• R e u n i o n R e s o R t & C l u b •

VACATION RENTAL PRoGRAM

T h E O N Ly O f f I C I A L H o M e A n d V A C At i o n

R e n tA l P R o G R A M o f R e u n i o n R e s o R t

INTRODUCING ThE REUNION REsORT VACATION RENTAL pROGRAm.Renting your home can be almost as effortless as vacationing there yourself. Reunion Resort offers complete management, maintenance and rental services for owners that place their villas or homes into our care. Since we manage and rent only properties located within the Reunion community, our team of service professionals are located on the resort and all have a singular focus.

As an AAA Four Diamond Resort, a designation that we have held since 2011, we pay attention to all of the details that not only assure our resort guests receive a consistently high level of accommodations and services, but also ensure that our property owners’ investments are protected, their value maintained and their potential maximized.

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tHe HoMe you loVe, tHe VACAtion tHey seek.

We bring it all together.

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• TheonlyofficialReunionResorthomerentalprogramgivesyouthebestbenefitsasanowner

• Youreceivethebestrentalincomeonyourhomebecausewecontractandmanagegolfpackages,groupbookingsandmarketingprograms

• Ournewmanagementfeeisstructuredtomakeusthebestchoiceforyourrentalmanagement

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enRiCHinG foR Guests as we are the only ones to provide full access to resort amenities.

ReWARdinG foR oWneRs with highest possible revenue opportunities.

who we areReunion Club of orlando, llC, also known as Reunion Resort, is the offiCiAl on-site management company for villas and homes located within Reunion. Managed by salamander Hotels & Resorts, Reunion Resort owns and operates all club facilities including the water park, golf courses, spa, tennis, recreation, meeting space and all of the on-site restaurants. We are the only ones who can book groups and meetings into Reunion Resort. All guests that rent properties from Reunion Resort have full and unlimited access to all of these amenities as part of their nightly or weekly rental.

affiliations • salamander hotels and Resorts — we are proud to be a part of the salamander collection along with

our luxurious new property in Virginia (salamander Resort & spa, Middleburg) and in florida as the Grand Golf Resorts of florida (Innisbrook Resort, Palm Harbor, hammock Beach Resort, Palm Coast and Reunion Resort, orlando). www.salamanderhotels.com

• preferredTm hotels and Resorts — Reunion Resort is a member of this iconic global collection of exceptional hotels and resorts in the world’s most desirable locations. www.preferredhotelgroup.com

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We cast a wider net.AstheofficialmanagementcompanyofReunionResort,itisourrightandresponsibilitytomarkettheReunionResort brand and product worldwide. We are the only company re-investing in Reunion Resort. More than $2 million is spent annually in sales and marketing, assuring not only that the Resort can be found in the channels wherenewrentalcustomerswillbeabletofindus,butalsonurturingourmanyrepeatandreferralcustomerssothat they will continue to return to us year after year. due to the fact that we have the exclusive right to control access to all of the resort amenities, we have the unique ability to direct the sales efforts for properties in our rental program towards three very distinct markets:

GolfersleisUre

traVelersMeetinGs & eVents

year round targeting of domestic and international markets for

families, couples, reunions and social groups for whom home

rentals are especially attractive.

Promotion for peak, shoulder and off-season golf package

guests, both domestically and internationally. Additional focus on corporate golf groups

and tournaments.

Corporate, association, incentive, wedding, social

groups from 10 to 500 people in peak,

shoulder, and off-season.

ReunionResort.com is aggressively marketed via advanced organic search and extensive pay per click seo in order to drive bookings.

sALEs AND mARkETING sOURCEs

high-quality photography and detailed property features are developed for each property.

• Websites: As the central source for information and online bookings for the Resort, our professional and comprehensive website is consistently and aggressively marketed via advanced organic search as well as an extensive pay per click search engine optimization (seo) campaign in order to drive bookings from all corners of the world. Within the Accommodations/Vacation Home Rentals section of the website, each of the private homes in the rental program is displayed with high quality photography and detailed property featuresandbenefitssothatguestscanselectandbookthespecificpropertythatwillbestmeettheir vacation needs.

• Traditional and Online Advertising:

We place magazine and newspaper advertising throughout the year in a multitude of local, national and international publications as well as participating in online advertising programs.

• Vacation Rental specific public Relations: The only company with a dedicated Public Relations effort driving inquiries to our toll free number and website for home rentals.

far-reaching connections.

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• Direct marketing: the salamander Hotels and Resorts customer database gives us the unique advantage of being able to communicate frequently via e-blasts and other means with customers from across the salamander Collection.

• Direct sales: through salamander Hotels and Resorts, Reunion Resort is represented by a team of over 20 experienced sales managers and directors, who attend over 40 trade shows annually to solicit group and leisure business from meeting planners and travel agencies.

• Central Reservations Office: our experienced and knowledgeable agents are available

24/7 to answer the thousands of calls that

come in every month, assisting the callers tofindandbooktheperfectReunionResortaccommodation.

• Online Travel Agencies: Reunion Resort accommodations are featured worldwide on such sites as expedia, travelocity and orbitz amongst others, driving many bookings from these sites but also many more customers to our websites to book directly.

• National And International Travel partners:

Reunion Resort is marketed both domestically and internationally by more than 50 travel companies.

• public Relations: our Public Relations team ensures Reunion Resort news and story ideas are shared with local, national and international media for coverage on television, radio and in key publications and media outlets.

• social media: our dedicated social Media team actively engages our loyal fans on Reunion Resort social media pages, including facebook, twitter, instagram, and youtube.

• partner marketing: through the partnership with Preferred Hotels and Resorts, added exposure is gained for Reunion Resort, via their website and worldwidesalesoffices.

in addition to the marketing activities planned and managedforallOfficialHomesofReunionResort,wearepleasedtodiscusswithindividualownersspecificpromotional plans for their unique properties.

sALEs AND mARkETING sOURCEs

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fUrnishinGs anD DÉCor

ForbothfurnishedandunfurnishedpropertiesrequestingtojointheOfficialHome Rental program, we will provide assistance and guidance in meeting the quality requirements that allow us to maintain a highly consistent experience for guests, leading to higher occupancy rates and revenues for the owner.

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Conveniently located on-site.because our management team is located on-site at Reunion Resort, we are always ready to take care of every owner’s rental needs. We have been fortunate to hire and build a loyal team of service professionals that maintain and service the properties in our rental program with exacting standards. When you select Reunion Resort to manage your property, you can expect:

• Expert and Complete property Care — our Rental Management team works closely with all Reunion Resort departments as well as Reunion Resort entities such as the HoA and Cdd’s to assure coordination of all details for the effective care of each property by the responsible party.

• Regular and Detailed Communication — our team will keep you apprised of any work needed to maintain your property and each month you will receive a statement showing revenues and expenses.

• monthly preventive maintenance — our expert engineering team visits each property regularly to complete a preventive maintenance check-up.

• professional housekeeping — our professional housekeeping team provides a thorough and full cleaning of each occupied home on a regular schedule, both during and after a rental, protecting the owner’s asset, and without the “nickel and diming” approach of other management companies.

• Cost Effective Care and maintenance — our team goal is to maintain a high standard of quality inthemostefficientyetcosteffectivewaywithoutadding additional fees for services like other rental companies. We attempt to cover routine maintenance throughourqualifiedandtrainedstaffand,whereanoutside vendor is needed, we employ only bonded and insured contractors, passing the vendor’s invoice along directly to the owner with no mark up.

• Compliance with all Regulations — our Rental Management and Accounting teams will assure that your property meets all county, state and national requirements and regulations to operate as a vacation rental.

500+ loyal service professionals maintain and service our owners and guests of Reunion Resort’s villas and homes to exacting standards.

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OffICIAL Reunion ResoRt RentAl PRoGRAM

All otHeR RentAl CoMPAnies

AAA fOUR DIAmOND RATED pROpERTyVery high standard of amenities, properties and services 3 7

COmpLImENTARy, UNLImITED WATER pARk ENTRyAll others must register and pay 3 7UNLImITED ACCEss TO ThREE GOLf COURsEsthe only way to book golf packages at the very best rates and reserve preferred tee times

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COmpLImENTARy ON-REsORT shUTTLE sERVICE Available 24/7 at no charge, just dial 0 3 724-hOUR ON-sITE ChECk-IN in the elegant Reunion Grande lobby with bell service 3 7ONE TOUCh GUEsT sERVICEs 24/7Just like a hotel, dial 0 for whatever you may need 3 7ACCEss TO IN-ROOm DINING don’t feel like cooking – let us deliver! 3 7GO CAshLEss Charge on site purchases with a villa/home key card 3 7

COmpLImENTARy Wi-fi 3 7COmpLImENTARy BUsINEss CENTERWith computers, fax, scan and AtM facilities 3 7

ON-sITE pROpERTy CAREProfessional on-site Reunion Resort Housekeeping and Property Maintenance departments to ensure care of your home and consistent service for guests

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*Housekeeping services vary by property type and by rate plan, please verify at time of booking.

exclusive owner and Guest PrivilegesAstheofficialon-sitemanagementcompany,werequirethatallownersinourrentalprogrammaintainaMembership — either Golf or social — on their property so that we may extend guest membership privileges to the owner and rental guests. With this, all guests are treated as resort members for the length of their stay viaadailyfeethatisincludedintheirrentalrates,andenjoyauniquesuiteofbenefits,including:

tHe sAlAMAndeR bRAnd PRoMise

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Vision stateMent

salamander Hotels and Resorts’ family embracessheila C. Johnson’s passionfor providing her guestswith luxurious and relaxingescapes and retreats.

serViCe Professionals

We will deliver excellence to our service professionals by providing a work environment purposefully designed to generate and support the success of our team members. We demonstrate this promise by preparing,empowering and developingservice professionals, whileupholding the highest standardsof integrity, diversity and respect.

GUests

We will deliver excellence toour guests by exceeding theirexpectations at every opportunity.We demonstrate this promiseby delivering authentic andtransformative experiences thatelevate their spirit and enhancetheir wellbeing in safe and private environments unlike any other in the world.

MeMBers

We will deliver excellence toour members by creating member satisfaction at every turn. We demonstrate this promiseby delivering incomparableservice, respectful recognitionand meaningful and abundantprogrammingthatwilldefineourmembership program as the bestin the nation.

CoMMUnities

We will deliver excellence to our communities by being an effective steward of our destinations. We demonstrate this promise by celebrating, supporting, enhancing and giving back to the people, places and things that make each of our surrounding communities great.

owners

We will deliver excellence toour owners by exceeding theirexpectationsfinancially.Wedemonstrate this promise throughour consistent development andimplementation of the processesand protocols that enable allparties to protect and promotethe asset at all times.

“ when i founded salamander

hotels & resorts, i did so

with an entrepreneurial spirit

and a personalized vision

of excellence. today, these

approaches have allowed

our independent, luxury

brand to grow into a

respected hotel company,

consistently delivering

exceptional and authentic

experiences.”

sheila C. Johnson Founder & CEO Salamander Hotels & Resorts

tHe sAlAMAndeR bRAnd PRoMise

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With the Reunion Resort Vacation Rental Program, your vacation home will be the pleasure it was meant to be…. all year round.

learn More aBoUt rental ManaGeMent

Contact the Reunion Resort Rental Management team 407.662.1050 | ReunionRentalteam@ReunionResort.com

866.880.8563ReunionResort.com

Reunion ResoRt | 7593 GAtHeRinG dRiVe | kissiMMee, fl 34747

the information, text, graphics, images, and all other information published or otherwise contained in this document or on the websites of Reunion Resort(the“Contents”)areownedby,orlicensedto,ReunionResortand,exceptasspecificallyprovidedherein,maynotbecopied,distributed,

displayed, reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of salamander Reunion, llC as agent for the Reunion Club of orlando, llC. All rights reserved.