ux your process!
TRANSCRIPT
UX your process!
Ardita Karaj
Agile and Beyond 2016
About me.. eh
Agile Coach at EPAM Systems
@Ardita_k
Agile and Beyond
…
Process for the sake of process
Agile teams help business deliver value and learn fast
• Process helps business run more effectively
• Agile is a framework
• Agile teams have a process
• Organizations have processes (Governance, Risk, Compliance)
• Organizations add processes to Agile team’s process
• Need for unification adds processes to Agile team’s process
What is the goal of Agile teams again??
UX Design 101
• Goal
• Personas
• Scenarios
• Journey Map
• Prototypes
• Not just UI
Let’s build the process for your organization
Enterprise: Bank
Organization: Digital
Exercise 10min
• Who are our customers?
• What are their needs/pain points?
• As a customer, what do you need from a bank?
(account management, reports , ...)
• Create teams with a focus for the end user value
Exercise 15 min
Break into the teams we just created
Create your teams (10 minutes)
• Decide the Goal of the team (business domain, technical platform…)
• Decide your team size and dynamic, personas (names, ages, personality, etc)
• Appoint a Process person to represent you to the Community of Practice
Discussion
• What did we take in consideration when we created teams?
• Who are the customers of your teams?
• How did you decide on the Process person?
Discussion
Community of Practice representatives:
Please come forward
• What is your goal?
• Who are your personas?
• What do you know about your teams so far?
• Do you have any organizational guidelines?
• Any Governance boundaries?
Customer Journey Map
• Walk along with the customer• Note their actions • Observe how they use your app• Understand their routines and needs
Continuum of fidelity
How do UX people work?
• We don’t build for ourselves
• We build for our USER
• Useful
• Usable
• Keep it simple
• Evolving
• Experiment
• Collaboration
Exercise 10 min
Process Representatives:
• Create scenarios for your teams - How will your teams release?
- How will your teams plan?
- How will your teams manage budget?
- …….
Teams:
• Prepare a monthly calendar
• Think about your needs.
This is your “Sketch” prototype
Measuring stick
• Quantitative• Noticing trends and measuring against KPIs
• Qualitative• Observing behavior and finding meaning
Metrics are not replacement for
user research ~ Melissa Perri
Exercise: User test 15 min
• Present the new process to your teams
• Look for Quantitative and Qualitative metrics
• Collect their feedback
• Make changes in Collaboration
• Book meetings on your calendars
Next?
• Lean UX
• If no ROI strip it out
• Less rules
• More simplicity
• Design thinking
Recap
• Goal and Personas - Drove us to create Product Teams • We also created a process representative for each-team
• Journey map – Drove us to consider the daily actions
• We highlighted where customers were getting any value
• Continuum fidelity• We created “Sketch” process, we agreed to evolve it
• We included Governance needs, we evolved
• User testing• Our calendar was our “Low fidelity” prototype
• This is where we decided where to get lean
• Improve• Lean, Simple
