USING DATA TO TRANSFORM INTEGRATED

SERVICESROY ELMER – HEAD OF PERFORMANCE AND INTELLIGENCE

PATRICK FORREST – CONNECT INSIGHT AND INTELLIGENCE MANAGER

WHAT DID WE DO BEFORE?

• Reporting single-line, single-agency performance indicators, based on national and statutory frameworks such as PAF, National Indicator Sets, ASCOF.

• A lot of manual spreadsheet manipulation, sending data-sets to operational practitioners to update spreadsheets.

• Only ever a single agency view of data that lead to misunderstandings, competitive data-wrangling rather than effective multi-agency problem solving.

• Practitioners were alienated from service delivery. The tail wagged the dog. No ownership of performance, data and intelligence were seen as a burden.

EXAMPLES

• Management Team reporting for each agency

• Based around statutory frameworks

• Practitioners led by performance and reporting requirements (tail wagging dog)

• Practice driven by system constraints and rigid workflows

WHAT DO WE DO NOW? (1)

• Data sharing across adult social care and health for a variety of reasons:

• Delayed Transfers of Care (analysis)

• Delayed Transfers of Care (management and reduction)

• Integrated Network Teams and Sudbury and Ipswich CONNECT

• Admissions Prevention and Out of Hospital Teams / Discharge Planning

• Placement of customers in appropriate and safe care settings (links with CQC and Healthwatch)

• Development of integrated performance frameworks across health and social care for specific projects

WHAT DO WE DO NOW? (2)

• Use of Shared Identifiers

• Understanding across the system from an intelligence and a practice perspective that data sharing is a positive and a requirement for now, and for the future

• Shared Health and Care Plans

• Integrated and joined-up practice across agencies and specialisms

• Shared offices / co-location

• Requirements capture for the future in line of business and BI systems

• A lot of this is manual, however, and based on standalone systems and Excel spreadsheets…

EXAMPLES

• Sudbury and Ipswich Connect, Integrated Performance Framework

• Management Team reporting consists of health and social care data; whole system thinking

• Established co-operation and links with health and social care analysts and performance professionals

• Shared offices in Sudbury and Ipswich, 11 more sites going on line

• Electronic patient discharge record in development

WHAT WILL WE DO IN THE FUTURE?

• Vision 2020

• No longer rely on manual solutions or spreadsheets!

• Shared intelligence built around a Suffolk-system-wide data warehousing solution

• Joint working with partners to establish single care records, customer tells their story once

• Commissioning of a social work CMS that is fit for the 21st century

• Paper-light working and digitally mature systems

• Interoperability

EXAMPLES

• New CMS that is interoperable with partner agency systems

• Development of shared-agency data warehousing, powered by Power BI and Microsoft Cloud

• Open Data via revamped Suffolk Observatory

• Single client identifier across a wide range of systems

• Web-based client portals to enable feedback and engagement in all aspects of support from statutory services

CONTACT US

• Roy Elmer, Head of Performance and Intelligence, Adult and Community Services, Suffolk County Council, Endeavour House, Ipswich, IP1 2BX. Tel: 01473 26 5628

• Patrick Forrest, Connect Insight and Intelligence Manager, Adult and Community Services, Suffolk County Council, Endeavour House, Ipswich, IP1 2BX. Tel: 01473 26 4602