vanson bourne data summary: shadow it itdms
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8/10/2019 Vanson Bourne Data Summary: Shadow IT ITDMs
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Shadow IT
ITDMs Data Summary11th July 2014
Intelligent Market Research
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Where is shadow IT happening?
Almost four in ten (37%) respondents who report that shadow IT is already happening
within their organisation believe that the majority of their organisations departments are
engaged in commissioning and sourcing core IT services/products (page 7), with this most
commonly occurring in nance (39%), HR/training (35%), business direction and strategy
(34%) and marketing (34%) (sheet 8). For this group, business direction and strategy is
thought to be the department where shadow IT it is most prevalent (42%) (page 16).
Surveyed IT decision-makers whose organisations do not currently engage in shadow IT,
but expect to in the near future, anticipate business direction and strategy (38%), HR/training
(38%) and logistics and supply chain (38%) to be departments where shadow IT will most
likely happen in their organisation (page 19).
Shadow IT
ITDMs Data Summary
03| Vanson Bourne - Shadow IT - ITDMs Data Summary
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Which of the following core IT products/services are being commissioned and sourced by departments other than the IT department?
05| Vanson Bourne - Shadow IT - ITDMs Data Summary
Total UK Us
Base: all respondents
Application software (on-premise or cloud-based) 51% 38% 63%
IT security software/hardware 44% 22% 65%
Application development 40% 22% 58%
Devices for employees to use for work purposes (BYOD) 40% 18% 61%
Servers 38% 15% 60%
Communications services of any kind 33% 16% 50%
Other software (on-premise or cloud-based) 31% 19% 42%
Other infrastructure hardware 23% 11% 34%
Other XaaS cloud-based services 21% 5% 36%Other (please specify) 0% 0% 0%
We do not know the specics 2% 3% 0%
Only the IT department is commissioning and sourcing core IT products/services 23% 31% 14%
Base 200 100 100
Total1001-3000
employees
More than 3000
employees
Base: all respondents
Application software (on-premise or cloud-based) 51% 47% 55%IT security software/hardware 44% 43% 44%
Application development 40% 37% 43%
Devices for employees to use for work purposes (BYOD) 40% 38% 41%
Servers 38% 35% 40%
Communications services of any kind 33% 30% 36%
Other software (on-premise or cloud-based) 31% 22% 39%
Other infrastructure hardware 23% 17% 28%
Other XaaS cloud-based services 21% 15% 26%
Other (please specify) 0% 0% 0%
We do not know the specics 2% 2% 1%
Only the IT department is commissioning and sourcing core IT products/services 23% 24% 21%
Base 200 101 99
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Retail, distribution
and transport
Other commercial
sector
Which of the following core IT products/services are being commissioned and sourced by departments other than the IT department?
06| Vanson Bourne - Shadow IT - ITDMs Data Summary
TotalFinancial
services Manufacturing
Base: all respondents
Application software (on-premise or cloud-based) 51% 40% 41% 65% 58%
IT security software/hardware 44% 31% 39% 50% 54%
Application development 40% 35% 37% 48% 40%
Devices for employees to use for work purposes (BYOD) 40% 38% 28% 59% 37%
Servers 38% 23% 39% 46% 42%
Communications services of any kind 33% 27% 37% 41% 27%
Other software (on-premise or cloud-based) 31% 21% 24% 41% 37%
Other infrastructure hardware 23% 13% 22% 41% 15%
Other XaaS cloud-based services 21% 8% 15% 41% 19%Other (please specify) 0% 0% 0% 0% 0%
We do not know the specics 2% 2% 2% 0% 2%
Only the IT department is commissioning and sourcing core IT products/services 23% 27% 30% 20% 13%
Base 200 48 54 46 52
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07| Vanson Bourne - Shadow IT - ITDMs Data Summary
How many of your organisation's departments do you believe are commissioning and sourcing core IT products/services without the
IT department?
Total USBase: respondents whose organisations have departments outside of ITcommissioning/sourcing IT products/services (page 5-6)
Very few 34% 42% 27%
Less than half 28% 32% 26%
The majority 15% 10% 19%
Nearly all 13% 7% 17%
All departments 9% 6% 12%
Don't know 1% 3% 0%
Base 155 69 86
Total
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
Very few 34% 38% 29%
Less than half 28% 26% 31%
The majority 15% 17% 13%
Nearly all 13% 8% 18%
All departments 9% 10% 8%
Don't know 1% 1% 1%
Base 155 77 78
1001-3000
employees
More than 3000
employees
Total Manufacturing
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
Very few 34% 29% 45% 16% 42%
Less than half 28% 34% 24% 30% 27%
The majority 15% 20% 21% 16% 4%
Nearly all 13% 9% 11% 22% 11%
All departments 9% 6% 0% 14% 16%
Don't know 1% 3% 0% 3% 0%
Base 155 35 38 37 45
Financial
services
Retail, distribution
and transport
Other commercial
sector
UK
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08| Vanson Bourne - Shadow IT - ITDMs Data Summary
Which of the following factors do you see as driving departments outside of IT to commission and source core IT products/services?
Total USBase: respondents whose organisations have departments outside of ITcommissioning/sourcing IT products/services (page 5-6)
Departments feel they understand their own IT needs in greater depth than the IT department 55% 43% 64%
Departments believe it is quicker to source their own IT needs than to go through IT 74% 70% 78%
Departments believe it is easier to source their own IT needs than to go through IT 52% 39% 62%
Departments believe it is cheaper to source their own IT needs than to go through IT 28% 25% 30%
*Other (please specify) 1% 3% 0%
Base 155 69 86
Total
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
Departments feel they understand their own IT needs in greater depth than the IT department 55% 49% 60%
Departments believe it is quicker to source their own IT needs than to go through IT 74% 71% 77%
Departments believe it is easier to source their own IT needs than to go through IT 52% 55% 49%
Departments believe it is cheaper to source their own IT needs than to go through IT 28% 22% 33%
Other (please specify) 1% 0% 3%
Base 155 77 78
1001-3000
employees
More than 3000
employees
Total Manufacturing
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
Departments feel they understand their own IT needs in greater depth than the IT department 55% 34% 66% 73% 47%
Departments believe it is quicker to source their own IT needs than to go through IT 74% 74% 66% 84% 73%
Departments believe it is easier to source their own IT needs than to go through IT 52% 46% 61% 51% 49%
Departments believe it is cheaper to source their own IT needs than to go through IT 28% 20% 21% 46% 24%
Other (please specify) 1% 0% 3% 0% 2%
Base 155 35 38 37 45
Financial
services
Retail, distribution
and transport
Other commercial
sector
UK
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In your opinion, how likely is it that more business departments in your organisation will engage in IT acquisition beyond the IT
department's control or inuence over the next two years?
Total USBase: respondents whose organisations' departments are not solelycommissioning/sourcing IT products/services without the IT department (page 7)
1 very unlikely 13% 23% 4%
2 13% 23% 5%
3 27% 31% 24%
4 20% 12% 26%
5 very likely 27% 11% 41%
Average 3.35 2.65 3.95
Base 141 65 76
Total
Base: respondents whose organisations' departments are not solely
commissioning/sourcing IT products/services without the IT department (page 7)
1001-3000
employees
More than 3000
employees
Total Manufacturing
Base: respondents whose organisations' departments are not solely
commissioning/sourcing IT products/services without the IT department (page 7)
1 very unlikely 13% 9% 11% 9% 21%
2 13% 9% 11% 13% 21%
3 27% 42% 32% 13% 21%
4 20% 27% 21% 19% 13%
5 very likely 27% 12% 26% 47% 24%
Average 3.35 3.24 3.42 3.81 2.97Base 141 33 38 32 38
Financial
services
Retail, distribution
and transport
Other commercial
sector
UK
09| Vanson Bourne - Shadow IT - ITDMs Data Summary
1 very unlikely 13% 12% 14%
2 13% 9% 18%
3 27% 36% 18%
4 20% 22% 18%
5 very likely 27% 22% 32%
Average 3.35 3.33 3.36
Base 141 69 72
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10| Vanson Bourne - Shadow IT - ITDMs Data Summary
In your opinion, how likely is it that those business departments that engage in IT acquisition beyond the IT department's control or
inuence will do so more often over the next two years?
Total USBase: rrespondents whose organisations have departments outside of ITcommissioning/sourcing IT products/services (page 5-6)
1 very unlikely 11% 19% 5%
2 11% 17% 6%
3 27% 38% 19%
4 30% 17% 40%
5 very likely 21% 9% 31%
Average 3.39 2.80 3.87
Base 155 69 86
Total
Base: rrespondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
1 very unlikely 11% 9% 13%
2 11% 6% 15%
3 27% 32% 22%
4 30% 35% 24%
5 very likely 21% 17% 26%
Average 3.39 3.44 3.35
Base 155 77 78
1001-3000
employees
More than 3000
employees
Total Manufacturing
Base: rrespondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
1 very unlikely 11% 6% 13% 5% 18%
2 11% 11% 11% 11% 11%
3 27% 46% 29% 11% 24%
4 30% 31% 34% 38% 18%
5 very likely 21% 6% 13% 35% 29%
Average 3.39 3.20 3.24 3.86 3.29Base 155 35 38 37 45
Financial
services
Retail, distribution
and transport
Other commercial
sector
UK
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11| Vanson Bourne - Shadow IT - ITDMs Data Summary
You have said that core IT products/services have been commissioned and sourced by departments other than IT. How long has this been
happening in your organisation?
Total USBase: respondents whose organisations have departments outside of ITcommissioning/sourcing IT products/services (page 5-6)
Two years or more 42% 58% 29%
Between six months and two years 53% 36% 66%
Less than six months 5% 6% 5%
Base 155 69 86
Total
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
Two years or more 42% 32% 51%
Between six months and two years 53% 62% 44%
Less than six months 5% 5% 5%
Base 155 77 78
1001-3000
employees
More than 3000
employees
Total Manufacturing
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
Two years or more 42% 34% 34% 59% 40%
Between six months and two years 53% 60% 63% 38% 51%
Less than six months 5% 6% 3% 3% 9%
Base 155 35 38 37 45
Financial
services
Retail, distribution
and transport
Other commercial
sector
UK
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12| Vanson Bourne - Shadow IT - ITDMs Data Summary
You have said that only the IT department is commissioning and sourcing core IT products/services at present. Do you expect "shadow
IT" to occur in your organisation?
Total UK USBase: respondents whose organisations do not have departments outside of ITcommissioning/sourcing IT products/services (page 5-6)
Yes, we expect it to happen in the near future 42% 32% 64%
No, we never expect it to happen 58% 68% 36%
Base 45 31 14
Base: respondents whose organisations do not have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
Yes, we expect it to happen in the near future 42% 33% 52%
No, we never expect it to happen 58% 67% 48%
Base 45 24 21
1001-3000
employees
More than 3000
employeesTotal
Base: respondents whose organisations do not have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
Financialservices
ManufacturingTotalRetail, distribution
and transportOther commercial
sector
Yes, we expect it to happen in the near future 42% 23% 56% 33% 57%
No, we never expect it to happen 58% 77% 44% 67% 43%
Base 45 13 16 9 7
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13| Vanson Bourne - Shadow IT - ITDMs Data Summary
In which business departments is "shadow IT" happening?
Total UK USBase: respondents whose organisations have departments outside of ITcommissioning/sourcing IT products/services (page 5-6)
Finance 39% 26% 49%
HR/training 35% 28% 41%
Business direction and strategy 34% 19% 47%
Marketing 34% 28% 40%
Operations 31% 23% 37%
Quality control 31% 9% 49%
Design/R&D 30% 22% 36%
Engineering 30% 16% 41%
Client services/relationship management 29% 14% 41%Risk/fraud/compliance/governance 27% 12% 40%
Logistics/supply chain/transport/eet 25% 13% 34%
Sales 24% 6% 38%
Facilities/property 22% 17% 26%
Production/manufacturing 22% 14% 28%
Purchasing/procurement 21% 13% 27%
Property 17% 9% 24%
Legal 16% 12% 20%
Health and safety 14% 7% 20%
Trading/merchandising/retail shop oor 11% 6% 15%
Other department not listed here (please specify) 1% 1% 0%
Base 155 69 86
Other department not listed here (please specify): This happened for one project and has now been stopped
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14| Vanson Bourne - Shadow IT - ITDMs Data Summary
In which business departments is "shadow IT" happening?
Total1001-3000
employees
Base: respondents whose organisations have departments outside of IT commis-sioning/sourcing IT products/services (page 5-6)
Finance 39% 32% 45%
HR/training 35% 34% 36%
Business direction and strategy 34% 32% 36%
Marketing 34% 42% 27%
Operations 31% 17% 45%
Quality control 31% 25% 37%
Design/R&D 30% 23% 36%
Engineering 30% 18% 41%
Client services/relationship management 29% 31% 27%Risk/fraud/compliance/governance 27% 18% 36%
Logistics/supply chain/transport/eet 25% 18% 31%
Sales 24% 12% 36%
Facilities/property 22% 16% 28%
Production/manufacturing 22% 9% 35%
Purchasing/procurement 21% 9% 32%
Property 17% 5% 29%
Legal 16% 6% 26%
Health and safety 14% 6% 22%
Trading/merchandising/retail shop oor 11% 4% 18%
Other department not listed here (please specify) 1% 0% 1%
Base 155 77 78
More than 3000
employees
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15| Vanson Bourne - Shadow IT - ITDMs Data Summary
In which business departments is "shadow IT" happening?
TotalFinancial
services
Base: respondents whose organisations have departments outside of IT commis-sioning/sourcing IT products/services (page 5-6)
Retail, distribution
and transport
Other commercial
sector
Finance 39% 31% 42% 51% 31%
HR/training 35% 40% 21% 51% 29%
Business direction and strategy 34% 23% 39% 54% 22%
Marketing 34% 51% 24% 38% 27%
Operations 31% 31% 18% 46% 29%
Quality control 31% 23% 39% 46% 18%
Design/R&D 30% 20% 29% 51% 20%
Engineering 30% 6% 37% 57% 20%
Client services/relationship management 29% 34% 13% 49% 22%Risk/fraud/compliance/governance 27% 17% 26% 51% 16%
Logistics/supply chain/transport/eet 25% 14% 37% 43% 7%
Sales 24% 11% 29% 43% 13%
Facilities/property 22% 14% 11% 59% 7%
Production/manufacturing 22% 11% 26% 41% 11%
Purchasing/procurement 21% 11% 13% 41% 18%
Property 17% 14% 5% 49% 4%
Legal 16% 11% 11% 35% 9%
Health and safety 14% 11% 5% 35% 7%
Trading/merchandising/retail shop oor 11% 3% 3% 35% 4%
Other department not listed here (please specify) 1% 0% 0% 0% 2%
Base 155 35 38 37 45
Manufacturing
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16| Vanson Bourne - Shadow IT - ITDMs Data Summary
In which business department is "shadow IT" most prevalent?
Total UK US
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (sheet 1). Respondents only saw
those answers selected on page 13-15
Business direction and strategy 42% 15% 50%
Base 53 13 40
Client services/relationship management 27% 50% 20%
Base 45 10 35
Design/R&D 15% 33% 6%
Base 46 15 31
Engineering 37% 18% 43%
Base 46 11 35
Facilities/property 9% 25% 0%
Base 34 12 22
Finance 28% 50% 19%Base 60 18 42
Health and safety 0% 0% 0%
Base 22 5 17
HR/training 22% 42% 11%
Base 54 19 35
Legal 0% 0% 0%
Base 25 8 17
Logistics/supply chain/transport/eet 24% 33% 21%
Base 38 9 29
Marketing 32% 47% 24%
Base 53 19 34Operations 23% 44% 13%
Base 48 16 32
Production/manufacturing 21% 50% 8%
Base 34 10 24
Property 4% 17% 0%
Base 27 6 21
Purchasing/procurement 9% 22% 4%
Base 32 9 23
Quality control 23% 0% 26%
Base 48 6 42
Risk/fraud/compliance/governance 17% 13% 18%
Base 42 8 34
Sales 5% 50% 0%
Base 37 4 33
Trading/merchandising/retail shop oor 12% 50% 0%
Base 17 4 13
Other 100% 100% -
Base 1 1 0
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17| Vanson Bourne - Shadow IT - ITDMs Data Summary
In which business department is "shadow IT" most prevalent? Ctd
Total1001-3000
employees
More than 3000
employees
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (sheet 1). Respondents only saw
those answers selected on page 13-15
Business direction and strategy 42% 60% 25%
Base 53 25 28
Client services/relationship management 27% 38% 14%
Base 45 24 21
Design/R&D 15% 17% 14%
Base 46 18 28
Engineering 37% 36% 38%
Base 46 14 32
Facilities/property 24% 8% 32%
Base 34 12 22
Finance 28% 24% 31%Base 60 25 35
Health and safety 0% 0% 0%
Base 22 5 17
HR/training 22% 35% 11%
Base 54 26 28
Legal 0% 0% 0%
Base 25 5 20
Logistics/supply chain/transport/eet 24% 43% 13%
Base 38 14 24
Marketing 32% 34% 29%
Base 53 32 21Operations 23% 23% 23%
Base 48 13 35
Production/manufacturing 21% 14% 22%
Base 34 7 27
Property 4% 0% 4%
Base 27 4 23
Purchasing/procurement 9% 14% 8%
Base 32 7 25
Quality control 23% 26% 21%
Base 48 19 29
Risk/fraud/compliance/governance 21% 29% 18%
Base 42 14 28
Sales 5% 11% 4%
Base 37 9 28
Trading/merchandising/retail shop oor 12% 0% 14%
Base 17 3 14
Other 100% - 100%
Base 1 0 1
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18| Vanson Bourne - Shadow IT - ITDMs Data Summary
In which business department is "shadow IT" most prevalent? Ctd
TotalFinancial
services
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (sheet 1). Respondents only saw
those answers selected on page 13-15
Retail, distribution
and transpor
Other commercial
sectorManufacturing
Business direction and strategy 42% 38% 33% 35% 70%
Base 53 8 15 20 10
Client services/relationship management 27% 50% 20% 6% 40%
Base 45 12 5 18 10
Design/R&D 26% 0% 18% 32% 44%
Base 46 7 11 19 9
Engineering 37% 0% 29% 38% 56%
Base 46 2 14 21 9
Facilities/property 24% 0% 25% 27% 33%
Base 34 5 4 22 3
Finance 28% 36% 44% 16% 21%Base 60 11 16 19 14
Health and safety 0% 0% 0% 0% 0%
Base 22 4 2 13 3
HR/training 22% 36% 13% 16% 23%
Base 54 14 8 19 13
Legal 0% 0% 0% 0% 0%
Base 25 4 4 13 4
Logistics/supply chain/transport/eet 24% 60% 36% 6% 0%
Base 38 5 14 16 3
Marketing 32% 28% 33% 29% 42%
Base 53 18 9 14 12Operations 23% 36% 29% 12% 23%
Base 48 11 7 17 13
Production/manufacturing 21% 0% 30% 13% 40%
Base 34 4 10 15 5
Property 4% 0% 0% 6% 0%
Base 27 5 2 18 2
Purchasing/procurement 9% 25% 0% 0% 25%
Base 32 4 5 15 8
Quality control 23% 25% 20% 29% 13%
Base 48 8 15 17 8
Risk/fraud/compliance/governance 21% 0% 40% 26% 0%
Base 42 6 10 19 7
Sales 5% 0% 18% 0% 0%
Base 37 4 11 16 6
Trading/merchandising/retail shop oor 12% 0% 0% 15% 0%
Base 17 1 1 13 2
Other 100% - - - 100%
Base 1 0 0 0 1
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19| Vanson Bourne - Shadow IT - ITDMs Data Summary
In which departments do you imagine "shadow IT" is most likely to happen?
Total UK USBase: Base: respondents who expect "shadow IT" to happen in their organisation inthe near future on page 12
Business direction and strategy 38% 38% 38%
HR/training 38% 38% 38%
Logistics/supply chain/transport/eet 38% 25% 50%
Finance 31% 25% 38%
Marketing 31% 25% 38%
Operations 25% 13% 38%
Design/R&D 19% 25% 13%
Engineering 19% 13% 25%
Production/manufacturing 19% 13% 25%
Risk/fraud/compliance/governance 19% 0% 38%
Sales 19% 0% 38%
Client services/relationship management 13% 13% 13%
Legal 13% 0% 25%
Purchasing/procurement 13% 0% 25%
Trading/merchandising/retail shop oor 13% 13% 13%
Facilities/property 6% 0% 13%
Quality control 6% 0% 13%
Health and safety 0% 0% 0%
Property 0% 0% 0%
Other department not listed here (please specify) 0% 0% 0%
Base 19 10 9
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21| Vanson Bourne - Shadow IT - ITDMs Data Summary
In which departments do you imagine "shadow IT" is most likely to happen?
TotalFinancialservices
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future on page 12
Retail, distributionand transport
Other commercialsector
Business direction and strategy 38% 33% 38% 50% 33%
HR/training 38% 67% 38% 0% 33%
Logistics/supply chain/transport/eet 38% 0% 38% 50% 67%
Finance 31% 33% 25% 100% 0%
Marketing 31% 0% 50% 0% 33%
Operations 25% 67% 25% 0% 0%
Design/R&D 19% 33% 25% 0% 0%
Engineering 19% 33% 25% 0% 0%
Production/manufacturing 19% 0% 38% 0% 0%
Risk/fraud/compliance/governance 19% 33% 25% 0% 0%
Sales 19% 33% 13% 0% 33%
Client services/relationship management 13% 0% 13% 0% 33%
Legal 13% 33% 13% 0% 0%
Purchasing/procurement 13% 0% 13% 0% 33%
Trading/merchandising/retail shop oor 13% 33% 0% 50% 0%
Facilities/property 6% 0% 13% 0% 0%
Quality control 6% 0% 13% 0% 0%
Health and safety 0% 0% 0% 0% 0%
Property 0% 0% 0% 0% 0%
Other department not listed here (please specify) 0% 0% 0% 0% 0%
Base 19 3 9 3 4
Manufacturing
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22| Vanson Bourne - Shadow IT - ITDMs Data Summary
Which core IT products/services do you think your business departments will be likely to commission and source outside of the
IT department in the next two years? Combination grid showing those responses rated '4' and '5 - very likely' i.e. likely
Total UK Us
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
Application software (cloud-based or otherwise) 53% 50% 56%
Devices for employees to use for work purposes (BYOD) 53% 40% 67%
Application development 42% 20% 67%
Other software (cloud-based or otherwise) 37% 30% 44%
Communications services of any kind 32% 20% 44%
Other XaaS cloud-based services 26% 10% 44%
Other infrastructure hardware 26% 20% 33%
IT security software/hardware 26% 10% 44%
Servers 21% 20% 22%
Base 19 10 9
Total1001-3000employees
More than 3000employees
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
Application software (cloud-based or otherwise) 53% 50% 55%
Devices for employees to use for work purposes (BYOD) 53% 50% 55%
Application development 42% 50% 36%
Other software (cloud-based or otherwise) 37% 25% 45%
Communications services of any kind 32% 38% 27%Other XaaS cloud-based services 26% 38% 18%
Other infrastructure hardware 26% 50% 9%
IT security software/hardware 26% 25% 27%
Servers 21% 38% 9%
Base 19 8 11
TotalFinanciaservices
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
Retail, distributionand transport
Other commercialsector
Application software (cloud-based or otherwise) 53% 33% 56% 67% 50%Devices for employees to use for work purposes (BYOD) 53% 33% 67% 33% 50%
Application development 42% 33% 44% 33% 50%
Other software (cloud-based or otherwise) 37% 0% 44% 33% 50%
Communications services of any kind 32% 33% 22% 33% 50%
Other XaaS cloud-based services 26% 33% 22% 0% 50%
Other infrastructure hardware 26% 67% 11% 33% 25%
IT security software/hardware 26% 33% 33% 0% 25%
Servers 21% 33% 11% 33% 25%
Base 19 3 9 3 4
Manufacturing
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23| Vanson Bourne - Shadow IT - ITDMs Data Summary
Which core IT products/services do you think your business departments will be likely to commission and source outside of the
IT department in the next two years?
Total US
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1 not at all likely 47% 50% 44%
2 26% 20% 33%
3 5% 10% 0%
4 16% 20% 11%
5 very likely 5% 0% 11%
Average 2.05 2.00 2.11
Base 19 10 9
Total
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1 not at all likely 47% 38% 55%
2 26% 25% 27%
3 5% 0% 9%
4 16% 25% 9%
5 very likely 5% 13% 0%
Average 2.05 2.50 1.73
Base 19 8 11
1001-3000
employees
More than 3000
employees
Total Manufacturing
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1 not at all likely 47% 67% 56% 67% 0%
2 26% 0% 33% 0% 50%
3 5% 0% 0% 0% 25%
4 16% 33% 0% 33% 25%
5 very likely 5% 0% 11% 0% 0%
Average 2.05 2.00 1.78 2.00 2.75Base 19 3 9 3 4
Financial
services
Retail, distribution
and transport
Other commercial
sector
UK
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24| Vanson Bourne - Shadow IT - ITDMs Data Summary
Which core IT products/services do you think your business departments will be likely to commission and source outside of the
IT department in the next two years?Other infrastructure hardware
Total US
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1 not at all likely 42% 60% 22%
2 21% 20% 22%
3 11% 0% 22%
4 16% 10% 22%
5 very likely 11% 10% 11%
Average 2.32 1.90 2.78
Base 19 10 9
Total
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1 not at all likely 42% 25% 55%
2 21% 13% 27%
3 11% 13% 9%
4 16% 25% 9%
5 very likely 11% 25% 0%
Average 2.32 3.13 1.73
Base 19 8 11
1001-3000
employees
More than 3000
employees
Total Manufacturing
Base: arespondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1 not at all likely 42% 33% 56% 33% 25%
2 21% 0% 11% 33% 50%
3 11% 0% 22% 0% 0%
4 16% 33% 0% 33% 25%
5 very likely 11% 33% 11% 0% 0%Average 2.32 3.33 2.00 2.33 2.25
Base 19 3 9 3 4
Financial
services
Retail, distribution
and transport
Other commercial
sector
UK
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25| Vanson Bourne - Shadow IT - ITDMs Data Summary
Which core IT products/services do you think your business departments will be likely to commission and source outside of the
IT department in the next two years?Application software (cloud-based or otherwise)
Total US
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1 not at all likely 21% 30% 11%
2 11% 10% 11%
3 16% 10% 22%
4 42% 50% 33%
5 very likely 11% 0% 22%
Average 3.11 2.80 3.44
Base 19 10 9
Total
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1 not at all likely 21% 13% 27%
2 11% 25% 0%
3 16% 13% 18%
4 42% 38% 45%
5 very likely 11% 13% 9%
Average 3.11 3.13 3.09
Base 19 8 11
1001-3000
employees
More than 3000
employees
Total Manufacturing
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1 not at all likely 21% 33% 11% 0% 50%
2 11% 0% 22% 0% 0%
3 16% 33% 11% 33% 0%
4 42% 33% 33% 67% 50%
5 very likely 11% 0% 22% 0% 0%Average 3.11 2.67 3.33 3.67 2.50
Base 19 3 9 3 4
Financial
services
Retail, distribution
and transport
Other commercial
sector
UK
-
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26| Vanson Bourne - Shadow IT - ITDMs Data Summary
Which core IT products/services do you think your business departments will be likely to commission and source outside of the
IT department in the next two years?Other software (cloud-based or otherwise)
Total US
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1 not at all likely 21% 20% 22%
2 16% 20% 11%
3 26% 30% 22%
4 26% 30% 22%
5 very likely 11% 0% 22%
Average 2.89 2.70 3.11
Base 19 10 9
Total
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1 not at all likely 21% 0% 36%
2 16% 38% 0%
3 26% 38% 18%
4 26% 13% 36%
5 very likely 11% 13% 9%
Average 2.89 3.00 2.82
Base 19 8 11
1001-3000
employees
More than 3000
employees
Total Manufacturing
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
Financial
services
Retail, distribution
and transport
Other commercial
sector
UK
1 not at all likely 21% 33% 22% 0% 25%
2 16% 0% 22% 33% 0%
3 26% 67% 11% 33% 25%
4 26% 0% 22% 33% 50%
5 very likely 11% 0% 22% 0% 0%Average 2.89 2.33 3.00 3.00 3.00
Base 19 3 9 3 4
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28| Vanson Bourne - Shadow IT - ITDMs Data Summary
Which core IT products/services do you think your business departments will be likely to commission and source outside of the
IT department in the next two years?Application development
Total US
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1 not at all likely 26% 40% 11%
2 21% 20% 22%
3 11% 20% 0%
4 37% 20% 56%
5 very likely 5% 0% 11%
Average 2.74 2.20 3.33
Base 19 10 9
Total
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1 not at all likely 26% 25% 27%
2 21% 13% 27%
3 11% 13% 9%
4 37% 38% 36%
5 very likely 5% 13% 0%
Average 2.74 3.00 2.55
Base 19 8 11
1001-3000
employees
More than 3000
employees
Total Manufacturing
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
Financial
services
Retail, distribution
and transport
Other commercial
sector
UK
1 not at all likely 26% 0% 11% 67% 50%
2 21% 33% 33% 0% 0%
3 11% 33% 11% 0% 0%
4 37% 33% 33% 33% 50%
5 very likely 5% 0% 11% 0% 0%Average 2.74 3.00 3.00 2.00 2.50
Base 19 3 9 3 4
-
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29| Vanson Bourne - Shadow IT - ITDMs Data Summary
Which core IT products/services do you think your business departments will be likely to commission and source outside of the
IT department in the next two years?IT security software/hardware
Total US
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1 not at all likely 47% 80% 11%
2 16% 0% 33%
3 11% 10% 11%
4 16% 10% 22%
5 very likely 11% 0% 22%
Average 2.26 1.50 3.11
Base 19 10 9
Total
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1 not at all likely 47% 38% 55%
2 16% 13% 18%
3 11% 25% 0%
4 16% 13% 18%
5 very likely 11% 13% 9%
Average 2.26 2.50 2.09
Base 19 8 11
1001-3000
employees
More than 3000
employees
Total Manufacturing
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
Financial
services
Retail, distribution
and transport
Other commercial
sector
UK
1 not at all likely 47% 33% 44% 67% 50%
2 16% 0% 22% 0% 25%
3 11% 33% 0% 33% 0%
4 16% 33% 11% 0% 25%
5 very likely 11% 0% 22% 0% 0%Average 2.26 2.67 2.44 1.67 2.00
Base 19 3 9 3 4
-
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30| Vanson Bourne - Shadow IT - ITDMs Data Summary
Which core IT products/services do you think your business departments will be likely to commission and source outside of the
IT department in the next two years?Devices for employees to use for work purposes (BYOD)
Total US
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1 not at all likely 16% 10% 22%
2 16% 30% 0%
3 16% 20% 11%
4 37% 30% 44%
5 very likely 16% 10% 22%
Average 3.21 3.00 3.44
Base 19 10 9
Total
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1 not at all likely 16% 13% 18%
2 16% 25% 9%
3 16% 13% 18%
4 37% 25% 45%
5 very likely 16% 25% 9%
Average 3.21 3.25 3.18
Base 19 8 11
1001-3000
employees
More than 3000
employees
Total Manufacturing
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
Financial
services
Retail, distribution
and transport
Other commercial
sector
UK
1 not at all likely 16% 0% 22% 0% 25%
2 16% 33% 11% 33% 0%
3 16% 33% 0% 33% 25%
4 37% 0% 56% 33% 25%
5 very likely 16% 33% 11% 0% 25%Average 3.21 3.33 3.22 3.00 3.25
Base 19 3 9 3 4
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31| Vanson Bourne - Shadow IT - ITDMs Data Summary
Which core IT products/services do you think your business departments will be likely to commission and source outside of the
IT department in the next two years?Communications services of any kind
Total US
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1 not at all likely 21% 20% 22%
2 26% 40% 11%
3 21% 20% 22%
4 26% 20% 33%
5 very likely 5% 0% 11%
Average 2.68 2.40 3.00
Base 19 10 9
Total
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
1 not at all likely 21% 13% 27%
2 26% 38% 18%
3 21% 13% 27%
4 26% 25% 27%
5 very likely 5% 13% 0%
Average 2.68 2.88 2.55
Base 19 8 11
1001-3000
employees
More than 3000
employees
Total Manufacturing
Base: respondents who expect "shadow IT" to happen in their organisation in the
near future (page 12)
Financial
services
Retail, distribution
and transport
Other commercial
sector
UK
1 not at all likely 21% 0% 22% 33% 25%
2 26% 67% 11% 33% 25%
3 21% 0% 44% 0% 0%
4 26% 33% 11% 33% 50%
5 very likely 5% 0% 11% 0% 0%Average 2.68 2.67 2.78 2.33 2.75
Base 19 3 9 3 4
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32| Vanson Bourne - Shadow IT - ITDMs Data Summary
Thinking about the departments you mentioned and the products being sourced by them, are you able to say to what extent the IT
department is typically involved?
Total US
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
The IT department is not involved at all in any of the departments practicing "shadow IT" 14% 9% 19%
The IT department is involved very little with the departments practicing "shadow IT" 32% 48% 20%
The IT department is involved more often than not in the departments practicing "shadow IT" 36% 36% 36%
The IT department is involved very often in the departments practicing "shadow IT" 17% 7% 26%
Base 155 69 86
Total
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
The IT department is not involved at all in any of the departments practicing "shadow IT" 14% 16% 13%
The IT department is involved very little with the departments practicing "shadow IT" 32% 31% 33%
The IT department is involved more often than not in the departments practicing "shadow IT" 36% 39% 33%
The IT department is involved very often in the departments practicing "shadow IT" 17% 14% 21%
Base 155 77 78
1001-3000
employees
More than 3000
employees
Total Manufacturing
Base: rrespondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
The IT department is not involved at all in any of the departments practicing "shadow IT" 14% 0% 16% 22% 18%
The IT department is involved very little with the departments practicing "shadow IT" 32% 26% 42% 24% 36%
The IT department is involved more often than not in the departments practicing "shadow IT" 36% 57% 32% 32% 27%
The IT department is involved very often in the departments practicing "shadow IT" 17% 17% 11% 22% 20%
Base 155 35 38 37 45
Financial
services
Retail, distribution
and transport
Other commercial
sector
UK
-
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33| Vanson Bourne - Shadow IT - ITDMs Data Summary
Thinking about the departments you mentioned and the products being sourced by them, are you able to say to what extent the IT
department is typically involved?
Total US
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
The head of the department 41% 26% 53%
A technology workgroup comprising people across the department 39% 43% 36%
A dedicated technology person 10% 12% 8%
The employees 9% 17% 2%
*Other (please specify) 1% 1% 0%
Base 155 69 86
Total
Base: respondents whose organisations have departments outside of ITcommissioning/sourcing IT products/services (page 5-6)
The head of the department 41% 42% 41%
A technology workgroup comprising people across the department 39% 42% 37%
A dedicated technology person 10% 10% 9%
The employees 9% 5% 13%
Other (please specify) 1% 1% 0%
Base 155 77 78
1001-3000
employees
More than 3000
employees
Total Manufacturing
Base: respondents whose organisations have departments outside of IT
commissioning/sourcing IT products/services (page 5-6)
The head of the department 41% 34% 42% 59% 31%
A technology workgroup comprising people across the department 39% 43% 42% 24% 47%
A dedicated technology person 10% 17% 8% 5% 9%
The employees 9% 6% 8% 8% 13%
Other (please specify) 1% 0% 0% 3% 0%
Base 155 35 38 37 45
Financial
services
Retail, distribution
and transport
Other commercial
sector
UK
-
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34| Vanson Bourne - Shadow IT - ITDMs Data Summary
How signicant a risk does "shadow IT" pose to your organisation's IT security?
Total US
Base: all respondents
"Shadow IT" poses the most signicant risk to our organisation's IT security 16% 8% 24%
"Shadow IT" poses an extremely signicant risk to our organisation's IT security 33% 39% 27%
"Shadow IT" poses a risk to our organisation's IT security 36% 39% 33%
"Shadow IT" poses no risk to our organisation's IT security 15% 14% 16%
Base 200 100 100
Total
Base: all respondents
"Shadow IT" poses the most signicant risk to our organisation's IT security 16% 14% 18%
"Shadow IT" poses an extremely signicant risk to our organisation's IT security 33% 30% 36%
"Shadow IT" poses a risk to our organisation's IT security 36% 40% 32%
"Shadow IT" poses no risk to our organisation's IT security 15% 17% 13%
Base 200 101 99
1001-3000employees More than 3000employees
Total Manufacturing
Base: all respondents
Shadow IT poses the most signicant risk to our organisation's IT security 16% 6% 15% 24% 19%
Shadow IT poses an extremely signicant risk to our organisation's IT security 33% 29% 39% 30% 33%
Shadow IT poses a risk to our organisation's IT security 36% 50% 30% 35% 31%
Shadow IT poses no risk to our organisation's IT security 15% 15% 17% 11% 17%
Base 200 48 54 46 52
Financial
services
Retail, distribution
and transport
Other commercial
sector
UK
Total"Shadow IT" is not
happening
Base: all respondents
"Shadow IT" poses the most signicant risk to our organisation's IT security 16% 18% 9%
"Shadow IT" poses an extremely signicant risk to our organisation's IT security 33% 36% 24%
"Shadow IT" poses a risk to our organisation's IT security 37% 33% 49%
"Shadow IT" poses no risk to our organisation's IT security 14% 13% 18%
Base 197 152 45
"Shadow IT" is
happening
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Respondent country
Base: all respondents
UK 50% 49% 52%
US 50% 51% 48%
Base 200 101 99
35| Vanson Bourne - Shadow IT - ITDMs Data Summary
Total UK US
Base: all respondents
Financial
services
ManufacturingTotalRetail, distribution
and transport
Other commercial
sectorUK 50% 54% 46% 52% 48%
US 50% 46% 54% 48% 52%
Base 200 48 54 46 52
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How many employees does your organisation have?
36| Vanson Bourne - Shadow IT - ITDMs Data Summary
Base: all respondents
1001-3000 employees 51% 49% 52%
More than 3000 employees 50% 51% 48%
Base 200 100 100
Total UK US
Base: all respondents
Financial
services
ManufacturingTotalRetail, distribution
and transport
Other commercial
sector1001-3000 employees 51% 60% 46% 39% 56%
More than 3000 employees 50% 40% 54% 61% 44%
Base 200 48 54 46 52
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Within which sector is your organisation?
37| Vanson Bourne - Shadow IT - ITDMs Data Summary
Total US
Base: all respondents
Manufacturing 27% 25% 29%
Other commercial sector 26% 25% 27%
Financial services 24% 26% 22%
Retail, distribution and transport 23% 24% 22%
Base 200 100 100
Total
Base: all respondents
Manufacturing 27% 25% 29%
Other commercial sector 26% 29% 23%
Financial services 24% 29% 19%
Retail, distribution and transport 23% 18% 28%
Base 200 101 99
1001-3000employees
More than 3000employees
UK