ux @ intel it
TRANSCRIPT
UX @ Intel ITYair Giwnewer, Tal Grinberg & Pete Lockhart IT UX Intel Corporation
Credit to: Kraig Finstad, Brooke Castaneda and the support from the UX team
UCD Essential Deliverables
UX Risk and UCD BudgetUX BaselineProject UX GoalsUCD PlanUser NeedsUser RequirementsUI prototypesUX IssuesMonitor UX
UX Risk Assessment
User experience risk assessment is a process to help you predict and address the likely impact that the project will have on user experience.
subjective measure of a system’s overall usabilityA baseline and measure for improvementStandardized survey allows objective comparison of usability across systems and enables prioritizationUX baseline – IT usability survey
Project UX goals
Critical success indicators for UX go a long way in every organization
“User will be able to do X in less than 1 minute”Wow!!!
UCD Essential Deliverables
UX Risk and UCD BudgetUX BaselineProject UX GoalsUCD PlanUser NeedsUser RequirementsUI prototypesUX IssuesMonitor UX
User Needs
Who are the users? - PersonasWhat must they accomplish? – Task AnalysisHow do they want to do that? - Process mapping
Name and job titleQuote
A day at work________________________________________________________________________________________________________________________________________________________________________________________________________________________
Personal Goals
Needs
Business Goals
Frustrations/Opportunities
Work scenarios
UI prototypes
Address the user requirementsProvide a testable form of the design for evaluationCommunicate the design to the developers
A model of the solution at any stage of design for any tool or collateral
UI prototypes
Any type of Code – if that is the quickest way to visualize your intention
tools we recommend to our employees
Level of
Resi
stan
ce t
o C
han
ge
Amount of Effort Invested
Structure, Navigation & Layout
Hand Sketched Wireframe
Computer Sketched Wireframe
Visually Treated Screens
Hot Spotted
Prototype
Functioning
Prototype
Layout With
Actual Content
Visual Design
Navigation &
Interaction
What do you want to test?
Which prototype is required?
Ux issues
Formal and in-formal usability testingsHeuristic evaluations
An actionable insight into some aspect of the user experience
Heuristic evaluations
No Issue (5 pts)
Negligible (4 pts)
Low (3 pts)
Medium (2 pts)
High (1 pt)
Critical (0 pts)
N/A (0 pts)
Integrates the essential UCD deliverables into the project plan.Coordinate with rest of project team and external stakeholders.Set expectations for UX effort required.
UCD Plan