UXFactor Sharing Session – 29th April

“ UX Collaborative “

Why We Should Focus To Customer Experience ?

Why We Should Focus To Customer Experience

Fosters Loyalty

February 2014

Increase profit by

35%

March 2014

Increase profit by

50%April 2014

Increase profit by

90%If a user has a negative experience while engaging with our brand, even just once, chances are they won’t come back

Conclusion

Increase Customer Satisfaction

More TimeMeansMore Money( for us )

We NeedLess Resources

Source : 4 Reasons Why You Should Invest in UX –Netania Engelbertch

What UX Support ?

What UX Support?

Common Job desc collaboration

UX Pyramid

UX Collaborative

UX Collaborative Ingredients DimoPay UX Sharing Session

Respect - Great designers need to understand engineering enough to empathize with, listen to, and respond to the people who build what they design.- Great developers see value in making an app as usable as it is powerful, and they're willing to go the extra mile to make the UI a little more elegant, a little more efficient for users.

Autonomy and Sense of Belongings

Parallel Cycles ( Agile )

Culture of Empathy

Tell Stories ( Share your problem )

Let It Flow

Source : The UX Reader – Aaron Walter

Room For UX ImprovementDimoPay Product UX Brainstorm

BRAINSTORM

UI DESIGN

DEVELOPMENTQA

USER FEEDBACK

Project Brainstorm and Sketching Together

Designing UI from Sketch

Frontend and BE DevelopmentTesting Product

Get User Feedback andMake Note for Next

Improvement

LIVE PRODUCT

Why We Should Brainstorm Together ?

End Of Slide – Thank You