Frequently Asked Questions Please contact us if you still have any questionsregarding our tours that you don't see an answer toon this page. Thank you for visiting us today!

Email us at info@vafeltre.com

Q. Can you describe the meals you provide? Breakfast every morning in the hotel (Breakfast varies in Italy. The most basic, “continental”, breakfast consists of coffee, tea,juice, bakery items, jelly, Nutella, and fruit. Every effort will be made to include a more well-rounded breakfast each and every morning.)

6 Lunches(Lunch consists per person: One course meal plus dessert with coffee or tea. 1 Liter of water, and ¼ liter of wine or amedium beer, or one non-alcoholic beverage)

8 Dinners(Dinner consists per person: Two course meal plus dessert with coffee or tea. 1 Liter of water, and 1/2 liter of wine or twobeers, or 2 non-alcoholic beverages)

*Note* This is a generalization of meals. Some meals may include more than is listed,according to the restaurant.* Trust us, Our food & wine is the most important thingon our tours, so have no worries because there will be always plenty. :)

Q. Can you help with Special Dietary Requirements?

Please notify us of special requirements at the time of booking. Please include whether ornot you eat fish, pork, meat, or wild game. Some restaurants that we use create their ownmenus daily, and may not have the means to make last minute changes. Any special mealrequirements will be made on a REQUEST basis only. VaFeltre Tours cannot GUARANTEEspecial meal requests nor will it assume any responsibility or liability if clients’ special mealrequests are not fulfilled.

Q. What are the standards of the hotels you use? We use hotels or inns with 3 star ratings orhigher. They are often family-runestablishments vs. corporate chain properties.

When booking triple or quad rooms pleasenote that this is based on a twin room wherethe extra bed may be a ‘roll-away’ bed whichwill limit space in the room. Availability of tripleor quad rooms is limited and in some hotelsmay consist of a double bed with a ‘roll-away’bed or two double beds. Single rooms inEurope are generally smaller than twin-beddedrooms.

European hotel standards & services providedmay vary from those in other parts of the worldand are often in the local style.

These are 2 of the many hotels weuse on our tours for you to view andget an idea:

Hotel Doriguzzi in Feltre

Hotel Principe Marmolada

Q. Can I get Hotel Membership rewards while I am on tour? Members of Hotel Frequent Traveler programs may not be entitled to earn points with any ofthe hotels associated with VaFeltre Tours.

Q. Can I make special room requests? Any special room request will be made on a REQUEST basis only. VaFeltre Tours cannotguarantee special room requests, although every effort will be made to meet the requests.These include but are not limited to: more than 2 people per bedroom, limited walking/stairs,etc.

Q. Will we have a Tour Director available throughout thetour?

Dante & Lorna, Tour Directors

We only employ Full Service Professional andFully Qualified Tour Guides who will remain withthe group for all listed activities. They areresponsible for managing the travelarrangements of guests from beginning to end ofthe tour, making sure everything runs accordingto plan.

They are available for information and to helpwith translation during the tour. Their knowledgeand caring, their outgoing and fun loving nature,and their experience and friendliness all makeyour holiday more enjoyable. Our Tour Directorsand Drivers work as a team to handle all the littledetails, leaving you free to enjoy your holiday!

Q. How do I meet up with the group for the beginning of thetour? Transportation is included to and from the airport or nearest train station to thebeginning/end points of the tour. Depending on your individual travel needs, this will either bein our private vehicle used for the rest of the tour, or it may be a private taxi or hotel shuttle.

Q. What type of vehicles do you use for your tours?

Transportation is included for all listedactivities during the tour. Vehicle sizemay vary to reflect the size of thegroup. We will have our own privatevehicle with comfortable seating andclimate control. This may range froma minivan to a full-sized motorcoach,depending on the group size.

This isn't really our bus....

Q. Will we do all of the activities listed in the itinerary? Sightseeing: The following terminology is used on the itinerary pages in regards to includedsightseeing:Visit - You will enter a specific site and any applicable fees are included.View - A brief stop and an opportunity to take photos. See - You will drive by the site so that you can see it.

Q. Why do you use local guides? Sometimes we feel that the best way to experience an area is through the eyes of a localguide. Local tours are usually 2-4 hours, and are usually on foot. Please bring comfortableshoes for these activities! Please note that while the fee is already paid to the guide as partof your tour cost, it is customary to offer 1-2 Euros per person for a job well done.

Q. Is there a limit to how much luggage I can bring along?

Especially with our smaller groups, we often useminivans to keep costs down. Because of this,we do not have extra space for excess luggagein our vehicles. We kindly ask that you limit yourluggage to one piece per passenger. This singlebag should have a weight not exceeding 30kg

(66lbs) and dimensions not exceeding 77.5cm(30.5in) x 56cm (22in) x 32cm (12.5in). Chargesmay incur in the event these limits areexceeded, and our promise to transport you oryour luggage as indicated may be invalidated.Airlines may restrict checked luggage allowanceby weight – e.g. a max of 50lbs/23kgs perperson. Carry-on/hand luggage is restricted to one pieceper person, and must be small, such as a purseor backpack. Please note that carry-ons withtelescopic handles and wheels may not fit in themain vehicle compartment and therefore cannotbe accepted as carry-on luggage for safetyreasons.

Q. Will I be responsible for my luggage, or is porterageavailable?

Luggage handling is the responsibility of each tourmember and must be taken on and off the vehicleyourself each day of the tour. Because we mainly usefamily-run lodging properties, quite often there simplyisn’t anyone available to carry your items for you. Largeitems can be left in hotel rooms where we will bestaying overnight. VaFeltre Tours is not responsible foritems that go missing from hotel rooms or that are leftin the vehicle overnight.

Q. What Tips are Included? All tips/gratuities are included for services on tour provided by dining room waiters andchambermaids.

Q. What tips are not included?

The fee is already paid to the local guide as part of your tour cost; it iscustomary to offer 1-2 Euros per person for a job well done.If we have a Driver who is not an employee of VaFeltre Tours, their tip isnot included. The general suggestion in this case is 2-3 Euros per person,per day. This can be pre-paid if you notify us in advance.

Q. What if I need special assistance on tour? You must report any disability that will require special attention while on tour at the time thereservation is made. VaFeltre Tours will make reasonable attempts to accommodate thespecial needs of disabled travelers, but is not responsible in the event it is unable to do sonor is it responsible for any denial of services by air carriers, hotels, restaurants, or otherindependent suppliers. The Americans with Disabilities Act is only applicable within theUnited States and facilities for disabled individuals are limited outside its borders.

Most transportation services are not equipped with wheelchair ramps. We regret that wecannot provide individual assistance to a vacation participant for walking, dining, getting onand off motor coaches and other vehicles, or other personal needs. A qualified andphysically able companion must accompany travelers who need such assistance and mustassume full responsibility for their well being. The passenger assumes the full risk of useand of any prohibitions imposed by vendors.

Q. What liabilities are not covered by VaFeltre Tours? Please be aware that during your participation in vacations operated by the Company,certain risks and dangers may arise beyond our control, including but not limited to: thehazards of traveling in undeveloped areas; travel by boat, train, automobile, aircraft, or othermeans of transportation; the forces of nature; political unrest; acts of lawlessness orterrorism; and accident or illness in remote regions without means of rapid evacuation ormedical facilities. The Company will not have liability regarding provision of medical care orthe adequacy of any care that may be rendered.

Release of Liability:

In consideration of the services and arrangements provided by the Company, you, foryourself and for your heirs, personal representatives or assigns, do hereby release, waive,discharge, hold harmless and agree to indemnify the Company, and its owners, officers,directors, agents and employees from any and all claims, actions, or losses for bodilyinjury, property damage, wrongful death, loss of services, lost profits, consequential,exemplary, indirect or punitive damages or otherwise which may arise out of or occur duringyour travel and any activities conducted in conjunction therewith. YOU SPECIFICALLYUNDERSTAND THAT YOU ARE RELEASING, DISCHARGING AND WAIVING ANYCLAIMS OR ACTIONS THAT YOU MAY HAVE PRESENTLY OR IN THE FUTURE FORTHE NEGLIGENT ACTS OR CONDUCT OF THE OWNERS, DIRECTORS, OFFICERS,EMPLOYEES OR AGENTS OF THE COMPANY.

Q. Do I need a visa or passport for this tour? You are responsible for obtaining and paying for all visas and entry documents, for meetingall health and other requirements, and for any documents required by the laws, regulations,orders, and/or requirements of the countries you will visit. Non-U.S. citizens must consultwith appropriate consulates to determine if any visas are needed and are responsible forobtaining all visas and entry documents independently. VaFeltre Tours is not responsible forproviding you with specific visa and passport information or documentation and VaFeltreTours cannot accept liability for any passenger refused entry onto any transport or into anycountry due to failure of the passenger to carry correct documentation.

All passengers travelinginternationally are required tohave a passport. Mostcountries require that thepassport be valid for at leastsix (6) months beyond theconclusion of your trip.

It is recommended you have a minimum of three blank pages in your passport whentraveling, as many countries require blank pages. Multiple-entry visas are required for somevacations. It is your responsibility to verify all visa and passport requirements.

Q. Does VaFeltre Tours book airfare? VaFeltre Tours does not book airfare for its clients. We are more than happy to makesuggestions relating to routing, low-cost websites, etc. If any air schedule requires anovernight stay in a gateway city, VaFeltre Tours can assist you with hotel reservations;however, the costs of the overnight stay (including hotel and meals) are at your expense. Airroutings are subject to availability. Routings are not guaranteed and are subject to changeat any time.

Q. What do I do if my flight is delayed or cancelled? VaFeltre Tours is not responsible if an airline cancels, reschedules, or delays a flight for anyreason. It is your responsibility to work with the airline on which you are ticketed to reachyour destination. VaFeltre Tours is not responsible for any additional expenses you mayincur prior to joining your trip. VaFeltre Tours is not responsible for and will not provide anyrefund for portions of trips missed due to canceled, rescheduled, or delayed flights. As youare responsible for your own flight arrangements, VaFeltre Tours will not be responsible forany loss resulting from cancellation or changes in international gateways or travel dates andwe therefore recommend that you do not purchase airline tickets with high penalty chargesfor changes.

Q. If I have special requests, will they be met?

If you have a special request (includingdietary requirements), we will do our bestto help, but we cannot guarantee that thesupplier can meet the request. Wepromise to comply with any specialrequest which we have specificallyagreed to and confirmed in writing.

General confirmation that a special request has been noted or passed on to the supplier orthe inclusion of a special request on your Confirmation Invoice or on the acknowledgementof your booking or any other documentation is not confirmation that the request will be met.Unless and until specifically confirmed in writing all special requests are subject toavailability. If any additional cost is applicable, it will either be invoiced to you prior todeparture or should be paid for locally.

Q. Do I need any vaccinations or medical exams for thistour?

We will provide general advice to you as towhat vaccinations and other healthprecautions are usually required for yourdestination or activity. It is your responsibilityto verify such advice with appropriatelyqualified medical personnel (such as theCDC) and that you have received anynecessary or advisory vaccinations ormedication. We reserve the right to requireyou to produce evidence of such vaccinationsor medication and may cancel, withoutpayment of compensation, your place on thetrip if any such vaccinations or medicationhave not been obtained.

It is your responsibility to ensure that you take any necessary medication whether before,during or after the trip. Any health information provided by us is provided in good faith but willonly be a general overview of any health hazards and requirements for the trip. Any suchadvice given by us should not be regarded as a substitute for specific and detailed medicaladvice for you, and you should raise any particular concerns with your own doctor.

Q. What level of activity is necessary for the tour? Some of our trips involve strenuous activity in remote regions, and it is your responsibility toensure that you have the necessary level of fitness and health to complete the trip. You maybe required to complete a Medical Declaration form where full details must be given of anyprevious or existing conditions that may affect your ability to complete the trip. You may berequired to authorize disclosure by us of any such conditions to any medical personnel thatwe or our suppliers may use in connection with the trip or while on the trip. We reserve theright at any time to require you to produce medical evidence of your ability to complete thetrip. We reserve the right to cancel your place on or to leave the trip, even if the trip hasalready commenced, and without repayment of any sums paid or other compensation,should any information on any Medical Declaration form be incorrect.

Q. What is the quality of facilities during the trip?

Given some of the remote locations of ourtrips, you must be aware that standards ofaccommodation, hygiene, and health andsafety precautions are unlikely to be as highas in the US and, in these circumstances,there is an increased risk of injury andillness, and that medical care standardsmay not be as accessible or ascomprehensive as in the US.

Q. What happens if I get sick or injured while on tour? If you fall ill or suffer an injury or, in our supplier’s opinion, are not able to continue with the

trip, we reserve the right, following consultation with you, to require you to either leave thetrip entirely or for a period, or to not take part in a particular aspect of the trip. Any refundsfor the unused portion of the trip will be treated on a case-by-case basis.

Q. Will I always have a private room? You should be aware that due to the nature of our hiking trips, you may be required to sharewashing facilities and bedrooms/dormitories. Depending on how far we hike, we may stay ata rifugio, or mountain hut, where facilities and electricity are limited. When we are inhotels/inns, you will have your own private room and bathroom as listed in our hoteldescriptions.

Q. Does VaFeltre Tours provide travel insurance? We do not sell travel insurance. We strongly suggest that you are covered by appropriatetravel insurance (including medical, air evacuation, rescue and repatriation insurance). Suchinsurance must be on terms and provide minimum coverage. Depending on the nature of thetrip, we may require you to take out an insurance policy prior to booking that particular tour.In that case, we will provide minimum insurance requirements for the trip in question.

Notwithstanding the above, it is your responsibility to ensure that the coverage provided issuitable and adequate for the trip and your particular needs.