using screencasts for effective user assistance

14
Using Screencasts for Effective User Assistance Avi Solomon [email protected]

Upload: stc-philadelphia-metro-chapter

Post on 19-May-2015

288 views

Category:

Education


1 download

DESCRIPTION

Avi Solomon

TRANSCRIPT

Page 1: Using Screencasts for Effective User Assistance

Using Screencasts for Effective User Assistance

Avi Solomon

[email protected]

Page 2: Using Screencasts for Effective User Assistance

YouTube is becoming the new Google search.

Page 3: Using Screencasts for Effective User Assistance

Screencasts are edited recordings of your computer screen

Page 4: Using Screencasts for Effective User Assistance

Salman Khan is revolutionizing education using screencasts

Page 5: Using Screencasts for Effective User Assistance

Let’s move into this space!

Page 6: Using Screencasts for Effective User Assistance

Step 1 Research your Screencast

-Learn the App

-Interview Users

-Review Prior Art

Page 7: Using Screencasts for Effective User Assistance

Step 2 Script your Screencast

Page 8: Using Screencasts for Effective User Assistance

Step 3 Review your Script and get it Approved

Changes down the line are costly!

Page 9: Using Screencasts for Effective User Assistance

Step 4 Record your Screen

Camtasia Screen Recorder

Page 10: Using Screencasts for Effective User Assistance

Step 5 Record your Audio

Audio-Technica AT2020 USB Microphone

Audacity

Page 11: Using Screencasts for Effective User Assistance

Step 6 Edit your Screencast

Page 12: Using Screencasts for Effective User Assistance

Step 7 Produce your Screencast

Page 13: Using Screencasts for Effective User Assistance

Step 8 Deliver your Screencast

Page 14: Using Screencasts for Effective User Assistance

Questions? I hope this little demo prompts you to start using Screencasts to provide exceptional value to your clients and ensure career success Avi Solomon [email protected] http://www.linkedin.com/in/avisolomon