value network v1.0
TRANSCRIPT
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Value network of
the Dutch gas
industry
H a n z e H o g e s c h o o l
G r o n i n g e n
I n s t i t u t e f o r I n f o r m a t i o n
a n d C o m m u n i c a t i o n
t e c h n o l o g y | Z e r n i k e p l e i n
1 1 k D 2 . 3 5 | P o s t b u s 3 0 3 7 ,
9 7 0 1 D A G R O N I N G E .
+ 3 1 5 0 5 9 5 4 9 3 7
1 / 3 0 / 2 0 1 2
Austin Dsouza
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Contents
Preface ....................................................................................................................... 2
1. Introduction ........................................................................................................ 3
2. Methodology ...................................................................................................... 4
2.1. Stakeholder Identification Methodology .............................. ......................... 4
2.2. Value Network Modeling Methodology ....................................................... 4
3. Theoretical foundation ..................... ......................................... .......................... 5
3.1. Stakeholders ................................................................................................. 5
3.2. Value networks ............................................................................................ 6
4. Identification of Stakeholders ............................................................................. 7
4.1. Government ................................................................................................. 8
4.2. Regulators .................................................................................................... 8
4.2.1. Directie Toezicht Energie (DTe) ........................................................... 9
4.3. European Commission ................................................................................. 9
4.4. Gas producers ............................................................................................10
4.4.1. Gas Exploration and Production companies (E&P companies) ............10
4.4.2. Bio gas producer .................................................................................10
4.5. Transmission system operator (TSO)..........................................................10
4.6. Distribution system operators (DSO¶s) .......................................................12
4.7. Gas Markets ...............................................................................................12
4.8. Suppliers ....................................................................................................13
4.9. Shippers .....................................................................................................13
4.10. Traders ...................................................................................................14
4.11. Customer ................................................................................................14
4.12. Dutch society ..........................................................................................14
5. Mapping the Value Network .............................................................................14
6. Conclusion ....................................................................................................17
6.1. Limitations .............................................................................................17
7. Bibliography.....................................................................................................19
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PrefaceAs per the stakeholder meeting on 6th Jan 2012 (See minutes of the meeting
https://skydrive.live.com/redir.aspx?cid=a5e9197a51d1d720&resid=A5E9197A51D1D720!7
90&parid=A5E9197A51D1D720!738&authkey=!AHR-vpK-BfbVogw) it was deemed
necessary to model the Dutch gas value network. The purpose of this value network model is
to have a common reference point and promote a common understanding and vocabulary of
the gas value network.
Hence this paper models the value network of the Dutch gas industry. It covers the value
network from well heads to burners.
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1. Introduction
One of the hallmarks of the modern economy is the disintegration of monolithic organizations
which produce and deliver goods and services to end users. Organizations armed with
information technology are organizing themselves, or are being forced to re-organize
themselves in to value networks or ecosystems. As a consequence of this change
organizations cannot be seen as isolated units of value creation, capture and delivery. Rather
one needs to adopt a network or ecosystem approach to understand how value is created,
captured and delivered (Kauffman, Li, & Van Heck, 2010).
Looking at the Dutch gas industry, it can be observed that the industry has been
systematically unbundled in to a network of organizations working together in order to deliver
gas to the end user. The types of organizations participating in this value network vary. For
example there are for profit organizations such as Shell, Enexis etc.) and nonprofit
organizations (DTe, NL agency for energy and climate change etc.). To add to this
complexity, the customer segment these organizations are targeting also differs. Therefore,
the value these organizations aim to derive from and deliver to the value network differs and
could often be contradictory. This implies that the term value could mean different things to
different stakeholders within a value network (Lepak, Smith, & Taylor, 2007). This
complexity is best illustrated by the following example. The government participates in the
gas value network in order to reduce prices of energy, increase competition and reduce CO2emissions. The gas producers, supplier and shippers on the other hand participate in the gas
value network in order to make profit.
A review of the existing literature revealed that the value network based approach has not
been used to study the Dutch gas industry. Therefore, in order to model the Dutch natural gas
network, a value network modeling technique based on the µstakeholder identification and
salience theory¶1 as well as the method proposed by Waddell & Allee, (2009) in their work
³An Eight-Step Action Research Network Analysis Approach to Complex Global Systems:
The Case of Global Finance´ has been adopted.
There are several advantages to modeling the Dutch gas value network. Firstly, it allows for
better understanding of the Dutch gas industry by helping to visualize the network and the
value flow. Secondly, it allows for common terminology, a common reference point and the
1 Stakeholder identification and salience theory is proposed by Mitchell, Agle, & Wood
(1997).
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analysis of the value network. Thirdly, it helps in strategy formulation. Further the proposed
technique overcomes the limitations in the modeling technique proposed by Waddell & Allee
(2009), by providing a definitive way of identifying and verifying whether the identified
stakeholders actually matters.
The paper is organized as follows. Section 2 elaborates on the methodology adopted. Section
3 presents the theoretical foundation. Section 4 introduces the various stakeholders identified
and finally section 5 presents the natural gas value network.
2. MethodologyIn order to model the value network, the value network participants (stakeholders) and the
value flows must be identified. The following two sub sections elaborate on the methodology
adopted.
2.1. Stakeholder Identification MethodologyTo identify the stakeholders the following steps were adopted. First, the existing potential
stakeholders were identified by scanning existing literature, brainstorming etc. (Fu, Feng, Li,
Crawley, & Ni, 2011). The second step involved checking whether the identified stakeholders
possessed the attributes of power and legitimacy (Neville, Bel, & Whitwelll, 2011).
Figure 1 Stakeholder selection process
2.2. Value Network Modeling Methodology
In order to model the value network, the modeling methodology proposed by Allee (2002) isadopted. This method allows for capturing the inter-organizational value exchanges, and
accounts for value exchanges between regulators, market participants and other members of
the value network.
The Method proposed by Allee (2002) consists of the following three main elements.
Step 1
Identifying potential
stakeholders
Step 2
Checking for
stakeholder attributes
(Power& legitimacy)
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Participants: ³Participants can be individuals, small groups or teams, business units, whole
organizations, collectives such as business webs or industry groups, communities, or even
nation-states ´ (Allee, 2002). Participants are real people who carry out roles in the system.
Transactions: ³Transactions are represented by an arrow that originates with one Participant
and ends with another. The arrow represents movement and denotes the direction of
something that happens between two Participants´ (Allee, 2002).
Deliverables: Deliverables are tangibles and intangibles exchanged throughout the network
(Allee, 2002).
The nodes (participants) on a value network can be formed by individuals, groups or
organizations. The nodes (participants) can also be represented by roles which are played by
one or more individuals, groups or organizations (Waddell & Allee, 2009). An example of
this is the role of the regulator (see Figure 5) which is played by several regulatory bodies
such as the DTe, NL agency for energy & climate change etc.
3. Theoretical foundation
3.1. StakeholdersOne of the most important and widely accepted theories in the domain of stakeholder research
is contributed by Mitchell, Agle & Wood (1997). Their work aids in logical identification of
stakeholders. Since the publication of their paper titled ³Toward a Theory of Stakeholder
Identification and Salience: Defining the Principle of Who and What Really Counts´, it has
been cited 622 times (Neville, Bel, & Whitwelll, 2011).
According to Mitchell, Agle & Wood (1997), a stakeholder has one or more of the following
three attributes namely power, legitimacy and urgency.
Power: A party is said to have power to the extent it has or can gain access to the coercive,
utilitarian, or normative means, to impose its will in the relationship (Mitchell, Agle, &
Wood, 1997).
Legitimacy: According to Suchman (1995) legitimacy is a generalized perception or
assumption that the actions of an entity are desirable, proper, or appropriate within some
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socially constructed system of norms, values, beliefs and definitions (Mitchell, Agle, &
Wood, 1997).
Urgency: The degree to which stakeholder claims call for immediate attention (Mitchell,
Agle, & Wood, 1997).
Neville, Bel, & Whitwell (2011) argue that possessing the urgency attribute alone is not
enough to qualify one as a stakeholder. But parties possessing urgency combined with power
or legitimacy qualify as stakeholders. Hence stakeholders can be identified based on two
attributes alone, i.e.: power and legitimacy. This is best illustrated by the following
hypothetical example: An environmental organization (Organization A) is opposing the
government¶s decision to allow companies to start exploitation of oil & natural gas in a
particular region, due to begin next month. In this case Organization A possesses
urgency by the virtue of its claim to reverse the government¶s decision. But it does not
become a stakeholder by possessing urgency alone. However, it can become a
stakeholder by acquiring the power attribute, i.e.: impose its will on the government
by influencing the public or by violence etc. Or by gaining legitimacy by showing that
the government¶s decision to allow companies to exploit the natural resource does
considerable damage to the environment, which would not be acceptable to the
society. In this paper the view of Neville, Bel & Whitwell (2011) is adopted to
identify the stakeholders.
3.2. Value networksValue is made up of two components: use value and exchange value (Lepak, Smith, & Taylor,
2007).
Use value is defined as: ³Use value refers to the specific quality of a new job, task, product,
or service as perceived by users in relation to their needs, such as the speed or quality of
performance on a new task or the aesthetics or performance features of a new product or
service´ (Lepak, Smith & Taylor, 2007, p.181).
Exchange value is defined as ³either the monetary amount realized at a certain point in time,
when the exchange of the new task, good, service, or product takes place, or the amount paid
by the user to the seller for the use value of the focal task, job, product, or service¶¶ (Lepak,
Smith & Taylor, 2007, p.181).
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Further, according to Allee (2002), value can be tangible and intangible in nature. Value is
said to be tangible when the product or service being provided is physical in nature or is
expected as a part of the service or a good and is paid for. Value is said to be intangible when
they are not governed by contracts but are generally extras which people and organizations do
to keep the system running smoothly. Intangibles are generally information and knowledge
(Allee, 2002).
Value exchange forms the basis of a value network. A value network can be defined as ³A
value network is any web of relationships that generates tangible and intangible value through
complex dynamic exchanges between two or more individuals, groups, or organizations´
(Allee, 2002).
4. Identification of StakeholdersThis section introduces the various stakeholders¶ selected based on attributes of power and
legitimacy. Table 1 displays the stakeholders identified and their indicators of stakeholder
attributes.
Table 1 Stakeholders and their attributes
Stakeholder Name Indicators of Power Indicators of Legitimacy
European commission y Coercive power
- Legal rights
y Utilitarian power
- Resources
Democratically elected by members of the EU
Government y Utilitarian power
- Resources
y Coercive power
- Legal rights
Democratically electedgovernment by theDutch society
Regulators y Coercive power
- Regulatory authority
- Power to imposeregulations
Accepted by allstakeholders as the
regulatory authority
Gas producers (natural gas
and biogas)y Utilitarian power
- Resources
y Coercive power - Legal rights
- Contracts
Legal organizations
operating within tenets
of socially acceptednorms, values, beliefs &
definitions
Transmission system
operators (TSO)y Utilitarian power
- Resources
y Coercive power
- Legal rights
- Contracts
Legal organizations
operating within tenetsof socially acceptednorms, values, beliefs &
definitions
Distribution system y Utilitarian power Legal organizations
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operators (DSO) - Resources
y Coercive power
- Legal rights
- Contracts
operating within tenets
of socially acceptednorms, values, beliefs &definitions
Gas Markets y Utilitarian power - Resources
y
Coercive power - Legal rights
- Contracts
Accepted as a legal
market place by the
stakeholders
Suppliers y Utilitarian power
- Resources
y Coercive power
- Legal rights- Contracts
Accepted as a channel tosupply energy by the
stakeholders
Shippers y Utilitarian power
- Resources
y Coercive power
- Legal rights
- Contracts
Accepted as a channel to
supply energy, as well as
an important component
in the balancingmechanism by the
stakeholdersTraders y Utilitarian power
- Resources
y Coercive power
- Legal rights
- Contracts
Accepted as an importantmarket participant by the
stakeholders
Customers y Utilitarian power
- Resources
y Coercive power
- Legal rights
- Contracts
Consumers of the end product
Dutch society y Coercive power
-
Legal rights
Collectively represent
Netherlands
4.1. Government The government is responsible for formulation of laws and policies related to the natural gas
industry. The regulators are responsible for implementing and enforcing the laws and policies.
Further, they also receive revenues in the form of license & permit fees, taxes and profits
through regulators and through state owned companies such as Gasunie and EBN (de Vlam
& Custers, 2010).
4.2. RegulatorsThere are several regulators who regulate different aspects of the natural gas industry. DTe
for example, is one of the most important and influential regulators (for more information see
the description below). Similarly, the NL agency for energy and climate, among other things
regulates the environmental impact of the natural gas industry. One of the most important
functions of regulators is to advice the government on laws and policies. All the various
regulatory bodies are represented by the regulatory role in Figure 5.
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4.2.1. Directie Toezicht Energie (DTe)DTe¶s mission is to make the energy markets work as effectively as possible and to protect
consumers. DTe supervises parties in the gas sector, making sure the players comply with all
the necessary legal requirements, for example the 2000 Gas Act. Further DTe monitors the
functioning of the energy market by for example monitoring the liquidity of the energy
market. Following are some of the duties the DTe performs in relation to the gas industry
(DTe, 2005):
y taking regulatory decisions in relation to electricity and gas, for example: tariffs;
y taking tariff decisions in relation to electricity and gas;
y determining guidelines for tariffs and conditions for access to gas transmission
pipelines and
y gas storage installations;
y granting licenses for the supply of electricity and gas to captive customers;
y issuing binding instructions and imposing interdicts;
y advising the Minister of Economic Affairs on granting his consent to the
appointment of an
y electricity grid or gas network manager, on granting exemption from the
obligation to appoint
y an electricity grid manager (section 15 of the Electricity Act of 1998) and on
decisions on
y
applications for privatization;
y making a contribution through the international consultative structures set up by
European
y regulators of the energy sector; and
y Providing public information.
4.3. European CommissionThe European Commission sets energy policies, strategy and road maps at the EU level.
These are then further translated to regional energy strategy, policies and roadmaps. The goal
of the European Commission is to benefit EU citizens by giving them greater choice, fairer
prices, cleaner energy and security of supply (European Comission, 2007).
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4.4. Gas producers
4.4.1. Gas Exploration and Production companies (E&P companies)There are several gas producers in the Netherlands. The pie chart (Figure 2) below provides
an overview of the percentage of natural gas produced by various producers. The largest
producer in the Netherlands is the Nederlanse Aardolie Maatschappij B.V. (NAM). The stateowns a stake in NAM (EEBR Report, 2004).
Figure 2 Percentage of total natural gas produced in the Netherlands by various producers (Nl Olie en GasPortal, 2010)
4.4.2. Bio gas producerBio gas producers are mainly farmers and industries who produce gas out of biomass. These
producers have to comply with standards set by the TSO¶s. Examples of this are the
infrastructure standards and gas quality standards.
4.5. Transmission system operator (TSO)Companies that operate the transmission systems for natural gas transport networks are
known as the transmission system operators (TSO¶s) (Bucura, Chmieliauskas, Lukszo, &
Dijkema, 2011). Gas transport services (GTS) is the national transmission system operator
(TSO) wholly owned subsidiary of N.V. Nederlandse Gasunie. GTS performs its activities
1%< 1%< 1% 1%<
1%<
7%
80%
1%<
1% 1%
6%
1%<
4%
Natural gas produced by various
producers in netherlands in 2010
ATPOil and Gas NetherlandsB.V.
Centrica Production
Nederland B.V.
Chevron E&PNetherlands
B.V.
Cirrus Energy Nederland B.V.
Dana Petroleum Netherlands
B.V.
GDF Suez E&PNederland B.V.
NederlandseAardolie
Maatschappij B.V.
Northern Petroleum
Nederland B.V.
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independently as required by law. As a national transmission system operator their
responsibilities involve the management, the operation and the development of the national
transmission grid on an economic basis. It ensures sufficient transport capacity, balances the
grid and creates/maintains connections to other grids. In addition GTS has the following tasks
(GTS, 2012):
y quality conversion;
y flexibility services (under certain conditions);
y to monitor the reliability, quality and safety of the system;
y to take measures relating to security of supply (including peak-period delivery
and supplier of last resort deliveries);
y to provide other network operators with information in order to allow for safe and
efficient transport;
y To provide users with information that is necessary for efficient access.
Other private players transport gas produced offshore and feed it in to the onshore gas
network for example: West Gas Trunk, North Gas Trunk and Northern Offshore Gas Trunk
(Nl Olie en Gas Portal, 2010).
Figure 3 represents the Dutch gas grid supply chain. The TSO¶s are responsible for the high
pressure transmission lines (HTL¶s), metering and regulating stations (M&R station), regional
transmission lines and the gas receiving stations (GRS). In the Netherlands two types of HTL
grids exist. One carries low calorific gas and the other carries the high calorific gas. Gas is
injected in to the HTL¶s by the producers. Gas also enters and leaves the grid because of
import, export and storage areas. HTL¶s are used to supply gas for power generation and large
industries. The low calorific HTL¶s transmit gas to the M&R stations which reduce the gas
pressure to about 40 bar and feed it to the RTL grids, which are a finer mesh of pipelines. The
RTL¶s transmit the gas to GRS¶s, which further reduce the gas pressure to about 8 bar and
feed it in to the distribution grids (Weidenaar, Hoekstra, & Wolters, 2011).
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Figure 3 Dutch gas grid supply chain (Weidenaar, Hoekstra, & Wolters, 2011)
The TSO¶s had to obtain licenses and permits from the regulators in order to operate. The
TSO is 100% state owned via Gasunie. Further, the TSO also operates the TTF market (see
markets for more information).
4.6. Distribution system operators (DSOs)DSO¶s are organizations which operate the distribution networks. They are the link between
the TSO¶s and the customers (households and industry). The distribution grid can be
categorized in to high pressure distribution grids and low pressure distribution grids. The high
pressure grids feed gas in to the supply stations which further reduce the gas pressure to 100
or 30 mbar (See Figure 3). The supply station feed the gas in to the low pressure grids which
transmit the gas to customers for use (Weidenaar, Hoekstra, & Wolters, 2011). Currently the
distribution network is operated by 12 network operators which are owned by the regional
authorities (municipalities and provinces), except for Nuon an Essent. As of 1 January 2011,
all network operator companies must be legally separated from the energy group of
companies active in the field of energy in the Netherlands (de Vlam & Custers, 2010).
4.7. Gas MarketsThere are two different markets setup for gas trade, namely Title transfer facility (TTF) and
APX-ENDEX.
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Title transfer facility (TTF): The title transfer facility (TTF) is a virtual market place
operated by gas transport services (GTS). TTF allows the market participants to trade gas that
is brought in to the national grid via an entry point before it exits the grid. According to GTS,
TTF can serve as a virtual entry point in the portfolio of a shipper or trader who buys gas on
the TTF, or as a virtual exit point in the portfolio of a shipper or trader who sells gas on the
TTF (GTS, 2012).
Figure 4 Functioning of TTF (GTS, 2012)
APX-ENDEX is an energy exchange, operating spot and futures markets for electricity and
natural gas in the Netherlands, the United Kingdom and Belgium. They also work with all
necessary parties in order to provide integrated trading solutions such as the market coupling
solution and cross border trading solutions. The APX-ENDEX aims at creating an integrated
gas market for Europe.
4.8. SuppliersSuppliers are companies or organizations who generally sell both gas and electricity to
customers and collect payments for the same (Energiezaak, 2011
).
4.9. ShippersThe role of a shipper can be assumed by the suppliers (shippers are often suppliers), traders or
customers. They buy transport capacity and have a responsibility towards maintaining a
balance between supply and demand in the gas supply system (Energiezaak, 2011). Gasterra
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is the largest owned shipper in the Netherlands and is owned by the state via Gasunie (EEBR
Report, 2004).
.
4.10. Traders
Traders are parties who participate in the gas markets. Their business model revolves aroundexploiting the margins between demand and supplies (Energiezaak, 2011).
4.11. CustomerThe customer base of the natural gas industry is made up of industries and households
(Energiezaak, 2011).
4.12. Dutch societyThe Dutch society is the legitimate owner of all the natural resources within the
country. Further, they democratically elect the government and as a result possess
both legitimacy and power.
5. Mapping the Value Network The value network table identifies the exchange of value between various participants in the
value network. The deliverables are identified by asking the following questions: Why does
the role exist? In context of the above question, what are the most important deliverables does
the role contribute to the network. And to whom is the value delivered to within the network?
Table 2 Value Network
Participant Deliverable Delivered to Source
Government
Laws & Policy Regulators (de Vlam & Custers,2010)
Reduce co2emissions
Dutch society (Weidenaar,Hoekstra, & Wolters,2011)
Reduce dependence
on energy imports
Dutch society (Weidenaar,
Hoekstra, & Wolters,
2011)
Sustainability Dutch society (Bucura,
Chmieliauskas,
Lukszo, & Dijkema,
2011
)
Regulator
Regulation TSO¶s, natural gas producers, biogas
producers, suppliers,shippers, markets
and traders
(DTe, 2005)
Advice Government (DTe, 2005)
Information Dutch society (DTe, 2005)
Regulate (issuinglicenses, permits and
Producers, TSO¶s,DSO¶s
(DTe, 2005)
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enforcing the laws
and policies)
European
Commission
Strategy, road maps& policy
Dutch Government (EuropeanComission, 2007)
More choice, fairer
prices, cleaner
energy and securityof supply
EU citizens (Dutch
society)
(European
Comission, 2007)
E&P companies
Sales contract Shippers (Energiezaak, 2011)
Supply gas TSO¶s (Energiezaak, 2011)
Revenue (Tax +Profits)
Government (de Vlam & Custers,2010)
License & permit
fees
Regulators (DTe, 2005)
Information Regulators (DTe, 2005)
Bio gas producers Supply gas Transmission system
operators
Transmission systemoperators
Service
(transportation, grid
management &development
services and securityof supply)
Producers, suppliers
and end users
(mainly largecustomers)
(GTS, 2012;Energiezaak, 2011)
Supply gas DSO¶s (GTS, 2012)
Operate TTF markets Suppliers, end users,traders and shippers
(GTS, 2012)
Provide information Regulators,
producers, DSO¶s,
shippers, suppliersand end users
(GTS, 2012)
Revenue Government (de Vlam & Custers,
2010)
License & permitfees
Regulators (DTe, 2005)
Information DSO¶s, suppliers and
regulators
(GTS, 2012)
Compliance rules Bio gas producers
DSO¶S
Provide distributionservices
Shippers (Weidenaar,Hoekstra, & Wolters,2011)
Transport gas End user
License & permitfees
Regulators (DTe, 2005)
Information Regulators (DTe, 2005)
Tax Government
Gas markets
Tax Government (de Vlam & Custers,2010)
License fees &
permits
Regulator (DTe, 2005)
Information Regulator, shippers,suppliers and traders
(DTe, 2005)
Sell gas Customers (Energiezaak, 2011)
Purchase gas Shippers (Energiezaak, 2011)
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Suppliers
Contract Customers (Energiezaak, 2011)
Service Customer (Energiezaak, 2011)
Tax Government (de Vlam & Custers,
2010)
License & permitfees
Regulator (DTe, 2005)
Information Regulator (DTe, 2005)
Shippers
Payment Producers (GTS, 2012)
Balancing duties DSO¶s, TSO¶s (GTS, 2012)
Trade gas Markets (GTS, 2012)
Contract for
transporting gas to
end user
TSO¶s & DSO¶s (Energiezaak, 2011)
Payments TSO¶s & DSO¶s (Energiezaak, 2011)
Revenue Government (de Vlam & Custers,
2010)License & permitfees
Regulator (DTe, 2005)
Information Regulator (DTe, 2005)
Traders
Buy & sell energy Traders (Energiezaak, 2011)
Transaction fees Market (APX-ENDEX,
2012)
Tax Government
Customers Payments Supplier
The gas value network can be divided in to three categories namely: upstream, midstream and
downstream segments (Figure 5).
Upstream: The upstream segment consists of gas producers.
Midstream: The midstream consists of TSO¶s, markets, shippers and traders.
Downstream: The downstream consists of customers, DSO¶S and suppliers.
The upstream midstream and downstream segments are connected physically and
commercially by two very important roles namely TSO¶s and shippers. The shippers
commercially connect the upstream, midstream and downstream segments. They purchase gas
from the upstream segment (gas producers), trade gas in the midstream segment and sell it to
the suppliers who are a part of the downstream segment. The TSO¶s physically connects the
upstream segment (gas producers) to the downstream segment, namely the DSO¶s and
ultimately the customers.
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6. ConclusionFigure 5 provides a high level visual overview of the Dutch gas industry. It describes the
value flows between various roles in the network from the participants¶ (stakeholders)
perspective. Further, the proposed methodology provides for a definitive way of identifying
the stakeholders.
6.1. LimitationsThe above described value network provides a high level generic overview of the Dutch gas
value network. The value flows depicted in Figure 5 do not represent all the value flows
between the various roles but represent value flows that were identified as most important.
The most important value flows can be subjective.
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Figure 5 Dutch Gas Value Network
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