote phone . . . . . . . . . . . . . . 83ogging on with forced, delayed logoff at a remote phone . . . . . . 84

OpenScape Voice functions . . . . . . . . . . . . . . . . . . . 85Making anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Deactivating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85Activating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86Temporarily activating anonymous calling for the next call . . . . . . . 86Temporarily deactivating anonymous calling for the next call . . . . . 87

Creating a list for selective calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88For call acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88For call rejection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90Rejecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90A

UsinCall Hun

MM

ReacSP

ParkCU

SilenAM

Code

IndDisp

AS

DateSSSATD

AudiVST7

ccepting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90g abbreviated dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91tracing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91t group functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92

aking a line busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92arking the last line in the hunt group chain. . . . . . . . . . . . . . . . . . 93

hability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94erial call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94arallel call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95ing a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97all park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97nparking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97t Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98ctive silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98uted silent monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 table for OpenScape Voice functions. . . . . . . . . . . . . . . . . . . . . 100

ividual phone configuration . . . . . . . . . . . . . . . 101lay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101djusting the display to a comfortable reading angle . . . . . . . . . . 101etting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102etting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102etting the date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102etting daylight saving time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103utomatic daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . 104ime display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104ate display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

o . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106olumes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106ettings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107one and indication with an unsecured voice connection . . . . . . . 110

8Setting the language and country . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111Selecting a language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111Locality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113Network information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Resetting user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115Initiating the reset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .116GenCalli

AUU

FixCarinTrouCont

LocOpeUser

Inderal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116ng up the Web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116dministrator Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116ser pages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117ser menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

ing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120g for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120bleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120act partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . 120

al user menu . . . . . . . . . . . . . . . . . . . . . . . . . . . .121ning the user menu on the phone . . . . . . . . . . . . . . . . . . . . . . . . 121 menu display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

ex. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .128

General information

General information

About this manualThis document contains general descriptions of the technical options, which may not always be available in individual cases. The respective fea-tures must therefore be individually defined in the terms of the contract.

If a pdue T

t Y

c

This and propstricyour

Thesoper

This clear

Admencefunc

SymOpeWeb

V

z9

articular function on your phone is not available to you, this may be to one of the following reasons:he function is not configured for you or your telephone. Please con-act your system support representative.our communications platform does not feature this function. Please ontact your Siemens sales partner for information on how to upgrade.

user guide is intended to help you familiarize yourself with OpenStage all of its functions. It contains important information on the safe and er operation of your OpenStage phone. These instructions should be tly complied with to avoid operating errors and ensure optimum use of multifunctional telephone in the network.

e instructions should be read and followed by every person installing, ating or programming an OpenStage phone.

user guide is designed to be simple and easy to understand, providing step-by-step instructions for operating your OpenStage phone.

inistrative tasks are dealt with in a separate manual. The Quick Refer- Guide contains quick and reliable explanations of frequently used tions.

bols used in the manualrations and settings that can be made both at the phone and over the interface are indicated by an icon and page reference.

is a reference to an operation or setting performed directly on the phone

is a reference to an operation or setting performed via the Web-in-terface

For your own protection, please read the section dealing with safety in detail. Follow the safety instructions carefully in order to avoid en-dangering yourself or other persons and to prevent damage to the unit.

General information

10

Service

If yovice

InteThe and Any

TelThe devicific fromPleamen

Spe T

at

P

The Siemens service department can only help you if you experi-ence problems or defects with the phone. Should you have any questions regarding operation, your specialist retailer or network administrator will gladly help you.For queries regarding connection of the telephone, please contact your network provider. u experience problems or defects with the phone, please dial the ser-number for your country.

nded useOpenStage phone is a desktop unit designed for voice transmission for connection to the LAN. It can also be used as a workstation device. other use is regarded as unauthorized.

ephone typephone name data can be found on the name plate on the base of the ce; The exact product name and serial number are specified here. Spe-details concerning your communications platform can be obtained your service technician.se have this information ready when you contact our service depart-t regarding faults or problems with the product.

akerphone quality and display legibilityo ensure good speakerphone quality (OpenStage 20/20 G only), the rea in front of the telephone (front right) should be kept clear. The op-imum distance is approx. 50 cm.roceed as follows to optimize display legibility:Turn the phone to tilt the display. This ensures you have a frontal view of the display while eliminating light reflexes.Adjust the contrast as required page 101.

Getting to know your OpenStage phone

Getting to know your OpenStage phoneThe following sections describe the most frequently used operating ele-ments and the displays on your OpenStage phone.

The user interface of your OpenStage 20 E/20/20 G SIP

OpenStage 20 E and OpenStage 20/20 G are identical apart from

1

2

3

4

5

6

711

the additional speakerphone mode offered by OpenStage 20/20 G.

You can make and receive calls as normal using the handset.

The tilt-and-swivel display provides intuitive support for telephone operation (two lines with up to 33 characters each).

The function keys allow you to call up the most frequently used functions during a call (e.g. Disconnect) page 14.O mailbox key and N menu key.Audio keys are also available, allowing you to optimally configure the audio features on your telephone page 14.Using the 3-way navigator, you can conveniently navigate through the applications on your telephone page 15.The keypad can be used to enter phone numbers and text page 16.

7

1

5

3

4

2

6


12

Ports on the underside of the phone

Prop

LCD

Full

10/1

100

Wal

Power supply unit (if necessary) PC

Network switch

Loccaberties of your OpenStage 20 E/20/20 G SIP

OpenStage 20 E 20 20 G display, 24 x 2 characters ; ; ;

-duplex speakerphone function - ; ;00 Mbps Ethernet switch page 13 ; ; -0 Mbps Ethernet switch page 13 - - ;l mounting ; ; ;

Handset

alle type


Using network ports more efficiently OpenStage 20 E/20 has a built-in 10/100 Mbps Ethernet switch. The OpenStage 20 G has a 1000 Mbps Ethernet switch.This means that you can connect a PC to the LAN directly via the phone. The telephone-PC con-nection option must first be activated on the telephone by service person-nel.

Usinand

Net13

g this connection option saves one network port for each switch used requires fewer or shorter network cables when arranged correctly.

OpenStage 20 E/20/20 G SIPwork switch PC


14

Keys

Function keys

Aud

Ke

s,r

Ke

NO

Ke

p-n+io keys

y Function when key is pressed

End (disconnect) call.

Saved number redial (last number dialed).

Button for fixed call forwarding (with red LED key).


Open the phones main menu (with red LED key).

Open the menu for voicemail or missed calls (with red LED key).


Activate/deactivate the microphone (OpenStage 20/20 G only; also for speakerphone mode/with red LED).

Set volume lower and contrast brighter.

Turn speaker on/off (with red LED key).

Set volume louder and contrast darker.


3-way navigator

With this control, you can manage most of your phones functions, as well as its displays.

Remove the protective film from the ring around the 3-way navigator before using the phone.

Operation Functions when key is pressed15

Press the $ key.In idle mode: Open the idle menu page 18In lists and menus: Scroll down

Press the % key.In lists and menus: Scroll up

Press the i key. Confirm input Perform action


16

KeypadYou can only use the digits 1 to 9 and 0 as well as the * and # characters when dialing a number. To delete digits, select the "back" function on the navigator, and confirm with i.In situations where text input is possible, for example, when entering the user password, you can also use the dial keys to enter text in addition to the digits and special characters mentioned. To do this, press the numeri-cal keys repeatedly.

Examtwicthe c

Cha

Ke

1234567890(

[1] Nm

[2] S

)ple: To enter the letter "h", press the number 4 key on the keypad e. When entering text, all characters available for the key pressed and haracter selected are briefly displayed.

racter overview (depends on the current language setting)

y 1x 2x 3x 4x 5x 6x

] 1

a b c 2

d e f 3

g h i 4

j k l 5

m n o 6

p q r s 7

t u v 8

w x y z 9

0

[1]

ext letter in upper case (active for maxi-um one second)

[2]

witch to digit input

. , ? ! " - ( ) @ / : _


Multi-function keys

Alphabetic labeling of dial keys is also useful when entering vanity num-berstelep

Text

Addigramfor e

You each O D C M

M M C P

t

Key Function during text input Function when held down

) Write special characters. Activate/deactivate ringtone.( Switch between upper and lower case Activate the telephone lock.17

(letters associated with the phone numbers digits as indicated on the hone spell a name, e.g. 0700 - PATTERN = 0700 - 7288376).

editor

tional options are available in the text editor. This is used when pro-ming a forwarding destination, for example. In this way, you can,

xample, move the cursor freely and copy or insert text.

can select further editor functions via the click wheel, and confirm one using i:K: Applies changes and closes the editorelete: Deletes characters from right to leftancel: Discards changes and exits the editorode (here ( can also be used to switch):123: Digits onlyABC: Upper-case letters onlyAbc: First letter in upper case, subsequent letters in lower caseabc: Lower case letters onlyove cursor left: Moves the cursor to the leftove cursor right: Moves the cursor to the rightopy: Copies the entire content to the clipboardaste: Inserts the entire content from the clipboard to the cursor posi-ion


18

DisplayYour OpenStage 20 E/20/20 G SIP comes with a tilt-and-swivel black-and-white LCD display. Adjust the tilt and contrast to suit your needs ( page 101).

Idle modeIf there are no calls taking place or settings being made, your Ope

Exam

Idle

Wheplay

The R R D M C D B

Icon

In thicon

Ic

2210nStage 20 E/20/20 G SIP is in idle mode.

ple:

menu

n in idle mode, press a key on the 3-way navigator page 15 to dis-the idle menu. You can call up various functions here. Entries may vary.

idle menu may contain the following entries:edial?inger off?o not disturb on?obile logon?

ancel callbacks?irected pickupack?

s in the idle display

e first line, the time, weekday, and date are displayed in addition to s for different situations and switches:

on Explanation

The ring tone is deactivated.

The phone lock is activated.

The "Do not disturb" function is activated.

New entries have been added to the call lists.

Local call forwarding is active.

0870 l

Time

Date

Open the idle menu

Own phone number

:29 SO . . :05 08.07


RecordsEntries in the call list and messages in your mailbox system (if configured) are known as records.

The LED on the O page 14 key lights up to signal new missed calls. Press the O key and use the click wheel to select the required submenu. Messages Calls

You on

MesIf cowith

If yomail

CallThis optiothe C M D R F

The play.

Call

Eacholdeonly

The P N T

Entror bo

You

Afte p19

can use the click wheel to navigate through the menus as described page 15.

sagesnfigured (contact the relevant service personnel), this provides you access to your mailbox system e.g. HiPath Xpressions.

ur system is appropriately configured, activating this function calls the box. Follow the voice mailbox instructions.

slist appears as soon as you receive new missed calls if you select the n Calls in the Records menu. You can then scroll up or down to reach alls menu. The following calls or call attempts are logged as call lists:issed: Missed callsialed: Dialed calls (with or without connection)eceived: Answered callsorwarded: Forwarded calls

number of missed calls and unchecked calls is shown on the idle dis-

lists

call list may contain up to 30 entries. Once this limit is reached, the st entry in the log is deleted. Multiple calls from the same number are listed once.

following data is saved, e.g. for missed calls:hone number/name depending on available data.umber of call attempts.he date and time of the last call attempt from each user listed.

ies can only be saved if the caller ID is displayed as a name, number th. If the caller ID is not transferred, the call is saved as "Unknown".

can delete all the entries from the respective call list page 73.r selecting an entry, you can dial it immediately by confirming age 64.


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Program/Service menu You can make local settings here.

Press the N key and confirm the User menu. If configured, enter and confirm your personal user password.

You can use the click wheel to navigate through the menus as described on page 15. Once the admin password has been entered, the Admin menu is available to the relevant service personnel.

UseIn thtelep

Sele " " " " " " " "

If yoyou S E

w B P Y

Inte

You answthe m

Thissonnyou go to

Inter

Br

Ic

To gr settingse User menu, settings options are provided that allow you to adapt the hone to your individual requirements.

ct one of the following menus with the click wheel:Date and time" page 102Audio" page 106Configuration" e.g. page 75 or page 47Phone" page 101 Locality" page 106Security" page 76 or page 78Network information" page 114Reset" page 115u are in one of these menus or submenus, depending on the situation, have the following options to leave the menus:ave & Exit (If you have made a setting and want to keep it)xit (Discard Changes) (If you have made a setting which you do not ant to use after all or if you do not want set any of the options)ack (If you want to leave the main menu or submenu)ress and hold the $ key to access the option to leave the menu.ou exit the menu by pressing the N key and return to idle mode

page 18.

rrupting editing in the menu

can interrupt editing in the menu, for example, to call someone or to er a call. Then press the N key. This takes you back to the point in enu from which you exited.

is however only possible for a limited period which is by service per-el using the inactivity timeout setting. If the configured time expires,

need to reenter your password when opening the menu and manually the required point in the menu.

rupting the editing:

y pressing the N key you interrupt the editing, leave the menu and eturn to idle mode page 18.f you receive a call during editing and you answer it, you automatically hange to the call view.

o back to editing mode in the menu, press the N key again.


Network information

Information about the IP address or name which was assigned to the phone in the network and therefore the HTML address of the web inter-face.

V View information on the phone page 114

Perf

V Persbe re

AdmYou terin

Refetaile

ConA copurp

Con

Servthe pcropinfor

Mon

In orsonning mwith

If seuousicon

Contact your service personnel or refer to the OpenStage Adminis-tration Manual for more on the network information values listed 21

orm reset

onal settings made via the telephone menu or the web interface can set to factory settings. page 115

inistrationcan access the administration area via the "Admin" function and by en-g the administration password.

r to the administration manual supplied with your phone for more de-d information on this topic.

trol and monitoring functionntrol or monitoring function can be activated on your phone for service oses by remote maintenance.

trol function

ice personnel have the option to activate and deactivate features of hone via remote maintenance. During maintenance the handset, mi-

hone, loudspeaker and headset are deactivated. You are additionally med on the display that the control function is active.

itoring function

der to detect malfunctioning of a phone for example, the service per-el install a monitoring function. You can use your phone as normal dur-onitoring. However you will first be informed about the operation

a message on the display and prompted to allow monitoring.

rvice personnel have activated a function on your phone, which contin-ly transmits operating data to a server, you will see the flashing

in the upper display line.

here.

Step by step

Basic functions

22

Basic functionsPlease read carefully the introductory chapter "Getting to know your OpenStage phone" page 11 before performing any of the steps described here on your phone.Secure voice transmissionPrerequisite: The secure voice communication option must be activated by your service personnel.

If you call a party or receive a call from a party over a se-cure connection, a padlock icon1 appears on the other partys row on your graphic display. You can opt to have voice connections that are no longer secure indicated by a brief alerting tone and a window with the message "Unencrypted call" (see page 110).

Answering a callYour OpenStage phone rings with the tone signal set when an incoming call is received. The call is also visu-ally signaled on the call display.If transmitted, calling party information (name, phone number) appears on the display.

1. Closed for secure or open for nonsecure voice communication

If you have set a pattern melody page 107 or a ringtone page 107 on your phone, it is possi-ble that service personnel preset a different ring-tone or deactivates the ringtone, regardless of the call type (e.g. an external or internal call).

An incoming call will interrupt any ongoing tele-phone setting operations. When the call ends, you can press the N key to return to the point in the menu structure where you were interrupt-ed.

Basic functions

Step by step

Answering a call via the handset

The phone is ringing. The caller is displayed.

^ Lift the handset.if nec. + or - Set the call volume.

if nec. +

Accept?23

Answering a call via the loudspeaker (speakerphone mode)

The phone is ringing. The caller is displayed.

Confirm. The n key lights up.or

n Press the key shown. The key lights up. The speaker-phone function is activated.

or - Set the call volume.Suggestions for using speakerphone mode: Tell the other party that speakerphone mode is ac-

tive. Adjust the call volume while speakerphone mode is

active. The ideal distance between the user and the phone

in speakerphone mode is about 50 cm.

Speakerphone mode is only available in OpenStage 20/20 G.

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Step by step

Basic functions

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Directed pickupYou can pick up a call signaled at an absent coworkers phone. If a colleague has placed a call on hold on their multi-line phone you can also pick up this call.

Directed pickup?

Directed pickup?Accept call

Prerequisite: You know the coworkers internal phone number and the function is configured for you in OpenScape Voice.

A coworkers phone rings.

Select and confirm the option shown in the idle phones context menu.

or.

^ Lift the handset.or

n Press the key shown.

Select and confirm the option shown.

j Enter and confirm the relevant phones internal number. You are connected to the calling party either via the handset or in speakerphone mode.

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Basic functions

Step by step

Picking up the held call:

Prerequisite: Your colleague has placed a call on "hold" on their multi-line phone. You know the coworkers in-ternal phone number and the function is configured for you in OpenScape Voice.

Directed pickup?

Directed pickup?25


or.


n Press the key (only OpenStage 20/20 G).


j Enter and confirm the relevant phones internal number. You are connected to your colleagues held call either via the handset or in speakerphone mode.

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Step by step

Basic functions

26

Switching from handset to speaker-phone mode

n

Make note of the two different processes and ac-tivate, if necessary, your preferred setting page 109.Prerequisite: You are conducting a call via the handset and the microphone and loudspeaker functions have been activated by service personnel.

Standard mode

and \ Hold down the key and replace the handset. Then re-lease the key and proceed with your call.

US mode

If the country setting is set to US, you do not have to hold down the loudspeaker key when replacing the handset to switch to speakerphone mode.

n Press the key shown.\ Replace the handset. Proceed with your call.

{ or }


A secure voice communication is indicated by a closed padlock icon on the graphic display; a non-secure voice communication is indicated by an open padlock icon on the graphic display (see also page 22)

Basic functions

Step by step

Switching from speakerphone mode to the handset

n

Speakerphone mode is only available in OpenStage 20/20 G.27

Prerequisite: You are conducting a call in speaker-phone mode.

^ Lift the handset. The n key goes out.

Open listeningYou can let other people in the room join in on the call. Let the other party know that you have turned on the loudspeaker.

Prerequisite: You are conducting a call via the handset.

Activating

n Press the key shown.Deactivating

n Press the lit key.Switch to speakerphone mode.

and \ Hold down the key and replace the handset. Then re-lease the key and proceed with your call.


Step by step

Basic functions

28

Activating/deactivating the micro-phoneTo prevent the other party from listening in while you consult with someone in your office, you can temporari-ly switch off the handset microphone or the handsfree

Disconnect?microphone (OpenStage 20/20 G only).

Prerequisite: You are conducting a call.

Deactivating the microphone

p Press the key shown. The key lights up.Activating the microphone

p Press the lit key.

Ending a call

s Press the key shown.or


or If you are conducting a call via the handset:

\ Replace the handset.or In speakerphone mode:

n Press the lit key.

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Basic functions

Step by step

Group callYour service personnel can incorporate multiple tele-phones in a call pickup group. If your telephone belongs to a pickup group, you can also accept calls intended for other members of the group.

Telephone status

Ringer on Silent

inConn

Ringer off Silent

inConn29

A group call is displayed on the phone. Service person-nel may have made the following settings for signaling:

The volume settings can be found from page 106.

Ring on group call = Yes

Ring on group call = No

RingtoneLoudspeaker

BeepLoudspeaker

ectionHandset Ringtone

LoudspeakerBeepHandset

Handset Open listening

Beep Handset and loud-speaker

BeepHandset and loud-speaker

Open listening BeepLoudspeaker

BeepLoudspeaker

Speakerphone mode

BeepLoudspeaker

BeepLoudspeaker

Nothing Nothing

ectionHandset Nothing Beep

Handset

Handset Open listening



Open listening BeepLoudspeaker

BeepLoudspeaker

Speakerphone mode

BeepLoudspeaker

BeepLoudspeaker

Step by step

Basic functions

30

Further service personnel settings for group calls: The group call can be picked up both by lifting the

handset and via the "Pickup call" menu option. The group call be picked up via the "Pickup call"

menu option but not by just lifting the handset. A key is programmed for call pickup.

Pickup call?

Ignore?A group call is waiting is displayed with Pickup: Caller for: Station

Picking up a group call

The pop-up menu opens:

Confirm.

or

^ Lift the handset (only if the appropriate function is set by your service personnel)

or

R Press the sensor key programmed with the "Call pickup" function (if configured). The speakerphone function is activated.

Ignoring a group call

Select and confirm the option shown. The phone stops signaling the group call.

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Basic functions

Step by step

Making calls

If you selected the option "Busy When Dialing" page 67, you will not be interrupted by an in-coming call. In this case, the caller hears the busy signal.

Dial

Redial {1} ##?31

Off-hook dialing

^ Lift the handset.j Enter the station number.

Confirm or wait until the dial delay expires. (see page 65).

or

Confirm. ## represents the last number dialed.

The connection is set up.

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If you are using a dial plan and Immediate dialing is set (see page 33), dialing is automatically performed as soon as the character string en-tered matches an entry in the dial plan.

Step by step

Basic functions

32

On-hook dialingThe connection is set up with on-hook dialing via the loudspeaker (speakerphone mode; only OpenStage 20/20 G).

n Press the key (only OpenStage 20/20 G).

Redial {1} ##?

Dialj Enter the station number.i Press or wait until the dial delay expires. (see

page 65).or

Confirm. ## represents the last number dialed.

First enter the number

First enter the number. The loudspeaker key illuminates when you enter the first digit.

j Enter the station number.Confirm or wait until the dial delay expires. (see page 65).The connection is set up.

l

If you are using a dial plan and Immediate dialing is set (see page 33), dialing is automatically performed as soon as the character string en-tered matches an entry in the dial plan.

Basic functions

Step by step

Immediate dialing

Immediate dialing should only be activated if service personnel has configured and approved a dial plan.

Immediate dialing is deactivated by default. For this rea-son after entering the number you must either confirm

User

Configuration

Outgoing calls?

Immediate dialing =

Yes

Option = Save & Exit33

the "Dial" option or wait until the dial delay expires to set up the connection. If Immediate dialing is configured, your call is automatically dialed as soon as the string en-tered matches an entry in the dial plan.

Activating or deactivating immediate dialing

z You can also configure this setting via the web interface page 116.

N Press the key shown.Confirm.

if nec.j Enter and confirm the user password.


Confirm.


Select and confirm the option shown to activate the im-mediate dialing function.

Select the option shown and confirm twice.

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Step by step

Basic functions

34

Dialing using the hot or warm line functionYour service personnel can configure a hot or warm line for your phone.

If you lift the handset of the phone or press the loud-speaker key (only OpenStage 20/20 G)

with a hot line immediately or with a warm line after a defined period of time, a number specified by service personnel is dialed.

Examples: The phone in the lift immediately dials the reception

number. The phone at a patients bed dials the ward number

e.g. after a minute if no other number is dialed.

Basic functions

Step by step

RedialRedialing from the call list

, Press the key shown.You are automatically directed to the Dialed list in the -Calls menu (see page 19).

Niels, Bohr 31.0

Dial

Redial {1} ##?

Redial {1} ##?35

You are automatically directed to the Missed list in the Calls menu if a there are any new calls, see page 19. If you press the key again, you are branched to the Di-alled list.

Select and confirm the entry you want.

Confirm. The phone number associated with the list en-try is dialed.

Redialing from the display dialog


n Press the key (only OpenStage 20/20 G).Confirm. The last phone number entered is dialed.

Redialing from the idle menu

Select and confirm the option shown. The last phone number entered is dialed.

{ or }

5. 07:06 f

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A secure voice communication is indicated by a closed padlock icon on the graphic display; a non-secure voice communication is indicated by an open padlock icon on the graphic display (see also page 22)

Step by step

Basic functions

36

Consulting a second partyYou can call a second party while a call is in progress. The connection to the first party is placed on hold.


Select and confirm the option shown.Consult?

Disconnect & return?

Alternate?

Disconnect & return?j Enter and confirm the second partys phone number.Ending or canceling a consultation call


The call with the first party is resumed.

Switching to the held party (alternating)

Prerequisite: You are conducting a consultation call.


In the first display line, the phone number or name and the duration of the active connection are displayed.

Ending an alternate operation

Select and confirm the option shown.The active call is disconnected and the held call is re-stored.

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You can switch back and forth between two sub-scribers by repeatedly selecting and confirming "Alternate".

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Basic functions

Step by step

Connecting partiesYou can connect the first party with the party you con-sulted, clearing down your connection to both parties in the process.

Prerequisite: You are conducting a consultation call

]

Complete Xfer?

User

Configuration

Connected calls?

Allow call joining = Y

Yes


page 36 and call joining is allowed page 37.Select and confirm the option shown.The active and held calls are joined. You are disconnect-ed from the call.

or Connect by hanging up

or n Replace the handset or, if you are in speakerphone mode (OpenStage 20/20 G only), press the loudspeak-er key. The other two parties are now connected to one another.

Allowing call joining

z You can also configure this setting via the Web interface page 116.

N Press the key shown.Confirm.

if nec.j Enter and confirm the User password.






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Step by step

Basic functions

38

Call forwarding

You can forward calls for your phone to another phone.

Prerequisite: The call forwarding function is pro-grammed ( page 39).

Three forwarding conditions can be programmed in the forwarding menu: All Calls Busy On no reply

Because of its direct impact, "All Calls" call forwarding has the highest priority followed by "No reply" and "Busy".

If active, "All Calls" call forwarding is indicated on the graphic display when the phone is idle. The Forwarding key also lights up.

Forwarded calls can be logged in a call list (see page 19).The Edit call forwarding menu offers you three Desti-nation options. These destination options are assigned to the forwarding types.

All calls (off/on)DestinationBusy (off/on)DestinationNo reply (off/on)Destination

One phone number may already be assigned to each destination. The destination option could then be Desti-nation 12345, for instance.

Basic functions

Step by step

Programming call forwarding

Saving destination phone numbers for call forward-ing

You can save up to five destination phone numbers for call forwarding. These destination phone numbers can

Edit call forwarding

Destination =

Edit favourites

Destination 1 =


then be assigned different forwarding types. You can then enable one of the forwarding types ( page 41).

r Press the key shown.Select and confirm the option shown.

Select the destination option for one of the following forwarding types: All calls Busy No reply

Confirm the destination selected.



j Enter and confirm the destination phone number.Define additional destination phone numbers for desti-nation 2 to 5, as necessary.


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You can also enter the call forwarding settings via the user menu ( page 49).

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You can use each of the three Destination op-tions to save destination phone numbers for the relevant forwarding type.

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Step by step

Basic functions

40

Assigning a destination phone number to a call for-warding instruction


r Press the key shown.


Destination =

089008844

Option = Save & Exit


Duration

Option = Save & ExitWithin three seconds:


Select the destination option for one of the following forwarding types: All calls Busy No reply

Confirm the destination selected.

Select and confirm a destination number from the list.


Defining the ring duration before call forwarding on no reply

You can define how often the phone should ring before the "No reply" form of call forwarding activates.


r Press the key shown.Within three seconds:



j Enter a value for the duration.


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This setting is only available if the "Server fea-tures" function was deactivated by the service personnel.

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Basic functions

Step by step

Activating/deactivating call forwardingz You can also configure this setting via the Web interface

page 116.Prerequisite: At least one destination phone number is programmed ( page 40).


All calls

Busy

No reply

On


r Press the key shown.Within three seconds:


Select the appropriate call forwarding type.


or


or


Select and confirm "On" or "Off".


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Step by step

Basic functions

42

Activating call forwarding for all callsUse the r function key to activate call forwarding for all calls.

Prerequisite: There is at least one forwarding destina-tion programmed page 39.

Accept

Acceptr Press the key shown.Wait three seconds.

or

Confirm. The r key lights up. Call forwarding is acti-vated.

If the phone is idle, the call forwarding icon K appears in the second display line with the destination phone number.

Deactivating call forwarding for all calls

r Press the lit key.Wait three seconds.

or

ConfirmCall forwarding is deactivated.

Call forwarding chainSometimes calls to a station are forwarded to another station which also has call forwarding or DND activated. This can create a call forwarding chain consisting of sev-eral telephones where the last member of the chain is your phone.

A popup window opens on your phones screen with the following information: Who is calling Who forwarded first or last. The reason for the forwarding is displayed by an

icon.

You can set whether the station that forwarded first or last is displayed (see page 50).

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Basic functions

Step by step

CallbackYou can request a callback if the station called is busy or if nobody answers.You receive a callback when the other partys line be-comes free.

Call back?

Cancel call backs?

Disconnect?43

Requesting callback

Prerequisite: The station called is busy or nobody an-swers.


Deleting callback requests

You can delete scheduled callback requests if you no longer need to return a call, for example, at the end of the working day.

Prerequisite: At least one callback was requested. The phone is idle.


All callback requests are deleted.

This option must be activated by your service personnel.

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Step by step

Basic functions

44

Responding to a callback

Prerequisite: A callback was requested. Your phone rings and the station information appears on the screen.

Accepting a callback

Accept

Reject?

Deflect?Select and confirm the option shown.

Rejecting a callback


The callback request is deleted. The caller hears the busy signal. The callers phone number is added to the missed calls list.

Forwarding a callback


j Enter and confirm the phone number.

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Basic functions

Step by step

Permitting callback on busy/no replyz You can also configure this setting via the Web interface

page 116.N Press the key shown.

Confirm.User

Configuration

Outgoing calls?

Callback: busy = No

Callback: no reply =

Yes




Confirm.


or


Select and confirm to activate the callback function.


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Step by step

Basic functions

46

Calling back missed callsCalls received while you are absent are indicated by a message on the idle display ( page 18). The O func-tion key also lights up.

Missed calls are logged in the missed calls list. This list

Calls

Missed

Niels, Bohr 30.05

Dialprovides information on the missed call and lets you call back the number directly (call lists page 19).

O Press the key shown.



Select and confirm the entry you want.

ConfirmThe phone number associated with the entry is dialed.

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Enhanced phone functions

Step by step


Incoming calls

Deflect?

089008844

User

Configuration

Incoming calls

Deflecting?

Allow deflection = No

Yes47

Deflecting a call

Using call deflection

Prerequisite: An incoming call is displayed or signaled.


If a destination phone number is stored ( page 47), you can select and confirm it. The call is deflected.

or If you did not set a phone number when programming call deflection, you are now prompted to enter a desti-nation phone number for call deflection.

j Enter and confirm the destination phone number. The call is deflected.

Permitting call deflection


N Press the key shown.Select and confirm the option shown.






Confirm.

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48


j Enter and confirm the phone number to which the sta-tion should be deflected.

Default destination = f

Entering a destination phone number is not man-


Reject?Select the option shown and confirm twice.

Rejecting a callYou can reject an incoming call.

Prerequisite: An incoming call is displayed or signaled.

Select and confirm the option shown.The caller hears a busy signal.

datory when call deflection is active. If you want to deflect an incoming call, you are prompted to enter a destination phone number if there is none stored.

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If the rejected callers phone number is transmit-ted, it is saved in the call list. You can then call this party back at a later time.


Step by step

Configuring call forwarding


You can also enter the call forwarding settings via the Forwarding key ( page 39).

User

Configuration

Incoming calls

Forwarding?

Settings?49






Configuring forwarding


For a description of the settings, see chapter Call for-warding page 38.

Step by step


50

Setting alerts

Use the Call forward alerts menu to enable and disable visual and audible alerts for call forwarding (not possible with the Forwarding key).

Select and confirm the option shown.Alterts

Visual alerts= No

Yes

Audible alerts= No

Yes

Forwarding Party

Display last


Hold ?

Reconnect ?Select and confirm the option shown.

Select and confirm "Yes" or "No".

or.



or.


Select and confirm "display first" or "display last."


Placing a call on holdYou can use this function to place an ongoing call on hold, for instance, to prevent the other party overhear-ing a conversation with a colleague in the same room.



Retrieving a held call


Held call wait status

After placing a call on hold, you can replace the handset and then decide if the call should be retrieved or discon-nected.

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Step by step

Prerequisite: You placed a call on hold and replaced the handset.

Select and confirm the option shown to resume the call in speakerphone mode.

or

Retrieve held call ? l

Disconnect ?

User

Configuration

Connected calls?

Allow hold rem. = No

Yes


Select and confirm the option shown to disconnect the call.

Activating/deactivating the hold reminder tone









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The held call is signaled as an incoming call after a specified period of time.

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Setting the hold reminder time

Use the "Hold reminder" function to set the time after which you want to receive an automatic reminder about a held call. The minimum value is 1, that is, the reminder is output after one minute. The maximum value is 99 minutes.

User

Configuration

Connected calls?

Hold rem. delay=3

Option = Save & ExitPress 0 to deactivate the delay.







j Enter a value between 1 and 99 in the input mask and confirm.


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Step by step

Music on hold

If the Music on hold option is active, music is played back when you are placed on hold by another party.


User

Configuration

Connected calls?

Music on hold

Yes






Select and confirm the option shown



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54

Call waiting (second call) You can accept a second incoming call in the course of an ongoing call. The caller hears the on-hook signal while you hear a call-waiting signal tone. A bell appears on the display and next to it the phone number of the caller is shown.

Accept

Disconnect & return?You can ignore or accept the second call. Before you ac-cept the second call, you can end the first call or place it on hold for subsequent retrieval.You can block the second call or the signal tone ( page 57).Accepting a second call

Prerequisite: You are conducting a call and call waiting is allowed ( page 57).Select and confirm the option shown.

You can talk to the second party.The connection to the first party is on hold.

You can still toggle between an initial and second call or initiate a conference

Consultation call from second call

If the second call is your active call you can initiate a consultation call from it.

From a consultation call in the second call you can initiate a conference toggle between the second call and a consultation

call transfer a call disconnect the calls again

During a consultation in the second call, the first call is parked and can only be unparked when the consultation or second call ends or these calls were connected.

Disconnect second call

Select and confirm the option shown. The call to this station is disconnected and the call to the first station is reconnected.

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Ignoring second call

Prerequisite: You are conducting a call and call waiting is allowed ( page 57).Select and confirm the option shown.The caller still hears the on-hook signal. You can subse-quently Accept, Reject or Deflect the second call.

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Reject?55

While the ignored second call continues to wait, from the active call you can: make a consultation call initiate a conference toggle between the consultation call and your call

party transfer a call

A third call would be rejected with the busy signal

If you have disconnected the first call, the ignored sec-ond call rings like a normal call.

Rejecting a second call


The second call is rejected. The caller hears the busy signal. The callers phone number is added to the missed calls list.

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56

Deflecting a second call


If a destination phone number is stored ( page 47),

]

Deflect? m

Complete Xferyou can select and confirm it. The call is deflected.

or If you did not set a phone number when programming call deflection, you are now prompted to enter a desti-nation phone number for call deflection.

j Enter and confirm the destination phone number.The second call is deflected to the destination speci-fied. You are reconnected with the first party.

Connecting parties

Select and confirm the option shown. The other two parties are now connected to one another. You can now hang up or dial another number for instance.

or Connect by hanging up

Prerequisite: Connecting by hanging up is activated (ask your service personnel) and "Switch assignment" must be set to "Yes" ( page 58). Before you can be connected by hanging up you must have toggled at least twice ( page 36).

or n Replace the handset or, if you are in speakerphone mode (OpenStage 20/20 G only), press the loudspeak-er key. The other two parties are now connected to one another.


Step by step

Allowing call waiting


If the Call waiting (second call) function is deacti-vated, a caller hears the busy signal if you are al-ready conducting a call.

User

Configuration

Incoming calls?

Handling?

Allow call waiting = N

Yes


Prerequisite: The option was programmed by your ser-vice personnel.









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58

Toggling associate

Set the "Toggle associate" function to Yes if you want to connect to a second or pickup call by hanging up.


User

Configuration

Connected calls

Toggling associate

Yes

Save & ExitN Press the key shown.Select and confirm the option shown.

if nec.j Enter and confirm the User password.




Select and confirm the option shown in the context menu.



Step by step

Transferring a callYou can transfer your current call to another party with or without consultation.

Blind transfer

Blind transfer call?

Start transfer?

Consultation?

Dial59

Prerequisite: You are conducting a call. The options "Al-low Call Transfer" and "Transfer on Ring" were selected ( page 60).Select and confirm the option shown.

j Enter the phone number of the second party to whom you want to transfer the call.

Confirm or wait until the autodial delay expires.

Transferring with consultation

You can announce a call to a recipient before transfer-ring it.

Prerequisite: You are conducting a call. The options "Al-low Call Transfer" and "Transfer on Ring" were selected ( page 60).Select and confirm the option shown. The call is placed on hold.

j Enter the phone number of the party to whom you want to transfer the call.

Confirm.

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The display returns to idle following successful transfer.

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60

If the party answers:

Announce the call you want to transfer.


If the party does not answer:

You do not have to wait for the second party to answer

Complete Xfer? f

User

Configuration

Connected calls?

Allow call transfer =

Yes

Option = Save & Exitbefore you can transfer the call.

Replace the handset or, if speakerphone mode is active, press the lit n key to transfer the call.If the party does not answer, you will be called back by the first party.

Allowing call transfer









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Step by step

Allowing "Transfer on Ring"

If this option is allowed, you can activate call transfer by replacing the handset even before the called party an-swers.


User

Configuration

Outgoing calls

Transfer on ring = N

Yes







Confirm the option shown to activate the callback func-tion.


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62

CTI calls

Beep on auto-answer

Speakerphone mode activates automatically on your phone if you use a CTI application (such as Outlook) to dial a number when Auto Answer is active. If Auto An-

User

Configuration

Incoming calls?

CTI calls?

Auto-answer = No

Yes

Beep on auto-answe

Yes

Option = Save & Exitswer is not active, the phone rings first and you have to press the loudspeaker key or lift the handset to set up the call. This setting also defines whether or not incom-ing calls are automatically accepted. If the function is active, an alert beep sounds when an incoming call is automatically accepted.

Information on the operation of the configured CTI ap-plication can be found in the corresponding user guide.

z You can also configure this setting via the Web interface page 116.Prerequisite: The option was programmed by your ser-vice personnel.


if nec.j Enter and confirm the user password.Select and confirm the option shown.








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Beep on auto-reconnect

You can reconnect a held call both via the CTI applica-tion and via the phone. A beep sounds when you toggle between an active call and a held call when the function is active.

Prerequisite: The option was programmed by your ser-

User

Configuration

Incoming calls?

CTI calls?

Beep on auto-unhold

Yes


vice personnel.










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Making calls

Dialing a phone number from a listThe following call lists are available in the "Calls" directo-ry:

Calls

Dialed

Niels, Bohr 30.05 Missed Dialed Received Forwarded

O Press the key shown.



Select and confirm the appropriate list entry.

The phone number associated with the list entry is di-aled. If you have not already lifted the handset, conduct the call now in speakerphone mode.

For a detailed description of the call lists, see page 19.

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Step by step

Using autodial delayA number is automatically dialed after a set delay start-ing from the entry of the numbers last digit. The auto-dial delay can be used: when dialing in idle mode Consultation65

when transferring an answered call.

The delay can be reduced by performing one of the fol-lowing activities:

i pressing the i key. This always works.^ lifting the handset. This only works if the phone num-

ber was entered when the phone was idle or if it was entered for a consultation call when the handset was off hook.

n pressing the loudspeaker key (OpenStage 20/20 G only). This only works if the phone number was en-tered when the phone was idle and the loudspeaker key was not lit or if the phone number was entered for a consultation call and the loudspeaker key was not lit.

If an emergency number is preset by your ser-vice personnel, the autodial delay for this phone number is reduced to one second.

Automatic dial delay does not work if you are us-ing a dial plan and Immediate dialing is config-ured (see page 33). The number is automati-cally dialed as soon as the string entered matches an entry in the dial plan.

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66

Settings for autodial delay

If you select Autodial delay, you must either confirm the "Dial" option, press the loudspeaker key or wait until

The setting does not affect automatic emergency number dialing.

User

Configuration

Outgoing calls

Autodial delay = 8

Option = Save & Exitthe autodial delay expires to set up a call when dialing with the handset on hook.







j Enter a value in the input mask and confirm.Select the option shown and confirm twice.

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Allowing "Busy When Dialling"

If you activate this function, an incoming call received while you are performing dialing is rejected. The caller then hears the busy signal.


User

Configuration

Outgoing calls

Busy when dialing =

Yes









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Conference

Local conferenceThis type of conference is also referred to as a three-party conference. It involves up to three participants.

Conference?

1: Party

2: Party

Disconnect?Prerequisite: You are conducting a consultation call page 36 or have accepted a second call page 54, and the conference function is active page 69.

Initiating a local conference

Select and confirm the option shown in the menu. You are connected to both parties at once.

Conducting one-on-one calls

On the display, select and confirm the first connection you want to clear down.

or

On the display, select and confirm the second connec-tion you want to clear down.

Select and confirm the option shown. You are now in-volved in a one-to-one call with the remaining call party.

{ or }

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If you already are involved in a secure connection with a party when you initiate a consultation call, the original party is placed on hold. The new con-sultation connection can be either secure or non-secure. However, the first connection remains secure even if all three parties are now joined to-gether in a conference.

The entire conference is nonsecure if the con-nection to at least one of the parties is not secure (see also page 22).The relevant padlock icon appears on the "Confer-ence" row.


Step by step

Ending a local conference

Allowing call partners to continue a conference after you exit

Prerequisite: The "Allowing joining in a local confer-ence page 70" function is activated.

^

Exit Conf?

End Conf?

User

Configuration

Connected calls?

Allow conferences =

Yes


Select and confirm the option shown in the menu. Both call partners remain connected. You are disconnected from the conference call.

or

or n Replace the handset or, if you are in speakerphone mode (OpenStage 20/20 G only), press the loudspeak-er key. Both call partners remain connected. You are dis-connected from the conference call.

Disconnecting a party

Select and confirm the option shown in the menu.Both connections are cleared down the conference is cleared down.

Allowing a local conference

This option allows or blocks the "Conference" function.









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Allowing joining in a local conference

You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call.


User

Configuration

Connected calls?

Join in conferences =

Yes

Option = Save & ExitN Press the key shown.Select and confirm the option shown.







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Step by step

System-based conference This type of conference is also referred to as a large con-ference. It can include up to ten parties.

Prerequisite: You are conducting a consultation call page 36 or you have accepted a second call

Conference?

Consult?

Conference?

Hold?71

page 54, and the "System conference" feature was configured by your service personnel.

Establishing a conference

Select and confirm the option shown in the connec-tions context menu. You are connected to the first two parties at once. The conference is displayed with the current participants. You can now: initiate a consultation call put the conference on hold leave the conference.

Conducting a consultation call

Select and confirm the option shown in the "Confer-ence" context menu. If the party answers, you can: toggle between the party and the conference connect the consultation call to another called party end the consultation call and return to the confer-

ence add the consultation call party to the conference.

Add party

Prerequisite: You are conducting a consultation call and the conference is on hold.

Select and confirm the option shown in the consultation calls context menu. The party is added to the confer-ence. Only the conference and all current participants are now displayed. You can scroll through the list of par-ticipants.

Putting the conference on hold

Select and confirm the option shown in the "Confer-ence" context menu. The conference is placed on hold and you can consult with someone in your office, for in-stance.

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Leaving a conference

Select and confirm the option shown in the "Confer-ence" context menu. You are disconnected from the conference call and can dial another number, for in-stance. The other call partners remain connected.

Exit Conf? f{ or } If using the "System conference" option, the Con-ference line contains a closed padlock icon for a secure voice connection and an open padlock icon for a nonsecure voice connection page 22).The display depends on whether the conference server supports secure voice communication. The appropriate display is set by the conference server.


Step by step

Call listsFor a detailed description of the different call lists, see page 19.

Dial entry

Calls

Missed

Niels, Bohr

Calls

Dialed

Delete All73

O Press the key shown.Select and confirm the option shown.

For instance, select and confirm the list of missed calls.

The list is sorted chronologically, with the most recent caller first.You can use the click wheel to scroll through the list.

Select and confirm the appropriate list entry. The phone number is dialed.

Delete all entries

O Press the key shown.Select and confirm the option shown.

For instance, select and confirm the list of dialed num-bers.

Select and confirm the option shown. All entries in the list displayed are deleted.

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Privacy/security

74

Privacy/security

Deactivating the ringerYou can deactivate your ring tone if you do not want to

Ringer off

Ringer on

Do not disturb on

Do not disturb off be disturbed by your phone ringing.

) Hold down the key in idle mode until the "Ringer off" icon appears on the display.

or You can also deactivate the function using the option in the idle menu ( page 18).Select and confirm the option shown.

Reactivating the ringer

) Hold down the key in idle mode until the "Ringer off" icon disappears from the display. The ringer is reactivated.

or You can also activate the function using the option in the idle menu ( page 18).Select and confirm the option shown.

Do not disturbIf "Do not disturb" is activated, your telephone will not ring. The caller hears the busy signal. The "Do not dis-turb" function is activated/deactivated via the idle menu page 18.Prerequisite: "Do not disturb" must be activated ( page 75).

Activating/deactivating "Do not disturb"

Select and confirm the option shown in the idle menu. The "Do not disturb" icon appears page 18.

or.

Select and confirm the option shown. The do not dis-turb icon is deleted.

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Privacy/security

Step by step

Allowing "Do not disturb"


N Press the key shown.User

Configuration

Incoming calls?

Handling?

Allow DND = No

Yes




Select and confirm the option sho

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