Using Your CapTel ®

305-014207 5/09

Model 200

Ultratec, Inc.450 Science DriveMadison, WI 53711(888) 269-7477 (Voice/CapTel )(800) 482-2424 (TTY)(866) 670-9134 (Spanish CapTel Customer Service)(608) 238-3008 (Fax)CapTel@CapTelMail.com (Email)www.captionedtelephone.com

IMPORTANT! Dialing 911 in an EmergencyTo reach help as quickly as possible in an emergency, all 1-Line CapTelcalls placed to 911 connect directly to Emergency 911 Services. 911 calls are not routed through the captioning service. This means:

• Emergency 911 calls are not captioned in the same manner asregular CapTel calls.

• Emergency 911 calls are treated as VCO calls* during which the 911 call-taker can hear everything you say, and then typeshis/her response which appears on the CapTel display screen.

• You speak directly into the handset, as you would with any otherCapTel call. The 911 call-taker will hear everything you say.You may not be able to hear the call-taker, but he/she can type instructions to you, which will appear on the CapTel display screen.

• Watch the CapTel display screen for information.

Please familiarize yourself with Dialing 911 in an Emergencyon page 29. (For more information on dialing 911 with 2-LineMode, see page 38).

* VCO stands for “Voice Carry Over”, a service common in relay in which callers speak for themselves and read typed responses.

Seventh editionMay 2009Second Printing©2005-2008 Ultratec, Inc.

and CapTel are registered trademarks of Ultratec, Inc.

CONTENTS ■ 1

CONTENTS

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2Installing CapTel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6Calling & Answering (1-Line Mode) . . . . . . . . . . . . . . . . . .9Adjusting the Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12Using Calling Features . . . . . . . . . . . . . . . . . . . . . . . . . . . .15Menu Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19Advanced Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25Dialing 911 in an Emergency (1-Line Mode) . . . . . . . . . .29Using 2-Line CapTel (Optional) . . . . . . . . . . . . . . . . . . . . .32Dialing 911 with 2-Line CapTel . . . . . . . . . . . . . . . . . . . . .38 Helpful Tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41Care & Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

TOLL-FREE CAPTIONING SERVICE VOICE NUMBERGive people who call you the appropriate Captioning Service VoiceNumber in order for you to get captions when they call (1-Line CapTelusers only). See directions on page 10 to get captions on incoming calls.

Captioning Service Voice Number . . . . . . . . . . . . . . . . .1-877-243-2823

Exceptions:Federal Relay CapTel Calls . . . . . . . . . . . . .1-888-801-7210Spanish-to-Spanish Captioning Calls . . . . . .1-866-217-3362California Residents Only (Non-Federal) . . .1-866-399-9050California Spanish-to-Spanish Only . . . . . . .1-866-399-9090Texas Residents Only (Non-Federal) . . . . . .1-800-933-5129Texas Spanish-to-Spanish Only . . . . . . . . . .1-800-933-5417

OVERVIEW

How Does CapTel Work?CapTel works like any other amplified telephone, with one importantdifference. It also displays written captions, which are provided by acaptioning service, of everything the other person says. Captions aretreated with absolute confidentiality.For information about how CapTel works in 2-Line mode (optional)please see Using 2-Line CapTel on page 32.

2 ■ OVERVIEW

Captions of whatthe person saysappear on yourCapTel display.

Everything the personsays also goes througha Captioning Service,which transcribes hiswords into captionsusing the latest in voice-recognition technology.

Talk to the person you are calling.

Listen to his responses.

CAPTEL USER

CapTel (1-Line Mode)

Features

OVERVIEW ■ 3

TOP VIEW1. Handset hook2. Display screen3. Display buttons4. Number buttons5. Menu button6. Flash button7. Hold button

and light8. Volume button

and light9. Caption button

and light10. Ringer Volume

control11. Conversation

Tone control12. Conversation

Volume control13. 3.5mm Headset

jack (left) and2.5mm Audio jack (right)

BOTTOM VIEW(shown withoutdesktop/wall footplate)

14. Power jack15. Telephone line

jack for 1st (primary) line

15a. Telephone linejack for 2nd line

16. Handset cordjack

Display & Display ButtonsThe display screen provides word-for-word captions during your phoneconversation. The screen also displays the menu when you press the

button. Use the Display buttons to make selections when using the menu system.

Menu ButtonThe button allows you to personalize settings such as display contrastand ringer pitch. You also use the button to setup the CapTel foroffice use. Menus appear on the display, and you can move through thedifferent menu options by pressing the button repeatedly.

Caption ButtonBefore you make an outgoing call, you can set your CapTel either todisplay captions or to turn captions off. When the red light over the

button is lit, the Caption feature is on and your outgoing call willautomatically be directed through the captioning service. You can changethe Caption feature setting to off or to on by pressing the buttonbefore you dial. See Calling & Answering on page 9 for more informationabout placing/receiving calls with captions.

Volume (VOL) Button & Slide ControlWhen you need amplification, use the slide control to makeadjustments. For an added boost during each call, press the button.The boost turns off when the handset is hung up (see also Tone SlideControl on page 5).

VOL

VOLUME

CAPTION

CAPTION

MENU

MENU

MENU

MENU

4 ■ OVERVIEW

OVERVIEW ■ 5

Tone Slide ControlThe Tone Slide Control allows you to adjust the quality of sound thatcomes through the handset to a frequency range that works best for you.With the slide control, you can increase low- or high-frequencysounds for utmost clarity.

Hold Button (Mute for Captioned Calls)During a non-captioned call, you can put the caller on hold by pressingthe button. Neither you nor the person on the other end of the linewill hear sounds from the line. If you press this button during a captionedcall, the feature works like a mute button. You will still receive captionsand hear the person’s voice coming through the handset, but they will notbe able to hear what you say or any background noises.

Loud RingerThe ringer has volume control so you can select the ring volume thatworks best for you. There is also a Ringer Pitch option in the menu.

Flash Button (Non-Captioned Calls Only)Some telephone service features like call-waiting require a “hook flash”which is a very brief interruption of the connection, like hanging up thephone for one second. The timing for a hook flash can be tricky but the

button times it perfectly so you will not accidentally disconnectyour call.

2.5mm/3.5mm Audio JacksYou can plug a headset, neckloop, or other assistive device into yourCapTel to maximize audio quality or for convenient hands-free use.

FLASH

HOLD

TONE

6 ■ INSTALLATION

INSTALLING CAPTELCapTel includes the following parts:

✔ Handset with coiled cord

✔ AC adapter

✔ 7-foot telephone line cord

✔ 6-inch telephone line cord (use when mounting on wall)

✔ Desktop/wall footplate

STEP 1 – Select a LocationThe CapTel requires a standard (analog) telephone line like those in mosthomes. If you are installing the CapTel in an office setting, check withthe telephone system administrator to make sure you are using an analogport such as is used by some computer modems, some fax machines, or adirect-connect text telephone (TTY).

Setup the CapTel in a place where:

✔ There is an electrical outlet nearby.

✔ There is a phone jack nearby.

✔ The surface it is set on, or mounted to, is stable and secure.

✔ The area is protected from excessive heat or humidity.

CAUTION! Do not plug the CapTel into any telephone line other than a standard analog telephone line or an analog port.Connection to a digital telephone line may damage the CapTelor the telephone system and will void your warranty. You mayconnect to a Digital Subscriber Line (DSL) only if there is an inlineDSL filter between the phone jack and the CapTel. CapTel is notrecommended for use with digital cable or VOIP telephone service.

INSTALLATION ■ 7

STEP 2 – Setup the CapTel

For Desktop Use1. Plug the AC adapter cord into the round

power jack on the bottom of the CapTel.

2. Plug the telephone line cord into the first (left) telephone line jack.

3. Attach the desktop/wall footplate,making sure the larger side is along the top edge of the CapTel.

4. Plug the telephone line cord into thewall jack and the AC adapter into anelectrical outlet.

For Mounting on WallTo mount the CapTel on a wall, follow the above instructions with the following changes:

1. Flip the handset hook over so that the hook points up.

2. Plug the 6-inch telephone line cord into the telephone jack.

3. Attach the desktop/wall footplate,making sure the larger side is down.

4. Plug the telephone cord into the wall jack. Then, line up the holes in the desktop/wall footplate with the studs on the wall. Hook thefootplate on the studs and pull down.

NOTE: To personalize the menu settings after setup, see pages 19-24.

To setup CapTel with other devices (such as a signaler oranswering machine) see page 46.

To setup CapTel for 2-Line Mode see page 32.

8 ■ INSTALLATION

IMPORTANTSTEP 3 – Register Your Long Distance Provider

If you plan to make long distance captioned calls with your new CapTelphone, please let CapTel Customer Service know what long distancecompany you want your charges to be billed under, so that it appearscorrectly on your phone bill (under your existing long distance service or calling plan).

If you do not tell CapTel Customer Service which long distance serviceshould be used, long distance captioned calls placed on your CapTelphone will be billed under the same long distance service/company thatyour state uses for Relay calls (varies by state).

Indicating your preferred carrier of choice only affects captioned longdistance calls made on your CapTel phone. Local calls and calls to toll-free numbers are not affected. You are never charged a fee for using the CapTel captioning service.

To Indicate Your Preferred Long Distance Carrier: (Select One)

1) Register online at www.captionedtelephone.com

2) Email at CapTel@CapTelMail.com

3) Call toll-free: 1-888-269-7477 (V/CapTel); 1-800-482-2424 (TTY)

4) Mail the Long Distance registration card enclosed in the box.

NOTE: If people call your CapTel phone via long distance, encouragethem to register their long distance service/calling plan with CapTelCustomer Service, too. This will ensure their long distance captionedcalls to you are billed correctly under their existing long distancecompany/calling plan on their phone bill.

CALLING & ANSWERING (1-LINE MODE)

Placing a Call with CaptionsUsing the CapTel is easy—just pick up the handset and dial:

1. Verify that the Caption feature is on. The red light over the button should be lit. If the light is not on, turn on the feature bypressing the button before dialing your call.

2. Pick up the handset. Dial the phone number of the person you arecalling (example: 555-1234).Remember to dial a 1 + area code if the number is long distance.

3. After a few seconds you will seea message letting you know that theCaptioning Service is being connectedto your CapTel phone. Onceconnected, the Captioning Servicedials the person you are calling.

4. You may begin speaking as soon as you hear the other person answeror see the Signal Meter flicker (see Knowing What is Happening on the Line on page 14).

NOTE: If the Caption feature is turned off when you dial, the CaptioningService will not be connected and you will not receive captions. Youcannot turn on captions manually in the middle of a call with 1-LineCapTel. If you would like captions, hang up, turn on the Captionfeature, and place the call again.

CAPTION

CAPTION

Using CapTel in an Office, Hotel or Nursing Home Setting or withCall-waiting

NOTE: If you need to dial a number for an outside line and/or you havecall-waiting, see page 20 and 21 before placing your first call. Foradditional calling instructions and tips, see Helpful Tips on page 41.

CALLING & ANSWERING (1-LINE MODE) ■ 9

10 ■ CALLING & ANSWERING

Answering a Call with Captions (1-Line Mode)Because the captions are provided by a Captioning Service, the personcalling you must first connect with the service in order for you to receivecaptions during the call (1-Line CapTel only). Give your callers the toll-free Captioning Service voice number (see page 1).

1. The person calling you first dials the toll-free Captioning Servicevoice number (see page 1).

2. The caller will hear a recording: “Thank you for calling the CaptionedTelephone Service. For Long Distance calls, be sure to register yourpreferred Long Distance Provider. For additional information, press #.Please enter the area code and phone number of the person you arecalling followed by the pound (#) sign.” Then, the caller dials yourphone number.

3. When your CapTel rings, the display lights up and flashes RING.

4. Pick up the handset. If the caller isconnected through the CaptioningService, there is a pause while theservice connects to your CapTel. The red light over the buttonturns on and the display reads Waiting for Captions.

CAPTION

The person calling you dials theCaptioning Servicefirst. Then, the callerenters your phonenumber.

The CaptioningService connects the call to you and tran-scribes everything the caller says into captions for you to read on the display screen.

Talk to the other person.

Listen to his responses.

CAPTEL USERCapTel 1-Line1 3

2

21

CALLING & ANSWERING ■ 11

During the pause, the person calling you hears the recorded message“Please hold, the person you have called will be with you shortly,”and will not hear you speak.

5. Watch the display. You may beginspeaking as soon as you see that thecall has connected.

If you answer an incoming call on a phone other than the CapTeland you hear a beep that reoccurs throughout the call, the personwho called you used the CapTel Captioning Service. Pick up yourCapTel phone. It will detect the beep signal and begin to provide youwith captions. Hang up the extension phone to continue via CapTel.

There is a 2-minute time limit for the CapTel phone to be picked upwhen answered on another extension or the call will be disconnected.

NOTE: If the call was not placed through the Captioning Service, thecall will not be captioned. You cannot turn on captions manually in themiddle of a call with 1-Line CapTel. The screen will go dark. If youwould like captions, ask the person to hang up and call you again throughthe Captioning Service using the toll-free voice number (see page 1).

Placing a Call Without CaptionsAnyone can use the CapTel phone. If you don’t need captions, turn offthe feature by pressing the button before picking up the handset:

1. Press the button to turn off the Caption feature. Verify that the red light is off.

2. Pick up the handset.

3. Dial the number of the person you are calling.

NOTE: The automatic dialing prefix, saved in the CapTel menu forestablishing an outside line, does not work during non-captioned calls. SeeIs a Number Required to Dial an Outside line? on page 20 for more details.

Answering a Call Without CaptionsWhen your CapTel rings, the display lights up and flashes RING. Pick upthe handset and begin speaking. The display remains blank and theCaption light remains off.

CAPTION

CAPTION

12 ■ ADJUSTING THE SOUND

ADJUSTING THE SOUND

Conversation VolumeTo increase the overall volume of the person’s voice coming through thehandset:

1. Move the slide control, located on theright side of the CapTel, toward the top of thephone until the volume is at a comfortable level (see also Conversation Tone below).

2. For an additional boost (up to a maximum total gain of 35 dB),press the button. The red light over the button comes on. This boost turns off when you hang up the handset.

When you have the volume boost on, you may still adjust the volumeslide control to reach a comfortable volume setting.

Conversation ToneTo adjust the tone setting for high- and low-frequency sounds, use the

slide control, located on the right side of the CapTel.

• If you hear high-frequency tones better, slide the slide control toward the top of thephone, so that more high-pitched sounds willcome through the handset.

• If you hear low-frequency tones better, slide theslide control toward the bottom of the phone, so that

more low-pitched sounds will come through the handset.

You can also adjust the tone of sounds coming through the handsetduring a call. Move the slide control to experience the soundchanges while the other person is talking.

TONE

TONE

TONE

TONE

VOLVOL

VOLUME

LOW HIGHTONE

NOTE: Maximum amplification (35 dB) is available on captionedcalls only.

ADJUSTING THE SOUND ■ 13

Ringer Pitch & VolumeYou can select the Ringer pitch and volume that helpyou hear best. Set the Ringer volume to off, low,medium, or high using the switch on the rightside of the CapTel.

To adjust the Ringer pitch:

1. With the handset hung up, press the button. Either your lastphone conversation or the Save Captions After Hanging up menu isdisplayed.

2. Press the button repeatedly until Ringer Pitch is displayed.

3. Press the button next to the up or downarrow to select the pitch that works bestfor you (low, medium, high). The ringer will ring as you do this. If you don’t hear the ringer, make sure the switch on the rightside of the CapTel is turned on.

4. Press the button next to Exit to leave the menu.

Using CapTel with Assistive DevicesYou can use your CapTel phone with headsets, a neckloop, or withanother type of assistive listening device to maximize the audio quality or to enjoy hands-free use. Simply plug the headset/assistive device into the appropriate 2.5mm or 3.5mm audiojack located on the front edge of the CapTelphone. Look for the small protective cover,marked with and symbols.

Open the protective cover to access the jacks.

RINGER

MENU

MENU

RINGER

14 ■ ADJUSTING THE SOUND

Knowing What is Happening on the Line(Graphic Meters)There are two indicators which appear on the display during calls to helpyou monitor sounds on the line. These meters do not appear during non-captioned calls.

The Signal MeterThe Signal Meter lights up to indicate sounds on the handset, such as thecaller’s voice or a busy signal. It indicates that a sound is coming throughthe handset even if the sound is not loud enough for you to hear. Thesize of this meter expands and contracts with the volume of the sound.Very loud sounds cause the meter to completely light up the whole box.Quiet sounds may cause just a single dot on the display to light up. This meter can help you gauge when aperson is finished speaking.

The OutgoingVolume MeterThe Outgoing Volume Meter lights upwhen you speak. This can help you see how loudly you are speaking.More of the bar lights up if you speak loudly and less lights up if youspeak quietly.

USING CALLING FEATURES ■ 15

USING CALLING FEATURES

Saving Speed Dial NumbersYou can save up to three frequently called numbers in CapTel memoryfor easy speed dialing.

1. With the handset hung up, press the button repeatedly until Program Speed Dial Numbers is displayed.

2. Press the button next to Yes.

3. Press the button next to the location that you want to save the phone number in (1, 2, or 3).

4. Enter the telephone number you wish to save by pressing the telephone keypad. Include 1plus the area code if the number is long distance. You can erasenumbers shown on the display by pressing the button next to the back arrow (←).

5. Press the button next to OK. **Saved** is displayed.

6. Repeat steps 3–5 to enter up to three memory dial numbers.

7. Press the button to go to the next menu option, or press thebutton next to Exit to leave the menu.

Speed Dialing from MemoryThe Speed Dial feature lets you quickly dial up to three frequently calledphone numbers.

To speed dial a number in memory,lift the handset, then:

1. Press the button next to the Memory Dial/Redial arrow. A list of saved numbers and the lastnumber you dialed is displayed.

2. Press the button next to the numberyou wish to dial. CapTel dials thenumber for you automatically.

MENU

MENU

16 ■ USING CALLING FEATURES

Redialing from MemoryTo redial a number, lift the handset, then:

1. Press the button next to the Memory Dial/Redial arrow. A list of savednumbers and the last number you dialed is displayed.

2. Press the button next to the number you wish to dial again. CapTel dials the number for you automatically.

Reviewing CaptionsYou can review the captions from a captioned call during the call or afterhanging up.

1. During or after* a captioned call, press the button. Thecaptions are displayed in a smaller area and Review Captions appears.

2. Press and hold the button next to the up or down arrows to scrollthrough the captions. During an active call, press Exit to see new captions.

3. If you wish to erase stored captions,press the button next to Del. “Delete all Captions?” is displayed.Choose the appropriate button next to Yes or No. If Yes is selected,all captions are erased and “Caption Memory is Empty” is displayed.

4. Press the button next to Exit to leave the menu.

*NOTE: If Save Captions After Hanging up is set to Off in the CapTel menu,you can only review captions during a call, not after hanging up. See Save Captions After Hanging Up on page 19.

Adjusting Display ContrastYou can adjust the display contrast on the CapTel display screen beforeor during a call to make the captionseasier to read.

1. Press the button repeatedlyuntil Contrast is displayed.

MENU

MENU

USING CALLING FEATURES ■ 17

2. Press the button next to the up or down arrow to adjust the contrast.

3. Press the button next to Exit to leave the menu and view captions onthe display again.

Using Hold/MuteDuring a Captioned Call (Mute)Press the button during a captioned call to mute your voice andbackground sounds. Confirm that the red light above the button islit. As long as this light is on, you can still hear what the person on theother end of the line is saying and you will still see captions on the display.However, the other person will not be able to hear you. When you areready to resume your conversation, press the button a second time.

During a Non-Captioned Call (Hold)Press the button during a non-captioned call to place the otherperson on hold. Confirm that the red light above the button is lit.As long as this light is on, the person on the other end of the line cannothear what you are saying and you cannot hear them. When you are readyto resume your conversation, press the button a second time.

You can also resume your conversation from another telephone on thesame line. This is done by hanging up the handset while the CapTel ison hold, then picking up the handset of the second phone. The CapTel ishung up automatically.

Using Flash (Non-Captioned Calls Only)Some telephone service features like call-waiting or 3-Way Callingrequire a “hook flash.” The hook flash is a very brief interruption of theconnection like hanging up the phone for one second. When using hookflash during a non-captioned conversation, press the button. Thereis a brief click or silence on the line. If using call-waiting, the secondcall should now be connected.

NOTE: The Flash button should not be used in 1-Line Mode during acaptioned call. This may disconnect the call.

FLASH

HOLD

HOLD

HOLD

HOLD

HOLD

HOLD

18 ■ USING CALLING FEATURES

Using Caller IDIf you subscribe to Caller ID service from your phone service provider,your CapTel phone will display the name and/or number of the personcalling, depending on the service to which you subscribe.

Incoming CallsCapTel will display the name and/ornumber of the person calling.

Unanswered CallsCapTel will also display Caller ID information for all incoming calls that have not been answered. CapTel stores up to 99 entries of caller information.

To view previously received calls,press the button next to the arrow (→).

The display will show you Caller IDinformation for each incoming call,in the order that it was received. Press the button next to the up arrow or down arrow to move through the list of callers.The number in the upperleft corner of the CapTel display tells you what position in the list youare looking at.

Press the button next to DEL to delete an entry. Press the button next toExit to leave the list of callers.

Viewing Caller IDTo view your previous Caller ID entries at a later time, simply press the

button until you see the list of names and/or numbers on your displayscreen. Press the button next to the up arrow or down arrow to movethrough the list of callers. Press the button next to DEL to delete an entry.Press the button next to Exit to leave the list of callers.

MENU

MENU SETTINGS ■ 19

MENU SETTINGSTo access the Menu settings:

1. With the handset hung up, press the button. The display willshow captions from your last conversation or the Save Captions AfterHanging up menu.

2. Continue pressing the button repeatedly to scroll through the menu options. Press the button next to Exit at any time to quit programming.

Save Captions After Hanging UpWhen this feature is on, captions from your most recent phoneconversations are saved. CapTel can store approximately 500 lines of captions, allowing you to review conversations after the call.

1. With the handset hung up, press the button. The display willshow captions from your last phone conversation or the Save CaptionsAfter Hanging up menu.

2. Choose whether to save captions after hanging up by pressing theappropriate button next to On or Off.

3. Press the button to go to the next menu option, or press thebutton next to Exit to leave the menu.

NOTE: You can erase saved captions. This will delete all savedconversations. See Reviewing Captions on page 16.

Display Contrast1. With the handset hung up, press the

button repeatedly until DisplayContrast is displayed.

2. Press the button next to the up ordown arrow to adjust the contrast of the display.

3. Press the button to go to the next menu option, or press thebutton next to Exit to leave the menu.

MENU

MENU

MENU

MENU

MENU

MENU

20 ■ MENU SETTINGS

Is a Number Required to Dial an Outside Line?In an office setting, use this feature if you need to dial 9, for example, toget an “outside line”. The number must be saved here to get an outsideline during captioned calls. The number is automatically dialed by theCapTel phone at the start of every call when the Caption feature is on.You cannot dial the number manually on a captioned call.

1. With the handset hung up, press the button repeatedly until Is a number required to dial an outside line? is displayed.

2. Choose the appropriate button next to Yes or No. If you select Yes, usethe number buttons to add a “9” or another number. You can insert atwo–second delay by pressing the button next to the comma on thedisplay. You can erase numbers shown on the display by pressingthe button next to the back arrow (←).

3. Press the button next to OK. ** Saved** is displayed.

4. Press the button to go to the next menu option, or press thebutton next to Exit to leave the menu.

NOTE: The dialing prefix is not used on non-captioned calls. You willneed to dial the “9” prefix manually if calling without captions from anoffice environment.

MENU

MENU

MENU SETTINGS ■ 21

Do You Have Call-Waiting?If you have call-waiting on the phone line that your CapTel is connectedto, incoming calls may disrupt the connection with the captioning serviceunless you block call-waiting. During a captioned call with 1-Line CapTel,you should block your call-waiting service to prevent interruption ofcaptions. Programming the call-waiting block will not affect non-captionedcalls. If you program a call waiting block but do not actually have callwaiting service, your captioned calls will not dial out correctly.

1. With the handset hung up, press the button repeatedly until Do you have call-waiting? is displayed.

2. Press the button next to Yes (press No if you do not have call-waiting).

3. Enter number to block call-waiting is displayed. Type the number toblock call-waiting using the number keypad. You can erase numbersshown by pressing the button next to the back arrow (←). You mayneed to enter a “,” after the number for a 2-second delay by pressingthe button next to “,”.

4. Press the button next to OK. **Saved** is displayed.

5. Press the button to go to the next menu option, or press thebutton next to Exit to leave the menu.

NOTE: Check your local phone book for directions on blocking the call-waiting tone in your area. Many telephone service providers use *70 or *70, as the sequence to block the call-waiting tone.

MENU

MENU

22 ■ MENU SETTINGS

Captioning External Answering Machine MessagesIf you call a phone number to access your voice mail messages, CapTelwill caption the messages for you (see Retrieving Your Voice MailMessages on page 25). You can also use CapTel to receive captions ofvoice messages left on an answering machine that is near your CapTelphone by playing the messages aloud.

1. With the handset hung up, press the button repeatedly untilCaption External Answering Machine Messages is displayed.

2. Press the button next to OK.

3. Pick up the CapTel handset, andplace the handset mouthpiece next to the answering machine speaker.Make sure the handset mouthpiece is close enough to “hear” themessages as they are played aloud.

4. In this mode, CapTel willautomatically dial the captioningservice. Watch the display to seewhen a connection is established.

5. Start playing the voice messagesaloud on your external answeringmachine. Watch the CapTel displayto see captions of the voice messages.

Save or delete voice messages directly on the answering machine. When you are finished, hang up the CapTel handset. The Caption ExternalAnswering Machine Messages feature will go off automatically.

MENU

MENU SETTINGS ■ 23

Captions (On/Off Setting)You can change the default setting of CapTel to always have captions setto On or to always have captions set to Off, without needing to press the

button before each call.

Captions OnWhen the caption default is set to On, every outgoing call is automaticallyconnected through the Captioning Service. The light above the button remains lit. You will receive captions on every outgoing call,unless you first turn off the caption feature by pressing the button.For information on turning captions on and off in 2-Line mode, pleasesee page 37.

Captions OffWhen the caption default is set to Off, outgoing calls are not automaticallyrouted through the Captioning Service. The light above the buttonremains off when you pick up the handset. If you want captions for yourcall, you must press the button first to turn captions on beforedialing the phone number of the person you are calling.

In either case, pressing the button will override the default setting,letting you turn captions on or off each time you place a call – regardlessof what the caption default is set to (see Caption Button on page 4).

To change the Captions (On/Off Setting):

1. With the handset hung up, press the button repeatedly untilCaptions is displayed.

2. Press the button next to On or Off.

3. Press the button next to Exit.

NOTE: The caption default does not affect incoming calls. If anincoming call is placed through the Captioning Service, you willautomatically receive captions throughout the call, even if thecaption default is set to “Off”. Please see Toll-Free Captioning Service Voice Number on page 1 for the number to give your callers.

MENU

CAPTION

CAPTION

CAPTION

CAPTION

CAPTION

CAPTION

24 ■ MENU SETTINGS

Ringer Pitch1. With the handset hung up, press the

button repeatedly until RingerPitch is displayed.

2. Press the button next to the up ordown arrow to select the pitch thatworks best for you. The ringer will ring as you do this. If you don’thear the ringer, make sure the switch is turned on (see page 13).

3. Press the button next to Exit to leave the menu.

RINGER

MENU

ADVANCED CALLING ■ 25

ADVANCED CALLING

Using Automated (Touchtone) SystemsWith CapTel, you can easily receive and/or leave messages on answeringmachines or voice mail systems with automated menus. You can pressthe CapTel number buttons at any time during a call to make selections.This makes navigating automated systems easy. You may press a numberbutton as soon as you are ready to make a selection. You do not need towait for the captions prior to pressing your selection. The captioningservice continuously transcribes anything that is said regardless of what you are saying or which buttons you press.

Note: Some automated systems have very short response times which maydisconnect you. If this happens, simply hang up and try the call again.

Leaving Messages on Answering MachinesYou may begin leaving your message as soon as you see BEEP on thedisplay screen or hear the recorded greeting end.

If you receive no further information, you may assume your message was recorded. If the answering machine is capable of confirming that a message was left, you will see the confirmation message on the CapTel display.

Retrieving Your Voice Mail MessagesSimply call the phone number you dial to check your voice mail/answeringmachine system and follow your voice mail/answering machine promptsto retrieve your message (with 1-Line CapTel, you must enter the entireseven digit phone number – “*” codes or three digit access codes are notsupported in 1-Line mode.)

You can press the number buttons at any time; you do not need to waitfor the captions before pressing your selection.

To receive captions of voice messages left on an answering machinelocated next to your CapTel, please see Captioning External AnsweringMachine Messages on page 22.

26 ■ ADVANCED CALLING

Calling Another 1-Line CapTel User (CapTel to CapTel)Because you want the person you are calling to receive captions, you willfirst need to connect to the captioning service.

1. Verify that the Caption feature is on. If the red light over the button is not lit, turn on the feature by pressing the button.

2. Pick up the handset and dial the CapTel Captioning Service voicenumber (see page 1). This is the number you normally give tohearing individuals to call you.

3. The recording will say: “Thank you for calling the CaptionedTelephone Service. For Long Distance calls, be sure to register yourpreferred Long Distance Provider. For additional information, press #.Please enter the area code and phone number of the person you arecalling followed by the pound sign (#).”

4. Enter the phone number of the person you wish to call, then pressthe # key. Remember to dial the area code if necessary.

5. You may begin speaking as soon as you hear the person you arecalling answer or you see the Signal Meter flicker (see KnowingWhat is Happening on the Line on page 14). You will receivecaptions of everything that they say.

CAPTION

CAPTION

ADVANCED CALLING ■ 27

Calling a TTY User Via Traditional RelayWith 1-Line CapTel, you can call TTY users by placing the call throughrelay. There are two ways to do this:

Dialing the Relay Voice NumberCapTel calls placed through your state’s toll-free relay number arehandled like any other captioned call. Simply:

1. Make sure the red light above the button is on. Then, lift theCapTel handset and dial the toll-free voice relay number for yourstate’s relay service, which is listed in the front of your localtelephone book.

2. Watch for the relay CA to answer on the display.

3. When the relay CA answers, tell him/her the phone number of theTTY user you wish to call. The relay CA will place the call for you.

4. Everything the relay CA says will be captioned for you to read onthe CapTel display, including everything the TTY user types.

5. Speak after given the go ahead (GA). The relay CA will transcribeeverything you say into text for the TTY user to read.

Dialing 711 (1-Line Mode)CapTel calls placed through traditional relay by dialing 711 are handled asVCO* calls. When you dial 711with button on, your call does notgo through the CapTel Captioning Service. You will not receive captionsin the same way as with typical CapTel calls, and you will not be able tohear the other party over the CapTel handset.

With VCO, you talk via the CapTel handset. The other party types theirresponses, which appear directly on the CapTel display. During a VCOcall, only one person can speak at a time. You must take turns with theperson you are calling.

* VCO stands for “Voice Carry Over”, a service common in traditionalrelay in which callers speak for themselves and read typed responses.

CAPTION

CAPTION

28 ■ ADVANCED CALLING

To place your VCO call:

1. With button lit, lift the CapTel handset and dial 711. The lightabove the button will go off.

2. The display reads VCO Mode Dialing711 and connects you to the 711relay service.

3. When you see that the relay CA hasanswered, ask for “VCO please”. This will alert the relay CA thatyou will be speaking (instead of typing) throughout the call.

4. Tell the relay CA the phone number of the TTY user you wish to call.

5. Once you are connected with the TTY user, the relay CA willtranscribe everything the TTY user types for you to read in the CapTeldisplay. You will not hear anything over the CapTel handset. Whenyou see “GA”, or “go ahead”, speak into the CapTel handset as youtypically would. The relay CA will type everything you say for theTTY user to read. Remember to say “GA” or “go ahead” when youare finished talking, so the TTY user will know it’s their turn to talk.

6. Continue with your conversation. When you are finished and theCA has confirmed that the other party has hung up, hang up theCapTel handset.

NOTE: During a VCO call, the relay CA types everything for you toread instead of using voice recognition like the CapTel CaptioningService. The relay CA is not the same as the CapTel CaptioningService. Therefore, you may notice differences in the speed orappearance of words in the CapTel display.

After you hang up, the CapTel willremain in VCO mode.

Press the button to turn off VCO mode.

If a TTY user wants to call your CapTel phone directly, they should firstdial traditional Relay (711) and give the Relay CA the CapTel voice innumber (see page 1). Then, they should enter your CapTel phone number.

For information about calling TTY users with 2-Line CapTel, see page 39.

CAPTION

CAPTION

DIALING 911 IN AN EMERGENCY (1-LINE MODE)In order to provide the fastest possible access to help in an emergency,all 1-Line CapTel calls to 911 are immediately directed to Emergency 911 Services instead of being routed through the Captioning Service.This means:

• There are no delays in accessing emergency personnel, as your call isdirectly connected to a 911 call center.

• Emergency 911 calls are not captioned in the same manner thatregular CapTel calls are because the call is not routed through theCapTel Captioning Service.

• Emergency 911 calls are treated as VCO* calls during which the 911call-taker can hear everything you say, and then types his/her responsethat appears on the CapTel display screen.

• You speak directly into the handset, as you would with any otherCapTel call. The 911 call-taker will hear everything you say. You may not be able to hear the call-taker, but he/she can typeinstructions to you, which will appear on the CapTel display screen.

• Emergency 911 Services will know the number you called from and be able to locate you and send appropriate help, based on thelocation from which your CapTel call is placed.

Remember that in a fire or gas leak, leave the premises immediately andcall from a safe location.

Always remember to turn Captions on before dialing 911.

* VCO stands for “Voice Carry Over”, a service common in relay inwhich callers speak for themselves and read typed responses.

For information about dialing 911 with 2-Line CapTel, see page 38.

DIALING 911 IN AN EMERGENCY ■ 29

30 ■ DIALING 911 IN AN EMERGENCY

Dialing an Emergency 911 Call Directly(Recommended Method 1-Line)

1. Make sure the light above the button is lit. Pick up

the CapTel handset. Dial 911 on the keypad.

2. The light above the buttonwill go off, and the display shows*CAPTIONS ARE OFF* Dialing 911 Directly. Watch the display for instructions.

3. When you hear the 911 call-taker or see that a connection has beenestablished, talk into the CapTel handset as you normally would. Be sure to tell the 911 call-taker the nature of your emergency.

If you cannot hear and need captions from 911, press the button next to the message If you need captions from 911 press here on the display screen.

The CapTel will automatically send a text message to 911 tellingthem to type messages to you.

Watch the status bar on the display screen to know when 911 has established captions.

4. You can read 911’s typed messages on the CapTel display. Then respond by talking into the CapTel handset as you normally would.

5. Watch the display screen for further instructions.

NOTE: The 911 call-taker will not be able to hear you when he/she istyping messages.

After you hang up, the CapTel willremain in VCO mode in case 911 callsyou back. To turn off VCO mode, pressthe button.CAPTION

CAPTION

CAPTION

DIALING 911 IN AN EMERGENCY ■ 31

Dialing an Emergency 911 Call ThroughTraditional Relay (Alternative Method)Relay services are equipped to help provide text captions during 911calls, and are very familiar with VCO (combined voice and text) calling.If you place an emergency call through relay, you will receive textcaptions of everything that the 911 call-taker says. You will not be ableto hear the 911 call-taker, however, over the CapTel handset.

NOTE: Dialing 911 through a relay service may delay your connectionto emergency personnel.

1. Make sure the button is on. Pick up the CapTel handset. Dial 711 on the keypad.

2. The Caption light will go off,and the display will show VCO Mode Dialing 711. Watch the display for a connection to the relay.

3. When you see that a connection has been established, ask for VCO.Tell the relay CA that the call is an emergency and request 911.

4. The relay CA will place your call to Emergency Services, andtranscribe everything the 911 call-taker says into text, which appears on the CapTel display.

5. When you see “GA”, or “go ahead”, talk into the CapTel handset asyou normally would. Be sure to tell the 911 call-taker your locationand the nature of your emergency. Remember to say “GA” or “goahead” when you are finishedtalking, so the 911 call-taker will know it’s their turn to reply.

Remember that in a fire or gas leak,leave the premises immediately and call from a safe location.

NOTE: After you hang up, the CapTel will remain in VCO mode incase 911 calls you back.

Press the button to turn off VCO mode when you’re done withyour 911 contact.

CAPTION

CAPTION

32 ■ USING 2-LINE CAPTEL (OPTIONAL)

USING 2-LINE CAPTEL (OPTIONAL)

Your CapTel phone is equipped for 2-Line capabilities, which will allow you to receive captions on every call, at any time in the call. With 2-Line CapTel enabled you can:

• Receive captions on all incoming calls. (Your caller dials youdirectly, instead of placing the call through the captioning service.)

• Turn captions on or off at any time during a conversation.

• Give your callers one telephone number. (There is no separatecaptioning service number for callers to remember.)

• Get full captioning for every type of call, including emergency callsand calls through relay.

• Share a call without interrupting captions. (Others can pick up anextension line).

• Benefit from the call-waiting feature without interrupting captions.

NOTE: Using CapTel in 2-Line mode is optional, and requires a secondanalog telephone line with its own telephone number (separate fromLine #1). This CapTel phone also operates normally with just onetelephone line, as described earlier in this user manual. When operatingwith only one telephone line, the above features do not apply.

Captioning Service is auto-matically connected to thecall on Line 2, to providecaptions of everything thecaller says.

CAPTIONING SERVICECAPTEL USER

People dial your numberdirectly like they would with any other call, and have the voice conversationwith you on Line 1.

CALLERS/PEOPLE YOU CALL

Line 1

Voice Conversation

L ine 2

Capt ions

� Your primary phone number (the number yougive to people that call you)

� Can be analog, DigitalCable, DSL, or VOIP

LINE 1� Must be analog or DSL

with an DSL filter� Can be very basic –

no need for special services (such as Caller ID,Call Waiting, etc.)

� No need for long distanceservice

LINE 2

C O N N E C T S A U T O M A T I C A L L Y

HOW 2-LINE CAPTEL WORKS ■ 33

HOW 2-LINE CAPTEL WORKS

REQUIREMENTS FOR 2-LINE CAPTELUsing 2-Line CapTel requires two separate telephone lines.

• Each telephone line needs its own separate telephone number (notjust an extension or one line that supports two numbers).

• One of the lines must be analog, the same type of telephone line thatis used by a standard telephone (or DSL with DSL filter). The otherline can be any type: analog, DSL, VOIP, etc.

If you do not already have a second telephone line, arrangements for asecond line should be made with your local telephone service provider. Thesecond line can be very basic, no special features or services are needed(such as Caller-ID, long distance, or call-waiting). Charges may apply.

NOTE: Please use the phone cord provided with the CapTel phone oruse a similar phone cord. If you are installing the CapTel in an officesetting, check with the telephone system administrator to ensure ananalog port is available. A Digital Subscriber Line (DSL) may be usedwith an appropriate DSL filter.

34 ■ SETTING UP THE CAPTEL FOR 2-LINE USE

SETTING UP THE CAPTEL FOR 2-LINE USE

NOTE: You must follow this procedure to turn on 2-Line CapTelservice. Simply plugging a second line into the CapTel phone will not activate 2-Line capabilities.

There are two steps to setting up your CapTel. First, set it up in standard mode. Then, activate the 2-Line menu.

Setup phone for 2-Line1. Plug the AC adapter cord into the

round power jack on the bottom ofthe CapTel.

2. Plug the first telephone line cord into the jack marked with the wall-jackicon on the bottom of the CapTel(illustrated as Line #1).

NOTE: This phone line #1 should be the primary telephone number of your home/office, the phone number you would give to people to call you.

3. Plug the second telephone line cord into the other telephone jack (no symbol) on the bottom of the CapTel.IMPORTANT: Line 2 must be a standard analog line (or DSL withanalog filter).

4. Plug the telephone line cords into the appropriate wall jacks and the AC adapter into an electrical outlet.

Bottom view of CapTel phone

SETTING UP THE CAPTEL FOR 2-LINE USE ■ 35

Activate 2-Line Menu1. With the handset hung up, press

the key repeatedly untilyou see 2Line Mode?. Press thebutton next to On to turn 2-Linecapabilities on. Press Exit toleave the menu.

NOTE: If 2Line Mode? does not appear in your CapTel menu, contactCapTel Customer Service.

2. Attach the desktop/wall footplate, making sure the larger side is alongthe top edge of the CapTel. (For wall mount installation, see page 7.)

NOTE: If you are in an office setting, and your 1st line requires a numberto reach an outside line (such as “9”), you will need to manually dial adialing prefix before placing your call. If your 2nd line also requires adialing prefix to get an outside line, make sure you’ve entered one in the CapTel menu as well. See page 20 for directions.

You are now ready to begin making and receiving calls using the 2-Line capabilities.

If you have already used your CapTel phone in 1-Line Mode, be sure to remove any Call-Waiting blocks previously set in the CapTel menu.

PLACING A CALL WITH CAPTIONS (2-LINE MODE)1. Verify that the Caption feature is On. The red light over the

button should be lit. If the light is not on, turn on the feature bypressing the button.

2. Pick up the handset and dial the phone number of the person youwant to call.

3. You may begin speaking to the person as soon as you hear themanswer, or when you see captions on the CapTel display.

CAPTION

CAPTION

MENU

36 ■ ANSWERING A CALL WITH CAPTIONS

ANSWERING A CALL WITH CAPTIONS (2-LINE MODE)1. When the CapTel rings, RING is displayed.

2. Pick up the handset to answer.

If the Caption Feature is OnIf the caption feature is On, the CapTel will automatically connect the callto the Captioning Service using Line #2. After an initial delay of 12-15seconds, captions of everything the caller says will be displayed.

NOTE: As you answer a call,there is a delay between the time you answer and the time that the captions begin, because it takes time for the phone toconnect to the Captioning Service and initiate captions.

The display will indicate when captions are ready. During this time,you and your caller will be able to speak to and hear each other, so youmay begin your conversation if you can hear the caller clearly enough.You may ask your caller to hold for a moment while captions are beingestablished or speak to the other party during this time. Or, begin yourconversation when you see a CapTel CA# appear on the display.

If the Caption Feature is OffIf the caption feature is Off, the call will not be captioned initially. To receive captions of the call, simply press the button at any point during the conversation. Verify that the red light above the button is lit.

There will be an initial delay of at least 15 seconds as the phone connectsto the Captioning Service. You may speak to the other party during thistime. The display will indicate when the Captioning Service has connected.You will receive captions throughout the remainder of the call, or untilyou turn the feature off by pressing the button again. CAPTION

CAPTION

CAPTION

TURNING CAPTIONS ON/OFF DURING CALL/USING CALL WAITING ■ 37

TURNING CAPTIONS ON/OFF DURING A CALLIn 2-Line mode, you can turn the caption feature on or off at any timeduring your telephone conversations. Simply press the button toturn the feature On or Off. When the red light above the button islit, you will receive captions of the conversation. When the light is off,the call will not be captioned.

When you turn captions on in the middle of a call, there will be an initialdelay of at least 15 seconds before captions begin as the phone connectsto the Captioning Service.

IMPORTANT: If an incoming call was dialed through the toll-freeCaptioning Service (as people would do for 1-Line CapTel), you willreceive captions but will not be able to turn captions off during the call.

USING CALL-WAITING WITH 2-LINE CAPTELWith 2-Line CapTel, you can use enhanced telephone features, such ascall-waiting, that you may have purchased from your phone service. To use call-waiting during a call:

1. Listen for a beep (or read TONES in the captions) during a conversation.It may indicate an incoming call.

2. Press the button to switch to the second call (you will receivecaptions of this call as well).

3. Press the button to return to the first call if appropriate.

NOTE: If line #2 has a call-waiting feature, you should enter a call-waitingblock code in the CapTel menu. This will prevent an interruption ofcaptions. You will still receive call-waiting on line #1, the line that carries your conversation. The Call Waiting Block will only be in effectwhen making captioned calls using the CapTel phone. The block willnot affect other phones at different extensions. Please see Do You HaveCall-Waiting? on page 21 for instructions on blocking call-waiting.

FLASH

FLASH

CAPTION

CAPTION

38 ■ DIALING 911 WITH 2-LINE CAPTEL

DIALING 911 WITH 2-LINE CAPTELWith 2-Line CapTel, calls to 911 are handled exactly the same as if you’dcalled from any other type of phone, plus you get captions of the calldirectly from the CapTel Captioning Service. Emergency services will be able to locate you and send help based on the location from which you place the call. To dial 911:

1. Pick up the handset and dial 911. Your call will be directlyconnected to the local emergency center for your area.

2. Make sure the light above the button is on. If not, press thebutton to turn the captions On. You will receive captions of

everything the 911 call-taker says.

3. When 911 answers, state your emergency.

If you turn captions on in the middle of a call to 911, there will be an initial delay between the time 911 answers and the time that captionsbegin as the CapTel phone connects to the Captioning Service. Duringthat time, the 911 call-taker will be able to hear everything you say. State your emergency. If necessary, tell the 911 call-taker you are reading captions.

NOTE: The process for calling 911 is different when using 1-LineCapTel, which automatically converts 911 calls to Voice Carry Over(VCO). Please see Dialing 911 in an Emergency on page 29 for moreinformation about how 1-Line calls to emergency services are differentthan 2-Line calls.

CAPTION

CAPTION

DIALING 711 WITH 2-LINE CAPTEL ■ 39

DIALING 711 WITH 2-LINE CAPTELWith 2-Line CapTel, calls placed through a traditional relay service arehandled the same way as if you’d called from any other type of phone,plus you get captions of everything the other party says. To call aTTY/VCO user through relay:

1. Pick up the handset and dial 711.

2. Give the relay CA the phone number of the person you’d like to call.

3. Watch the display screen for instructions and captions of the TTYuser’s responses via the relay CA.

NOTE: The process for calling 711 is different when using 1-LineCapTel, which automatically converts 711 calls to Voice Carry Over(VCO). Please see Dialing 711 on page 27 for more information about how 1-Line calls through relay are different than 2-Line calls.

40 ■ 2-LINE CAPTEL: TIPS & HINTS

2-LINE CAPTEL: TIPS & HINTS

1. As you answer an incoming call, there will be an initial delay of atleast 15 seconds between the time you answer and the time that thecaptions start. This is because it takes time to connect to the CaptioningService, which provides captions throughout the call. If you canhear the caller clearly, simply answer as you normally would withany other call. Or, you may want to ask the caller to hold for amoment until the CA# appears, indicating a captionist is online.

2. Be sure that the second CapTel line (Line #2) is not in use when youplace or answer a call. If, for example, you share the second line witha fax machine or with other family members/co-workers, make surethat the line is free before using the CapTel. Otherwise, your CapTelphone will not be able to establish captions via the second phone line.

3. Be sure that if you have call-waiting on line #2, you have programmeda call-waiting block code in the CapTel menu. Otherwise, incomingcalls to line #2 may interrupt the captions. The programmed call-waiting block will only be applied to line #2, which connects withthe Captioning Service. Please see Do You Have Call-Waiting? on page 21 for instructions on blocking call-waiting.

In 2-Line mode, you can still use the call-waiting feature on line #1(the line that carries your conversation) even when you haveprogrammed a call-waiting block in the CapTel menu.

4. If you are not receiving captions:

• Check that both telephone lines are installed correctly, working, andavailable for use. The primary line must be in the jack markedwith the wall-jack icon (Line #1) on the bottom of the CapTelphone (see Setting Up the CapTel for 2-Line Use on page 34).

• If in an office setting, check that the dialing prefix is correct.• If in an office setting, make sure line #2 properly supports

800 numbers.

5. If someone calls you but your phone doesn’t ring, check to makesure the primary line they are calling is plugged into the jack withthe wall-jack icon (Line #1) on the bottom of the CapTel phone (see Setting Up the CapTel for 2-Line Use on page 34).

HELPFUL TIPS ■ 41

HELPFUL TIPS

Problem SolvingMy CapTel does not ring.Check that the switch is set to On.

Too many phones and/or computer modems in your home may exceedthe “ringer equivalence number” (REN) of your telephone service.Contact your telephone service provider to verify that your service isadequate for your needs.

I want to make captioned calls at work, but I don’t hear a dialtone when I pick up the handset.If you need to dial a “9” or another number to get an outside line, then youneed to program the required number(s) before you can make a captionedcall (see Is a Number Required to Dial an Outside Line? on page 20).

I brought my CapTel home from work and it doesn’t work.Before you use your CapTel at home, make sure you erase the dialingprefix you may have saved to get an outside line at the office (see Is aNumber Required to Dial an Outside Line? on page 20).

I dialed the phone number, but it looks like nothing is happening.• If you are in an office: do you need to dial an outside line first?

If so, make sure the menu is programmed correctly (see Is a NumberRequired to Dial an Outside Line? on page 20).

• If you are not in an office (or do not need an outside line): check tomake sure that nothing is programmed in the menu for an outsideline by pressing the menu button repeatedly until “Is a numberrequired to dial an outside line?” is displayed. Make sure thatnothing is programmed in the menu option (press the button next toYes just to check). If a number is listed, press the button next to theback arrow (←) to erase it, then press the button next to OK. Pressthe menu button until “Is a number required to dial an outside line?”is displayed again. This time, press the button next to No. Then Exitthe menu system.

• If the above steps do not solve the problem, please contact CapTelCustomer Service.

RINGER

42 ■ HELPFUL TIPS

• If you have Call-Waiting (from your telephone service): make surethat a Call-Waiting block is programmed correctly (see Do You HaveCall-Waiting? on page 21).

• If you do not have Call-Waiting: check to make sure that nothing isprogrammed in the Call-Waiting block by pressing the menu keyuntil “Do you have Call-Waiting?” is displayed. Press the buttonnext to “Yes” just to confirm that nothing has been entered. If anumber is displayed, press the button next to the back arrow (←)to erase it, then press the button next to OK. Press the menu buttonuntil “Do you have Call-Waiting?” is displayed again. This time,press the button next to “No”. Then Exit the menu system.

• Confirm the menu settings are set to “2-Line OFF” if using CapTel in1-Line mode.

• If none of the above solutions resolve the problem: reset yourCapTel telephone by unplugging the power adapter from the wall.Wait for one minute, then plug the adapter back in. If the problempersists, please contact CapTel Customer Service for help.

I dialed my call. The display just says “Captioning Service isringing” and won’t connect.If you entered a call-waiting block, make sure the code to block call-waiting is saved correctly (see Do You Have Call-Waiting on page 21). If you entered a number to get an outside line, make sure it is savedcorrectly (see Is a Number Required to Dial an Outside Line? on page 20).

There are errors in the captions.The captioning service uses voice-recognition technology to generatecaptions. Sometimes word errors may occur between words that soundalike (such as “writing” and “riding”). Other errors may occur simplybecause it is difficult for the captioning service to hear what was said dueto background noise, mumbling, etc. If you cannot understand what wassaid, simply ask the person with whom you are speaking to clarify.

HELPFUL TIPS ■ 43

I sometimes see a word in brackets, such as “<thank>.” What dothe brackets mean?At times, the captioning service may make a correction in the writtencaptions. The corrected word(s) are displayed in brackets. There may be a delay between the wrong word(s) and the correction.

The captions seem delayed.This may happen occasionally as a result of the voice recognitiontechnology. Typically, if the delay is noticeable, it is due to the captionistinserting something like a proper name which can not be transcribedaccurately by the voice-to-text technology alone.

I am not getting captions when people call me.If you use 1-Line CapTel, remind your callers to dial the toll-freeCaptioning Service voice number first (see page 1), and then enter your phone number (see Answering a Call with Captions on page 10).

If you have a home security system and are experiencing difficultyreceiving calls, please contact CapTel customer service.

If you use CapTel in 2-Line mode the captioning default might be set to Off. Simply turn the captions On by pressing the button. To have all incoming calls be captioned, set the captions to default Onin menu options.

The handset volume is not loud enough for me.Slide the control up to increase the volume coming through thehandset. Press the button to turn on the volume boost. Check the

slide to make sure it is set to the level that is best for you (seeAdjusting the Sound on page 12).

You may notice a decrease in volume when another phone on an extensionof the same line is also off hook. If you use 1-Line CapTel, you shouldnot use another extension during a captioned telephone call, as it maydisrupt the captions. 2-Line CapTel users can have other people join inon other extensions.

I hear my own voice echoing on the line.Try holding the handset mouthpiece slightly away from your face andmouth. Make sure that the handset earpiece is held closely to your ear.

TONE

VOL

VOLUME

CAPTION

44 ■ HELPFUL TIPS

Callers say that they hear their own voice echoing on the line.The CapTel handset mouthpiece may “pick up” the amplified soundscoming out of its own earpiece. This sometimes causes an echo effect.To minimize its occurrence:

• Hold the handset earpiece close to your ear during yourconversations. Make sure the mouthpiece is not too close to yourmouth or touching your face.

• Press the boost button to On, then adjust the volume slide controlto a comfortable setting.

• Use a headset, neckloop, or cochlear implant patch cord with theCapTel by plugging it into the appropriate 3.5mm or 2.5mm audiojack (see Using CapTel with Assistive Devices on page 13).

I plugged another device into the extra phone jack on the bottomof the CapTel and it isn’t working.The second phone jack on the CapTel phone is not designed to be used asan extension or a Y-jack, nor with other telecommunication devices suchas answering machines, fax machines, TTYs, or signalers. Please use aY-jack instead (see Special Setup Instructions on page 46).

Nothing is happening with my CapTel phone. No power, no lights, no dial tone.The power supply may have been disrupted. Reset your CapTel telephoneby unplugging the power adapter from the wall. Wait for one minute,then plug the AC adapter back in. Make sure that the power is notcontrolled by a light switch. Make sure power cord is firmly insertedinto the bottom of the CapTel phone. If the problem persists, pleasecontact CapTel Customer Service for help.

VOL

HELPFUL TIPS ■ 45

Calling with Your CapTelHow should I introduce CapTel to the people I call?When using CapTel, you can choose to tell the other person you areusing captioning technology, or you can conduct your call withoutannouncing CapTel at all. It’s your choice!

You may choose to explain, “I am using a Captioned Telephone for thiscall. This allows me to both hear you and read captions of what you aresaying. You may experience a slight delay before I respond while I read the captions, OK?”

The flow of a CapTel callCapTel calls are intended to be natural, back-and-forth conversations.You and the other person may interrupt each other. If you are able tounderstand what was said, you may reply at any time without waiting for all of the captions to appear. The captioning service continuouslytranscribes what the other person says regardless of whether you arespeaking or not.

What are the differences between CapTel and traditional relay?If you are familiar with relay, you will notice differences between thecaptionist and a relay Communication Assistant (CA). A traditional relayCA may speak during a call in order to ask for spelling, clarification, or toask the caller to “slow down.” With CapTel, you have complete controland privacy over your call. The CapTel captionist is never heard norengaged by the callers. As a CapTel user, you are empowered to ask theperson with whom you are speaking for clarification as needed.

CapTel users do not need to say “GA” or “SK” (“Go Ahead” or “Stop Keying”).

To make more than one call in a row, hang up and dial the next telephonenumber just as you would with any other non-relay call.

46 ■ HELPFUL TIPS

Special Setup Instructions

Connecting an External Signaler or Answering MachineTo use an optional signal light or answering machine,plug the device (sold separately) into an unusedtelephone extension jack. If you have only the onejack that is being used by the CapTel, you can use a“Y-jack” (also called a “duplex jack”). Plug both theCapTel and the signaler or answering machine intothe Y-jack and plug the Y-jack in at the wall. You canpurchase a Y-jack at any store that sells telephones.

NOTE: Do not use the second telephone jack on the bottom of the CapTel with an external signaler or second device. It is not designed for that purpose.

Sharing a Telephone Line JackDevices such as signalers, answering machines or TTYs often have to behooked up to the same telephone line as your CapTel phone. If a separate,unused telephone extension is not available/close by, you can use a “Y-jack” (also called a “duplex jack”) to connect the CapTel to the phoneline. Plug both the CapTel and the other device into the Y-jack and plugthe Y-jack in at the wall (see the illustration, above). Use as many Y-jacksas needed to accommodate your various devices. You can purchase a Y-jack at any store that sells telephone equipment.

NOTE: The second telephone jack on the bottom of the CapTelcannot be used as a Y-jack or as an extension. It is not designed for that purpose.

Using a Headset or NeckloopRemove the audio jack cover (marked with and symbols) on thebottom front edge of the CapTel phone. Then, plug a headset, neckloop,or other assistive device into the appropriate 2.5mm or 3.5mm jack.

CARE & REPAIR/SPECIFICATIONS ■ 47

Physical DimensionsSize: 8.1" x 9.5" x 2.75"Weight: 2 lb. 7oz.

PowerAC Adapter: 9 VDC, 500 mA

(barrel is negative)Adapter is UL/CSA listed.

Dial PadLarge Keys: 1.15" x 0.8"Large Print: .65" (62 pt)

DisplayBacklit, graphical LCD display160 x 64 pixels

Function ButtonsMenuFlashHoldVolCaption4 buttons for use with displayedmenu options

ControlsConversation: Amplification

(0-35 dB)ToneRinger: Off, low, medium, high

(0-95 dB)Indicator Lights:

HoldVolume On/OffCaption On/Off

HandsetType: HAC (Hearing Aid Compatible)Style: K-style

DialingMemory: Redial (up to 3 numbers)

ConnectionsLine: Plugs into standard, analog

telephone lines3.5mm Neckloop/Headset2.5mm Headset with microphone

ApprovalsFCC approvedFCC registration number:

D8KTF01BCAPTEL2REN: 0.2B

Conversation MemoryApproximately 500 lines of text

CARE & REPAIR

CleaningNever use liquid or aerosol cleaners. Unplug the CapTel and wipe with a damp cloth. If necessary, use a small amount of mild soap such asdishwashing soap on the cloth.

SPECIFICATIONS

48 ■ INDEX

2-Line Mode ...............................32Answering a call.................36Dialing 711 with.................39Dialing 911 with.................38How 2-Line works..............33Placing a call ......................35Requirements......................33Setting up for......................34Tips and Hints ....................40Turning Captions On/Off ...37Using Call Waiting with .....37

711, Dialing ................................25

911, Dialing ................................29Alternative method .............31Recommended method .......30With 2-Line ........................38

AC adapter ........................7, 36, 38For desktop use.....................7

Amplification ..............................38Volume .....................4, 12, 35

Answering a call .........................10With captions......................10Without captions.................11In 2-Line Mode...................36

Audio Jack....................3, 5, 13, 35

Automated touchtone menus ......25

Call-waiting ......................9, 21, 33Block call-waiting................21Hook flash ......................5, 17In 2-Line Mode...................37

Caller ID .....................................18

Calling...........................................9911.................................29-31In an office setting..............20With captions........................9Without captions.................11In 2-Line Mode...................35

Captioning Service..........2, 10, 23, 29, 33, 34CapTel to CapTel ................26Caption button ..................3, 4Dialing 711 .........................27Emergency 911...................29How 2-Line works..............29Voice Number.......................1

Captions ....................................2, 4911 Emergency...................29Answering a call ...........10-11Answering machine............22Caption button ......................4On/off setting......................23Placing a Call .................9, 11Reviewing captions ............16Saving captions...................19Turning On/Off

in 2-Line Mode ...............37

Cleaning......................................38

Corrections..................................34

DSL Digital Subscriber Line ........6

Desktop/wall footplate..............3, 7

Display......................................3, 4Contrast ........................16, 19Display buttons.....................4Screen ...................................3

INDEX

INDEX ■ 49

Duplex jack...........................44, 46External signaler.................46Sharing a line......................46

Flash button ..............................3, 5

Graphic meters............................14

Handset .........................................3Cord jack ..............................3Hook .....................................3Mounting on wall .................7

Headset Jack .................3, 5, 13, 46

Hold ....................................3, 5, 17Button ...............................3, 5Light .....................................3

Menu.........................................3, 4Button ...............................3, 4Calling features...................15Settings ...............................19

Mute ..............................................5Captioned call.................5, 17Non-captioned (hold) .........17

Number buttons ............................3

Outside line.......................9, 20, 35Dialing prefix .....................20

Problem solving ..........................41

Redial ..........................................16

Relay .....................................27, 39Dialing 911 through ...........31

REN ............................................41

Ringer ...........................................5Pitch & volume...................13Ringer pitch ..................13, 24

Signaler .......................................46

Telephone line ....................3, 6, 32Cord ................................7, 33Jacks .................................3, 7What kind of...................6, 33Y-jack (sharing a line).........46

Tone ....................................3, 5, 12Conversation .......................12

Touchtone systems......................25

Voice Carry Over (VCO)............27Dialing 711 .........................27Emergency 911..............29-31

Voice mail .............................22, 25

Volume. .........................................4Button ...............................3, 4Conversation...................3, 12Outgoing .............................14Ringer .............................5, 13Signal meter........................14

Y-jack....................................44, 46

INDEX (CONTINUED)

50 ■ FCC INFORMATION

The CapTel has been tested and found tocomply with the specifications for a Class Bdigital device pursuant to Part 15 of the FCCRules. These limits are designed to providereasonable protection against harmfulinterference in a residential installation. Thisequipment generates and uses radio frequencyenergy and if not installed and used inaccordance with the instructions, may causeharmful interference to radio communications.However, there is no guarantee that interferencewill not occur in a particular installation. If this equipment does cause harmfulinterference to radio or television reception,which can be determined by turning theequipment off and on, the user is encouragedto try to correct the interference by one ormore of the following measures:

• Reorient or relocate the receiving antenna.• Increase the separation between the

CapTel and the receiver.• Connect the CapTel to an outlet on a

circuit different from that to which thereceiver is connected.

• Consult the dealer or an experiencedradio/TV technician for help.

This equipment complies with Part 68 of theFCC rules and the requirements adopted bythe ACTA. A label is located on the undersideof the CapTel containing, among otherinformation, an FCC registration number,D8KTF01BCAPTEL2. If requested, thisnumber must be provided to the telephonecompany.

A plug and jack used to connect thisequipment to the premises wiring andtelephone network must comply with the applicable FCC Part 68 rules andrequirements adopted by the ACTA. Acompliant telephone cord and modular plugis provided with this product. It is designedto be connected to a compatible modular jackthat is also compliant. See installationinstructions for details.

The REN is used to determine the quantity ofdevices which may be connected to thetelephone line. Excessive RENs on the linemay result in the devices not ringing inresponse to an incoming call. In most, but notall, areas the sum of RENs should not exceedfive (5.0). To be certain of the number of

devices that may be connected to a line, asdetermined by the total RENs, contact thelocal telephone company. The REN for thisproduct is 0.2B.

Should you experience trouble with thistelephone equipment, please contact:

Ultratec National Service Center5901 Research Park Blvd.

Madison, WI 53719email: service@ultratec.com

For repair or warranty information, pleasecontact Ultratec Inc. Customer Service at(608) 238-5400 (V/TTY). If the equipment iscausing harm to the telephone network, thetelephone company may request that youdisconnect the equipment until the problem is resolved.

This equipment cannot be used on publiccoin phone service provided by the telephonecompany. Connection to party line service issubject to state tariffs.

If the CapTel causes harm to the telephonenetwork, the telephone company will notifyyou in advance that temporary discontinuanceof service may be required. But, if advancenotice is not practical, the telephone companywill notify you as soon as possible. Also,you will be advised of your right to file acomplaint with the FCC if you believe it isnecessary.

Occasionally, your telephone company maymake changes in its facilities, equipment,operation, or procedures that could affect theoperation of your equipment. If so, you willbe given advance notice of the change to give you an opportunity to maintainuninterrupted service.

If your home has specially wired alarmequipment connected to the telephone line,ensure the installation of the CapTel does notdisable it. If you have questions about whatwill disable alarm equipment, consult yourtelephone company or a qualified installer.

The CapTel telephone does not have anyuser-serviceable parts. Modification orchanges to the CapTel not expressly approvedby Ultratec, Inc. can void your authority tooperate the equipment.

FCC Information

INDUSTRY INFORMATION ■ 51

Notice: This equipment meets the applicableIndustry Canada Terminal EquipmentTechnical Specifications. This is confirmedby the registration number IC: 721C 11760.The abbreviation, IC, before the registrationnumber signifies that registration wasperformed based on a Declaration ofConformity indicating that Industry Canada technical specifications were met. It does not imply that Industry Canadaapproved the equipment.

Notice: The Ringer Equivalence Number(REN) for this terminal equipment is 0.2B.The REN assigned to each terminalequipment provides an indication of themaximum number of terminals allowed to be connected to a telephone interface. Thetermination on an interface may consist of any combination of devices subject only tothe requirement that the sum of the RingerEquivalence Numbers of all the devices doesnot exceed five.

Industry Canada Information

52 ■ SAFETY INSTRUCTIONS

When using your CapTel, basic safety precautionsshould always be followed to reduce the risk offire, electric shock, and injury to persons.

1. Read and understand all instructions.

2. Follow all warnings and instructions on theCapTel.

3. Unplug the CapTel from the wall outlet beforecleaning. Do not use liquid or aerosol cleaners.Use a damp cloth for cleaning.

4. Do not use the CapTel near water, for example,near a bath tub, wash bowl, kitchen sink,laundry tub, in a wet basement or near aswimming pool.

5. Do not place the CapTel on an unstable cart,stand or table. The CapTel may fall, causingserious damage to the phone.

6. The CapTel should be operated only from thetype of power source indicated on the markinglabel. If you are not sure of the type of powersupply to your home, consult your dealer orlocal power company.

7. Do not allow anything to rest on the power cord.Do not locate the CapTel where people can walkon the cord.

8. Do not overload wall outlets and extensioncords. This overloading can result in a fire orelectric shock.

9. To reduce the risk of electric shock, do notdisassemble the CapTel, but take it to a qualifiedservice person when service or repair work isrequired. Opening or removing covers mayexpose you to dangerous voltages or other risks.Incorrect re-assembly can cause electric shockwhen the CapTel is subsequently used.

10. Avoid using a telephone (other than a cordlesstype) during an electrical storm. There is aremote risk of electric shock from lightning.

11. Pressing the button may subject the userto dangerous volume levels.

12. Unplug the CapTel from the wall outlet andrefer servicing to qualified service personnelunder the following conditions:

a. When the power supply cord or plug isdamaged or frayed.

b. If liquid has been spilled into the telephone.

c. If the telephone has been exposed to rain or water.

d. If the telephone does not operate normally byfollowing the operating instructions. Adjustonly those controls that are covered by theoperating instructions. Improper adjustment ofother controls may result in damage and willoften require extensive work by a qualifiedtechnician to restore the telephone to normaloperation.

e. If the telephone has been dropped and/ordamaged.

f. If the telephone exhibits a distinct change inperformance.

13. Do not use the telephone to report a gas leak inthe vicinity of the leak.

VOL

SAFETY INSTRUCTIONS (SAVE THESE INSTRUCTIONS!)

CSA standards compliance requirescautionary notification that this telephone isintended for use by hearing aid individualsand/or cochlear implant users only, and is notfor normal applications.

CAUTION