Fewer Clients, More Attention

UST Global

Leveraging BAs in client-centric IT services and solutions

IIBA NW Arkansas ChapterJune 21st 2010

Agenda

Slide 2 Confidential and Proprietary

UST Global Overview

A BA centric Organization

UST’s Client Centric BA Model

The BA Relevance in today’s World

Attributes of a Business Analyst

The Future of BAs

Q & A

UST Global Overview

Slide 3 Confidential and Proprietary

UST Global is a U.S.-based company established in 1999 Part of the Comcraft Group, a $7 billion conglomerate with operations in

50+ countries Global operations in 18 countries spread across four continents Focused verticals: Healthcare, Retail & Consumer Goods, Financial

Services, Manufacturing, Transportation & Logistics

7000 + associates across North America, Asia Pacific and Europe Less than 5% attrition in North America One of the lowest attrition rates in the industry

Highest Quality Processes and Standards Certified at CMMI Level 5, PCMM Level 5, BS 7799, ISO 27001

Fortune 500/Global 1000 clients account for over 95% of revenues 50+ enterprise accounts in the Fortune 500/Global 1000 Over 250 associates in NWA . 30 % of workforce are BA’s.

BA ‘s - Unlocking the Business Leverage

BA’s are “catalysts” in the ever evolving IT services landscape IT organizations are increasingly challenged to provide agile,

customized market relevant services and products BA’s are required now to be collaborators, evangelists,

innovators and strategists BA’s are now coming less from the technical side of the

business and are in need to have excellent communication skills, the business acumen

BA’s are needed have leadership skills, crisis management skills, etc…

Slide 4 Confidential and Proprietary

BA ‘s - Characteristics

Breadth and Depth of Knowledge and Experience Project Type and Business Area Experience Business Analysis Planning Strategic Thinking Advocate and Advisor Ability to Learn a new Domain

Slide 5 Confidential and Proprietary

UST Requirements Elicitation Methodology

Slide 6 Confidential and Proprietary

When BA’s Aren’t Engaged…

7 Confidential and Proprietary

Danger, Will Robinson!

UST Global – a BA Centric Organization (The Slide below describes the UST BA Center focus)

Slide 8 Confidential and Proprietary

Strategic Sourcing Industry Network Functional Screen

Mentorship Domain Leadership Point of Escalation

Thought Leadership Idea Generation Industry Best Practice Sharing Client Best Practice Sharing

Competency Development Resource Evaluation Curriculum Generation Competency/Technology Alignment

UST BA Competency and Assessment Framework

Slide 10 Confidential and Proprietary

Using the IIBA’s BABOK (Business Analysis Body of Knowledge), UST has developed a skills competency and assessment scorecard to help identify and tailor training and mentorship needs for business analysts. UST has a framework for BA assessment/mentoring within four primary areas:

Business Knowledge

Analytical Thinking

Technical Prowess

Behavioral Skills

UST BA Competency Building

Slide 11 Confidential and Proprietary

BA Initiation/Training

Orient/Mentor/Develop

UST BA Community- Senior BA support

- -Regular Council meetings

BA Boot Camp

New Associates

Existing Associates

UST Unique Practices Client University

Slide 12 Confidential and Proprietary

UST invests in deploying its innovative “Client University”

model for Knowledge Management and storage of

artifacts for the Client Projects

Benefits:• Effective access to stored domain /

system / process knowledge• Formal capture and sharing of

knowledge gained through experience through whitepapers and case studies

• Better use of expertise and abundance of knowledge artifacts and skills available to client

• Shorter learning curve for new members of the organization

When BA’s Are Engaged…

13 Confidential and Proprietary

They are the ‘secret sauce’ of project success.

Fewer Clients, More Attention

Thank You