using mobile technology to make on-the-job learning practical
TRANSCRIPT
Client logoMarty Rosenheck, Ph.D., CPT
Chief Learning Strategist
www.CognitiveAdvisors.com
@mbr1online
TM
Using Mobile Technology to make
On-the-Job Learning Practical
©2014 Cognitive Advisors LLC All Rights Reserved
ASTD TechKnowledge
January 14, 2015
Our Agenda
• How We Learn
• Mobile Technology
• Cognitive Principles
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Focus on Results
3
SalesCustomer Satisfaction
Morale - Retention
Speed to Proficiency
V
A
L
U
E
©2014 Cognitive Advisors LLC All Rights Reserved
How did you learn
your special skill?
4
5
How Humans Learn Skills
6
70:20:10 Framework
On-the-Job Experience
70%
Informal/
Social
20%Formal
10%
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Proficiency
90%
On-the-Job Experience
10%
Formal
Training
Time
Pro
fici
ency
8
100%Proficiency
Time
Pro
fici
ency
80%Proficiency
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Continuous Learning ProcessP
rofi
cie
ncy
Time©2014 Cognitive Advisors LLC All Rights Reserved
Skill orCompetency
From Victorianweb.org
Apprenticeship 1.0
Apprenticeship 2.0
Cognitive
Apprenticeship
•Allan Collins
•John Seely Brown
Apprenticeship 3.0
Cognitive Apprenticeship
Cutting Edge Technologies
Apprenticeship 3.0
• Scalable• Trackable• Tied To Results
Enabling Technologies
13Uconn.edu
Rustici Software
Openmatt.org
www.ucsc-extension.edu
Mobile Experience API
Analytics
Certification, Badges
Formal Learning Activities
(e.g., eLearning, workshops, courses)
Informal Learning Activities
(e.g., knowledge base, social learning, coaching)
Experiential Learning Activities
(e.g., real job tasks, field work)
Experience API to Learning
Record Store (LRS)
Individualized Learning Path
Tracking, Analytics, Reporting
Proficiency
Social Site
Copyright ©2014 Cognitive Advisors LLC All Rights Reserved
Learning Experience Manager (LEM)
Performance Metrics
Coach/MentorObservation
ChecklistFeedback
TM
15Learning Experience Manager
©2014 Cognitive Advisors LLC All Rights Reserved
16
Water Quality Association
Cognitive Apprenticeship
For each guideline:
• How was it used in the example?
• How can you use it in your organization?
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• Intrinsic Motivation
• Situated Learning
• Communities of Practice
Social Characteristics
• Autonomy
• Mastery
• Purpose
Intrinsic Motivation
Situated Learning
Situated Learning
EPSS SMN Coaching
Communities of Practice
• Modeling
• Coaching
• Scaffolding
• Articulation
• Reflection
• Exploration
• Sequencing
Learning Methods
Modeling
Coaching
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• Short Interactions
• Targeted Feedback
• Mobile Tech Enabled
• Coaching Support
• Coaching Network
Nano-Coaching
©2014 Cognitive Advisors LLC All Rights Reserved
“Very short burst support”- Elliot Masie
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Nano-Coaching Cycle
Perform Task
Submit Work
Product
Notify Coach
Coach Reviews
Work Product
Specific Feedback
Approved?
• Photo• Checklist• Text• Video• Audio• Document• Direct
Observation
Email & Dashboard
Coaching Support
• Checklists, Guidelines
• Coach the Coach
• Photo• Checklist• Text
Comment• Audio• Document• Direct
Goal Achieved! YES
NO
©2014 Cognitive Advisors LLC All Rights Reserved
Demonstration
Guided
Simulations
Supervised WorkFacilitated Practice
Structured OJT Independent
Work
Scaffolding
Articulation
Reflection
Kolb, D. (1983). Experiential learning: Experiences as the source of learning and development. Englewood Cliffs, NJ: Prentice-Hall.
Exploration
• Global Before Local Skills
• Increasing Complexity
• Increasing Diversity
Sequencing
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Continuous Learning ProcessP
rofi
cie
ncy
Time (Sequencing)©2014 Cognitive Advisors LLC All Rights Reserved
• Decide:
- Next Learning Goal
- What to Change
• Prepare
Support:
• Modeling
• Ask someone
• Lookup in Knowledge Base
• Job Task
• Simulation
• Observation
• Performance Support
• Scaffolding
• Guidance at Teachable Moment
• Articulation
• Sharing
Support:
• Coaching
• Social Media
• Comm. of Practice
• Peer Review
• Portfolio
Skill orProficiency
How might these ideas apply to your organization?
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35Learning Experience Manager
©2014 Cognitive Advisors LLC All Rights Reserved
36
Pilot Results
“I love the ability to communicate back and forth with my employees.
I love being proactively prompted that something is ready for me to review. This system gives me a reason to talk with my
people about customers and issues so I can tell if they understand what they’re learning.
I liked it so much I want to coach more people.”
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Student Teacher
Student
Mentor Teacher
Practicum ProfessorLiteracy Experts
Lesson
Support
LearningOutcomes
Work products:Lesson PlanVideo of lesson
QuestionsCoaching/Feedback
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Pilot Results
3143
TRADITIONAL TREK
EDTPA TEACHER PERFORMANCE ASSESSMENT
SCORE
+28%
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Pilot ResultsThe impact on our students is profound.
They really feel completely prepared to go in as first year teachers and to be able to say,
“I know exactly what I want to accomplish with the kids.”
They feel much clearer about what they can do and need to do when they get their own
classrooms. What I’m seeing is a broader, deeper
understanding of these practices and a confidence. - NLU Professor
Questions?
Marty Rosenheck, Ph.D.
Chief Learning Strategist
@mbr1online
www.CognitiveAdvisors.com