Travelport Electronic Miscellaneous Document Generator (EMD S Generator)

For Smartpoint App™

Application Version 1.2.0.0

Guide Version 1.1

January 2014

January 2014

ContentsTravelport Electronic Miscellaneous Document Generator (EMD S Generator)..............1

For Smartpoint App™...................................................................................................1

Application Version 1.2.0.0...........................................................................................1

Guide Version 1.1.........................................................................................................1

What is new in version 1.2.0.0..............................................................................................3

What is not supported in version 1.2.0.0..............................................................................3

Installing EMD Generator.............................................................................................4Prerequisites.........................................................................................................................................4

Installation Details.......................................................................................................4Installation Steps...................................................................................................................................4

Getting started.....................................................................................................................5Starting EMD Generator........................................................................................................................5Using the application.............................................................................................................................5

Adding a SVC on a Multi Passenger PNR for a change fee.....................................................7

a) The SVC amount is the same for every passenger..........................................................7

b) The SVC amount is not the same for everyone..............................................................9

Adding a SVC for a Group Deposit..............................................................................10

Issuing EMD(s)............................................................................................................12

Golden rule.................................................................................................................13

Maintaining carriers...................................................................................................16

Troubleshooting.................................................................................................................19

Frequently asked questions................................................................................................20

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EMD- S Generator

EMD-S Generator provides a quick and easy way to generate the Service Segment (SVC) and issue an EMD for Standalone EMD’s on Galileo when using Smartpoint.

Within this User Guide, EMD –S Generator may be referred as the application or the “app”.

Options include:

Creating SVC segments Issuing EMDs Removing SVC segments after issuing EMDs Adding configurable Notepad remarks Adding configurable DI remarks Adding OSI Multiple passengers support

What is new in version 1.2.0.0 Support of additional scenarios including name change fees and name correction fees and

Group Deposit for relevant airline(s) Group Deposit is supported only on Group PNR to comply with the fact that airlines

require an OSI advising the count of passengers, the OSI is sent automatically for every airline when issuing an EMD for Group Deposit.

Support of additional carriers , 18 carriers are now supported : Air Berlin, Air France, Air Mauritius, (*) Alitalia, British Airways, Cathay Pacific, Copa Airlines, El Al Airlines, Finnair, Iberia, Japan Airlines, Klm, Kenya Airways, Korean Air, Royal Air Maroc, Royal Jordanian, Singapore Airlines and Tap Air Portugal.

Support of conjunction tickets (bug fix) Introduction of a Self -maintenance area allowing users to add additional airlines into the

tool once instructed to do so by Travelport. Addition of a description section for each RFISC code Correction of behavior where the app was showing a successful message when the form

of payment was missing in the PNR(bug fix) Improved user experience: a Refresh button has been added. allowing the app to pick up

changes made on the PNR (for instance after entering or changing the FOP), previously theApp was closing down when not finding a F. (Form of Payment ) in the PNR

The FOP’s supported are : S, CK, NONREF, Invoice and Credit Card

What is not supported in version 1.2.0.0o Tickets not issued on the carrier for the selected segmento Tickets that do not have a status of either Open or APRT except for Group Deposit

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o Any booking containing Infants

* EMD –S for Alitalia is deployed in the following EMEA countries: Belgium, Brazil, Egypt, Greece, Italy, Israel, Poland, Romania, Spain, United Kingdom and Turkey

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Installing EMD Generator

EMD – S Generator is an optional product within the Travelport portfolio. It can be run from Travelport Smartpoint only. Access to download the software will be provided by the customer’s sales representative.

PrerequisitesMicrosoft Windows XP or later.

Galileo Desktop version 2.5.

Smartpoint 2.2 or above

Microsoft Windows installer 3.0 or later.

Microsoft .NET 4.0

Installation Details EMD Generator is a single file .MSI install package and uses a standard windows

installation wizard. EMD Generator installs into the sub directories of Program Files or Program Files (x86).

Installation Steps Close Smartpoint and Galileo Desktop. During the installation you will be prompted to install for “just me” or “all users” either

can be selected but Travelport recommends “All users” be selected. Run the MSI file and click next to step through the installation process.

o Note. If the file has been emailed to you will need to rename it before you can run it. Typically the file name on email will end “.ms_” and should be renamed to “.msi”.

Restart Galileo Desktop.

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Using EMD Generator

Getting startedBefore launching EMD Generator ensure you are signed into Galileo and if using service bureau please ensure you have emulated.

Starting EMD GeneratorEMD Generator can be run from Smartpoint only and is started by entering #EMD

Using the applicationIssuing an EMD is a two-step process: first you must add an SVC segment and then you issue the EMD.

Adding the SVC(s)After typing #EMD in Smartpoint the app will load and display any air segments.

Once the application has loaded, the above screen is shown.

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Select the segment which the EMD will pertain to. This is done by clicking on the segment within the grid.

The selected segment will turn blue indicating it has been selected. Until the relevant segment are ticked, the RFI and RFI Sub codes remain blank

Enter the amount of the EMD in the amount box

If the amount is not known, this can normally be found in the Voluntary Changes section (when it exists) or under the penalties section of the fare rules or entering *HNP if you have used Rapid Reprice.

The above screen shows a 70 € Penalty for the Adult, make sure to read the penalty amount which is associated to the PTC whenever you have multiple PTC’s in a PNR

Click on Add SVC to add the SVC (or SVCs for multiple passenger PNRs).

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Example above shows the SVC in Travelport Smartpoint.

Note: If multiple passengers exist an SVC will be added for each passenger in the booking, each SVC will be added with the amount entered in the amount box.

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Adding a SVC on a Multi Passenger PNR for a change fee.

This is illustrated by the following 2 scenario

a) The SVC amount is the same for every passenger

Check that the original eticket have been exchanged before launching EMD-S Generator.

For the next step, the change fee amount is checked for each passenger typing *HNP and scrolling down (MD), as a reminder, this is required for Ticket exchange issued by Travelport Rapid Reprice. In this scenario, the penalty is the same for all passengers 45€°)

Then launch, EMD- S Generator entering #EMD and Enter

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The screen copy below shows which information is automatically picked up by the App

In our example, each passenger have to pay 45 € , therefore, none has to be untick.

After clicking on the sector which has been modified, the first RFI code (in alphabetic order and its Sub Code are picked up, if they are not relevant to your scenario, use the drop down menu to select another one. After enterign the EMD value, click on Add SVC to create an SVC for each passenger

.

The following screen shows the response :

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b) The SVC amount is not the same for everyone

The variation to the process is that it is required to untick all passengers

Select a first passenger, then select the changed flight and enter the SVC value to create the SVC :

After entering a SVC, the app switches automatically to the Issue EMD tab, therefore go back to the Add SVC tab, select another passenger and ,proceed as above entering the SVC value to create a new one :

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Adding a SVC for a Group Deposit

The following screen copies illustrate the end to end process, the value used for illustration purposes here is 800 €

Retrieve the Group PNR ( there must be at least a passenger name ) and launch EMD Generator with the #EMD entry from Smart point

Click on Yes to continue. If the Form of Payment is not present in the PNR or is not EMD supported (Cash, Credit Card, Check or Invoice) an error will be returned

Add the form of payment into the PNR (F.S for Cash for instance) , go back to the app and click on Refresh

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To continue, click on any segment and process as shown (enter the correct Deposit value)

Group Deposit is not supported on non- Groups PNR when using EMD-S Generator

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Issuing EMD(s)Once the SVC(s) have been created, the application switches automatically to the Issue EMD tab.

Select the SVC by clicking on it in the grid and it will turn blue to indicate it has been selected.

Select the form of payment to be used to issue the EMD Select the options required from the check boxes.

The eTicket number is automatically selected when clicking on the SVC.

Please note: for Bookings with multiple passengers an EMD will be issued for each Passenger within the booking.

When working on this type of PNR’s, select a first SVC, go to issue EMD tab and click on the issue EMD button.

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To continue, return to the SVC tab, select another SVC line to issue the next EMD (‘s), select the segment which has been modified, go the Issue EMD tab and then click on Issue EMD button

Golden rule

When the EMD is issued, click on Exit to close the App.

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Options

Insert OSI remark

This option automatically inserts the OSI for the carrier as below but this is not required anymore for change fees or name correction fees:

This option is not required either for Group Deposit as the App sends an OSI to the carrier with the required data by default.

Remove SVC Segment after issue

This option removes the SVC(s) segments after the application has issued the EMD. This option is used to improve the appearance of the itinerary when viewed by the customer if

required. When removed, the button is removed from the PNR Viewer

Add NPs and Add DIs Remarks

There are 2 tabs in the application, one for notepads and one for di remarks

The user can add, edit or delete existing entries to suit their needs; the Help button on each tab shows the allowable substitutions that the user can integrate into the notepad or di remarks such that values such as the EMD number can be placed into the PNR by the application when the EMD is issued.

The notepad and di remarks are stored in the EMDConfigurations.xml file

To populate these tabs, you may use the Help button to copy and paste any line, to finish click on Update

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When issuing the EMD, you will have to tick the add DI*NP Remarks check box

The next screen copy shows that the PNR has been updated with Note Pad and DI information

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Maintaining carriers

This new section allows you to display the list of carriers and the respective sub codes that they support and require:

You may also use this section to add carriers and additional options without having to wait for a new release.

We urge you to do so only when instructed to do so b. Make sure to use the correct Reason for Issuance Code (RFI) and Sub codes for each new carrier you enter manually.

To add a carrier, click on New, fill in the form and once done, click on Update.

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All updates are effective immediately for the given workstation.

To enter multiple Sub Codes for a given carrier, hit ENTER after completing a row. This can be done as many times as needed (before clicking on the Update button)

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To remove a carrier, highlight it and click on Remove and Confirm

You may also need to additional sub codes for an existing carrier, to do, select the carrier and click on Change, go to the Name Column

And press ENTER, a blank row will appear

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With the next release of EMD-S Generator, it will be possible to store any update made on the “maintain your carrier tab” on a shared drive. At the moment, all updates must be done on each workstation.

Troubleshooting

These are the most common error messages, their explanation and some troubleshooting information

Error message Explanation

No active itinerary found The app has been launched without retrieving a PNR

No form of Payment found in the booking file. Please add a valid form of payment to the booking file and click on the Refresh button

EMD S Generator needs a form of payment (FOP) entered as F. in the PNR. The following FOP’s are supported Cash, Credit Card, Check, NONREF and Invoice.

ERB errors such as ERB FOP not accepted by this airline

This kind of error comes from the Galileo System. Some of them can be fixed, for instance: changing the FOP.

ERB – EMD not yet supported for this airline This error cannot be by passed.

Application has detected existing SVC If you want to add new SVC’s answer Yes to continue,

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segments. Would you like to add another SVC segments

otherwise, click NO.

No Open or ARPT tickets found in the booking. To issue EMD for Group Deposit or any transaction other than Change Fee or correction name fee, click on Yes to Continue.

With very few exceptions (including Group Deposit), this app requires “eticketed” PNR’s with Open or ARPT status.

If you get this error and if you do not want to issue a Group Deposit, go back to the PNR , verify that it has been ticketed and check the eticket status

For Group Deposit, you must use the Group PNR

Self- explanatory

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Frequently asked questions

1. Is it possible to create the SVC and issue later?

Yes, should you wish to do so, click on Exit after the SVC has been created by the app, go back to Smartpoint, and enter a Receive from (R.) And End Transact (ET or E)

2. Does the application auto detect the relevant flight?

No, the flight must be selected manually. EMD S Generator makes EMD workflow user friendly, avoiding you to remember and enter cryptic entries, in particular the RFI code and Sub codes. The app makes them behind the scene; therefore it requires minimum information from you. Having a “auto detect” feature would mean longer execution time and would engage Travelport‘s responsibility.

3. Does the app check whether the eticket has been exchanged before issuing the EMD?

No. for EMD -S Generator, every PNR “eticketed” with ARPT or OPEN status is eligible. Make sure to launch it only after the ticket exchange and reissue has been done if you want to collect rebooking fee or name correction fee for instance.

4. If every PNR with etickets with ARPT or OPEN status is “eligible”, does it mean that the app create a SVC for any airline?

No, an SVC is created only for the carriers listed in the “maintain your carriers” tab

If you have inadvertently added a new carrier which is not yet supported, the SVC line will be created but an error will be returned when clicking on the issue EMD button

5. Which other airlines will be offering EMD-S on Galileo in the near future?

We are activating EMD –S for new carriers permanently, stay tuned on Ask Travelport to keep up to date. The following file is also at your disposal

https://travelport-english.custhelp.com/app/answers/detail/a_id/43782

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