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ux strat 2013: linda francis, how to do a ux / cx audit

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Linda Francis' presentation at UX STRAT 2013

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Page 1: UX STRAT 2013: Linda Francis, How to do a UX / CX Audit
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UX STRAT USA: Calvin Robertson, "Enterprise UX at the Federal Reserve Bank"

7zeGENERAL RADIO .-vNh-- - Iet Labs · 7zeGENERAL RADIO ew ... UX-120 CX-220 3.3 UX-10IA CX-30IA 5.0 UX-200A CX-300A 5.0 UX-171 ex·371 5.0 ... curve B, since, in this case,

UX STRAT 2014 - Why You Might Go

UX STRAT 2013: Phillip Hunter, Assessing Organizational Context and Capability for UX Strategy

UX STRAT 2013: Aarron Walter, Connected UX

UX STRAT Europe, Sarah Oey and Tim Loo, “Turning CX Strategy into CX Reality at Shell”

UX STRAT 2013: Karen Pascoe, Implementing Lean UX Across PayPal: Lessons Learned

UX STRAT REDUX　（Conference Report of UX Strategy Coference　for Inner Team)

UX STRAT Europe 2015 - UX Strategy: today and tomorrow

UX STRAT 2014: Krispian Emert, "Lessons from UX STRAT 2013: Applied to the Real World"

Designing for Surprise in UX & CX

UX STRAT Europe, Susanne van Mulken: "Lifting Off from the UX Plateau"

Designing Exceptional UX and CX

UX STRAT USA, Shiloh Barnat, "Scaling UX Strategy for Digital Interactions with Physical Spaces"

UX STRAT USA, Andrew Hinton, "Understanding Context to Shape UX Strategy"

Demystifying UX, CX and Digital Transformation

UX STRAT 2014: Matthew Holloway, "Design Your Strategy"

UX STRAT 2013: Susan Rice, Building the UX Center of Excellence at Vistaprint

UX STRAT USA, Emily Leahy, "Measuring Return on Experience (RoX) for UX Strategy"

UX STRAT USA: Beverly May, "Moving Your Team From Good To Great UX"

UX STRAT 2013: Jon Innes and Liam Friedland, UX Strategy and Organizational Synergy

UX STRAT 2013: Ronnie Battista, 10 Commandments of UX Strategy

UX STRAT 2013 REDUX

UX STRAT Europe, Annie Stewart: Building a UX Strategy for Europe

UX STRAT 2014: Martin Granström, "UX as a Core Company Strategy"

UX STRAT 2013: Pamela Pavliscak, Why UX Needs Numbers

UX STRAT USA: Ben Judy, "Mission-Based UX Strategy: One Year Later"

UX STRAT Europe, Tal Florentin: How to Be a UX Hero

UX STRAT 2013: Leah Buley, The Marriage of Corporate & UX Strategy

Peabody CX / UX

UX STRAT Europe, Tim Loo: UX Strategy Today and Tomorrow

UX STRAT 2014: Jim Kalbach, "Applying 'Jobs to be Done' to UX Strategy"

UX STRAT Europe, Gerry McGovern: What's New About UX Strategy?

UX STRAT USA: Leah Buley, "The Role of UX / CX in Business"

UX STRAT USA: Sean Rhodes, "UX Strategy For Increasingly Disruptive Futures States And Behaviors"