uwsf@work adapted from a maps presentation, developed and written by diane mccants and kim sumpter,...
TRANSCRIPT
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UWSF@Work
Adapted from a MAPS presentation, developed and written by Diane McCants and Kim Sumpter, United Way of Metropolitan Atlanta for the 2009 Staff Leaders Conference, May 12-15 , Detroit, MI
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Background
Strengthening Families Initiative
One of the goals of the UWSF@Work is to extend the united Work beyond its traditional targets and model portions of the strategies internally
Financial Stability
• Supporting individuals and families in increasing income, saving and building assets
• Using Income strategies as a way to build relationships and foundation for integrated support
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Overview: UWSF@Work
What is UWSF@Work?
• UWSF@Work provides an entry way to resources for individuals and families. Its meets them where they are, provides guideposts on how to be more resilient, and creates the right building blocks for a good life.
• Our United Way continually looks for the most effective ways to help people gain access to educational, economic and health-related opportunities.
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Overview of UWSF@Work
How does it work?
• UWSF@Work bundles resources and acts as a conduit for employers to provide information and support to their employees.
• Resources are focused on the critical areas for a stable life— education, income and health.
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Overview of UWSF@Work
Why is UWSF@Work important?
o Recognizes that the issues families face cannot be tackled in isolation
o Integration of Work (i.e., education, income and health)
o In order to achieve community level outcomes, various strategies are needed to connect individuals to services.
o Employers are a conduit to move the work forward
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Critical Components For Implementation
Target Population
Staffing
Technology
Training
Community partnerships
Volunteers
Marketing
Evaluation
Resourcing
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Overview: UWSF@Work
Target population
• Individuals and families with incomes less than 80 percent of the area median income.
How are they accessed?
• Businesses who employ low-to-moderate wage workers
• Businesses with 50 or less employees
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Guide to implementation for local UWs
Staffing
The amount of staff needed depends upon company profile and intensity of services to be delivered.
Company ABC
50- 100 Employees
Resource Development
Community Impact
Company ABC
500- 1,000Employees
Scenario 2Scenario 1
Navigator
Community Impact
Resource Development
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Guide to Implementation - Staffing
The Process for Working Together
• Team Approach
• Setting Expectations
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Guide to implementation
The Resource Navigator is an essential component.
• Job description
• Training
• Monthly briefings
• Train-the-Trainer model
• Can become lead supervisor for group of navigators
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Resource Navigator Role
• Community Partners
• Impact Staff
• Resource Development Staff
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Guide to implementation
Training
• Depending on the size and make up of your United Way, the training of staff must include:
– Impact staff (Dual Role)
–Resource Development (Dual Role)
–Human Resources
–Volunteers
• Training will occur on :
–Product line
–Technology used to support implementation (i.e., CRM)
–Knowledge of community resources
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Guide to implementation
Technology
• CRM
• ETO (Social Solutions – data tracking, outcomes management)
• CD-Rom based toolkit for HR directors
• Resource CD (fact sheets, issue papers)
• Customizable Web interface for companies
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Guide to implementation
Community partnerships
• The capacity to broker services on behalf of an employer depends heavily on the number of networks built and requires collaboration across all sectors.
• Maximize current funding relationships
• Creating A Preferred Vendors List
• Capacity building
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Guide to Implementation
Volunteers
• Volunteer engagement is important and can be an essential piece particularly for those smaller UWs who may not have enough staff.
• Volunteer affinity groups may be a great pool of human resources to connect to.
• Volunteers can serve in several different capacities in UWSF@Work.
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Guide to Implementation
Marketing/Communication
• View as a Line of Business
• Clear Product Development Framework in Place to Implement
• Work Closely with Marketing/Communication as a way to move the work and not separate initiative
• Develop specific pieces of collateral to market program, i.e. brochures, etc.
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Guide to implementation
• Nonprofit partners
– Increased collaboration
– More comprehensive results for the families they serve
Evaluation tiersGlobal/Population focus – the Individual or Family
Increased individual/family resiliency Increased self-sufficiency
Increased knowledge and access to community resources
Business/Organization Changes in policy and
practice Shifts in organizational
culture Increased employee retention Increased productivity
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Guide to implementation
Increased knowledge and access to community resources
Lunch-N-LearnFamily Planning
Increased self-
sufficiency
Increased family
resiliency
Born Learning materials
Lunch-N-
LearnFamily Planning
IDA Program
Born Learning
materials
Lunch-N-
LearnFamily Planning
Benefits enrollment
On-the-job
training
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Guide to implementation
Resourcing
• Expenses will be derived from personnel and program costs, which include materials, technology, evaluation and training.