using data to define cool
TRANSCRIPT
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Using Data to Define Cool
Martin Sickafoose
Director of Digital Marketing
Purdue University
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How I Ended Up Here (in Austin)Salesforce at Purdue
We currently have 13 groups using solutions from Salesforce on our
campus
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How I Ended Up Here (in Austin)Salesforce at Purdue
Oversight of Purdue.edu, our mobile apps and our social media on
campus
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New Ideas on CollaborationWorking with stakeholders on campus
Reaching out to the Purdue Alumni Association
Identifying donors via social media for University
Development
Engaging our Board of Trustees
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What Happens When …Working with stakeholders on campus
What happens when a Trustee asks you to make the website
“cool”?
How do you even define cool?
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Defining CoolDecade by decade
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Defining CoolDecade by decade
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Defining CoolDecade by decade
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Defining CoolDecade by decade
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Defining CoolDecade by decade
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Defining Cool?Decade by decade
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In addition to the 8
navigational elements, we
included links to What’s New
and Search along with a Did
You Know? feature.
So how do we define cool within a website?Purdue.edu 1997
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Quick links first show up
(with a nod to the future) and
more links are added
including a “Meet Our New
President” link.
So how do we define cool within a website?Purdue.edu 2000
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News & Events makes an
appearance along with a
hero image on the
homepage.
So how do we define cool within a website?Purdue.edu 2005
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Behold the carousel
(and the swine flu)
So how do we define cool within a website?Purdue.edu 2008
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The carousel become bigger
and more links (183 to be
exact).
So how do we define cool within a website?Purdue.edu 2010
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Responsive design and
audience driving navigation.
A New Way of ThinkingPurdue.edu 2014
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Using data to build the layout
of the homepage based on
search patterns.
Refining Our VisionPurdue.edu 2015 - Present
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The ResultsWatching traffic and rankings
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Watching cyclical trends in
traffic across the domain
Watching the DataGoogle Page Analytics
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Watching where users are
coming from
Watching the DataGoogle Analytics Referrals
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Monitoring search traffic
Watching the DataGoogle Analytics Search Terms
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Watching the DataLooking at keywords that drive traffic
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Watching the DataLooking at keywords that drive traffic
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What That Gives UsEver changing structure based on audience and search
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What That Gives Us
But we still have challenges…
Ever changing structure based on audience and search
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Our Goals in 2017Creating a connected campus
Create a connected, rich and meaningful experience across
the entire university from prospect to donor and all stages in
between.
Make the website “cool” and enable the Connected Campus
vision.
Track more data throughout the campus experience to make
even more intelligent decisions.
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Next steps with SalesforceSalesforce at Purdue
Conduct a SPARK/IGNITE deeper dive discovery & wish list session with key stakeholders from
identified departments like Alumni and Development.
Conduct a 'key findings and solution demonstration day' to show Purdue University stakeholders
the customized, Connected Campus vision.
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Next steps with Salesforce
The need for a solution that can give us constituent data (Enterprise Lightning CRM) housed in
one platform. HEDA will help connect our affiliations from prospect to student to alumni to donor.
Communities to connect our constituents to our data.
Wave Analytics will allow Purdue users to gain fast, easy access across multiple platforms for a
holistic view of data resulting in a powerful, visual analytic capability.
Marketing Cloud will create 1:1 lifecycle journeys for students and faculty/staff creating lasting
relationships and personalizing the student experience.
Lastly, we'll look at Social Command Center showcasing the voice of the student and digital
interactions on real-time displays to help keep current and actionable on social media.
Potential Salesforce solutions to consider