user manual packard bell note laptop

7/27/2019 User Manual Packard Bell Note Laptop

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Important Information 4Computer Basics 5Safety and Comfort ............................................................................................. 5

Safety Precautions......................................................................................... 5Computer Environment ....................................................................... 5Cables ............................................................................................. 5Cleaning your Computer .................................................................... 5

Health Precautions........................................................................................ 5

Getting to Know your Computer......................................................................... 6

The Keyboard and Mouse ............................................................................. 6Cordless Devices ............................................................................... 6Mouse or Touchpad ........................................................................... 7Keyboard ......................................................................................... 7Multimedia Keys (on selected keyboards) ............................................. 8

Your Computers Drives................................................................................ 9Memory Card Reader ........................................................................ 9Optical Drives ................................................................................. 10

Batteries (Notebooks).................................................................................. 10Battery Life ...................................................................................... 11Replacing Batteries .......................................................................... 11

Battery Disposal .............................................................................. 11Ports and Connectors.................................................................................. 11

USB (Universal Serial Bus) ................................................................ 11IEEE 1394 ..................................................................................... 11PC Cards (PCMCIA) ........................................................................ 12Legacy Ports ................................................................................... 12Sound connectors ............................................................................ 12TV-Out ........................................................................................... 13Communication Ports ....................................................................... 13

Turning your Computer ON/OFF ............................................................... 13

Turning your Computer ON .............................................................. 13Turning your Computer OFF.............................................................. 13Forced Shutdown ............................................................................ 14Power Options ................................................................................ 14

Upgrading your Computer........................................................................... 14Memory ......................................................................................... 15Storage .......................................................................................... 15Convergence .................................................................................. 15Warranty ....................................................................................... 15Recycling ........................................................................................ 15

First steps on the Net........................................................................................ 16

Get Connected! .......................................................................................... 16

TABLE OF CONTENTS

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Internet Service Provider ................................................................... 16Connection Types ............................................................................ 16

Surf the Net!............................................................................................... 18Internet Explorer Features ................................................................. 18Outlook Express Features ................................................................. 18Packard Bell Website ....................................................................... 20

Using Windows and Software ........................................................................... 21Setup my PC............................................................................................... 21

Your Computer's Documentation ................................................................ 21Packard Bell InfoCentre .................................................................... 21Software Documentation .................................................................. 23

Your Software Library ................................................................................. 23Where is my Software? .................................................................... 23

Playing Multimedia Files ............................................................................ 24

Volume Controls......................................................................................... 24

Adjusting the Volume ....................................................................... 25Helpdesk 26Safe Computing................................................................................................ 26

Maintenance............................................................................................... 26Packard Bell Master CD/DVD Creator ............................................... 26Run Windows System Tools .............................................................. 27Manage your HDD .......................................................................... 30

Security...................................................................................................... 30Protect your Computer against Viruses ............................................... 30Secure your Internet Connection ........................................................ 32Prevent Spyware Infections ............................................................... 33Use Windows Security Center ........................................................... 33How Do I Know when my Computer Is at Risk? ................................... 34

Updates ...................................................................................................... 34

Diagnose & Repair............................................................................................. 36

Top 5 Troubleshooting Cases ...................................................................... 36Nothing Displays on the Screen ........................................................ 37The Screen Freezes when the Packard Bell Logo Displays ..................... 39

The Screen Freezes when the Windows Logo Displays ......................... 40The Windows Desktop Displays, but the Operating System is not stable . 42The Screen Displays Applications, but They Crash or Run Erratically ...... 43

Miscellaneous Troubleshooting................................................................... 44Keyboard & Mouse / Touchpad ........................................................ 44Display .......................................................................................... 45Sound ............................................................................................ 46Internet ........................................................................................... 47Printer ............................................................................................ 50Adding Software and Hardware ....................................................... 51

Packard Bell Snapsys ................................................................................... 52Tracking Changes .......................................................................... 52Hardware Diagnostic Tools ............................................................... 53


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4 - Packard Bell Quick Start & Troubleshooting Guide

IMPORTANT INFORMAT IONThank you for purchasing a Packard Bell computer!This guide has been designed to introduce you to the features of your computer and assist in your computingexperience. It will also help you maintain your computer and troubleshoot in case you encounter a problem.

Packard Bell Master CD/DVD CreatorUse Master CD/DVD Creator to copy/transfer your computer'srecovery data to CDs or DVDs. No separate copies of theWindows discs and Microsoft utilities are provided. All theprograms are included in your recovery data in a specific partitionof your hard disk drive (see page 26 for details).Set up my PCTo make it easy, Packard Bell has gathered all important setupsteps in one application! Make sure you run Setup my PC to

configure your Internet access, antivirus program, Identity card,etc. (see page 21 for details).

Packard Bell InfoCentreTo discover more about your computer, please make sure youcheck Packard Bell InfoCentre, the electronic users guideinstalled on your computer (see page 21 for details).

Packard Bell WebsiteRemember to visit www.packardbell.com often! Check out theSupport section: it contains up-to-date information, help, driversand downloads.

Packard Bell SupportMake sure you write down your computer serial number, date and place ofpurchase and model name on the cover of this guide. Also, save your proof ofpurchase and Warranty & Service Sheet. If you call us, please write down any errormessage causing the problem, and have the computer in front of you and switchedon if possible. Having these items to hand when contacting us will ensure betterand quicker service.

Copyright NoticePackard BellQuick Start & Troubleshooting Guide. Copyright 2006 Packard Bell B.V. All Rights Reserved. No part of this manualmay be reproduced or transmitted, in any form or by any means, whether electronic, chemical, manual or otherwise, including butnot limited to photocopying, recording, or information storage and retrieval systems, for any purpose without prior written permissionof Packard Bell B.V.

DisclaimerPackard Bell B.V. specifically disclaims all warranties, either express or implied, including, but not limited to, implied warranties ofmerchantability and fitness for a particular purpose with respect to this product and documentation. Updates to software and hardwarecomponents are made regularly. Therefore some of the instructions, specifications and pictures in this documentation may differslightly from your particular situation. All items described in this guide are for illustration purposes only and may not apply to yourparticular situation. No legal rights or entitlements may be obtained from descriptions made in this manual. Packard Bell B.V. reservesthe right to revise or make changes or improvements to this product or documentation at any time without obligation to notify anyperson of such revisions or improvements. In no event shall Packard Bell B.V. be liable for any consequential or incidental damages,including but not limited to loss of business profits or any other commercial damages, arising out of the use of this product.

Trademark

Microsoft, Outlook and Windows XP are registered trademarks of Microsoft Corporation. FireWire is a trademark of Apple Computer,Inc. PS/2 is a trademark of International Business Machines Corporation. Packard Bell is a registered trademark of Packard Bell B.V.

All other company or product names are trademarks, registered trademarks or service marks of their respective owners.
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Computer Basics - 5

COMPUTER BASICSSAFETYAND COMFORTSafety PrecautionsPlease follow the guidelines below to use your computer comfortably and to avoid health problems.

Computer Environment

Make sure that the computer: is away from direct sunlight and sources of heat; is away from magnetic fields or any device generating static electricity; is kept at least 30 centimetres away from a mobile phone; is not in a dusty or damp environment;

is not placed on a carpet or any other surface that may have an electrical charge.

Cables

Make sure that: cables are not strained and that there is no risk of people walking or tripping over them; other devices do not crush the cables; power cords are connected to a grounded electrical outlet; the power outlet is easily accessible and as close to the computer as possible (do not overload it with

too many adapters).

Cleaning your Computer Always unplug your computer from the power outlet before cleaning it (and remove the battery if you

are using a notebook); do not use liquid or aerosol cleaners, use a damp cloth instead; never spray cleaning product directly on the screen; if dust has accumulated inside your computer, do not use a vacuum cleaner to remove it; if you spill liquid on your computer or any device attached to it, switch it off immediately, unplug the

power cord (and remove the battery if you are using a notebook) and make sure it is completely drybefore switching it on again. Wait overnight if necessary.

Health PrecautionsIf you work or play for hours at a time, then make sure you take regular breaks. Look away from thecomputer's screen once in a while. Do not use your computer if you are tired.

To use your computer comfortably, remember the following: Sit up straight with your back relaxed Adjustable chair Feet flat on floor or on footrest Desk height 60-70 cm from the floor Free space around the computer and devices to allow proper ventilation

Top of monitor at eye level Eye distance 45-70 cm from screen Easy access to drives and controls


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If the warmth symbol is present on the underside of the computer, this indicates that theunderside surface can become hot. Avoid continuous body contact and do not place the com-puter on your lap while it is operating.

Some disorders of the hands, wrists, arms, neck, shoulders, legs and back may be associated with, oraggravated by certain repetitive actions. To reduce your risk of developing these disorders, type with

your wrists straight and your hands and wrists floating above the keyboard. If you experience periods of

pain, tingling, numbness or other discomfort, please contact your doctor. We advise that parents monitor the use of games by their children. If you or your child experience any ofthe following symptoms: dizziness, blurred vision, eye or muscle twitches, loss of consciousness, disori-entation, any involuntary movement or convulsion, IMMEDIATELY discontinue use and consult yourdoctor. This may happen even if the person has no medical history of epilepsy.

GETTINGTO KNOWYOUR COMPUTERThe Keyboard and MouseCordless Devices

The cordless mouse and keyboard normally connect automatically as soon as you turn your computer on.However, if the cordless mouse and keyboard do not work after installation, you should try to manuallyestablish communication with the receiver.1. First check that the batteries for the keyboard and mouse are inserted correctly.2. Then identify the mouse: Press the connect button on the receiver. Turn the mouse over. Use a thin object (such as a pen tip) to press the connect button on the mouse.

3. Identify the keyboard:

Press the connect button on the receiver. Turn the keyboard over. Use a thin object (such as a pen tip) to press the connect button on the keyboard.


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Computer Basics - 7

Mouse or Touchpad

The mouse or the touchpad (for portable computers) controls the arrow on the screen. This arrow is calledthe pointer or the cursor. When you move the mouse over a hard and flat surface, or when you drag yourfinger across the touch-sensitive pad, the pointer will follow this movement. Click one of the buttons onthe top of your mouse, or one of the buttons of the touchpad, to select or activate the command the cursoris pointing at.

Keyboard

The keyboard is used to enter data or commands. The functions of the keys depend on the program youare using. The keyboard displayed in this guide is just an example. The layout of your keyboard may varyslightly. For a full description of your keyboard, please refer to InfoCentre.

Improve the motion and visibility of your pointer!Click on Start > Control Panel > Printers and otherHardware > Mouse>Pointer Options.

Two quick taps on the surface of atouchpad will perform the sameaction as a double-click

Left-click toselect the item

that the pointeris pointing at

Double-click to startthe program the cursoris pointing at, or selectan entire paragraph

when typing text

Right-click to bringup a pop-up menu

Use the scroll wheel or button to movethrough compatible applications

Left-click Right-click


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1. Numbers: Used to enter numbers and special characters. Press [Shift] simultaneously for characters on thetop and press [Ctrl] + [Alt] for characters on the right.

2. Backspace: Used to go back one space and delete the last key pressed.3. Del: Deletes characters to the right of the cursor or any highlighted item.4. Numeric keypad: Functions as a second set of cursor keys. Press the [Numlock] key to enter numbers.5. Arrow keys: Move the cursor up, down, left and right.6. Enter: Press to enter a command, insert a paragraph break in a text or accept a chosen option.7. Space: used to enter an empty space in your text.8. Shift: Use simultaneously with a letter key to enter capital letters.9. Esc: Cancels most current tasks.

Multimedia Keys (on selected keyboards)

Activate Standby

(sleep) mode

Volume controls:Volume-/+, mute

Multimedia controls:

play/pause, stop

Go to Packard Bell online services:Shopping, Support, Homepage

Display yourFavorites

Launch Outlook Express/ Internet Explorer


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Computer Basics - 9

To optimise space and weight, notebook computers use compact keyboards. These include keys thatactivate special features, such as the embedded numeric keypad.

Your Computers DrivesThe drives described below are commonly used on Packard Bell computers. However, this does not meanthat they are present on the computer you have purchased, nor that it is limited to these drives. To viewdocumentation specific to the model you have purchased, please checkInfoCentre.Memory Card Reader

Memory cards are used in a wide selection of digital cameras, PDAs, MP3 playersand mobile phones. Selected computers include an all-in-one memory cardreader that allows you read and write the most common types, such as MMC(Multi Media Card), CF (Compact Flash), IBM Microdrive, SM (SmartMedia), SD (Secure Digital), or MS (Memory Stick).

Formatting a CardBefore using a card for the first time, it should be formatted.1. Insert your card in the corresponding slot and click on Start > My Computer.2. Right-click on the card icon and selectFormat.3. Click on Start in the format window and then click on OK.Removing a card from an External Card Reader1. Click on the Safely Remove Hardware icon in the Notification Area (next to the clock).2. Click on Safely remove USB Mass Storage Device.3. Wait until a Safe to Remove Hardwaremessage is displayed.

4. Remove the card.

Numlock: Press the [Numlock] key toactivate or deactivate the Numeric Keypad

Fn: Use simultaneously with the [F1] to [F12] keys toactivate special functions


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Optical Drives

Most computers are equipped with a DVD drive. A DVD drive can read audio CDs, CDs containing data(files and programs), Video CDs and recordable CDs, plus DVDs, DVD movies and most recordable DVDs.

CD and DVD TypesIf your computer is equipped with a CD or a CD-writer drive, then you will only be able to playCD-typediscs.

If your computer is equipped with a CD or DVD-writer, you can use this device to duplicate your CDs,create your own music compilations, digital photo albums or keep a safe copy of your valuable data.

Before copying a CD, make sure that its content is not protected by Trademarks and Copyrights, andthat you are authorised to replicate it. In most countries you are allowed to make an archival backupof software or copy music for your own personal use.

CD and DVD-writers support two main types of writable discs:"R": You can only write the disc once. When you have saved your files you will not be able to delete themor use the disc again."RW": You can re-write the disc to save or delete your files. It is ideal for backing up your important data.Precautions Insert the disc into the drive before you start a program. Do not eject the disc without first closing the program that is using the disc. This could potentially

cause your computer to stop responding. Should this happen, restart your computer by using the Win-dows Task Manager (see page 43).

If the tray does not eject, you may try to open it manually:

1. Switch your computer off.2. Carefully insert a straightened paper clip into the emergency eject port (if available). Do not use a

pencil as the lead may break inside the eject port and damage the drive.

Keep the disc tray closed whenever you are not using the drive.

Batteries (Notebooks)While you are away from an AC power supply, your computer uses a rechargeable battery. This battery canbe removed, which allows you to carry multiple batteries for long journeys, or to replace an aged batterythat has lost performance.

Although the battery is fully charged at the factory, transit and shelf time may reduce the initial batterycharge. The first time you use your computer, connect the AC power adapter and charge the batterycompletely

CheckInfoCentre to learn moreabout your notebook
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Computer Basics - 11

Battery Life

Battery life depends on how the computer is used, the battery's capacity and the computer's design.Batteries will start to perform less (50% of maximum time reached in a laboratory environment) with age.Every couple of months you should do a complete discharge of the (NiMH) battery, followed by an un-interrupted full battery recharge to ensure reliable battery operation.

Replacing BatteriesA lithium battery in some computers maintains system configuration information. In the event that thebattery fails to maintain system configuration information, we recommend that you replace the battery.

Battery Disposal

Batteries contain a mix of chemicals that should be treated with care. Ultimate disposal of the batteriesshould be handled according to all national laws and regulations. Do not place used batteries in yourregular waste.

Ports and ConnectorsThe ports and connector types described below are commonly used on Packard Bell computers. However,this does not mean that they are present on the computer you have purchased, nor that it is limited to theseports. To view documentation specific to the model you have purchased, please checkInfoCentre.

Precautions Before you attach any device, check the installation instructions that were supplied with it. Do not remove a device if the computer is using it. Most devices are "hot-pluggable". This means they can be added or removed while the computer is on.

They will be detected and installed automatically. However, they must be deactivated before they canbe removed from the computer (see "Removing a card" on page 9).

USB (Universal Serial Bus)

USB ports provide an easy-to-use "hot-pluggable" connection.

USB 2.0 connectors can provide greater speeds to USB 2.0 certified Hi-speed devices. Full-speed or low-speed devices will function at the same speed as on earlier versions of USB.Devices can be distinguished by the logos below:

IEEE 1394

An IEEE 1394 port (aka FireWire or i.LINK) allows you to connect high-speed digitaldevices to your computer, such as digital video cameras, external hard disk drives, orscanners.


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PC Cards (PCMCIA)

PC Cards (aka PCMCIA) are small credit card sized devices that allow youto easily expand your computer. These are typically found on notebooks.Each PC Card slot that your computer is equipped with can accept a PCCard device, though the type of card each slot accepts may be different.

Legacy PortsLegacy ports are provided on most computers to ensure that older devices can still be used. Unlike "hot-pluggable" devices, you need to turn off your computer before adding or removing a legacy-type device.

Sound connectors

Parallel (- printer or LPT port): to connect printers, scanners or external disk drives.

Serial (- communication or COM port): to connect an external modem, a mouse or adigital camera.

PS/2: to connect a mouse or keyboard.

Line-Out: to connect speakers to your computer.

Fibre-optic Line-Out: to enjoy S/PDIF quality sound. If you own a 5.1 speaker setconnected to an amplifier with fibre-optic entry, you can enjoy Dolby Digital sound

when playing DVDs on your computer.

Line-In: to connect a sound source to your computer.

Microphone: to connect a mono microphone with a 3.5 mm plug.


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TV-Out

Communication Ports

Modem: to connect a dial-up modem and connect to the Internet via a phone line.

Network (LAN or Ethernet port): to share a common communications line andresources with other computers.

Other types of modem, such as DSL, cable or Wi-Fi devices, can be connected to yourcomputer using the USB ports or PC Card slots.

The network port looks very similar to the modem port; they are often situated near each other andcan easily be mistaken. The network port is slightly larger than the modem port.In thunderstorm conditions, make sure that you disconnect all your connection cables; unplug themodem from the telephone line, the TV port from the aerial socket and any network cable. A light-ning strike to nearby telephone lines or an aerial could damage your modem, network or TV cardor even your whole computer. Please note that the product warranty does not apply if damage toyour computer is the result of a lightning strike.

Turning your Computer ON/OFFTurning your Computer ON

1. First, switch ON any devices connected to your computer (including a monitor) by pressing the mainON/OFF switches on these devices.

2. Then switch ON your computer by pressing the main ON/OFF switch.

To share the family computer and have your own system settings every timeyou turn on the computer, you can set up accounts for each user. You canaccess and modify your accounts at any time by clicking on Start > ControlPanel > User Accounts.

Turning your Computer OFF

Make sure all applications are closed before you turn off your computer.

ATV-Out port allows you to use a television (with appropriate Video-In connector) asan external display device. To transmit sound, you will also need to connect the Line-Out port of your computer to your television.


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Forced Shutdown

If your computer still does not respond, press the computer power button to turn your computeroff. Keep this button pressed until all of the LEDs turn off and wait for roughly 30 seconds beforeturning the computer on again.Power Options

The power options of Windows can control your computers power stateand allow you to save energy. Depending on your needs, you can define thepower scheme that suits you best. Three power saving modes are provided:Turn off device, Standby and Hibernate.

Upgrading your ComputerPackard Bell strives to make your computing experience as easy and pleasant as possible. Because yourcomputing needs may evolve, Packard Bell is here to help you choose the right accessories and make themost of your computer.

Once the computer has shut down, switch OFF any externaldevices, such as the monitor, if they have a power button.

You may also turn off your computer without going to theWindows Start menu. Simply close all your applications andpress the power button.

If you are having problems turning off yourcomputer, then try using the Task Manager. Thisutility provides information about your systems

performance and displays details about programsand processes running on your computer.

Press the [Ctrl]+[Alt]+[Del] keys simulta-neously or right-click on an empty space onthe taskbar and select Task Manager in thepop up menu.

To learn more about personalising your computer,click on Start > Help and Support.


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Memory

Memory (RAM) is a key component of your computer. If you run memory-intensive applications such asimage or digital-video editing or 3D games, adding some memory will increase the computer performanceand help your computer run faster.To help you find out the memory module that is best suited to your Packard Bell computer, you can useour online configurator on www.packardbell.com! The step-by-step configurator is your best pick to findthe right module quickly and easily with no risk of error, at a competitive price.

Storage

Whether you need additional storage space, need to create backups or need removable storage to carryyour data, an external hard disk drive will be a convenient solution to expand your computer. Simply plugit into a FireWire or USB port and "drag and drop" to transfer your valuable data in a few seconds. To maketemporary backups, this is a lot quicker than burning a CD or DVD! High capacity drives are also ideal forstoring your favourite music, photos and videos and take them with you everywhere you go!

Visitwww.packardbell.com to discover our accessories and buy online or locate a store near you!

ConvergencePackard Bell aims at making the most of today's increasingly digital world with products that are ideallysuited to popular and emerging digital activities. Our products integrate the best technologies and allow

you to benefit from the latest advances, such as broadband Internet, Wi-Fi networking and digital media.Our home entertainment range includes LCD TVs, digital TV and media receivers, DVD recorders, as wellas a collection of MP3 players to bring technology and entertainment with you wherever you go!

Warranty

Packard Bell computers come with a high quality and comprehensive warranty packages. For further peaceof mind, optional PB Care packs let you extend the standard warranty up to three years and upgrade to on-site service for desktops. For information, please visitwww.packardbell.com.If your warranty has expired, or if PB Care packs are not available in your area, don't panic, Packard Bellhas the answer. Packard Bell has appointed Authorized Service Centers to provide you with high qualityservice! You will benefit from the service of experienced technicians, trained on your Packard Bell product.

Recycling

You just bought a new computer or a new monitor and wonder what you can do with your oldequipment? Don't just toss it! Packard Bell encourages you to recycle!Most computer equipment contains hazardous materials, which are best kept out of landfills. Throughrecycling, many materials used in computers can be recovered and used again. Many charitable organi-zations collect computer equipment, other companies can repair and sell used computers.

Visitwww.packardbell.com today and enter the Lounge, wheretechnology is always stress-free and personally enriching!


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FIRSTSTEPSONTHE NETGet Connected!Using the Internet has become natural part of daily computing. To make it easier, Packard Bell has includedall the tools you need to get started!

Internet Service Provider

To get connected, you need to register with an Internet Service Provider (ISP), which supplies the physicalconnection between your computer and the Internet. Certain computers come with a selection of ISPsalready preinstalled.

If you wish to use an ISP of your own, please refer to the instructions supplied with the installation pack.Avoid using several ISPs.

Connection Types

Depending on your computer model, your location and your communication needs, you have several waysto connect to the Internet.

Dial-UpMost computers include a standard dial-up connector. This allows you to connect to the Internet usingthe telephone line. With a dial-up connection, you cannot use the modem and the telephone simulta-neously on a single phone line. This type of connection is recommended only if you have limited use ofthe Internet as the connection speed is low and connection time is typically charged per hour.

DSLDSL (Digital Subscriber Line) is an "always-on" connection that runs over the phone line. As DSL andphone do not use the same frequencies, you can use your telephone at the same time you are connectedto the Internet . To be eligible for DSL, you must be located near a phone company's central office

(service is sometimes unavailable in rural areas). Connection speeds vary depending on your location, butDSL generally provides very fast and reliable Internet connection (download speeds are significantlyhigher than upload speeds). As the connection is always-on, it is generally charged at fixed monthly rates.


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CableA cable connection provides fast and "always-on" Internet service via a cable television line. This service isgenerally available in large cities. You can use your telephone and watch cable TV at the same time youare connected to the Internet. As it is a shared connection, the connection speed can slow down whenlots of people in the same neighbourhood are online.

LANA LAN (Local Area Network) is a group of computers (for example, within an office building or home)that share a common communications line and resources. When you set up a network, you can sharefiles, peripheral devices (such as a printer) and an Internet connection. You can set up a LAN using wiredtechnologies (such as Ethernet) or wireless technologies (such as Wi-Fi or Bluetooth).

Wi-FiWi-Fi (short for "wireless fidelity") is an increasingly popular type of wireless local area network (WLAN)that uses the 802.11 standard. Setting up a Wi-Fi network is easy and allows you to share files, peripheraldevices and an Internet connection. If you have a notebook computer, you can even surf the Internetfrom anywhere in your home or even in your backyard! To set up your network or access Wi-Fi in a

public place, you need one of the following hardware devices (some of these may already be suppliedwith your computer): Memory card (Compact Flash, SD card, etc.): insert it into a memory card reader.

PCMCIA card: insert it into a PC Card slot (typically on notebooks).

USB adapter: plug it into a USB port.

PCI Network Card: insert it into a PCI slot on your computer's motherboard.

Router ("network access point"): plug it to a USB, or Ethernet port, or to your modem.

PLCPLC (Power Line Communication) allows you to create a high performancenetwork with your power line plugs. PC activities such as data exchange,accessing a network printer or Internet access is all done over the existing elec-trical wiring in the house. To set up a PLC network, all you need to do is plugadapters on your power plugs and quickly configure your computer. Adapters,such as the Packard Bell net2plug solution, enable you to set up or expand ahome network easily and economically.

To discover more on net2plug, visitwww.packardbell.com !

Many businesses, schools, airports, hotels, and fast-

food facilities offer public access to Wi-Fi networks.If you have a Wi-Fi notebook, you can connect tothe Internet in these "hot spots". Many charge adaily or hourly rate for access, but some are free.


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Surf the Net!To surf the Internet, you need a program called an Internet browser. The browser included on yourcomputer is MicrosoftInternet Explorer. To open your browser, press the Internet button on your keyboard(where available), or click on Start > Internet.

Internet Explorer Features

1. Click on Help or press [F1] on your keyboard.2. Reduce, maximize or close the window3. If the page is not completely visible on your screen, use the up and down arrows in the scroll bar. Alter-

natively, use the arrow keys on your keyboard, or the scroll button of your mouse or touchpad.4. Hyperlink: click to jump to another topic or page.5. Left-click and hold to resize the window6. Toolbar

7. Address Bar: Type in a web address and click on the Go button.8. Status Bar

Outlook Express Features

Your computer includes Microsoft Outlook Express, which allows you to send and receive e-mail. Yourmessages can include files, photos, sounds and videos and will be delivered in just a few seconds anywhere

in the world!To open the program, click on Start > E-mail.


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When you subscribe to an Internet provider, you usually get one or more e-mail addresses (for you andyour family members). Example:

[email protected]

Username at Domain dot Extension

You can write your messagesoff-line and connect to the Internet only when sendingor receiving.

To know when you are online, look for two small computersin the Notification Area, next to the clock. If your computeris equipped with a network port, you may see a similar iconmarked with a red cross over it when inactive.

Display the content of the selected folder

Folders to storeyour messages


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Packard Bell Website

To get you started why not visit our website, www.packardbell.com!Packard Bell is dedicated to provide you with on-going personalised support. Check out our Supportsection to get help tailored to your needs:

My PC Supportcan recognize your computer serial number and instantly give you all information spe-cific to your computer!

The Troubleshootercan help you find solutions in case you have a problem with your computer (maynot be available in all countries).

Enter keywords in the Searchbox and find all the support articles related to your search! Enter the Downloadsarea to search for and download driver updates for your computer, as well as

patches and upgrades for programs and firmware. Share your experiences with other Packard Bell users and find help in the User Forum. You can also search for product information by range or category, read about your warranty and find

contact information.

To learn more about the latest technologies offered by Packard Bell, check out our Product Showroom.With the Shoppingsection, you can also locate a store near you, or get the latest Packard Bell products in afew clicks!

www.packardbell.com is your gateway to a world of online activities and services: visit us regularly for thelatest information and downloads!

If you cannot see this icon:

1. Click on Start > Control Panel > Network and Internet Con-nections > Network Connections.2. Right-click on the connection icon and selectProperties.3. SelectShow icon in Notification Area when connected.


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USING WINDOWSAND SOFTWARESetup my PC

To make it easy, Packard Bell has gathered all important setup steps into one application!To launch Setup my PC, simply click on the icon on your desktop. If you skip some steps,

you can return to the application at any time by clicking on this icon, or from the Startmenu and Control Panel.

A wizard will guide you through the steps to install your Internet access, antivirus software,telephone and gaming programs, run InfoCentreand Master CD/DVD Creator, and print

your PC Identity Card. Simply select the items you wish to setup and follow the prompts!

The number of options may differ according to your computer model and region.

Your Computer's DocumentationPackard Bell InfoCentre

This guide is not the only reference for information about your computer! InfoCentre, your electronicusers guide contains comprehensive documentation on your computer, giving you the help you needdirectly on your screen.To open InfoCentre, double-click on the Users Guide (Packard BellInfoCentre) icon on your desktop orclick on Start > All Programs > Packard Bell Support > Users Guide (Packard Bell InfoCentre).

My Computer: Contains all the technical information about your computer's components and useful tipson how to upgrade your computer.Accessories: Discover a collection of accessories specially designed for your Packard Bell computer.Internet: Describes the Internet tools that are installed on your computer and useful tips about theInternet.Tutorials: Contains a series of helpful articles on performing day-to-day tasks for beginners or advancedcomputer users.Links: Display an electronic version of the Quick Start & Troubleshooting Guideor visit the Packard Bell

Website.


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The number of categories and titles available may differ according to the computer you pur-chased.

Select acategory

Remember to visitwww.packardbell.com often! Check outthe Support section: it contains up-to-date information,help, drivers and downloads.


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Software Documentation

Most of the applications preinstalled on your computer by Packard Bell feature an online documentation file.

Your Software LibraryWhere is my Software?

Packard Bell computers include a wide range of software applications. The types of programs and cate-

gories available on your computer depend on the model you purchased.Your software can be found: Preinstalled: your software is ready to use or to set up. However, some titles require a CD or DVD to

run (typically, games or encyclopdia). You will find these discs in your computer's packaging. On a CD or DVD: the software first needs to be installed. To do so, click on Start > All Programs >Packard Bell Software Library. An installation wizard will start automatically and all you have to do is

follow the instructions on the screen.

If you need help while using a program, press [F1] on your keyboard, or click onHelp or theHelpicon (typically a ? sign).


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Playing Multimedia Files

Volume ControlsApart from the volume control on your computer, keyboard, monitor or speakers (depending on yourequipment), you can also adjust the volume and balance of your speakers from Windows.

You can use Windows Media Player, or other audiosoftware to play your audio CDs. Certain computersalso include all-in-one programs such asPowerCinema or Windows Media Center. These

programs bring together all your entertainmentapplications and allow you to play movies, video,photos, music and more!

The Windows Autoplay function allows you to choosethe way Windows handles media files on devices withremovable storage (digital camera, CD, DVD, etc). If

you have inserted an audio CD or a DVD movie,Windows will automatically display a dialogue box andask you to choose how you want to play it. If Windowsasks you to select a DVD player, we recommend that

you always choose the DVD player included with yoursoftware collection.


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Adjusting the Volume

To adjust the volume, simply click on the Speaker icon located in the NotificationArea, next to the clock.

If you cannot see the speaker icon:

1. Click on Start > Control Panel > Sounds, Speech, andAudio Devices.2. SelectSounds and Audio Devices.3. SelectPlace volume icon in the taskbar.

Drag the slider up or down to adjust the volume. Click in the Mute box to mute the volume.Click again to resume playback.

To access advanced volume control settings, double-click on the Speaker icon located in theNotification Area to open the Volume Controlwindow.


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HELPDESKSAFE COMPUTINGTo make the most of your new computer and ensure it runs smoothly for a long time, you should use the

programs below and regularly perform the actions described in this guide.

MaintenancePackard Bell Master CD/DVD Creator

Master CD/DVD Creatorallows you to make a safe copy of the recovery data stored on your hard diskdrive to a "Master DVD" or a set of "Master CDs". When you create this copy, you have the option toeither retain the recovery data on your computer (strongly recommended) or to permanently delete it andonly save a copy on Master DVD/CDs.

Certain computers are provided with Master DVD/CDs instead of the recovery data on the com-puter's hard disk drive. In this case, the Master CD/DVD Creator program is not required.

If your computer was not originally equipped with a CD or a DVD writer and you add one later,you can install Master CD/DVD Creator. To do so, use Smart Restore to install both Master CD/DVD Creator and the burning software provided by Packard Bell.

Please read carefully before usingMaster CD/DVD Creator:

The recovery data contains all the programs that were originally supplied with your computer, includ-

ing your operating system. No separate copies of the Windows discs and Microsoft utilities are pro-vided. If you delete the recovery data from your computer, you will no longer be able to use all the options of

the Packard Bell Recovery Program(including restoring your personal data and settings) and the recov-ery process will take up to 1 hour.

The Master DVD/CDs that you create will only contain the software that was originally on the harddisk of your computer when it left the factory. Your personal files and other software that you haveinstalled will not be copied.

You can create only one set of Master DVD/CDs for your computer.

Master CD/DVD Creator Checklist A blank recordable DVD or several CD-Rs; Do not use rewritable CDs or DVDs. The burning software that was pre-installed on your computer by Packard Bell. A CD marker pen to label your discs. Do not use stickers on the disc faces. This operation takes time. During the whole process, do not shut down the computer or run any other

programs. Make sure that your screen saver, power saving mode and antivirus program are deacti-vated (do not forget to re-activate your antivirus after the procedure).

Should a power failure occur while you are creating your Master DVD/CDs, please restart MasterCD/DVD Creatorat the earliest opportunity. The program will automatically verify that your restora-tion files function correctly.
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Creating your Master DVD/CDs1. You can launch Master CD/DVD Creator from Smart Restore (Start > All Programs > Packard BellSupport > Smart Restore). Throughout the process, you will be guided by on-screen instructions.

Please read them carefully!

2. The program will create one disc at a time. A counter in the lower left part of the windows indicates

the number of discs to create as well as the number of discs created so far. When it is finished, the pro-

gram will check each disc for errors.

3. After creating your discs, you will have the option to either retain the recovery data on your computer

or to permanently delete it and only save a copy on Master DVD/CDs. We strongly recommend that

you keep the recovery data, as this will allow you to perform a partial recovery (to restore your operat-

ing system and your personal data) and to use Smart Restorequickly and easily.4. Label your Master DVD/CDs (Master CD 1, 2, etc.). Use a CD marker pen to write on the disc's label

side. Do not use stickers on the disc faces.

5. Store your Master DVD/CDs in a safe place. They contain the recovery data of your computer and can

be used with Packard Bell utilities such as Smart Restore, Snapsys, and the Recovery Program.

Accessing the Extra Free SpaceFor convenience, your hard disk may have been partitioned into two virtual drives. If so, you can store all

your personal data ("Documents and Settings", such as photo, video, music files, etc.) on one drive anduse the other for program files. Likewise, if your computer includes two physical hard disks, then yourpersonal data will be included on one drive, and your system files on the other.

If you have deleted the recovery data from your computer (not recommended), the extra free space willappear as a new virtual hard disk drive. Your hard disk will then be partitioned into 3 drives (if you have2 hard disks, the system files drive will be partitioned into 2). The computer usually names this new drive"LOCAL DISK". To access it, click on Start > My computer and selectLOCAL DISK.

Run Windows System Tools

Windows XP includes some convenient tools to keep your computer in good shape. Use these tools on aregular basis to maintain your reliable and speedy system! To make it easier, System Tools includes a

Scheduled Tasks utility, which you can customize to run specific tasks regularly.

Click on this icon to startMaster CD/DVD Creator

HDD (C:) storessystem files

DATA (D:) stores

data

LOCAL DISK appears ifyou removed the recoverydata from your computer


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The descriptions below mention one way of running the System Tools, but there are several other ways toaccess these tools, including:Start > Control Panel > Performance and Maintenance.Start > All Programs > Accessories > System Tools.

Start > All Programs > Packard Bell Support > Snapsys.Start > My Computer, right-click on the HDD icon and selectProperties.

Here is a description of the main tasks we recommend you perform:

Error CheckingUsing the Check Disktool regularly prevents your system from getting unreliable and information getting

lost. It checks and repairs two types of errors: file system errors, such as fragmented files that were not deleted and files with invalid sizes or dates; physical errors, which occur in your hard disks so-called cluster and/or sector areas that may wear out

over time.

1. Click on Start > My computer. Right-click on the HDD icon and selectProperties.2. Click on Tools and Check Now in the Error-checking field.3. TickAutomatically fix file system errors in the options area. If you tickScan for and attempt recoveryof bad sectors, your computer will carry out the physical error checking for a few minutes and will

need to restart. Click on Start to proceed.


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Disk CleanupThe Disk CleanupWizard helps free up space on your hard drive. It searches your drive and displaysunused files, such as temporary Internet files, files in the Recycle Bin and other temporary files that youcan safely delete.

1. Click on Start > My computer. Right-click on the HDD icon and selectProperties.

2. Select the General tab and click on Disk Cleanup.3. Tick each category in the Files to deletearea you wish to delete and click on OK.Disk Defragmenter

With the creation and deletion of files over time, scattering occurs all over the hard disk area and affectperformance. The Disk Defragmenterhelps you rearrange the items stored on your hard drive to make

your computer run faster and more efficiently.Running the Disk Defragmenteronce a month (depending on computer usage) will decrease wear andtear on your hard drive and thus decrease the chance of a fault developing at a later date.

1. Perform a Disk Cleanupand close all open programs.2. Click on Start > My computer. Right-click on the HDD icon and selectProperties.3. Click on Tools and Defragment Now.4. Click on the volume you want to defrag and click on Defragment to start. The whole process may take

several hours to complete. It is best not to use your computer while running the Disk Defragmenteras

any changes on your system may cause the process to restart. If you divided your hard disk in several

partitions you should perform the same action for each partition.


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Manage your HDD

Check the remaining free space on your hard disk drive1. Click on Start > My computer.2. Right-click on the HDD icon and selectProperties.3. The Hard Disk Properties window displays the amount of used

space and free space on your hard disk. If your hard disk is almost

full (less than 100 MB remaining), you should consider freeing

some space.

To see easily how much space is used and how much is left, simplyplace your pointer over the hard disk drive icon. The information

will automatically appear.

Free some Space on your Hard Disk1. Uninstall the programs you no longer use.

To remove software titles that were originally provided with your computer, click on Start > AllPrograms > Packard Bell Support > Smart Restore. To remove additional software titles, click on Start > Control Panel > Add or Remove Programs.

2. Archive files on recordable CDs or DVDs (if your computer is equipped with a CD or DVD writer) anderase them from the hard disk.

3. Empty the Recycle Bin (this tool is also included in the Disk Cleanup):When you delete a file from your computer, Windows places it in the Recy-

cle Bin. All the deleted files remain there until you decide to permanently

delete them from your computer or to restore them to their original loca-tion. Double-click on the Recycle Bin on the desktop and click on EmptyRecycle Bin or select only the items you want to delete. Items deleted fromexternal devices, such as memory cards, do not go to the Recycle Bin, they

are permanently deleted.

SecurityProtect your Computer against Viruses

What is a Virus?Malicious software, typically called "viruses", are programs designed to infect and damage computers.Most viruses are transmitted over the Internet, e-mails or malicious Websites. A typical virus will replicateand pass itself undetected to multiple computers. Other forms of nuisance, such as Trojan horses, wormsor spam can infect your computer in various ways, using up resources or clogging up a network.

Run an Antivirus ProgramTypically a leading antivirus application is already available on your computer. If you have not alreadydone so, you can activate it through the Setup my PCapplication. The antivirus checks your computer for

viruses, including files that you download from the Internet and will quarantine or delete any suspicious

file. As new viruses appear every day, make sure you keep this program updated at least once a week .Windows Security Centercan help you update and run the antivirus regularly. Even if your computer is


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not connected to the Internet an antivirus program can be useful as a virus could be transmitted viapirated software, removable disks or over a local network.

What to Do if I Find a Virus?If your antivirus has identified viruses, it will display instructions to remove them safely from your system.If a virus is found on a file before it is opened, simply delete the infected file. Make sure you also delete itpermanently from your Recycle Bin.

If the virus has overwritten some files, you need to delete these files. You can only restore these files if

you have previously made backups.

Notify everyone in your address book or anyone you may have shared files with.

If the virus is in the memory of your system, you may need to perform a recovery.

Packard Bell guarantees that your computer was 100% virus free at the time of purchase and doesnot cover damages due to viruses.

Tips to Avoid VirusesDownload from trusted Websites: If you download a file from a Website, make sure it is from a legitimateand reputable source. If you are uncertain, you can download the suspicious file on a removable disk andthen scan it for viruses.

Beware of e-mail attachments: Do not open any attachment if you do not know the sender or are unsure about it. Even if the e-mail

comes from a trusted source, always exercise extreme caution with file attachments.

Save the attached files on your computer (for instance in My Documents) instead of opening them

directly from your mailbox.

Never download or execute a file attached to the e-mail. Always scan the files for viruses before open-

ing them.

Never open attachments with double file extensions (i.e. "picture.bmp.exe" or "list.txt.vbs" and con-

taining file extensions such as ".vbs", ".shs", or ".pif"). These extensions are used by some programs, but

rarely in documents attached to e-mail (if so, chances are that they host viruses).

Do not trust the icons of the attached files. A familiar icon can in fact be a disguised malicious file(make sure you check the extension).

Delete junk e-mails: Do not forward any chain e-mail! If you are unsure about a virus warning containedin a chain e-mail, then check one of the many Websites posting updated information on hoaxes. Do notopen attachments in unsolicited commercial e-mails, and do not click on hyperlinks contained in theseadvertisements.

Close the preview pane of your Inbox: This will prevent suspicious e-mails from displaying automatically.Some specific types of viruses ("worms") can be concealed in the text of an e-mail. This means they caninfect your computer if they are automatically previewed.

1. If your preview pane is on, click on View on the Toolbar and selectLayout in the menu.2. Click on the box next to Show preview paneto remove the tick.

Please note that most antivirus programs require a subscription after an evaluation period. Westrongly recommend that you subscribe to such programs in order to get antivirus updates afterthis limited period.


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Secure your address book: Many viruses spread byforwarding themselves to everyone in your address book.To avoid this, you can create a fake entry in your addressbook called "000000". This contact will appear first in

your address book. If a virus attempts to send itself to allyour contacts, it will be blocked by this first fake contact.

You will then either receive an error message reportingan invalid e-mail address or the e-mail will remain in yourDraftsor Outbox. Simply delete it from there and makesure you permanently delete it from your Deleted Items.

Make regular backups: If you make regular copies of your personal files on CDs or DVDs and store themin a safe place, you won't lose any valuable data in the event that a destructive virus infects yourcomputer.

Secure your Internet Connection

What is a Personal Firewall?A personal firewall is a software program designed to prevent unauthorized access to or from a privatenetwork. It acts as a shield to protect your Internet connection from unwanted connections, some of

which may attempt to take control of your computer to install or re-distribute viruses or maliciousprograms. Each connection to your computer is monitored - programs that attempt to receive information

without your permission are detected and the firewall will display an alert. You can then decide if youwill allow the connection, if the connection is to a program you are currently using then normally youwould allow it (i.e. a game connecting to a multi-player server or an encyclopaedia making a contentupdate).

Use a Personal FirewallThere is a wide variety of firewalls available, you can buy them from computer stores or download themfrom the Internet. Windows XP has a built-in firewall that you can use straight away:

1. Click on Start > Control Panel > Network and InternetConnection > Network Connections.2. Select the Internet connection that you want to protect and

click on Change settings of this connection or right-click on theInternet connection icon and selectProperties.

3. On the properties screen click on the Advanced tab:4. In the section Internet Connection Firewallyou need to place a

tick in the box. Then clickOK to turn on the firewall.5. You will notice that your connection icon now has a small pad

lock icon to show that it is protected.

Adjust Internet Explorer Security SettingsInternet sites use small files called cookies to keep track of user preferences and information. You canadjust your Internet browser's security settings to determine how much -or how little- information you

are willing to accept from a Website. Using the Medium security level allows safe surfing and is appro-priate for most Internet sites.


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To access Internet Explorer security settings:1. In Internet Explorer, click on Tools > Internet Options.2. Select the Security tab and move the slider to set a security level.

Prevent Spyware Infections

What is Spyware?Spyware refers to generally unwanted programs that are downloaded onto your computer whileconnected to the Internet, often without you knowing it. Once it has infected your computer, it cansnoop on your browsing activity, collect personal information, cause pop-up ads to appear, or even changethe configuration of your computer. Spyware consumes resources on your computer; it can slow down

your Internet connection or entire computer system, and even cause crashes.Spyware is sometimes used by unscrupulous companies to monitor and track the sites you visit on theInternet so as to determine your web-surfing habits and display targeted pop-up ads on your screen.However, some kinds of spyware go beyond simple tracking and actually monitor keystrokes and capturepasswords and other functions which pose a definite security risk.

Download and Run anti- spy ToolsTraditional antivirus programs and firewalls do not offer protection from such deceptive or unwantedsoftware; you will need to download special software to remove it from your computer.

You can download efficient anti-spy tools for free from many sources, including the Microsoft website.These programs will help you detect and remove spyware applications, thus protecting your privacy andensuring your computer runs smoothly. Be careful! Some malicious programs claim to stop spyware, butthey are actually installing on your computer and will prevent real anti-spyware programs from operatingcorrectly in the future.Like antivirus software, make sure you regularly run and update the program to keep your computer freeof spyware.

Use Windows Security Center

Windows provides a central area from where you can control the security settings of your computer,helping you to protect it from Internet attacks and ensuring that the latest security updates have beendownloaded and installed on your computer.To open the Security Center, click on Start > Control Panel > Security Center.

Alternatively, if a security alert has been reported (in the Notification Area, next to the clock) then you canclick on the notification balloon or double-click on the small Security Center icon. If the icon is hidden,click on the arrow to show all the Notification Area icons.

The Security Centerindicates the status and settings used for three of the most important applications thatprotect your computer: Windows Firewall, Windows Automatic Updates and the virus protection appli-cations. Windows Firewall and Windows Automatic Updates are provided by Microsoft as part of

Windows. The antivirus application varies according to the program installed on your computer.


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Windows FirewallA firewall is a security system designed to prevent unauthorized access to or from a private network. Itacts as a shield to block dangerous Internet threats and keep the information on your computer safe andprivate.

Windows UpdatesIf you have an active Internet connection, Windows can check for important updates for your computerand install them automatically. These updates include security patches and program updates that canimprove your computing experience and help protect your computer against new viruses and attacks.

Virus ProtectionYour computer should be protected by an antivirus program at all times; while attacks are rare, they canbe destructive, possibly destroying all the information on your computer with little hope of recovery. TheSecurity Centermonitors the status of the antivirus program and reminds you if it has not been recentlyupdated. Keeping the antivirus program updated allows it to guard against new viruses and attack tech-niques.

How Do I Know when my Computer Is at Risk?

If the Security Centerreports an alert, or if your computer behaves erratically, crashes unexpectedly or ifsome of your programs do not work correctly, your computer may be infected by malicious software.However, do not blame any computer problem on a virus! If you suspect your computer is infected, thefirst thing to do is update -if you have not already done so, and run your antivirus and anti-spyware

software.

UpdatesAs new viruses, worms, and other threats are discovered everyday, keeping your security applications andoperating system up-to-date is crucial. Windows, combined with other security applications can protect yourcomputer from Internet attacks and ensure that the latest security updates have been downloaded andinstalled on your system. To keep your computer safe with all the latest programs, please perform thefollowing actions (these topics are described previously in this guide, see page 33):

Perform updates when prompted byWindows Security Center: Update your antivirus Use MicrosoftWindows Automatic Updates


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Update your anti-spy tool. See page 33 for more on spyware.

Update your antivirus (if not already done so with Windows Security Center) See page 30 for more on viruses.

Run Windows Update

Windows Update can help you keep your computer up-to-date via Internet downloads. It allows you to chooseupdates for your computer's operating system, softwareprograms, and hardware. New content is added to the

Windows Update Website regularly, so you can alwaysget the most recent updates and solutions to protect yourcomputer and keep it running smoothly.

Start > Help and Support Center > Keep your compu-ter up-to-date with Windows Update, or Start > Control Panel > Performance and Maintenance> System > Automatic Updates.


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DIAGNOSE & REPAIRWe all experience problems with our computer from time to time so do not panic! Before calling us, pleaseread the following. This troubleshooting guide will help you diagnose and solve some common problems.Please note that the solutions proposed in either one of the cases below may not be limited to that specificcase and may be used to solve other computer issues.

Top 5 Troubleshooting CasesHave a look at the "symptoms" described below, see if they match the problem you encounter with yourcomputer and follow the steps to fix the issue. Also remember to read our recommendations in the previouschapter ("Safe Computing", page 26) to get the most of your computer and prevent problems in the future.

Nothing Displays on the Screen (page 37)

The Screen Freezes when the Packard Bell Logo Displays (page 39)

The Screen Freezes when the Windows Logo Displays (page 40)

The Windows Desktop Displays, but the Operating System is not stable (page42)

The Screen Displays Applications, but They Crash or Run Erratically (page 43)

Check the latest fixes on www.packardbell.com.Our online Troubleshooter can help you findsolutions in a few clicks!


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1. Nothing Displays on the Screen

Make sure that you have switched on both your computer and your monitor. Your computer is in suspend or power saving mode.

1. If the computer is in power saving mode, move the mouse or press a key on the keyboard to "wakeup" the computer. The light should turn green.2. If the computer is in suspend mode, press the power button. After a short pause the light should light

up and you will be able to use your computer.

A screen saver may be active.1. Strike any key to reactivate the display.2. If you wish to change the screen saver properties:

a. Close all open programs, with the exception ofWindows.

b. Right-click on an empty spot on the Windows desktop.

c. SelectProperties from the menu.d. Adjust the screen saver properties and the monitor

energy saving features to your needs.

Check your Installation poster.1. Check the power cord connections between your computer

and the power outlets.2. Certain computers are equipped with two video ports, one on the motherboard (integrated video)

and another on a high-performance graphics card using an expansion slot.


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.

Test the power cords:1. Unplug the power cord from your monitor.2. Unplug the power cord of the computer and plug it into the monitor (and the other end to a working

wall socket).

3. Power on only the monitor and watch if the power LED of the monitor is lit.

Test the power socket:1. Plug any other electrical device on the wall socket and check if it works.2. If it does not, your wall socket is probably faulty.

Try to reset your computer:

1. Unplug the computer's power cord from the wall socket (and remove the battery if you are using anotebook) and keep the power button pressed for at least ten seconds.

2. Then release it, connect the power cord again and press the power button to turn on your computer.

Check your battery (notebook):1. Check that the battery is correctly inserted.2. Check that the battery is sufficiently charged.

3. Connect the AC adapter and attempt to start the notebook.

4. If your notebook uses a "smart battery": turn off your notebook, remove the battery and press the

contact next to the gauge.

Disconnect or remove additional devices:A faulty device or notebook battery can in some situations prevent the system from booting.

Removing additional external devices (such as a printer, a scanner, a modem, etc.)1. Disconnect all external devices from your computer, except the monitor cable and the keyboard.2. Try to restart your computer and check if it works fine.

3. If it does not, restart your computer without the keyboard and mouse. If it solves your problem, pleasecontact the Customer Contact Center.

Removing the battery on a notebook1. Remove the battery. Usually, you just have to unlock it at the bottom of the base and pull it out.2. Leave the AC power adaptor plugged to both your computer and the wall socket.

3. Try to switch your computer on and wait for at least 15 minutes.

4. Check if the power adapter gets warm.

Always connect your monitor to the graphics card, if present. If one video port does not work,then please try the other. The number of items available will depend on your computers config-uration.

Before you connect or disconnect the power cord to the back of the computer, please ensurethat the power plug is disconnected from the wall outlet.


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Removing additional internal hardware (such as additional memory, a network card, etc.)1. Remove any additional internal device you have installed. Note that if a third party installed a device,

we advise you to refer to them to remove the device.2. Try to restart your computer and check if it works fine.

Depending on your warranty conditions, you might not be allowed to open the chassis by yourself. Please

refer to your Warranty & ServiceSheet before proceeding.If you are sure you want to proceed, please first touch the ground to prevent electrostatic damages andunplug the power cord before opening the chassis (and remove the battery if you are using a notebook).

Check USB ports.When the USB connector on the front of the chassis is damaged (for instance when inserting a USB plugupside-down), it can short circuit the system, thus preventing the computer from booting.1. To determine whether the USB connector is the root cause of the problem, disconnect the USB cable

from the motherboard. Only do so if your warranty entitles you to and if you are an advanced user.2. Try to restart your computer and check if it works fine.

3. If it does, replacing the USB assembly of that particular motherboard will solve the problem entirely.

2. The Screen Freezes when the Packard Bell Logo Displays

When the computer starts, it first performs a test of all system requirements. When the computer is func-tioning correctly, it emits a short beep and starts up. However, if the test fails, the computer may freeze

when the Packard Bell logo displays.

Try to boot but press the [TAB] or [ESC] key to display some details.

Set the BIOS to default settings.Press [F1] or [F2] when starting your computer to enter the BIOS. This controls the hardware of yourcomputer. You should only enter the BIOS if you are an advanced user, or when asked to do so by aqualified technician.

CheckInfoCentre to learn more about your notebook.


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1. SelectExit in the top menu using the arrow keys or mouse (if available).2. Select the Default Values in the menu and press [Enter]. Press [OK] to confirm.3. SelectSave Changes and Exit and press [Enter]. Press [OK] to confirm.4. The computer will automatically reboot.

Try to boot with a different boot device.

Press [F8] when starting your computer to enter the boot menu (this feature may not be available on allcomputers). If your first boot device is HDD, change it into CD or DVD using the arrow keys and press[Enter] to exit. Disconnect or remove additional devices.Please read "Removing additional external devices", "Removing the battery on a notebook" and "Removingadditional internal hardware" on page 38.

3. The Screen Freezes when the Windows Logo Displays

During the boot process, Windows runs a number of checks. If it detects incorrect settings, damaged ormissing software or hardware components, the system will likely hang. To fix this, try to restart yourcomputer using one of the options below.

Boot in Safe Modeto use basic files and drivers.1. Switch your computer and monitor on.2. When the Packard Bell logo appears, press [F5] on your keyboard for a few seconds. If necessary, press

[F8] to access the advanced startup options.3. Use the arrow keys to highlightSafe Mode and press [Enter]. Start with the Last Known Good Configuration.This option will restore the system settings that were in effect the last time the computer startedsuccessfully. This may cause to lose data that you have entered after the last successful boot.1. Switch your computer and monitor on.2. When the Packard Bell logo appears, press [F5] on your keyboard for a few seconds. If necessary, press

[F8] to access the advanced startup options.3. Use the arrow keys to highlightLast Known Good Configuration and press [Enter]. Uninstall software.If your computer does not function correctly after you have installed new programs, try uninstalling them.1. For software that was originally provided with your computer, click on Start > All Programs > PackardBell Support > SmartRestore.2. For any additional software, click on Start > Control Panel > Add or Remove Programs.
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Go back to previous restore point with System Restore.System Restore monitors the changes to your computer and automatically creates restore points to revertto a previous time if necessary. It can undo harmful changes to your computer and restore its settings andperformance, while saving your personal data files (such as documents, browsing history, drawings,favourites, or e-mails).

When you restore your computer you will need to reinstall any programs you installed after therestore point was created. These programs will not work until you do this. System Restore does notuninstall programs. To do this, you should use Add or Remove Programs in the Control Panel.

Access System Restore from the Windows desktopIf you succeeded in starting your computer usingSafe Modeor Last Known Good Configuration:Click on Start > All Programs > Accessories > System Tools > System Restore.Access System Restore during boot-upIf you cannot access the Windows desktop:1. Press the [F11] key upon start-up when the Packard Bell logo appears. This will open the Recovery Pro-

gram.2. SelectWindows XP System Restore and click on Next. Your computer will automatically restart and

open System Restore.

You can use System Restore to:

Restore your computer to an earlier timeThis option will return to your computer to how it was on an earlier date, without affecting your personaldocuments or e-mails (it will not restore lost documents either). By default Windows XP saves snapshots ofitself when major changes are made to the Operating System (e.g. driver installations or specific software).This is useful when a driver installation failed, or when you changed a system setting, and it did not work.1. Click on Restore my computer to an earlier time, and then click on Next.2. Select from the calendar the date when the restore point was created and click on Next. All the restore

points that were created on the selected date are listed by name in the list box to the right of the calendar.

3. In the confirmation screen, click on Next to restore the computer to the selected date and time.Create a Restore Point

Windows creates restore points automatically at regularly scheduled times or before certain programs ordrivers are installed. This option allows you to create your own restore points when you need to.


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1. Click on Create a restore point, and then click on Next.2. Enter a description to identify this restore point. System Restoreautomatically adds the date and time to

this name.

3. To finish, click on Create.Undo the last restorationIf the system fails after restoring the computer to a certain date, you can use this option to undo the resto-ration.

Alternately, you can use Last Known Good Configuration to restore the system to your most recentsettings that worked.1. Restart the computer, press [F5] on your keyboard for a few seconds. If necessary, press [F8] to access

the advanced startup options.2. Use the arrow keys to highlightLast Known Good Configuration and press [Enter]. Disconnect or remove additional devices.Please read "Removing additional external devices", "Removing the battery on a notebook" and "Removingadditional internal hardware" on page 38.

4. The Windows Desktop Displays, but the Operating System is not stable

Even when your computer starts successfully, you cannot go further and use your programs correctly. Askyourself the following questions and try to find the solution to your problem with the answers proposed.

Did you install new programs?Installing new software may cause conflict with your existing software. If your computer does not functioncorrectly after you have installed new programs, try to uninstall them.1. For software that was originally provided with your Packard Bell computer, click on Start > All Pro-grams > Packard Bell Support > SmartRestore.2. For any additional software, click on Start > Control Panel > Add or Remove Programs. Did you notice strange behaviour in Internet browser or E-mail program?Most problems affecting Internet applications, and potentially your whole operating system are caused bymalicious software propagated when you are connected. To check if your computer has been infected, runa check with your antivirus and anti-spyware programs. To be fully efficient, these protection programsmust be up-to-date. Please refer to the "Security" chapter (page 30) to learn more about keeping yourcomputer safe.

Update your system files using Windows Update

Windows Update is a catalogue of items such as drivers, security fixes, critical updates, the latest Help files,and Internet products that you can download to keep your computer running smoothly and up-to-date.1. Click on Start > Help and Support Center > Keep your computer up-to-date with Windows Update.2. SelectScan for updates and Yes when prompted to install any required software or device drivers.
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Did you install new hardware?When you install a new hardware device, Windows usually detects it automatically and copies the appro-priate files (drivers) to your computer to make it work. This process modifies the system files and cansometimes generate conflicts within Windows.

Device Manager1. Open the Device Manager (Start > Control Panel > Performance and Maintenance > System >Hard-ware > Device Manager). This allows you to view the status of your hardware devices.2. If you see any ! or ? signs in front of a device name, going back to a previous version of that driver may

help. Right-click on your device and selectProperties. Click on the Driver tab and selectRoll Back Driver. Go back to previous restore point with System Restore.System Restore monitors the changes to your computer and automatically creates restore points to revertto a previous time if necessary. It can undo harmful changes to your computer and restore its settings andperformance, while saving your personal data files (such as documents, browsing history, drawings,favourites, or e-mails). Please see page 41 for more details.

5. The Screen Displays Applications, but They Crash or Run Erratically

When your programs run erratically, there are good chances that your operating system may not be func-tioning correctly. Please also check the recommendations on the previous case (page 42) if the steps belowdo not help solve your problem.

Close programs using Windows Task ManagerIf you cannot close your programs by clicking on the cross in the top right corner of the screen, try using

the Task Manager.1. Press the [Ctrl]+[Alt]+[Del] keys simultaneously or right-click on an empty space on the taskbar andselect Task Manager i