using interaction: the front-end challenge increasing usage through imo and automation 28 february...
TRANSCRIPT
Using InterAction:the front-end challenge
Increasing Usage through IMO and Automation
28 February 2013
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Salans Overview
Quintessential international firm: no dominant national culture
Highly integrated: global practices, global sectors, client teams
Started 1978, now 20 offices
750 lawyers
Locally qualified experts, cross-border expertise
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It’s all about the people!
“Today, working without InterAction is inconceivable.”
Dariusz Oleszczuk, Global Managing Partner
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InterAction at Salans
Launched 2000, Global rollout since 2007
Very early on, integration was a target Original intranet’s firm directory and people search were both
powered by InterAction data
The challenge: supporting the international, fully practice-driven model the firm was building
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2010: Towards full integration
A very wide cross-departmental, 12-month project involving many support teams
New business intake 2-way integration Matters, but not only for basic matter data Experience as an experience Feeds for Business Development: the financials External feeds Making taxi reports really meaningful
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2010: Towards full integration
As a result, we had great data – both automated and manually entered
But accessing it was still a challenge…
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2012: The front-end revamp
Outlook 2010 with InterAction for Microsoft Outlook (IMO)
InterAction in 0 clicks!
Alerts feature solved longstanding problem some of our partners had with trusting the data
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2012: The front-end revamp
New Sharepoint-based intranet: more InterAction, more of the time – displays IA information all around but also links directly to Web client screens and searches.
Even our own staff interests on the portal are tracked and held in InterAction
Crossing data feeds can bring amazing features New clients Key clients or prospects for specific focus sectors Newsletter feeds…
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2012: The front-end revamp
Revamp of pitch database: InterAction at the heart of pitches One can see the latest ongoing pitches at a glance Searching for pitches, crossing with criteria such as sector, etc, is
done very easily through an activity search
Yet more quality data – internal and external feeds
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The result
InterAction is truly used by everyone
Integration has been pushed to its limits… and sometimes beyond!
Information is at our lawyers’ fingertips
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What’s next?
The alerts list on the new Outlook add-in – a great addition that makes the watch list instantaneously outdated
Mobility – my clients at the tips of my fingers, all the time
Phone integration
Social Media and Digital Marketing
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It’s all about the people!
Everything we all do every day, is interact with other people
Those people have got to be at the center of our electronic lives as well!
The hype around social media – all made to help enhance people’s relationships with one another (Whether it does it well is another question!)
IA should be what its “contents” (the people and companies that it stores details for) are – a system that permanently evolves.
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Contact
Global Head of Software and Development
+33 1 42 68 91 53
Salans
5, boulevard Malesherbes
75008 Paris
France
www.salans.com
Julien Desmottes
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