value reference model - information and knowledge mgt

Value Reference Model

Information & Knowledge Management

Executing - Auxiliary Services

Planning

AuxiliaryServices

Supply ChainServices

ProductDevelopment

ValueReference

Model

ExecutingGoverning

BusinessServices

HumanResourceServices

Auxiliary Services

F&A Quality

Assurance

Service

IT Services Quality System

Service

Auxiliary

Services

Customer

Relations

Services

Organizational

Intelligence

Service

IT Services

Business

Analysis

IT Planning Information

Handling

IT Infrastructure

Maintaining

Systems

Deploying

IT Security

Assuring

IT Lifecycle /

Change

Managing

IT User

Supporting

IT Services

IT Planning

Disaster

Recovery

Planning

New

Technology

Analyzing

IT Plan

Developing

User Reqm'ts

Analyzing

IT Planning

IT Services

BusinessAnalysis

IT SystemsDeveloping

SystemsMaintaining

IT Planning InformationHandling

IT InfrastructureMaintaining

SystemsDeploying

IT SecurityAssuring

IT Lifecycle /Change

Managing

IT UserSupporting

IT Services

Developing IT Systems

Develop In-House


Acquire Solutions

Awarness &Strategy

ITPlanning

Decide to Makeor to Buy

IT Needs

Systems to bePurchased

Systems to beDeveloped

Develop In-house

Develop WFMS Manage SystemsReleases

SystemsEngineering Process

Develop CorporatePortal

SystemsImplementing

Develop SecuritySystem

SituationalAwarness)

Expertise Mgt

Systems Engineering Process

Integration and RecompositionDefinition and Decomposition

ComponentsIntegrating

SubsystemsIntegrating

Acceptance Testing

HardwareDevelopment

Subsystem Testing

System Testing

SW ComponentsCoding

SW Detailed Design

SW High-levelDesign

SW Unit / DeviceTesting

SystemSpecification

SW Beta-Testing

(ConOps)

Concept ofOperations

Implementation

Unit VerificationPlan

Sub-systems Verification Plan

System Verification Plan

Test Feedback

Test Feedback

Test Feedback

Test Feedback

System Validation Plan

SW Units

HW Devices

ADD

SRD

URD

System Specification

RelateRequirements to

ApplicationServices

ClassifyRequirements &Assign Priorities

Define howRequirementsare Handled

Chose aRequirements

Mgmt Tool

Review /Modify

Requirements

SW Prototipes& Testing

RequirementsElicitation

RequirementsValidation

DefineIdentification

Plan

SpecifyRequirements

InterviewStakeholders

DefineTraceability

Policy

FeasibilityAnalysis

System

Documentation

System

Reqm'ts

System

Verification

Plan

SW Model

URD

"RequirementsEngineering"

non valid

URD

non feasable

Requirements Classification

Gather Resources &Costs Data

Balance Reqm'tsPortfolio

- Financial Methods- Scoring Methods

Value & Rank NewReqm'ts

Current Reqm'tsAnalysis

Reqm'ts Funding

System Reqm'ts

new reqm'ts





Acceptance Testing

HardwareDevelopment

Subsystem Testing

System Testing

SW ComponentsCoding

SW Detailed Design

SW High-levelDesign


SystemSpecification

SW Beta-Testing

(ConOps)


Implementation




Test Feedback

Test Feedback

Test Feedback

Test Feedback


SW Units

HW Devices

ADD

SRD

URD

High-level SW Design

SW Project

Managing

Hardware

Designing

Update

Preliminary SDD

SW

Development

Group Review

SW

Development

Group Monitoring

Analyze

Pertinent

Requirements

Document

Preliminary SW

Design

SW Group

Manager Review

Define SW

Design Concepts

Perform Trade

Studies

Interaction Test

Plan

Subsystem

Verification Plan

Approved RID

System

Documentation

SRS & ICD

HW Design

Preliminary

SDD

Design Impact

of Trade Study

Trade Study

Result

Define SW Design Concepts

(Context)

Establish SystemBoundaries

(Realization)

DefineSystemArchitecture & Behavior

(Usage)

System Usage

(Execution)

Execute BehaviorModels

Context +Usage +Realization +Execution = CURE





Acceptance Testing

HardwareDevelopment

Subsystem Testing

System Testing

SW ComponentsCoding

SW Detailed Design

SW High-levelDesign


SystemSpecification

SW Beta-Testing

(ConOps)


Implementation




Test Feedback

Test Feedback

Test Feedback

Test Feedback


SW Units

HW Devices

ADD

SRD

URD

SW Components Coding

Define Component-level Requirements

ComponentsDesign

Data Models DesignInterface Design Design Algorithms

CostConstraintsAnalyzing

Algorithm SpecsUnit Verif icationPlan

Interaction TestPlan

(draf t)

User ManualSystemArchitecture

Data StructureSpecs

SW ComponentSpecsUI Specs

Softw areSpecs

Developing IT Systems

Develop In-House


Acquire Solutions

Awarness &Strategy

ITPlanning

Decide to Makeor to Buy

IT Needs

Systems to bePurchased

Systems to beDeveloped

Acquire Solutions

PrioritisedRequirements

Summary

ScreeningPotentialVendors

Short listSelection /Evaluation

Analyse theNeed

Demonstrations/ Benchmarks

Implement theSolution

Acquire theSolution

DefineIntegration

Requirements

DefineBusiness

Requirements

Organize theEvaluation

DefineFunctional

Requirements

DefineTechnical

Requirements

IT Services

BusinessAnalysis

CriticalComponentsMonitoring

AssetsAdministering

LicensesManaging

AssetsIdentifying

IT Planning InformationHandling

IT InfrastructureMaintaining

SystemsDeploying

IT SecurityAssuring

IT Lifecycle /Change

Managing

IT UserSupporting

IT Services

IT Services

Business

Analysis

IT Planning Information

Handling

IT Infrastructure

Maintaining

Systems

Deploying

IT Security

Assuring

IT Lifecycle /

Change

Managing

IT User

Supporting

IT Services

Information Handling

Integrated

Repository

System

Managing

Document

Handling

Digital Assets

Managing

Transactions

Managing

Records

Retaining

Information

Handling

Document Management

Publishing / MaintainingCapturing / Versioning

Publish DocumentDocument Capture

RetainDocument

DisposeDocument

MaintainDocuments

Publish by CDROM / Printout

Publish byPDF

Collections

DocumentVersioning

ReviewDocument

Publish byCorporate

Portal

CreateDocument

Publish byGroupWare

Systems

CaptureKnowledge

Capture eMail CapturePaper

inactive

Auxiliary Services

F&A Quality

Assurance

Service

IT Services Quality System

Service

Auxiliary

Services

Customer

Relations

Services

Organizational

Intelligence

Service

Organizational Intelligence

Organizational Intelligence Service

Communication & Collaboration

Sense-Making

Knowledge& Memory

KnowledgeDeployment

Decision &Policy

Learning &Developme

nt

InformationGathering

Sense-Making

Add Ontology

KnowledgeState Of

"Data Aggregation"

IntelligenceState Of

"Data Aggregation"

InformationState Of

"Data Aggregation"

WisdomState Of

"Data Aggregation"

AddJudgement

AddExperience

Information is only collection of data about certain factswhereas knowledge is the collection of all the related factsabout a certain thing. Wisdom is the deep understandingto solve problem and its natural while intelligence isthe special ability to learn and plan in an extra ordinary way.

create

read

read

create

read

create




Sense-Making

Knowledge& Memory

KnowledgeDeployment

Decision &Policy

Learning &Developme

nt


Information Gathering

Acquiring theRequired

KnowledgeExternally

Acquiring theRequired

KnowledgeInternally

NeededKnowledge

State Of

Knowledge

InternalCommunities

Definition ofNeeded

Knowledge

AnalyzeKnowledge

Status

CertificationBodies

IndustryKnowledge

Modules

ProvideKnowledgeModules

KnowledgeTeam

provide

acquire

define




Sense-Making

Knowledge& Memory

Learning &Developme

nt

KnowledgeDeployment

Decision &Policy


Knowledge & Memory

KnowledgeMaintenance

KnowledgePreservation

KnowledgeIntegration

Knowledge Sharing

Interoperability OrganizationInterfaceAvailability

CodifiedKnowledge

State Of

Knowledge

SeniorManager

NetworkManager

Custodian Executive

Knowledge Preservation

KM System

MaintainKnowledge

Define AccessMechanisms

GenerateKnowledge

OrganizeKnowledge

RetrieveApplication

CaptureKnowledge

StoreApplication

KnowledgeStructure

Briefing NoteDatabase

ManagerLibrarian Sys tems Provider

ContinuityCapacityMap

Codifier

AccessInventory

Preservation is thefoundation of knowledge

management

Knowledge Management System

KM System

- Similarities- Labels- Orders- Assets- Processes

Q&A Sub-system

KM Operator

KM Analyst

- Members- Experts

KMCommunities

- Asset- Skills&Exp- Ind Know Mod

Codif ied Know ledgeConfigurations

- Research- Interpretation- Perception- Codif ication

Analyzes Data

- Order ID- Asset ID

- Process ID

Asks for IDs

KM ExternalAnalysts /Educators

Know ledgeTeam

Validates KMConfigurations

SuppliesDocuments

Supply Answ ers

Puts Questions

Qualif iesMembers

Reads &Qualif iesAnsw ers

SuppliesAnsw ers

Knowledge & Memory




Knowledge Sharing


CodifiedKnowledge

State Of

Knowledge

SeniorManager

NetworkManager

Custodian Executive

Knowledge Sharing

Basic Knowledge Sharing Advanced KnowledgeSharing

NetworkingKnowledgeHoarding

One-on-oneKnowledge

Sharing

One-to-manyKnowledge

Sharing

Public Knowledge EvolvingKnowledge

SynergicKnowledge

PersonalKnowledge

CommunityIndividual Colleagues Groups

The value of a networkis proportional to the squareof the number of users

speak / publish interact

dialogue

Knowledge & Memory




Knowledge Sharing


CodifiedKnowledge

State Of

Knowledge

SeniorManager

NetworkManager

Custodian Executive

Knowledge Integration

IntegrateKnowledge

OrganizeKnowledge

CreateIsolated

KnowledgeElements

Create aWhole

KnowledgeSystem

MaxIntegration

Coordinator

Systems

NoIntegration

Creator

Syntesizer

The whole is more thanthe sum of it’s parts

Relationships

Structure

Elements




Sense-Making

Knowledge& Memory

Learning &Developme

nt

KnowledgeDeployment

Decision &Policy


Learning & Development

Training Decision & PolicyKnowledgeAcquired

EducationalInstitutes

InternalTrainers




Sense-Making

Knowledge& Memory

Learning &Developme

nt

KnowledgeDeployment

Decision &Policy



Know ledgeState Of

"Data Aggregation"

Opinion

IndividualKnow ledge

Agenda

Promote

Influence

Represent

Publish

Advocate

Systems

Reporter

Marketer

Author

The value of knowledge is realized

only when it is used for something

The role of knowledge use at each

stage progresses from passive

through participatory to advocacy

TargetedKnow ledge

Recommendation

CompiledKnow ledge

PublishedKnow ledge