using analytics in education and operations: integrating perspectives with frameworks for success...

8/9/2019 Using Analytics in Education and Operations: Integrating Perspectives with Frameworks for Success (263390812)

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USING ANALYTICS IN EDUCATION AND

OPERATIONS- LIGHTNING ROUNDLinda Baer – Civitas Learning

Ted Curran – Carnegie Mellon University

Janet May Dillon – Penn State University



Goals■ Benefits of an Interdisciplinary team to facilitate tackling

your operational, academic and predictive needs■ Goal is to walk away with framework for addressing needs in

Student Success, Organizational Capacity and Tools, and

Operational/Finance objectives

■ Understanding what the goals are, what the baseline is,

what the data are that truly matters, what the value/ROI

would be

■

What it takes to make the time, resources, and investmentto execute

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Session Outline■ Key questions via Sticky Pads so you understand predictive

analytics, dashboarding, and key issues you are trying totackle

– A Common Understanding

■ Breaking out into areas of Student Success, Organizational

Capacity and Tools, and Operational/Finance objectives sowe can focus on your needs and ensure the interaction is of

value

■ Worksheets for capturing key information effectively

■ Bringing it together: how to sustain these efforts and waysof addressing pitfalls



Common Understanding

■ What is your understanding of predictive analytics?

■ What questions do you hope data can help answer?

■ Name something you hope to gain from this session

From us as facilitators or from others?

Sticky Pads



Analytics: From Hindsight to Foresight



The market is immature, but multiple solutions areemerging in each application category

© 2010 Bill & Melinda Gates Foundation | 6

Education

Planning

Counseling and coaching Risk Targeting and

Intervention

Transfer and

Articulation

Legacy

ERP/SIS/LMS

Vendor point

solutions

Homegrown point

solutions

Direct-to-student

Aust in Peay ’s

Degree Compass

Valencia’s

LifeMap

Sinclair’s

MAP

Central Piedmont’ s

Online Student Profile



Define what theData is

• Establish a Baseline

Define Goals

• Quantifiable goal

Define how youwill collect

• Resources

• Process

Calculate Valueof Achieving

• Benefit

• Cost

Calculate resultsongoing

• Be honest on benefit and cost

• Make Adjustments

Calculate ROI

• Why we do these projects

Flow – A real one being used



Developing a Framework for Takeaway■ 3 Breakout Areas

– Student Success

– Organizational Capacity and Tools

– Operational Finance objectives

■ What are your goals in the area selected?

■ What tools are using/are aware of?

■ Customize to design thinking, culture

■ Develop plans for an item important to the organization



Developing a Framework for Takeaway

■ 3 Breakout Areas

– Student Success

– Organizational Capacity and Tools

– Operational Finance objectives

Area Report-Outs

Major takeaway from each area



Dashboard



ILLUME ACTION PATHWAY

Illume is a tool to

power insights and

help create better data

driven conversations.

Creating hypotheses

about St. Petersburg

helps drive the start of

this process.

Getting the data in

front of the right teams

and decision makers

allows for clearer calls

to action. We can

develop these skills

and teams ahead of

launch.

Illume can help you

evaluate the efficacy of

your policies and

interventions. Settingspecific initiatives

driven by the data can

allow you to track their

predictive nature.



Reinforcement/Examples

■ Using Tableau at Carnegie Mellon: in the Classroom Operation - LiveWeb



Finance/Business

• Our financial goals: operating performance, endowment,

debt structure

• Our education as a product/svcs goals: quality, new

programs, differentiation, rankings

• Stakeholder Satisfaction

• Error/Audit Control

Human Resources

• Faculty Driven Research Measures

• Managerial Effectiveness

• Employee capabilities/skills

• Functional/Applied excellence

– Career Paths, Comp/Retention, Succession Planning, Diversity

• Supporting growth, adding quantifiable value

What performance measures really matter?

Aligning Business with People in Higher Ed



14

• Non-profit organization, whose mission is to drive student success “via Analytics,

Interventions, Measurement and Benchmarks”

• Member institutions include 2-year, 4-year, public, proprietary, traditional and

progressive colleges and universities.

• Provides watch list for first time Penn State World Campus students

• Uses Oracle to perform data processing, model training, scoring of students and risk

factors

• Uses SAS Visual Analytics for visualization and results delivery

What is the Predictive Analytics Reporting (PAR)Framework?



PAR Applications

15



Example Framework■ Making Student Success an Institutional Priority – Worksheet Frameworks



Thank You/Contact Info

■ Linda Baer – Civitas Learning

[email protected]

■ Ted Curran – Carnegie Mellon University

[email protected]

■ Janet May Dillon – Penn State University

[email protected]

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