USING RESPONSIVE WEB DESIGN TO ENHANCE THE USER EXPERIENCE OF CHRONIC DISEASE MANAGEMENT PORTALS

FOR CLINICAL USERS

School of Nursing and MidwiferyDeakin University

Primary Supervisor | Prof Nilmini WickramasingheSecond Supervisor | Dr Lemai Nguyen

EPWORTHHEALTHCARE

FREESTYLETECHNOLOGY

Ranganath Gunawardaneranganath@outlook.com | rgunawar

PRESENTATION AGENDA 1

AIMS AND OBJECTIVES

RESEARCH QUESTION

LITERATURE REVIEW

DESIGN AND METHODOLOGY

OTHERKEY POINTS

RATIONALE CONCLUSION

BACKGROUND

2AIMS AND OBJECTIVE

To contribute to the literature on how chronic disease management

web portals can be made more responsive.

To iteratively design and develop an illustrative prototype

responsive web portal for cancer care.

The aims and the objective of the research are,

3RESEARCH QUESTION

How can the user experience of chronic diseasemanagement portals for clinicians be enhanced byusing responsive web design?

4CHRONIC DISEASES

Source | Australian Institute of Health and Welfare website 2015

Deaths in Australia have chronic disease as an underlying cause

(in 2011)

90% 40%Australians aged 45 and over

have two or more chronic diseases (in 2011)

50%

33%

Males

Females

Are in risk of being diagnosed with cancer before 85th birthday

(in 2009)

2 or more chronic diseases

ARE A BURDEN

5

Complexity of putting together up-to-date and evidence-based and personalised care plans

Difficulty in keeping track of what everyone on the care team is doing Burden of regular review and follow ups

Limited support for patient self-management

mostly a problem of collaboration and communication among the care team as well as between them and the patient

Complexity of communicating among the care team

CHRONIC DISEASE MANAGEMENT IS COMPLEX

Due to barriers such as,

Source | Georgeff 2014

A context where information technology is most suited

6CHRONIC DISEASE MANAGEMENT PORTALS

Better integrated and coordinated care.

Support for patient self-management.

Planned care with regular follow-up and review.

Collaboration among a team of care providers.

Source | Georgeff 2014

7RESPONSIVE WEB DESIGN

Source | Natda 2013

A website should gracefully respond to every device.Either you use a PC, mobile or even a TV.

When a user has had a positive experience with a mobile website, 67% of them will usethe service.

When a user arrives on a mobile website and does not see the content that they are searching for immediately, 61% will leave.

When a site does not function on their mobile device, 48% of users feel that the company does not care for their business.

, Huffington Post 2014

8USER EXPERIENCE

Source | Morville, 2004

The focus is on,USEFUL

VALUE

USABLEDESIRABLE

ACCESSIBLE FINDABLE

CREDIBLE

User experience honeycomb

FindabilityContent needs to be easily navigable and

locatable

UsabilityPortal must be easy to use, irrespective of

how and when it is accessed

9SUMMARY

Chronic diseases are a burden. They must be managed properly and effectively.

Managing Chronic diseases is complex, needs communication and collaboration between patient and clinicians.

One effective solution is to use disease management web portals.

Mobile web is fast becoming the norm. Users expect websites to be responsive.

If the portals can offer better user experience on mobile devices, more and more people would use them often, making chronic disease management effective.

10LITERATURE REVIEW SUMMARY (IN PROGRESS)

There is no study to date on theuse of responsive web to improvethe user experience of chronicdisease management web portals.

THE LITERATURE GAP

Development of a Smart e-Health Portal

for Chronic Disease (Diabetes)

Management

Haddad 2013

Internet-based self-management offers an opportunity to

achieve better asthma control in adolescents

Meer, et al. 2007

Using an Internet co-management module to improve the quality

of chronic disease care

Ralston, et al. 2003

Electronic patient self-assessment and

management (SAM): a novel framework for cancer survivorship

Vickers, et al. 2010

11RESEARCH STRATEGY

To use grounded theory to analyse data collected using single case study strategy to

build the theory

To use design science research to iteratively build

a technology artefact

12DESIGN FLOWDefine research question

Review literature

Select the case and target audience

Select data collection methods and craft tools for data

collection

Collect data

Analyse data

Develop initial prototype of responsive web portal

Develop the model

Demonstrate the portal to clinical users

Formulate theory based on grounded theory

Update the prototype portal

Compose and review thesis

Submit thesis

User feedback

End process

Run portal through responsive web analytics

Secure ethics Review and apply design science methods

Compose book chapter, journal paper

13OTHER KEY POINTS

1. The focus is on the colorectal (bowel) cancer.

2. At an oncology department of a leading tertiary private medical facility.

3. With clinicians treating cancer at target site.

TARGET SELECTION

DATA COLLECTION

1. Questionaries and surveys.

2. Interviews with participants, on record, with supporting notes.

3. Focus group discussions.

4. Real-time ratings and user comments.

Human ethical guidelines and requirementsof all participating institutions will befollowed and honoured.

HUMAN ETHICS

1. No feedback from patients.

2. Data security, fault tolerance and redundancy.

3. A illustrative prototype, not a fully fledged

solution.

LIMITATIONS

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Tomorrow, Wednesday 27th

The User Xperience: The UX design of software in

healthcare and its impact

In this workshop we willexamine usability and userexperience from boththeoretical and very practicalperspectives, through a seriesof diverse but interrelated talksand displays.

USING RESPONSIVE WEB DESIGN TO ENHANCE THE USER EXPERIENCE OF CHRONIC DISEASE MANAGEMENT PORTALS

FOR CLINICAL USERS

THANK YOU

Ranganath Gunawardaneranganath@outlook.com | rgunawar