valencia university of technology danube university krems quality management in higher education...
TRANSCRIPT
Valencia University of Technology Danube University Krems
Quality Management in Higher EducationEFQM as a Tool for Self-Assessment
Pre-seminar to the Danube Rector’s Conference Annual Meeting 2010
Carlos Ripoll Soler (Valencia University of Technology)
Thomas Pfeffer (Danube University Krems)
DRC Annual Meeting, 14th February 2010 slide 2
Valencia University of Technology Danube University Krems
Goals
Discuss the need for quality management in HE
Explain the EFQM model for organisational excellence
Introduce quality management tools developed by the Uni-QM and the Trans-SAETO project
DRC Annual Meeting, 14th February 2010 slide 3
Valencia University of Technology Danube University Krems
Agenda
0) Introduction 1) Paradigm shift in higher education policy 2) The EFQM model for organisational excellence
(example: Quickscan)
break
3) Uni-QM project 4) Trans-SAETO project 5) discussion, conclusion
Valencia University of Technology Danube University Krems
Paradigm shift in Higher Education PolicyFrom state controll to autonomy + accountability
DRC Annual Meeting, 14th February 2010 slide 5
Valencia University of Technology Danube University Krems
1) Paradigm shift in HEinstitutional arrangement
state(MoE)
QA(centers, departments)
HEIs
state control
autonomy + accountability
state(+ other
sponsors)
QA(independent
agency)
HEIs
DRC Annual Meeting, 14th February 2010 slide 6
Valencia University of Technology Danube University Krems
1) Paradigm shift in HE characteristics
state control
autonomy + accountability
• centralised power/functiono funding: state (MoE)o external QA: state (MoE)o organising: state (MoE)
• HEIs: subordinated units• steering: top-down order,
norms, control• laws: detailed
micro-regulations• QA-approach: compliance
and obedience to given regulations (behaviour control)
• homogeneity of provision and quality
• state as sole customer and sponsor
Differentiated power/function o funding: state (MoE)o external QA: QA agencyo organising: HEI
HEIs: autonomous institutions
steering: dialogue, feedback, incentives
laws: macro-regulation for institutional interaction
QA-approach: maturity and accountability to promised output (output control)
diversity of provision and quality
multiplicity of customers and sponsors
DRC Annual Meeting, 14th February 2010 slide 7
Valencia University of Technology Danube University Krems
1) Paradigm shift in HE e.g. stakeholders of study programm
state
study programme
municipality, region
schools
potential students
governing board
competitors/ partners
employer
alumni
subject community
educator, team
studentsother study programmes
parents
DRC Annual Meeting, 14th February 2010 slide 8
Valencia University of Technology Danube University Krems
1) Paradigm shift in HE e.g. programme as sum of courses
content
transfer
support
exam
other
goals
content
transfer
support
exam
other
goals
content
transfer
support
exam
other
goals
content
transfer
support
exam
other
goals
content
transfer
support
exam
other
goals
DRC Annual Meeting, 14th February 2010 slide 9
Valencia University of Technology Danube University Krems
1) Paradigm shift in HE e.g. programme as a team/organis. responsibility
broad topics and modules, competence oriented
teaching and learning arrangements, integrated
coaching and support, accompanying
testing and examining learners progress, continuous
other task forces
strategic goals and competences for the curriculum
DRC Annual Meeting, 14th February 2010 slide 10
Valencia University of Technology Danube University Krems
1) Paradigm shift in HE conclusions
Definition of strategic goals within the HE institution / study programme
Integration of stakeholder interests Quality of management:
fitness of purpose and fitness for purpose New forms of external quality assessment:
programme accreditation, institutional audits/accreditation
New pattern: internal self-assessment + external check by peers / agencies
Valencia University of Technology Danube University Krems
EFQM model for organisational excellence
DRC Annual Meeting, 14th February 2010 slide 12
Valencia University of Technology Danube University Krems
2) EFQM model for organisational excellencedifferent functions:
Approach for comprehensive self-assessment of an organisation
Methode to identify ideas for improvement Proposal for a joint terminology for internal
communication Structure for the management system of an
organisation (cockpit, overview) Possibility to compare organisations
(awards)
DRC Annual Meeting, 14th February 2010 slide 13
Valencia University of Technology Danube University Krems
2) EFQM model for organisational excellenceModel: 9 criteria
Key performance
results
Key performance
results
Society results
Society results
People resultsPeople results
Customer results
Customer results
LeadershipLeadership ProcessesProcesses
Partnerships & ressourcesPartnerships & ressources
PeoplePeople
Policy & strategyPolicy & strategy
ENABLER RESULTS
INNOVATION AND LEARNING
DRC Annual Meeting, 14th February 2010 slide 14
Valencia University of Technology Danube University Krems
2) EFQM model for organisational excellencecontinous improvement process
DRC Annual Meeting, 14th February 2010 slide 15
Valencia University of Technology Danube University Krems
2) EFQM model for organisational excellenceexample: saeto reference model for ETOs
DRC Annual Meeting, 14th February 2010 slide 16
Valencia University of Technology Danube University Krems
2) EFQM model for organisational excellenceEU-projects for EFQM in education DAETE
(Development of Accreditation in Engineering Education and Training)http://daete.up.pt
Uni-QM(University Quality Managmenent Tools for Lifelong Learning) http://www.uniqm.net
Trans-SAETO(Self Assessment for Educational and Training Organisations)http://www.saeto.eu