ux strat usa, kirsten mann, "applying ux strategy to optimize the support experience"
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Applying UX Strategy to Optimize the Support ExperienceKirsten MannAconex
“Our purpose is to transform the way people work together to deliver and operate built assets, using technology to make the process fairer, easier and more efficient for everyone involved”
3,000 luxury hotels
15,000 capacity stadium
2,000 capacity 3-storey site
shed
Participating organizations 290Users 7,873Total mail transactions 19.9 millionTotal drawings/controlled docs 9.5 million
The Venetian Hotel & Resort, Macao
User experience
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Technology
Prod
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Technology
UX
Silas– Aconex App
4,000 calls abandoned each month
New user Troubleshooter
Expert in the making
Provide support where you need it and when you need it!
Mission: Create an engaging training experience
Lesson learnt: Not that funny!
Lesson learnt: Not that funny!
Lesson learnt: Not that funny!
Lesson learnt: People didn’t care about what they’d done as much as we did!
Covering UX, Content Strategy, Instructional Design, Development and Videography
NB. Not all of these people are UXers, but they're crazy enough to be!
Lesson learnt: Never stop learning!
Come and say hellocontact me at:[email protected]://au.linkedin.com/in/kirstenmann@mannki