using quick scan for benchmarking
DESCRIPTION
Quick-Scan is a tool to perform a quick analysis of a Lifelong Learning Institute. Quick-Scan is a questionnaire for self-assessment based on the EFQM criteriaTRANSCRIPT
european universities quality management tools for lifelong learning
Using Quick-Scan as a benchmarking tool
UNI-QM: A step by step approach to excellence
UNI-QM International Conference – SEFI European Forum Continuing Engineering EducationOctober 2009, Aarhus (Denmark)
Introduction
From benchmarking to networking
From benchmarking to networking
networkingbenchmarking
Benchmarking
Strengths Weaknesses Benchmark Peers
EFQM model as a comparison base
Results from a quick-scan benchmarking
Sample
22 UniversitiesEuro-Latin American network for continuing education
Group
1 2 3 4 5 6 7 8 90.0
20.0
40.0
60.0
80.0
100.0
120.0
140.0
160.0
Criterio
Puntuació
n
1 Leadership
2 P & S
3 People
4 Part & Res
5 Processes
9 KPR
6 Customers
7 People
8 Society
1 2 3 4 5 6 7 8 90.0
20.0
40.0
60.0
80.0
100.0
120.0
140.0
160.0
180.0
Grupo Institución
Criterio
Puntuació
n
Institution 1
1 Leadership
2 P & S
3 People
4 Part & Res
5 Processes
9 KPR
6 Customers
7 People
8 Society
1 2 3 4 5 6 7 8 90.0
20.0
40.0
60.0
80.0
100.0
120.0
140.0
160.0
180.0
Grupo Institución
Criterio
Puntuació
n
Institution 2
1 Leadership
2 P & S
3 People
4 Part & Res
5 Processes
9 KPR
6 Customers
7 People
8 Society
1 2 3 4 5 6 7 8 90.0
20.0
40.0
60.0
80.0
100.0
120.0
140.0
160.0
180.0
Grupo Institución
Criterio
Puntuació
n
Institution 3
1 Leadership
2 P & S
3 People
4 Part & Res
5 Processes
9 KPR
6 Customers
7 People
8 Society
1 2 3 4 5 6 7 8 90.0
50.0
100.0
150.0
200.0
250.0
Grupo Institución
Criterio
Puntuació
n
Institution 4
1 Leadership
2 P & S
3 People
4 Part & Res
5 Processes
9 KPR
6 Customers
7 People
8 Society
1 2 3 4 5 6 7 8 90.0
20.0
40.0
60.0
80.0
100.0
120.0
140.0
160.0
180.0
Grupo Institución
Criterio
Puntuació
n
Institution 5
1 Leadership
2 P & S
3 People
4 Part & Res
5 Processes
9 KPR
6 Customers
7 People
8 Society
1 2 3 4 5 6 7 8 90.0
20.0
40.0
60.0
80.0
100.0
120.0
140.0
160.0
180.0
Grupo Institución
Criterio
Puntuació
n
Institution 6
1 Leadership
2 P & S
3 People
4 Part & Res
5 Processes
9 KPR
6 Customers
7 People
8 Society
1 2 3 4 5 6 7 8 90.0
20.0
40.0
60.0
80.0
100.0
120.0
140.0
160.0
Grupo Institución
Criterio
Puntuació
n
Institution 7
1 Leadership
2 P & S
3 People
4 Part & Res
5 Processes
9 KPR
6 Customers
7 People
8 Society
1 2 3 4 5 6 7 8 90.0
20.0
40.0
60.0
80.0
100.0
120.0
140.0
160.0
180.0
Grupo Institución
Criterio
Puntuació
n
Institution 8
1 Leadership
2 P & S
3 People
4 Part & Res
5 Processes
9 KPR
6 Customers
7 People
8 Society
1 2 3 4 5 6 7 8 90.0
20.0
40.0
60.0
80.0
100.0
120.0
140.0
160.0
180.0
Grupo Institución
Criterio
Puntuació
n
Institution 9
1 Leadership
2 P & S
3 People
4 Part & Res
5 Processes
9 KPR
6 Customers
7 People
8 Society
1 2 3 4 5 6 7 8 90.0
20.0
40.0
60.0
80.0
100.0
120.0
140.0
160.0
Grupo Institución
Criterio
Puntuació
n
Institution 10
1 Leadership
2 P & S
3 People
4 Part & Res
5 Processes
9 KPR
6 Customers
7 People
8 Society
1 2 3 4 5 6 7 8 90.0
20.0
40.0
60.0
80.0
100.0
120.0
140.0
160.0
Grupo Institución
Criterio
Puntuació
n
Institution 11
1 Leadership
2 P & S
3 People
4 Part & Res
5 Processes
9 KPR
6 Customers
7 People
8 Society
1 2 3 4 5 6 7 8 90.0
20.0
40.0
60.0
80.0
100.0
120.0
140.0
160.0
Grupo Institución
Criterio
Puntuació
n
Institution 12
1 Leadership
2 P & S
3 People
4 Part & Res
5 Processes
9 KPR
6 Customers
7 People
8 Society
1 2 3 4 5 6 7 8 90.0
20.0
40.0
60.0
80.0
100.0
120.0
140.0
160.0
180.0
Grupo Institución
Criterio
Puntuació
n
Institution 13
1 Leadership
2 P & S
3 People
4 Part & Res
5 Processes
9 KPR
6 Customers
7 People
8 Society
1 2 3 4 5 6 7 8 90.0
20.0
40.0
60.0
80.0
100.0
120.0
140.0
160.0
Grupo Institución
Criterio
Puntuació
n
Institution 14
1 Leadership
2 P & S
3 People
4 Part & Res
5 Processes
9 KPR
6 Customers
7 People
8 Society
1 2 3 4 5 6 7 8 90.0
20.0
40.0
60.0
80.0
100.0
120.0
140.0
160.0
180.0
Grupo Institución
Criterio
Puntuació
n
Institution 15
1 Leadership
2 P & S
3 People
4 Part & Res
5 Processes
9 KPR
6 Customers
7 People
8 Society
1 2 3 4 5 6 7 8 90.0
20.0
40.0
60.0
80.0
100.0
120.0
140.0
160.0
180.0
Grupo Institución
Criterio
Puntuació
n
Institution 16
1 Leadership
2 P & S
3 People
4 Part & Res
5 Processes
9 KPR
6 Customers
7 People
8 Society
1 2 3 4 5 6 7 8 90.0
20.0
40.0
60.0
80.0
100.0
120.0
140.0
160.0
180.0
Grupo Institución
Criterio
Puntuació
n
Institution 17
1 Leadership
2 P & S
3 People
4 Part & Res
5 Processes
9 KPR
6 Customers
7 People
8 Society
1 2 3 4 5 6 7 8 90.0
50.0
100.0
150.0
200.0
250.0
Grupo Institución
Criterio
Puntuació
n
Institution 18
1 Leadership
2 P & S
3 People
4 Part & Res
5 Processes
9 KPR
6 Customers
7 People
8 Society
1 2 3 4 5 6 7 8 90.0
50.0
100.0
150.0
200.0
250.0
Grupo Institución
Criterio
Puntuació
n
Institution 19
1 Leadership
2 P & S
3 People
4 Part & Res
5 Processes
9 KPR
6 Customers
7 People
8 Society
1 2 3 4 5 6 7 8 90.0
20.0
40.0
60.0
80.0
100.0
120.0
140.0
160.0
Grupo Institución
Criterio
Puntuació
n
Institution 20
1 Leadership
2 P & S
3 People
4 Part & Res
5 Processes
9 KPR
6 Customers
7 People
8 Society
1 2 3 4 5 6 7 8 90.0
50.0
100.0
150.0
200.0
250.0
Grupo Institución
Criterio
Puntuació
n
Institution 21
1 Leadership
2 P & S
3 People
4 Part & Res
5 Processes
9 KPR
6 Customers
7 People
8 Society
1 2 3 4 5 6 7 8 90.0
20.0
40.0
60.0
80.0
100.0
120.0
140.0
160.0
Grupo Institución
Criterio
Puntuació
n
Institution 22
1 Leadership
2 P & S
3 People
4 Part & Res
5 Processes
9 KPR
6 Customers
7 People
8 Society
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