user survey evaluation of the pneumatic ...y 2015 results report global user survey evaluation of...

JULY 2015

RESULTS REPORT

GLOBAL

USER SURVEY

EVALUATION OF THE PNEUMATIC WASTE COLLECTION SYSTEM

INDEX

Comparative analysis

1 Satisfaction with the waste collection system 3

2 USER SURVEY – EVALUATION OF THE PNEUMATIC COLLECTION SYSTEM GLOBAL

3 Cost perception 27

4 Preference 35

5 Technical details 43

6 Tables 45

13 2

1 Satisfaction with the waste collection system


GLOBAL

1. SATISFACTION WITH THE COLLECTION SYSTEM 94.5% of people that use the pneumatic system approve the waste collection system, compared to fewer than 5% of people that disapprove.

The pneumatic waste collection system, as well as being approved by the majority, received an average rating of 8.01. These global values show significant homogeneity in the different urban environments that were evaluated, and the approval percentages all exceed ninety per cent. The highest approval percentage was in the municipality of Alcobendas with 98.5% and the lowest was in Zaragoza with 91.5%.

Also showing the same homogeneity, the average ratings range between 8.54 in Alcobendas and 7.43 in Zaragoza.

The approval percentage of the pneumatic waste collection system does not show significant differences according to sex, civil status, or family or individual income. It does differ according to age, with the ratings of the waste collection system improving according to an increase in age, achieving an average rating of 7.48 among younger people and increasing to 8.46 in people over 65 years of age.

For the 94.5% of citizens who approve the system, ease of use (39.7%) and cleanliness (33.4%) are the two main reasons for the positive evaluation of the system. It is also worth considering that almost one in five people believe that the system functions very well.

The main reasons for the disapproval of the system are: the possibility that the refuse chute is blocked when using it (39.7%) and, along the same lines, the refuse chute is too small to place the bags into (24.5%); another reason is not to do with the system itself, but with the behaviour of users who leave rubbish in the adjacent area, and the inconvenience this causes (24.5%).

4 USER SURVEY – EVALUATION OF THE PNEUMATIC COLLECTION SYSTEM

VERY SATISFIED NOT SATISFIED

ASSESSMENT OF THE WASTE COLLECTION SYSTEM

On a scale from 0 to 10, how do you rate your level of satisfaction with this waste collection system?

94.5%

4.5% 1.1% Doesn't know /

No answer Disapproves (0 to 4)

Approves (5 to 10)

8.01


0 10

ASSESSMENT OF WASTE COLLECTION SYSTEM

APPROVAL PERCENTAGE 98.5%

95.6%


94.5% 93.9%

94.7%

92.2%

94.8%

91.5%

ALCOBENDAS BARCELONA MAJADAHONDA SANTANDER SEVILLE VITORIA ZARAGOZA

TOTAL MUNICIPALITY


ASSESSMENT OF WASTE COLLECTION SYSTEM

AVERAGE RATING

8.54

8.23


8.01 7.88

7.64

7.43

8.11

7.89


TOTAL MUNICIPALITY




TOTAL SEX AGE CIVIL STATUS FAMILY INCOME Male Female 18 to 29

years

30 to 44 years

45 to 64 years

65 + Single Married / civil partnership

Divorced / separated

Widow/widow

er

High Average Low

Approves 94.5% 95.0% 94.1% 92.7% 93.8% 94.5% 95.5% 95.5% 94.0% 94.4% 95.6% 95.0% 93.6% 97.3% Disapproves 4.5% 4.2% 4.7% 7.3% 5.7% 4.6% 2.4% 4.1% 4.8% 5.6% 2.3% 4.2% 5.8% 1.8% Doesn't know / No answer 1.1% 0.9% 1.2% 0.5% 0.9% 2.2% 0.4% 1.2% 2.1% 0.8% 0.6% 0.9% Average 8.01 7.99 8.02 7.48 7.71 8.01 8.46 7.92 7.98 7.95 8.47 8.01 7.79 8.37

TOTAL MUNICIPALITY ALCOBENDAS BARCELONA MAJADAHONDA SANTANDER SEVILLE VITORIA ZARAGOZA

Approves (5 to 10) 94.5% 98.5% 93.9% 94.7% 92.2% 95.6% 94.8% 91.5% Disapproves (0 to 4) 4.5% 1.1% 3.6% 4.7% 5.9% 4.4% 4.5% 8.5% Doesn't know / No answer 1.1% 0.4% 2.5% 0.7% 1.9% 0.6% Average 8.01 8.54 8.23 7.88 7.64 8.11 7.89 7.43

Why do you evaluate the pneumatic waste collection system positively?

6.4%

0.4%

Other

Doesn't know / No answer


Ease of use 39.7%

Clean 33.4%

Works very well 18.5%

No smell 11.1%

Rubbish bins are closer 9.6%

No timetable for depositing rubbish 3.8%

Easier to recycle 3.7%

No noise 1.6%

Why do you evaluate the pneumatic waste collection system positively?



years 30 to

44 years 45 to

64 years 65 + Single Married/civil

Partnership Divorced/ separated

Widow/ widowe

r

High Average Low

Ease of use 39.7% 42.2% 38.1% 35.5% 43.6% 41.1% 34.8% 40.9% 40.6% 33.5% 36.1% 44.4% 34.1% 32.9% Clean 33.4% 29.5% 36.1% 23.1% 32.0% 33.3% 36.9% 28.6% 32.6% 33.6% 47.7% 32.5% 35.8% 37.1% Works very well 18.5% 20.6% 17.0% 30.7% 16.4% 16.6% 20.6% 22.6% 18.0% 22.1% 10.6% 17.1% 21.0% 19.3% No smell 11.1% 10.2% 11.7% 7.2% 14.7% 10.4% 9.6% 11.1% 11.2% 11.6% 10.2% 10.5% 14.5% 7.4% Rubbish bins are closer 9.6% 10.7% 8.8% 11.8% 11.1% 11.0% 5.8% 8.1% 10.4% 12.5% 5.3% 11.4% 7.4% 9.3% No timetable for depositing rubbish 3.8% 4.2% 3.5% 2.3% 5.0% 4.0% 2.7% 5.1% 3.8% 3.3% 1.6% 4.3% 3.5% 2.6% Easier to recycle 3.7% 3.0% 4.2% 4.5% 4.4% 3.1% 3.9% 3.8% 3.8% 4.1% 3.0% 3.7% 3.0% 5.5% No noise 1.6% 2.9% 0.7% 0.6% 2.1% 2.1% 0.6% 0.9% 1.9% 2.6% 1.9% 0.8% 0.9% Other 6.4% 6.4% 6.4% 6.8% 8.0% 6.7% 4.5% 5.8% 7.1% 3.4% 5.5% 6.2% 8.4% 4.3% Doesn't know / No answer 0.4% 0.1% 0.6% 0.4% 0.3% 0.2% 0.6% 0.5% 0.3% 1.3% 0.2% 0.6% 0.5%


Ease of use 39.7% 48.6% 43.5% 27.5% 24.0% 19.8% 49.8% 58.2% Clean 33.4% 26.6% 24.9% 24.4% 46.7% 37.9% 46.2% 43.3% Works very well 18.5% 12.1% 8.9% 49.7% 9.6% 29.4% 10.8% 11.2% No smell 11.1% 18.7% 9.5% 2.1% 11.4% 15.3% 10.0% 26.1% Rubbish bins are closer 9.6% 17.3% 16.3% 2.6% 3.6% 3.4% 6.8% 9.7% No timetable for depositing rubbish 3.8% 5.6% 1.8% 0.5% 10.8% 1.1% 7.6% 8.2% Easier to recycle 3.7% 5.1% 4.1% 0.5% 8.4% 4.5% 2.4% 7.5% No noise 1.6% 5.1% 2.1% 1.0% 1.8% 5.2% Other 6.4% 7.0% 7.4% 7.3% 3.6% 8.5% 3.2% 6.7% Doesn't know / No answer 0.4% 0.3% 0.5% 0.6% 0.6% 0.4%

Why do you evaluate the pneumatic waste collection system negatively?

39.7%

27.7%

24.5%

7.2%

5.4%

It is easily blocked

People leave bin bags outside which produces smell

The refuse chute is too small to place bags in

Not enough rubbish bins / or none for glass and paper

Other


Why do you evaluate the pneumatic waste collection system negatively?



years 30 to

44 years 45 to

64 years 65 + Single Married / civil

partnership Divorced / separated

Widow / Widower

High Average Low

It is easily blocked 39.7% 40.2% 39.4% 43.3% 35.9% 45.4% 31.7% 39.4% 40.9% 38.9% 30.6% 40.7% 37.2% 39.8% People leave bin bags outside which produces smell

27.7% 23.2% 30.3% 14.6% 14.6% 30.1% 49.8% 24.7% 26.2% 31.9% 44.1% 24.4% 25.2% 43.3%


24.5% 27.9% 22.6% 22.0% 41.4% 18.5% 8.1% 28.8% 24.7% 25.3% 10.2% 26.1% 26.9% 16.1%


7.2% 6.8% 7.4% 9.6% 7.5% 7.1% 6.0% 7.4% 7.4% 2.5% 10.0% 8.5% 6.0% 5.0%

Other 5.4% 5.0% 5.6% 12.1% 5.5% 4.4% 5.7% 4.5% 5.8% 3.9% 5.1% 5.7% 6.0% 1.4%


It is easily blocked 39.7% 20.0% 22.4% 57.4% 46.4% 54.0% 31.7% 40.4% People leave bin bags outside which produces smell

27.7% 45.9% 17.6% 47.3% 20.0% 39.4%


24.5% 58.5% 15.3% 16.7% 7.3% 23.0% 26.9% 48.5%


7.2% 23.1% 10.2% 0.9% 3.6% 7.0% 3.8% 13.1%

Other 5.4% 6.2% 8.2% 9.3% 4.5% 3.0% 1.9% 4.0%

2 Comparative analysis


This chapter presents a comparative analysis between the traditional system and the pneumatic waste collection system in regards to the environment, the quality of the urban environment and the ease of use of the two systems. When comparing the pneumatic waste collection service with the traditional system, a strong majority was in agreement that the pneumatic collection system is less damaging to the environment and emitted less CO2 (79.8%), and is better at generating fewer traffic problems (85.4%). Likewise, it received higher ratings for creating a cleaner and more pleasant urban environment (89.9%) and users also consider it to be easier to use. All of these findings are present in the different locations that were assessed with no significant differences between them. The sociodemographic variables also do not present significant variations in the previous percentages, though it can be observed that the ease of use of the pneumatic system is rated more highly as the age of the population increases.

2. COMPARATIVE ANALYSIS


In your opinion, which of these two systems do you believe is less pollutant, less damaging to the environment and emits less CO2?

79.8%

15.1% 5.1%

The pneumatic collection system

The traditional refuse truck system




79.8% 86.3%

75.7% 78.7% 85.9% 86.7%

73.9%

89.7%


TOTAL MUNICIPALITY

PNEUMATIC COLLECTION SYSTEM

PERCENTAGES





years 30 to

44 years 45 to 64

years 65 + Single Married / civil

partnership Divorced / separated

Widow / widower

High Average Low

The pneumatic collection system 79.8% 80.1% 79.6% 75.1% 80.1% 79.9% 80.2% 79.7% 79.6% 80.4% 81.3% 79.8% 82.0% 83.4% The traditional refuse truck system 5.1% 5.5% 4.8% 4.8% 5.4% 4.8% 5.2% 3.1% 5.7% 5.2% 4.7% 6.1% 2.6% 5.9% Doesn't know / No answer 15.1% 14.5% 15.5% 20.1% 14.5% 15.4% 14.5% 17.2% 14.7% 14.4% 14.0% 14.2% 15.4% 10.7%


The pneumatic collection system 79.8% 86.3% 75.7% 78.7% 85.9% 86.7% 73.9% 89.7% The traditional refuse truck system 5.1% 2.2% 4.3% 10.7% 6.7% 4.4% 3.0% 4.8% Doesn't know / No answer 15.1% 11.5% 20.0% 10.7% 7.4% 8.9% 23.0% 5.5%

Which of these two systems do you think causes traffic problems in the city?

7.0%

85.4%

7.6%






7.0% 5.6% 5.5% 7.3% 7.4% 3.3%

14.8%

1.1%


TOTAL MUNICIPALITY


PERCENTAGES





years 30 to 44 years

45 to 64 years



Widow /widower

High Average Low




Which of these two systems do you think contributes to freeing up public spaces and creating a cleaner and more pleasant urban environment?

89.9%

4.0% 6.1%






89.9% 90.0% 93.7% 93.4% 90.7% 86.7% 88.5% 88.5%


TOTAL MUNICIPALITY


PERCENTAGES






45 to 64 years



Widow /widower

High Average Low




Which of these two systems do you think is easier to use?

86.4%

7.3% 6.3%






86.4% 90.7% 88.4% 88.0% 88.1% 87.4% 85.2%

74.2%


TOTAL MUNICIPALITY


PERCENTAGES






45 to 64 years



Widow /widower

High Average Low




3 Cost perception


In regards to the cost of the pneumatic waste collection service in comparison to the conventional collection method, it appears that the population is not well informed about the costs of each system or even the differences between them, given that almost one in every two residents (46.8%) do not know which of the two systems costs more. Among those who did choose, the percentages are practically equal between those who consider pneumatic collection to be more expensive (26.5%) and those who think the traditional system is more expensive (26.7%).

Continuing with this lack of information regarding the economic information, a little more than two out of every five people do not know if they pay higher waste collection fees by having the pneumatic system, while 20.1% think that they pay higher fees for having the pneumatic system and 37.9% think the pneumatic collection system does not involve an increase in the waste collection fee. In this respect, it is worth mentioning that in Zaragoza 54% of users believe that they pay a higher waste collection fee as a result of the pneumatic waste collection system.

3. COST PERCEPTION


In your opinion which of these two systems has higher running and maintenance costs and is therefore more expensive?

26.5% 26.7%

46.8%






26.5% 30.0% 22.5% 25.3%

32.2% 30.0% 26.1% 31.4%


TOTAL MUNICIPALITY


PERCENTAGES






45 to 64 years



Widow /widower

High Average Low




Do you think you pay higher waste collection fees by having the intelligent and pneumatic system?

20.1%

37.9%

42.1%

Yes No Doesn't know / No answer



20.1% 11.9% 15.2% 17.0%

25.2% 20.4% 16.7%

52.0%


TOTAL MUNICIPALITY

AFFIRMATIVE PERCENTAGE






45 to 64 years



Widow /widower

High Average Low

Yes 20.1% 19.9% 20.2% 24.7% 28.1% 16.2% 16.2% 20.7% 19.5% 23.3% 20.1% 18.5% 24.8% 22.2% No 37.9% 38.2% 37.6% 31.4% 41.5% 40.2% 31.3% 37.6% 39.9% 33.0% 27.7% 40.4% 37.3% 31.7% Doesn't know / No answer 42.1% 41.8% 42.2% 43.9% 30.3% 43.6% 52.5% 41.6% 40.5% 43.7% 52.2% 41.1% 37.9% 46.1%


Yes 20.1% 11.9% 15.2% 17.0% 25.2% 20.4% 16.7% 52.0% No 37.9% 54.1% 33.0% 39.3% 37.0% 36.7% 43.0% 31.4% Doesn't know / No answer 42.1% 34.1% 51.8% 43.7% 37.8% 43.0% 40.3% 16.6%

Preference 4


In agreement with the rest of the obtained data, when the possibility was offered of choosing which system to have in the case of moving to another location, 86.1% of current users favour the pneumatic waste collection system and only 6.4% favour the traditional system. Once again, there are small variations in the different municipalities, with Zaragoza being the location with the least preference (75.6%), but even in this case the majority favouring the pneumatic system greatly outweighs those in favour of the traditional system, who account for 16.2%. Coinciding with the preference for the pneumatic system, 89.3% of those people in favour of this system would like for the municipal government to consider its installation if they moved to an area where this system was not in use.

4. PREFERENCE


Now you have knowledge of both collection systems, if you moved to another area in this municipality or to another municipality,

which of these two collection systems would you prefer to have?

86.1%

6.4% 7.5%







86.1% 91.9%

85.7% 91.3%

86.7% 86.3% 85.2% 75.6%


TOTAL MUNICIPALITY


PERCENTAGES







45 to 64 years



Widow /widower

High Average Low




If in your municipality of residence this pneumatic waste collection was not in use, would you like the Municipal Government Team to consider its installation?

89.3%

7.1% 3.6%

Yes No Doesn't know / No answer



89.3% 90.3% 85.1%

92.0% 90.6% 94.8% 89.7% 85.9%


TOTAL MUNICIPALITY

AFFIRMATIVE PERCENTAGE






45 to 64 years



Widow /widower

High Average Low

Yes 89.3% 89.9% 88.9% 87.1% 89.6% 90.2% 87.9% 87.8% 90.1% 89.8% 86.1% 89.1% 92.1% 91.7% No 3.6% 3.9% 3.5% 6.9% 4.5% 3.4% 2.4% 5.2% 3.5% 3.0% 1.5% 4.4% 3.9% 0.4% Doesn't know / No answer 7.1% 6.3% 7.6% 6.0% 5.8% 6.4% 9.7% 7.0% 6.3% 7.2% 12.4% 6.5% 4.0% 7.9%



Technical details

5


Population of 18 years and more. Target Population

Sample

Municipalities of: Alcobendas, Barcelona, Majadahonda, Santander, Seville, Vitoria and Zaragoza

2150 interviews: maximum error for global data of +2.15% for a confidence of 95.5% (dos sigma) and a p/q=50/50.

Location

Alcobendas: 270 interviews Barcelona: 440 interviews Majadahonda: 300 interviews Santander: 270 interviews Seville: 270 interviews Vitoria: 330 interviews Zaragoza: 270 interviews

Telephone CATI system. Entrevista

Random Selection

Structured Questionnaire

Sigma Dos Delivered by

From July 16th to 27th, 2015. Field research


METHODOLOGY

Tables 6


46

Why do you evaluate the pneumatic waste collection system negatively? TOTAL SEX AGE CIVIL STATUS FAMILY INCOME

Male Female 18 to 29 years

30 to 44 years

45 to 64 years



Widow /widower

High Average Low

It is easily blocked 39.7% 40.2% 39.4% 43.3% 35.9% 45.4% 31.7% 39.4% 40.9% 38.9% 30.6% 40.7% 37.2% 39.8%

People leave bin bags outside which produces smell

27.7% 23.2% 30.3% 14.6% 14.6% 30.1% 49.8% 24.7% 26.2% 31.9% 44.1% 24.4% 25.2% 43.3%


24.5% 27.9% 22.6% 22.0% 41.4% 18.5% 8.1% 28.8% 24.7% 25.3% 10.2% 26.1% 26.9% 16.1%


7.2% 6.8% 7.4% 9.6% 7.5% 7.1% 6.0% 7.4% 7.4% 2.5% 10.0% 8.5% 6.0% 5.0%

Others 5.4% 5.0% 5.6% 12.1% 5.5% 4.4% 5.7% 4.5% 5.8% 3.9% 5.1% 5.7% 6.0% 1.4%

USER SURVEY – EVALUATION OF THE PNEUMATIC COLLECTION SYSTEM GLOBAL

On a scale from 0 to 10, how do you rate your level of satisfaction with this waste collection system? TOTAL SEX AGE CIVIL STATUS FAMILY INCOME


30 to 44 years

45 to 64 years



Widow /widower

High Average Low

Approves 94.5% 95.0% 94.1% 92.7% 93.8% 94.5% 95.5% 95.5% 94.0% 94.4% 95.6% 95.0% 93.6% 97.3% Disapproves 4.5% 4.2% 4.7% 7.3% 5.7% 4.6% 2.4% 4.1% 4.8% 5.6% 2.3% 4.2% 5.8% 1.8% Doesn't know / No answer 1.1% 0.9% 1.2% 0.5% 0.9% 2.2% 0.4% 1.2% 2.1% 0.8% 0.6% 0.9% Average 8.01 7.99 8.02 7.48 7.71 8.01 8.46 7.92 7.98 7.95 8.47 8.01 7.79 8.37

Why do you evaluate the pneumatic waste collection system positively? TOTAL SEX AGE CIVIL STATUS FAMILY INCOME


30 to 44 years

45 to 64 years



Widow /widower

High Average Low

Ease of use 39.7% 42.2% 38.1% 35.5% 43.6% 41.1% 34.8% 40.9% 40.6% 33.5% 36.1% 44.4% 34.1% 32.9%

Clean 33.4% 29.5% 36.1% 23.1% 32.0% 33.3% 36.9% 28.6% 32.6% 33.6% 47.7% 32.5% 35.8% 37.1%

Works very well 18.5% 20.6% 17.0% 30.7% 16.4% 16.6% 20.6% 22.6% 18.0% 22.1% 10.6% 17.1% 21.0% 19.3%

No smell 11.1% 10.2% 11.7% 7.2% 14.7% 10.4% 9.6% 11.1% 11.2% 11.6% 10.2% 10.5% 14.5% 7.4%

Rubbish bins are closer 9.6% 10.7% 8.8% 11.8% 11.1% 11.0% 5.8% 8.1% 10.4% 12.5% 5.3% 11.4% 7.4% 9.3% No timetable for depositing rubbish 3.8% 4.2% 3.5% 2.3% 5.0% 4.0% 2.7% 5.1% 3.8% 3.3% 1.6% 4.3% 3.5% 2.6%

Easier to recycle 3.7% 3.0% 4.2% 4.5% 4.4% 3.1% 3.9% 3.8% 3.8% 4.1% 3.0% 3.7% 3.0% 5.5%

No noise 1.6% 2.9% 0.7% 0.6% 2.1% 2.1% 0.6% 0.9% 1.9% 2.6% 1.9% 0.8% 0.9%

Other 6.4% 6.4% 6.4% 6.8% 8.0% 6.7% 4.5% 5.8% 7.1% 3.4% 5.5% 6.2% 8.4% 4.3%

Doesn't know / No answer 0.4% 0.1% 0.6% 0.4% 0.3% 0.2% 0.6% 0.5% 0.3% 1.3% 0.2% 0.6% 0.5%


In your opinion, which of these two systems do you believe is less pollutant, less damaging to the environment and emits less CO2? TOTAL SEX AGE CIVIL STATUS FAMILY INCOME


30 to 44 years

45 to 64 years



Widow /widower

High Average Low


Which of these two systems do you think causes traffic problems in the city? TOTAL SEX AGE CIVIL STATUS FAMILY INCOME


30 to 44 years

45 to 64 years



Widow /widower

High Average Low


Which of these two systems do you think contributes to freeing up public spaces and creating a cleaner and more pleasant urban environment? TOTAL SEX AGE CIVIL STATUS FAMILY INCOME


30 to 44 years

45 to 64 years



Widow /widower

High Average Low


TOTAL Male Female

86.4% 87.0% 86.0% 7.3% 7.3% 7.3% 6.3% 5.7% 6.7%

18 to 29 years

30 to 44 years

45 to 64 years

65 + Single Married / civil Divorced/ separated Widow

85.6% 86.1% 82.3% 93.9% 8.1% 7.4% 8.6% 3.6%

High Average Low

86.7% 84.2% 87.8% 7.0% 9.5% 6.3%

The pneumatic collection system 77.5% 81.6% 87.3% 92.2% The traditional refuse truck system 14.5% 10.2% 6.4% 4.0% Doesn't know / No answer 8.0% 8.2% 6.3% 3.9% 6.3% 6.5% 9.1% 2.4% 6.3% 6.3% 5.9%

TOTAL Male Female

26.5% 28.1% 25.4% 26.7% 31.6% 23.7% 46.8% 40.3% 50.9%

18 to 29 years

30 to 44 years

45 to 64 years

65 + Single Married / civil Divorced/ Widow separated

High Average Low

27.5% 25.9% 31.3% 30.5% 29.2% 16.6% 41.9% 44.9% 52.1%

The pneumatic collection system 41.6% 33.4% 25.0% 17.8% 29.1% 25.5% 30.4% 24.3% 19.4% 12.7% The traditional refuse truck system 32.9% 29.8% 28.9% 18.6% 31.3% 28.2%

Doesn't know / No answer 25.5% 36.8% 46.2% 63.6% 39.7% 46.2% 50.3% 62.9%

TOTAL Male Female

20.1% 19.9% 20.2% 37.9% 38.2% 37.6% 42.1% 41.8% 42.2%

18 to 29 years

30 to 44 years

45 to 64 years

65 + Single Married / civil Divorced/ Widow

separated 20.7% 19.5% 23.3% 20.1% 37.6% 39.9% 33.0% 27.7% 41.6% 40.5% 43.7% 52.2%

High Average Low

18.5% 24.8% 22.2% 40.4% 37.3% 31.7% 41.1% 37.9% 46.1%

Yes 24.7% 28.1% 16.2% 16.2% No 31.4% 41.5% 40.2% 31.3% Doesn't know / No answer 43.9% 30.3% 43.6% 52.5%

Which of these two systems do you think is easier to use? SEX AGE CIVIL STATUS FAMILY INCOME

In your opinion which of these two systems has higher running and maintenance costs and is therefore more expensive? SEX AGE CIVIL STATUS FAMILY INCOME

Do you think you pay higher waste collection fees by having the intelligent and pneumatic system? SEX AGE CIVIL STATUS FAMILY INCOME


TOTAL Male Female

86.1% 86.9% 85.5% 6.4% 6.7% 6.3%

18 to 29 years

30 to 44 years

45 to 64 years

65 + Single Married / civil Divorced/ Widow separated

High Average Low

89.1% 84.1% 81.7% 5.5% 9.6% 7.1%

The pneumatic collection system 82.4% 83.4% 87.4% 87.6% 86.4% 86.0% 84.5% 87.3% The traditional refuse truck system 12.0% 7.6% 5.5% 5.4% 6.8% 6.5% 4.8% 6.4% Doesn't know / No answer 7.5% 6.4% 8.2% 5.7% 8.9% 7.1% 7.0% 6.8% 7.5% 10.7% 6.3% 5.4% 6.3% 11.2%


SEX AGE CIVIL STATUS FAMILY INCOME TOTAL

Male Female 89.3% 89.9% 88.9% 3.6% 3.9% 3.5% 7.1% 6.3% 7.6%

18 to 29 years

30 to 44 years

45 to 64 years

65 + Single Married / civil Divorced/ Widow

separated High Average Low

89.1% 92.1% 91.7% 4.4% 3.9% 0.4% 6.5% 4.0% 7.9%

Yes 87.1% 89.6% 90.2% 87.9% 87.8% 90.1% 89.8% 86.1% 3.0% 1.5% 7.2% 12.4%

No 6.9% 4.5% 3.4% 2.4% 5.2% 3.5% Doesn't know / No answer 6.0% 5.8% 6.4% 9.7% 7.0% 6.3%

Now you have knowledge of both collection systems, if you moved to another area in this municipality or to another municipality, which of these two collection systems would you prefer to have?

SEX AGE CIVIL STATUS FAMILY INCOME



On a scale from 0 to 10, how do you rate your level of satisfaction with this waste collection system? TOTAL MUNICIPALITY

ALCOBENDAS BARCELONA MAJADAHONDA SANTANDER SEVILLE VITORIA ZARAGOZA Approves (5 to 10) 94.5% 98.5% 93.9% 94.7% 92.2% 95.6% 94.8% 91.5% Disapproves (0 to 4) 4.5% 1.1% 3.6% 4.7% 5.9% 4.4% 4.5% 8.5% Doesn't know / No answer 1.1% 0.4% 2.5% 0.7% 1.9% 0.6% Average 8.01 8.54 8.23 7.88 7.64 8.11 7.89 7.43

Why do you evaluate the pneumatic waste collection system positively? TOTAL MUNICIPALITY

ALCOBENDAS BARCELONA MAJADAHONDA SANTANDER SEVILLE VITORIA ZARAGOZA Ease of use 39.7% 48.6% 43.5% 27.5% 24.0% 19.8% 49.8% 58.2% Clean 33.4% 26.6% 24.9% 24.4% 46.7% 37.9% 46.2% 43.3% Works very well 18.5% 12.1% 8.9% 49.7% 9.6% 29.4% 10.8% 11.2% No smell 11.1% 18.7% 9.5% 2.1% 11.4% 15.3% 10.0% 26.1% Rubbish bins are closer 9.6% 17.3% 16.3% 2.6% 3.6% 3.4% 6.8% 9.7% No timetable for depositing rubbish 3.8% 5.6% 1.8% 0.5% 10.8% 1.1% 7.6% 8.2% Easier to recycle 3.7% 5.1% 4.1% 0.5% 8.4% 4.5% 2.4% 7.5% No noise 1.6% 5.1% 2.1% 1.0% 1.8% 5.2% Other 6.4% 7.0% 7.4% 7.3% 3.6% 8.5% 3.2% 6.7% Doesn't know / No answer 0.4% 0.3% 0.5% 0.6% 0.6% 0.4%

Why do you evaluate the pneumatic waste collection system negatively? TOTAL MUNICIPALITY

ALCOBENDAS BARCELONA MAJADAHONDA SANTANDER SEVILLE VITORIA ZARAGOZA It is easily blocked 39.7% 20.0% 22.4% 57.4% 46.4% 54.0% 31.7% 40.4% People leave bin bags outside which produces smell

27.7% 45.9% 17.6% 47.3% 20.0% 39.4%


24.5% 58.5% 15.3% 16.7% 7.3% 23.0% 26.9% 48.5%


7.2% 23.1% 10.2% 0.9% 3.6% 7.0% 3.8% 13.1%

Other 5.4% 6.2% 8.2% 9.3% 4.5% 3.0% 1.9% 4.0%




The pneumatic collection system 79.8% 86.3% 75.7% 78.7% 85.9% 86.7% 73.9% 89.7% The traditional refuse truck system 5.1% 2.2% 4.3% 10.7% 6.7% 4.4% 3.0% 4.8%


Which of these two systems do you think causes traffic problems in the city? TOTAL MUNICIPALITY

ALCOBENDAS BARCELONA MAJADAHONDA SANTANDER SEVILLE VITORIA ZARAGOZA The pneumatic collection system 7.0% 5.6% 5.5% 7.3% 7.4% 3.3% 14.8% 1.1% The traditional refuse truck system 85.4% 85.9% 82.3% 88.0% 86.3% 90.7% 78.5% 97.0%







Which of these two systems do you think is easier to use? TOTAL MUNICIPALITY



In your opinion which of these two systems has higher running and maintenance costs and is therefore more expensive? TOTAL MUNICIPALITY



Do you think you pay higher waste collection fees by having the intelligent and pneumatic system? TOTAL MUNICIPALITY

ALCOBENDAS BARCELONA MAJADAHONDA SANTANDER SEVILLE VITORIA ZARAGOZA Yes 20.1% 11.9% 15.2% 17.0% 25.2% 20.4% 16.7% 52.0% No 37.9% 54.1% 33.0% 39.3% 37.0% 36.7% 43.0% 31.4% Doesn't know / No answer 42.1% 34.1% 51.8% 43.7% 37.8% 43.0% 40.3% 16.6%


Now you have knowledge of both collection systems, if you moved to another area in this municipality or to another municipality, which of these two collection systems would you prefer to have?







54

USER SURVEY – EVALUATION OF THE PNEUMATIC COLLECTION SYSTEM GLOBAL Tel.: +34 91 360 10 80 Fax: +34 91 360 10 70

CEDACEROS 10 3ª 28014 MADRID SPAIN

user survey evaluation of the pneumatic ...y 2015 results report global user survey evaluation of...

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