valuing diversity - human dimensions - it’s christmas time!!!!!!!
TRANSCRIPT
Valuing Diversity- Human
Dimensions -
IT’S CHRISTMAS TIME!!!!!!!
People respond differently……• some feel it’s an adventure and are excited
and stimulated • some feel it is a mission or a duty and just
have to get on with it• some feel it is a forced march and are fearful
and cautious• some feel out of control and are
overwhelmed, depressed and demotivated
Use personal styles to know yourself and
others• know yourself
– how you may be seen– how your style may cause tension for others– use your strengths– remember & avoid traps your style may cause
• know others– how can you make others more comfortable– observe & learn how others respond to you
Adapted from Merrill D.W., Reid R.H. (1983) Personal Styles and Effective Performance: make your style work for you CRC Press
Personal styles
Ask• patient• co-operative• avoid risk
Tell• impatient• fast paced• risk taker
When faced with decisions will you:
Question others and gather data about what to do
Tell others what you think /feel should be done
Personal stylesAre you comfortable with facts
• controls emotions• relies more on facts for decision making• can be perceived as remote / aloof
• shows emotions• relies more on feelings for decision making• can be perceived as warm / approachable
Are you comfortable with feelings
Analytical• formal• measured + systematic• seek accuracy / precision• dislike unpredictability
and surprises
Driver• business like• fast + decisive• seek control• dislike inefficiency and indecision
Amiable• conforming• less rushed + easy going • seek appreciation• dislike insensitivity and
impatience
Expressive• flamboyant• fast + spontaneous• seek recognition• dislike routine and boredom
Not everyone has 100% of one style
Personal stylesFacts
Feelings
Ask Tell
Task: consider how do you behave under stress, what are your fears about
change?
Analytical
under stress:fears:
Driver
under stress:fears:
Amiable
under stress:fears:
Expressive
under stress:fears:
Under stress
analytical driver
amiable expressive
• Gets over focused on detail
• May withdraw
• Worries, so tries to avoid hassle
• Keeps head down
• Seeks chocolate!
• Is energised
• Will become assertive
• Seeks control
• Rises challenge at first but may get stressed
• May flip to dark side
Fears about change
analytical• not enough information• making a wrong decision• being forced to decide
driver• loss of control• failure• lack of purpose
amiable• damaged relationships• confrontations• not being recognised for efforts
expressive• being ignored• being asked for detail• being linked with failure
Under extreme stress
analytical driver
amiable expressive
• Will become aggressive offensive or Sarcastic
• Will become autocratic
• Struggle to sustain
• Will submit to process
• Will look for support elsewhere
• Will withdraw, not quietly
The DriverCommand Specialist
Perceived positively as:DecisiveIndependentPracticalDeterminedEfficientAssertiveA risk takerDirectA problem solver
Perceived negatively as:PushyOne man/woman showToughDemandingDominatingAn AgitatorCuts cornersInsensitive
The ExpressiveSocial Specialist
Perceived positively as:
VerbalInspiringAmbitiousEnthusiasticEnergeticConfidentFriendlyInfluential
Perceived negatively as:
A TalkerOverly dramaticImpulsiveUndisciplinedExcitableEgotisticalFlakyManipulating
Perceived positively as:
PatientRespectfulWillingAgreeableDependableConcernedRelaxedOrganizedMatureEmpathetic
Perceived negatively as:
HesitantWishy WashyPliantConformingDependentUnsureLaid BackOrganized
The AmiableThe Relationship Specialist
The Analyst
Technical Specialist
Perceived positively as:
AccurateExactingConscientiousSeriousPersistentOrganizedDeliberateCautious
Perceived negatively as:
CriticalPickyMoralisticStuffyStubbornIndecisive
Understanding others - and yourself !
Understanding others - and yourself !
• there is no type or style which is better
• We can complement each other - or conflict!
• there is no type or style which is better
• We can complement each other - or conflict!
Think about your team and the people you work
with?• Do you have similar styles?• Are you all the same or different?• Where are the gaps?• What does this indicate?• What should you do?
When dealing with Driver style;
Do• Focus on present• Be brief & efficient• Get to the bottom line• Focus on short term• Concrete results• Give them options• Let them feel in control• Stress how Driver will win
with proposition
Don’t• Focus on the long term• Give too much detail• Be ambiguous• Beat around the bush• Get too personal• Get into a control contest• Back down if you believe
you are right
When dealing with expressive style;
Do• Focus on the future• Illustrate with stories• Encourage their input• Focus on the big picture• Show personal interest• Stimulate creative impulse• Compliment them• Stress how expressive will
stand out from others
Don’t• Get straight down to
business• Dwell on details• Be impatient with side
conversations• Nit pick• Be cool & impersonal• Be too serious• Diminish their enthusiasm
When dealing with the Amiable style;
Do• Focus on tradition• Be flexible• Be easy and informal• Be personal & personable• Allow time to feel good• Emphasise a team approach• Stress how the amiable can
be ‘safe’
Don’t• Push for too much detail• Press hard to change things• Hurry them• Push for immediate
commitment• Be cool & impersonal• Confront or attack them• Be dictatorial or autocratic
When dealing with Analytical style;
Do• Focus on past, present &
future• Talk facts• Focus on detail & accuracy• Be logical & well organised• Be precise in what you will
do & when• Allow time for reflection• Stress how Analytical can be
assured of being right
Don’t• Be vague, inconsistent or
illogical• Be intolerant of details• Overlook the past• Rush things• Be too personal• Be overly casual• Appear not to be serious• Press for immediate action
Exercise!
Language to influence• You are about to embark on a significant
safety improvement project to transform a service.
• Prepare a presentation to another personality style using language to appeal to their particular personal style to persuade them this is a good initiative and bring them on board.
• Prepare your 3 minute presentation and decide who will present to the group.
Wants:
Analytical
Perfection
Driver
Power
Amiable
Peace
Expressive
Popularity
Review
• How was the message received by the other personality style?
• What was the experience of the group presenting to prepare the presentation, how easy or difficult did you find it?
• What did it feel and sound like from your personal style perspective?
“Growth Actions” to improve your versatility
If you are an Analytical:• Declare, take a stand, make a decision
• Show emotional support for the feelings of others
• Show some excitement and involvement in a relationship
• Talk personally with people about their ideas, not dwell strictly on technical and abstract subjects
If you are a Driver:• LISTEN
• Build cooperation into work relationships, talk about other people’s ideas
• Avoid the temptation to answer every question immediately
• Learn to make social small-talk!
If you are an Amiable:• Initiate action, provide some direction
and stick to goals and objectives
• Limit the extent to which you pull others into your personal matters
• Keep communication more in line with business manners
If you are an Expressive:• Check, slow down enough to consider the
facts and feelings of others
• Center conversation less on self
• Tone down emotional reactions by presenting factual information and assist in defining goals
• Talk more slowly and less during stressful situations Materials adapted with permission
from Diane Miller, Director of Organizational Development at Virginia Mason Medical Center
From IHI International Conference in Orlando 2002
• Style is an explanation, not an excuse• No good or bad, right or wrong• Beware of simplistic stereotyping• Remember 75% of population not in your quarter
