ux is team work! (bulgaria web summit 2015)

@MarianaMota #BGWS15

Mariana Mota UX Designer

Oxford Computer Consultants | UX Oxford | TalkingDesign.io

UX is team work!


@MarianaMota #BGWS15@MarianaMota #BGWS15

UX Oxford


Are you crazy? I can’t do that! ” - developer

“


This looks nothing like the design I made! ” - designer

“


The team doesn’t take ownership for their tasks” - project manager

“


us them

#BGWS15


Designing or developing in isolation is not an option.


us

#BGWS15


the project team

#BGWS15


Teams

Techniques

Communication


www.oxfordcc.co.uk

http://www.oxfordcc.co.uk


Teams

Techniques

Communication


https://userresearch.blog.gov.uk/2014/08/06/have-you-had-your-recommended-dose-of-research/


Government Digital Service


UX project lifecycle


Meet users early and often.


Teams

UX techniques

Communication


8 essential UX techniques 1. Contextual research 2. User interview 3. User flow 4. Question-Missing-Idea 5. The Product Canvas 6. Sketching 7. Stakeholder workshop 8. Project retrospectives


Contextual research


MarianaUX Designer

MarkProject Manager Reynold

Account Manager

TimDeveloper


Contextual research


PaulSupport and training

MarianaUX Designer

Ant User

User interview


User flow

@MarianaMota #BGWS15@MarianaMota #BGWS15@MarianaMota #BGWS15

Question - Missing - Idea

User flow

@MarianaMota #BGWS15@MarianaMota #BGWS15@MarianaMota #BGWS15




User flow

Wireframes


http://www.romanpichler.com/tools/product-canvas/


The product canvas


The product canvas


Target groupUser flow

Sketches

Sprint goal

Sprint tasks

MetricsGoal


Sketching


Sketching & Inspiration board


Feel comfortable sharing unfinished work.


Stakeholder workshop


Project retrospectives

http://plans-for-retrospectives.com/

http://plans-for-retrospectives.com/


Teams

Techniques

Communication


Verbal communication:

Facilitator & Leader


Facilitator language• Warm and neutral

• Active listening

• Passive and inclusive tone

“How about…”

“Maybe we can…”

“What if…”


Leader language• Competence

• Expert

• Direct and muscular language

“That’s absolutely right, and here’s why…”

“I completely agree because…”

“This is my plan…”


When asking for feedback:• State clearly:

Where you are at What you expect feedback on

• Ask clear questions

• Explain the rationale for your decisions


When giving feedback:

• Ask the current status of the design

• Question first. Comment last.

• Explain technical challenges

• Don’t refer to your personal taste. Refer to the briefing and user research.


Avoid:

“I don’t like it.”

“Can’t do it” (without explaining why)


Go back to the brief.


Designers need to know

the ‘why’s.


How many designers does it

take to change a light bulb?


Answer:

Does it have to be a light bulb?

How many designers does it

take to change a light bulb?


“Give it 5 minutes.”

https://signalvnoise.com/posts/3124-give-it-five-minutes


“If someone loses, you did it wrong”

When negotiating…

http://www.artofmanliness.com/2011/05/11/how-to-haggle-like-your-old-man/


Communication tools


Github

Photo: https://help.github.com/assets/images/help/pull_requests/conversation.png


Jira



Trello


Sqwiggle


But let’s not settle.



We work with technology.




It’s always changing.




It’s always changing.

This process will change.


So,


So,

Let’s keep meeting up,

discussing, improving.


So,

Let’s keep meeting up,

discussing, improving.

Regularly.


Thank you.

marianamota.com

marianamota.com/ux-is-team-work

@MarianaMota

ux is team work! (bulgaria web summit 2015)

Design

bgws15the project team

bgws15the product canvas

bgws15the team doesnt

bgws15ux oxford

bgws15contextual research

project retrospectives

bgws15ux project lifecycle

tasks project manager