using web conferencing to communicate with your service site coordinator randall cravey and karen...
TRANSCRIPT
Using Web Conferencing to Communicate with Your Service Site Coordinator
Randall Cravey and Karen Minton
Agenda
Overview of PlaceWare and web conferencing
How to be a participant
Support Scenarios
Live demonstration
What is Web Conferencing?
An online meeting place
Real-time collaboration
Desktop or single application sharing
Available from PlaceWare, WebEx, HorizonLive, and others
Advantages to Web Conferencing
Save travel time and costs
Real-time approach to:• Problem solving• Application demonstration• On-demand training
PlaceWare Log-In Page
Download the Plug-In
Plug-in allows you to show the service site coordinator your desktop
Can download while in a web conferencing session
The Participant’s Console
Sharing your view
View Sharing
1.Start the application you want to share.
2.Click the Create New Slide Sharing button.
The Sharing Box
Support Scenarios
Using GIL Quick Connect
Working with the MARCIVE Authority process
Downloading a new software release
Troubleshooting a Voyager client
Installing/upgrading VRS
Assisting with UB/UC issues