Further information

To get up-to-date information about bus times, including route maps and timetables as well as access to the Journey Planner, go to: www.northyorks.gov.uk/businfo

For journey planning enquiries phone Traveline on 0871 200 2233. Landline calls to this number cost 10p a minute. Mobile phone costs may vary and may be considerably higher.

If you haven’t got access to the internet use the contact details below.

If you live in the York area: telephone: 01904 551670, email: ycc@york.gov.uk or visit: www.york.gov.uk

If you live in North Yorkshire (apart from York) see contact details below.

Q. Can I use my pass on any other transport?A. No, bus passes are not valid on taxis, rail services, tour buses, park and ride or coach services. They are only valid on eligible local bus services.

Q. What do I do if my pass is lost or stolen?A. You must tell us, as this will help prevent it being used fraudulently. We will send you a replacement pass.

Q. Do I have to pay for a replacement pass?A. If your pass has been stolen and you can supply a crime reference number there will be no charge. If your pass has been lost or damaged there will usually be a small charge.

Q. I am moving house, what do I need to do?A. You must contact us and notify us of your change of address. If you are moving out of North Yorkshire you must return your pass, as you are no longer entitled to the concession from the County Council. You will be able to apply for a pass from your new local authority.

Using your bus pass

Business and Environmental Services

Contact us

North Yorkshire County Council, County Hall, Northallerton, North Yorkshire, DL7 8AD

Our Customer Service Centre is open Monday to Friday 8.00am - 5.30pm (closed weekends and bank holidays). Tel: 01609 780 780 email: customer.services@northyorks.gov.uk web: www.northyorks.gov.uk

If you would like this information in another language or format please ask us. Tel: 01609 780 780 email: customer.services@northyorks.gov.uk

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In this leaflet, you will find information about how to use your bus pass.

When boarding a bus show your pass to the driver then place it on the ticket machine to record your journey. On some buses without this equipment, the driver will record your journey manually.

The North Yorkshire and York scheme allows some disabled pass holders to receive the free concession for a companion travelling with them in North Yorkshire and City of York. The companion entitlement is not generally available elsewhere in England. However some scheme areas may allow free travel for a companion so do ask when you board the bus. You do not have to take the same companion on every journey, but they must board and get off the bus at the same location that you do.

North Yorkshire County Council is responsible for administering the English National Concessionary Travel Scheme (ENCTS) in North Yorkshire. For all enquiries relating to your bus pass please contact the County Council, at www.northyorks.gov.uk or telephone 01609 780 780.

General terms and conditions of a bus pass

• Use of the pass is subject to the terms and conditions of the North Yorkshire and York scheme, which are summarised in this leaflet. It is also subject to the terms and conditions of the operator on whose vehicle the journey is being made.

• Possession of a bus pass gives no priority over other passengers and does not guarantee any person the right to a seat on any vehicle.

• North Yorkshire County Council reserves the right to amend the terms of the scheme and to withdraw, amend or replace any pass.

• The pass remains the property of the County Council and is not transferable. It may be used only by the person whose name and photograph appear on it. Any attempt to use the pass fraudulently will result in the pass being withdrawn.

• The pass is not valid if it is out-of-date, illegible, damaged or altered.Sample pass with

companion entitlement

Your questions answeredQ. When exactly can I travel?A. Your pass is valid for use on bus services in York and North Yorkshire from 9am to 6am the following morning on weekdays and anytime on a weekend and bank holidays. Elsewhere in England it can generally only be used from 9.30am to 11pm weekdays and anytime on weekends and bank holidays.

Q. Can I travel anywhere in England for free?A. Yes, but you can’t travel in other areas of the UK, for example Scotland and Wales.

Q. Is my pass valid for travel in London?A. Yes, your pass is valid for free off peak bus travel in London; only London residents can enjoy the additional benefits offered by the London Freedom Pass such as free travel on the underground.

Q. Can i use my bus pass on any bus service?A. No. The vast majority of bus services will accept your pass for free travel. Some services such as tour buses, Park & Ride, or services primarily for the purpose of tourism are excluded. Your pass will generally entitle you to a reduced fare on these services.