Customer reference

Customer profile

Military Commercial Joint Stock Bank—MB Bank—was established in 1994 and is headquartered in Hanoi, Vietnam. The bank offers commercial lending and financial services for clients in four countries - Vietnam, Cambodia, Laos and Russia. It has 15,000 employees and 4 million clients.

New challenges

• Providing customers with high-speed services online

• Continuously improving business processes to support compliance

• Changing compliance control and product releases from decentralized to centralized

• Removing manual intervention from process management

Solutions

• webMethods Integration, BPMS, CentraSite

• Universal Messaging

Key benefits

• Centralized control of compliance and product releases

• Optimized processes and improved work efficiency by 40%

• Reduced operating costs by 30%

“ Software AG’s products have helped us to build and deploy business process management banking software. Our customers are happy that we can now approve loans faster and that we offer a quicker online service.”— Hoc Nguyen Xuan | CIO, MB Bank

MB Bank, recognized as an outstanding retail bank by the 2019 Vietnam Outstanding Banking Awards, was struggling to manage rapid growth and a large influx of new customers. Its employees had to contend with many time-consuming, manual processes including: new customer onboarding and a slow online banking system.

Loan approvals were taking too long, increasing the risk that potential new customers might be lost to faster competitors. Finding out where mistakes or errors had been made along the process chain was very difficult.

Banking on transformation

Using webMethods MB Bank streamlines processes

Banking

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The bank wanted to build a computerized business process management system that could streamline and centralize its processes, and—at the same time—ensure the bank’s compliance with local regulations.

MB Bank CIO, Hoc Nguyen Xuan, said: “Our bank is the only bank that always grows in the Vietnamese market. So, we needed to make sure every task could be done as smoothly and quickly as possible. We chose webMethods because it meets our criteria as well as passes our rigorous tests.”

The bank’s initial solution was to take webMethods Business Process Management Suite (BPMS) to help tie together its many disparate systems. It immediately gained end-to-end control and visibility of its processes, enabling it to align business with IT when creating solutions.

Most recently, MB Bank has implemented webMethods CentraSite for API management and SOA. CentraSite enabled the bank to create a central, platform-independent application for defining, storing and describing assets. It can now re-use its data in all its branches and subsidiaries, reducing the need for manual intervention and giving the team back hours of working time.

MB Bank processes around 30,000 tasks per day for nearly 3,000 users with webMethods.

Using webMethods, MB Bank streamlines processes