varrow vmworld update and vchs lunch and learn presentation

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www.varrow.co m VMWORLD UPDATE AND VCHS Varrow Lunch and Learn Series – Q4 2013

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This is the vCHS and VMworld Update presentation we are using for our Q4 2013 Lunch and Learn Series.

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Page 1: Varrow VMworld Update and vCHS Lunch and Learn Presentation

www.varrow.com

VMWORLD UPDATE AND VCHS

Varrow Lunch and Learn Series – Q4 2013

Page 2: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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VMworld 2013

Product and Services Announcements

Page 3: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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The same principles that transformed a single layer of the data center…

and delivered unprecedented value for customers…

Abstract. Pool. Automate.

were applied to the entire data center?

What If?

Page 4: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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Software-Defined Data Center

The ideal architecture for private, hybrid and public clouds.

All infrastructure is virtualizedand delivered as a service, and the control of this data center isentirely automated by software.

Page 5: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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VMware’s SDDC Architecture Software-Defined Data Center

Abstract. Pool. Automate.

Management and Automation

Network and Security

Compute Storage and Availability

Page 6: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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Traditional IT pain points New IT pain points

VMware’s Software-Defined Data Center Delivers Transformational Levels of:

* Claims being validated by the Taneja Group (final numbers expected August, 2013).

Software-Defined Data Center Solves IT Pain Points

Inflexibility Fear of Lock-InInefficiency Downtime

Support for over 500 ISV solutions and 80 operating systems

Choice

Any AppAnywhere

Efficiency

Reduce IT capex by 75% and opex by 56%*

Cloud ServiceProvider Economics

Control

Reduce downtime for tier 1 applications by 36%*

Cloud onYour Terms

Agility

Increase IT productivity by 67%*

Apps atBusiness Speed

Page 7: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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Network VirtualizationTransforming the Network to Speed Business Innovation

Page 8: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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SDDC On-Premises Network and Security Products

Management and Automation

Network / SecurityCompute

vCloud Automation Center

vCenter Operations Management Suite

IT Business Management Suite

NSX

vCloud Networking and Security

Storage / Availability

Virtual SAN

vCenter Site Recovery Manager

vCenter Server and vCloud Director

vSphere

Page 9: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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Why Network Virtualization

Physical Infrastructure

Compute Virtualization Abstraction Layer

Network Virtualization Abstraction Layer

Physical Network: A Barrier to Software Defined Data Center

SOFTWARE-DEFINEDDATACENTER SERVICES

VDC

Solution: Virtualize the Network• Provisioning is slow• Placement is limited• Mobility is limited• Hardware dependent• Operationally intensive

• Programmatic provisioning• Place any workload anywhere• Move any workload anywhere• Decoupled from hardware• Operationally efficient

Page 10: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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VMware NSX – The Platform for Network Virtualization

• Logical Switching– Layer 2 over Layer 3, decoupled from the physical network

• Logical Routing– Routing between virtual networks without exiting the software container

• Logical Firewall – Distributed Firewall, Kernel Integrated, High Performance

• Logical Load Balancer – GSLB in software

• Logical VPN – Site-to-Site & Remote Access VPN in software

• NSX API – RESTful API for integration into any Cloud Management Platform

• Partner Eco-System

Networking in Software

Any N

etwork H

ardware

NS

X P

latform

NS

X v

Sw

itch

NS

X C

on

tro

ller

Lo

gical S

witch

Lo

gical R

ou

ter

Lo

gical F

irewall

Lo

gical L

oad

Balan

cer

VM

ware N

SXSoftware Networking Platform

Page 11: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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vCloud Networking and Security (vCNS) – Networking and Security Capabilities of the

vCloud Suite

• Edge virtual appliance providing integrated gateways services, such as Firewall, Load Balancing, NAT, VPN

• App vNIC level firewall• VXLAN extended networks• Integration with vCenter and vCloud Director

How it works

• Simplified packaging, only available in vCloud Suites• Improve workload mobility and compute

utilization across clusters• Cost savings from the use of virtual appliance for

L4-L7 services instead of purpose built hardware.• Meet compliance goals with ability to isolate critical

applications in a shared infrastructure

Benefits

Page 12: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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2

3

Networking and Security: Key Takeaways

Transforms the network operational model

Increases business speed, reduces IT costs and enables choice

Removes the last barrier to SDDC

Page 13: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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Software-Defined Storage and Availability

Fully Abstracted, Pooled, Automated Storage for the Software-Defined Data Center

Page 14: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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SDDC On-Premises Storage and Availability Products

Management and Automation

Network / SecurityCompute

vCloud Automation Center

vCenter Operations Management Suite

IT Business Management Suite

NSX

vCloud Networking and Security

Storage / Availability

Virtual SAN

vCenter Site Recovery Manager

vCenter Server and vCloud Director

vSphere

Page 15: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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Increasingly Powerful Servers

vSphere as the platform for all apps

Affordable,

Reliable

Server

Flash &

Disks

Several Storage Trends Are Enabling A New Approach To

Storage

Page 16: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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VMware Approach to Software-Defined Storage

Software-Defined Storage

Hypervisor Storage Abstraction

SAN/NAS

Virtualized Data Services

Policy-based Storage Management

HDDSSD

DAS

• VMware Virsto • vSphere Flash Read Cache • Virtual Volumes

VMware Virtual SAN

VM-centric policies for placement, protection, and performance

VM-centric snapshots, clones, replication, backup, etc.

Heterogeneous storage consumed as datastores and VMDKs

Release Plans• VSAN - Public Beta in Q3 2013. GA with

vSphere 5.5 U1 in H1 2014• Virsto - available since Q1 2013• Flash Read Cache - GA with vSphere 5.5• Virtual Volumes - 2014+

Page 17: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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vSphere

Hard disks

SSD

VSAN

Hard disks

SSD

…………….

VMware Virtual SAN: Software Defined Storage With Unparalleled Efficiency &

Agility

Hard disks

SSD Hard disks

SSD

Clustered VSAN Datastore

VMware vCenter Server • Virtual SAN abstracts and pools solid state drives and hard disks from multiple servers to create shared storage

• Redefines the hypervisor to cluster compute and storage

• Policy based management for self-tuning VM-centric storage

• Scale-out architecture with built-in SSD caching

• Radically simple storage designed for virtual machines

• Fast, resilient, dynamic

• Up to 50% lower TCO for comparable performance

Overview

Benefits

Page 18: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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VMware VSAN – Initial Use Cases

vSphere

VSAN

High Performance No Bottlenecks

Virtual Desktop(VDI)

vSphere

VSAN

Scale-Out High Bandwidth

Big Data

vSphere

VSAN Fast Provisioning Low Cost

Tier2/3 Test & Dev

Reduced hardware at remote site

DR TargetROBO

Site A

vSphere

VSAN

Site B

Page 19: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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VMware Improves Business Continuity At All Levels

Local Availability

• vSphere HA, vSphere App HA

• vSphere Fault Tolerance

• vSphere vMotion and Storage vMotion

Data Protection

• vSphere Data Protection, vSphere Data Protection Advanced

• vSphere APIs for Data Protection

Local Site Failover Site

Disaster Recovery

• vSphere Replication

• vCenter Site Recovery Manager

• DR to the Cloud services based on SRM

Improved in 2013

vSphere vSpherevSphere vSphere vSphere

Improvedin 2013

Newin 2013

Page 20: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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2

3

Software-Defined Storage and Availability: Key Takeaways

SRM automates DR for all apps making it predictable and reliable. Forrester confirms that SRM reduce cost of DR by up to 50%

vSphere Data Protection Advanced is VMware’s solution for backing up vSphere environments. It is the simplest, most efficient solution to protect VM data

Virtual SAN clusters server disks to create radically simple shared storage designed for virtual machines –it’s fast, resilient and dynamic with significantly lower TCO.

Page 21: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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Management and Automation

Network / SecurityCompute

SDDC On-Premises Compute Products

vCloud Automation Center

vCenter Operations Management Suite

IT Business Management Suite

NSX

vCloud Networking and Security

Storage / Availability

Virtual SAN

vCenter Site Recovery Manager

vCenter Server and vCloud Director

vSphere

Page 22: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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vSphere Performance and Scale

Benefits

Overview

• Low latency application configuration

• 2x Increase in Configuration Maximums

• Up to 64 TB VMDKs

• Low latency application optimization – tune vSphere

• Support for even the largest business critical applications

Page 23: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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vSphere App HA

• Detect and recover from application or OS failure

• Supports most common packaged applications (Exchange, SQL, Oracle, SharePoint, etc.)

• vCloud Extensibility – APIs to Ecosystem

• Simpler management from vCenter Server

• Tier 1 application protection at scale

• Lower TCO than traditional application specific cluster availability solutions

vSphere

OS

APP

OS

APP

VMware HAAppRestart

1

2

3

Overview

Benefits

Page 24: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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vSphere Flash Read Cache: Server-based Flash to Accelerate VM Performance

• Virtualized flash resource managed just like CPU and memory

• Per-VM hypervisor-based read cachingusing server flash

• Compatible with vMotion, DRS & HA

• Accelerates performance for mission critical applications by up to 5-10x

• Enables efficient use of server flash in virtual environments

• Fully transparent read-caching – no host agents or application changes

vSphere

SAN/NAS

CPU Pool Memory PoolFlash Pool

New

Accelerate performance

Overview

Benefits

Page 25: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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vSphere Replication

• Virtual machine level replication by the vSphere host

• New Support for:

• Multiple Point-In-Time Copies

• Multiple Replication Appliances per vCenter Server

• Storage vMotion

• Low cost/efficient replication

• More granular recovery options

• DR scalability and flexibility across BCAs

• Integration with SRM enables automated DR process

vSphere

vSphere Replication

Site A (Primary)

vSphere

Site B (Recovery)

Overview

Benefits

Page 26: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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Site Recovery Manager Delivers Cost Effective, Predictable DR

VMware vSphere

VMwarevCenter Server

Site RecoveryManager

VMwarevCenter Server

Site RecoveryManager

VMware vSphere

Site A (Primary) Site B (Recovery)

Servers Servers

Architecture

SRM simplifies DR management by automating the testing and orchestration of centralized recovery plans: Creation and management of recovery plans from vCenter Server Single-click automated failover and failback Automated, non-disruptive recovery plan testing Support for broad range of replication solutions:

vSphere Replication Array-based replication from all major vendors

Planned data center migration

Overview

Benefits

50% lower TCO for DR

Setup recovery plans in minutes, not weeks

Automate DR orchestration and replace manual processes

Test as frequently as needed

Ensure predictable Recovery Time Objectives (RTO) as low as 30 minutes

Application and hardware agnostic. Protect any application without the need for point solutions

What’s new with SRM 5.5

• Multi-point in time recovery with vSphere Replication

• Support for Storage vMotion and Storage DRS

• Integration with Virtual SAN

Page 27: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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vSphere Data Protection is VMware’s Backup & Recovery for vSphere

VMware vSphere

Data deduplicated

VDP

From

Powered by

Architecture

VDP provides proven, efficient and simple backup and recovery for small and midsize vSphere environments

vSphere Data Protection (included with vSphere at no cost) Deployed as a virtual appliance

Agent-less, image-level backup to disk

Integrated with the vSphere platform

vSphere Data Protection Advanced (additional purchase) All VDP capabilities plus:

4x greater scalability

Agent-based, application-awareness for Exchange and SQL

Easy upgrade from VDP

Overview

Benefits

Built for vSphere, based on EMC Avamar technology

4x more storage-efficient

6x faster recovery

Fast and easy deployment

Managed directly from the vSphere Web Client

Designed for the vSphere admin

What’s new with VDP 5.5

• Direct to host recovery (no dependency on vCenter Server)

• Individual .vmdk backup and restore

• Detachable/re-mountable backup storage

Page 28: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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VMware vCloud Hybrid Service

vCHS IaaS Overview

Page 29: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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VMware vCHS – Cloud Hybrid Service

Line of Business

Requires speed, agility and the ability to innovate

IT Team

Focused on maintainingreliable, secure infrastructure

Two Key Challenges

Growing chasm between Business and IT due to lack of agility

Lack of trust for business-critical workloads in the public cloud

With the Same Solution

Common platform that spans private and public cloud, linking them together seamlessly.

Page 30: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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Vmware vCHS – Cloud Hybrid Service

VMware vCloud Hybrid Service

Your Data Center

Any Application… No Changes

Software-Defined Data Center

VMware vSphere & vCloud Suite

Existing & New Apps

Seamless Networking

Common management

One Support call

IaaS cloud owned and operated by VMware based on VMware software

Page 31: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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Vmware vCHS – Cloud Hybrid Service

Bring Your Own Licenses

Bring Your Own VMs

Bring Your Own Tools

Customer Components

VMware vCloud Hybrid Service

Infrastructure Hardware & Facilities

Compute Storage Networking & Security

OS Catalogs

Application Catalogs

Infrastructure Management

Web Console vCloud API

Page 32: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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Minimum size: 120GB vRAM 30GHz vCPU

Storage Starts at: 6 TB

50 Mbps allocated 1 Gbps burstable 3 Public IPs

Your own private cloud instancePhysically isolated

Minimum size: 20GB vRAM 5GHz vCPU

(burst to 10GHz)

Storage Starts at: 2 TB

10 Mbps allocated 50 Mbps burstable 2 Public IPs

Logically isolatedFully private networking

Dedicated Cloud Virtual Private Cloud

vCHS – Two Service Options

Page 33: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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Completely Consistent With Your Datacenter

Your Data Center vCloud Hybrid Service

Layer 2 Network

Firewall & IP Addresses

Hypervisor

Virtual Machine Format (OVF)

Cloud Catalog

vCloud APIs

Data Center Extensions that Integrate Seamlessly

Primary

Regional Office

Regional Office

US East Region

US West Region

Page 34: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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What Workloads are Right for vCloud Hybrid Service?

Email & Collaboration

Exchange, SharePoint, Lotus Notes, Social Media, VDI

Web & eCommerce

3-Tier Web Apps, Mobile Application Development, Content Delivery Solutions

Business Continuity Disaster Recovery

Remote Hot Site / Secondary Backup Site

Custom / Line-of-Business SAP, Oracle, Microsoft, Data Analytics, Business Intelligence

Page 35: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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Several IaaS Options in the Market

Other Openstack-based Public Clouds

COMPETING CLOUDSTRUE HYBRID CLOUD

Page 36: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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vCloud Hybrid Service: A Better Hybrid Cloud

VMware vCloud Hybrid Service

Your Data Center

Any Application… No Changes

Software-Defined Data Center

VMware vSphere & vCloud Suite

Existing & New Apps

Seamless Networking

Common management

One Support call

Page 37: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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Common Management

Tools

Security, Reliability,

Performance

Leverage Existing Tools

& Skills

The Same Platform Used On-Premises

Seamless Network

Integration

Advanced Networking

vCloud Hybrid Service Key Differentiators

Extend Beyond Your Current Data

Center

Drive Down Risk and Cost of Ownership

The Fastest Path to Cloud

Broadest OS Support

Application Neutral

Supports Existing & New Apps

Page 38: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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vCloud Hybrid Service: Running the Most Operating Systems

Support both legacy and new apps in the same cloud

Windows Server 2003 (32/64) Windows Server 2008 (32/64) Windows Server 2012 RHEL 5 (32/64) RHEL 6 (32/64) SLES11 (32/64) Debian Squeeze 6 (32/64) FreeBSD 9 CentOS 6 (32/64) Ubuntu 10 (32/64) Ubuntu 11 (32/64) Ubuntu 12 (32/64) Amazon Linux (32/64) SLES 10 (32/64) OpenSolaris 2008.11 (32/64) OpenSolaris 2009.06 (32/64) Oracle Linux 5 (32/64) Oracle Linux 4 – 32 only

Total: 33

Amazon Web Services EC2

MS-DOS 6.22 Windows 3.1 Windows 95 Windows 98 Windows NT Windows XP (32/64) Windows Vista (32/64) Windows 7 (32/64) Windows 8 (32/64) Windows 2000 WinServer 2003 (32/64) WinServer 2008 (32/64) WinServer 2012 RHEL 2.1 RHEL 3 (32/64) RHEL 4 (32/64) RHEL 5 (32/64) RHEL 6 (32/64) SLES 8 SLES 9 (32/64) SLES 10 (32/64) SLES 11 (32/64) SLED 10 (32/64) SLED 11 (32/64) Debian 4 (32/64) Debian 5 (32/64) Debian 6 (32/64)

CentOS 4 (32/64) CentOS 5 (32/64) CentOS 6 (32/64) Oracle Linux 4 (32/64) Oracle Linux 5 (32/64) Oracle Linux 6 (32/64) Asianux 3 (32/64) Asianux 4 (32/64) Ubuntu 8 (32/64) Ubuntu 9 (32/64) Ubuntu 10 (32/64) Ubuntu 11 (32/64) Ubuntu 12 (32/64) FreeBSD 6 (32/64) FreeBSD 7 (32/64) FreeBSD 8 (32/64) FreeBSD 9 (32/64) Solaris 10 (32/64) Solaris 11 IBM OS/2 Warp 4 NetWare 5 NetWare 6 eComStation 1 eComStation 2 SCO UnixWare 7 SCO OpenServer 5

Total: 90

VMware vCloud Hybrid Service

Data collected Apr 8, 2013

Windows Server 2008 R2 Windows Server 2012 SQL Server 2012 CentOS 6 SLES11 Ubuntu 12 OpenSUSE 12

Total: 7

Microsoft Azure

Page 39: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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vCloud Hybrid Service AWS MS Azure Rackspace OpenStack

VM Format Consistency

VMware vSphere and OVF

No on-premise version of AWS

VHDX must convert down to VHD

Not if different hypervisor

VM Migration Between On- and Off-Premises

Seamless offline migration

Only Windows Server 2003 & 2008; No Linux support

Linux VMs require add’l packaging; Configuration only thru API

Only images are portable

Maintains VM Resiliency

Supports continued use of vSphere HA

EC2 infrastructure is not inherently resilient

Azure not inherently resilient

OpenStack infrastructure not inherently resilient

Comparison of Hybrid Cloud Capabilities: The Same Platform

☐~ ☐~

☐~

Only VMware provides complete compatibility between on- and off-premises workloads

Page 40: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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Networking & Security Integration is Unique to VMware

US East Region

US West Region

The Same Networking Topology

Full software-defined networks at layer 2 and layer 3

One click layer 2 extensions

Your Data Center vCloud Hybrid Service

The SameSecurity Policies

Integrated L4-7 services for

Firewall/NAT, IPSec VPN, Load Balancers, VXLAN

gateways

Primary

Regional Office

Regional OfficeData Center Extensions that Integrate Seamlessly

Page 41: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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Comparison of Hybrid Cloud Capabilities: Network Integration

Only VMware takes the guesswork out of networking and security in the cloud

Page 42: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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vCloud Hybrid Service AWS MS Azure Rackspace OpenStack

Layer 2 Network Extension

Extends the Layer 2 across different Layer 3 networks

Nothing comparable; Elastic IP uses Layer 3 addressing

Not available; Uses separate Layer 3 networks

Not available

Networking & Security Portability

VMs can retain IP/MAC address, firewall/NAT rules

All networking settings must be recreated

Must be recreated via SDK, API, or PowerShell

Must be recreated

Advanced Networking

Nine routable IP spaces available; Intuitive design replicates traditional networking

Proprietary networking forces steeper learning curve, lack of IT control

Networking not consistent, must use PowerShell to design

Some capabilities delivered via Nicira

Comparison of Hybrid Cloud Capabilities: Network Integration

Only VMware takes the guesswork out of networking and security in the cloud

☐~

Page 43: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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Support for Advanced Networking Topologies

10.25.132.x

Your Data Center vCloud Hybrid Service

10.25.132.x DMZ

vCloud Hybrid Service Networking:• Nine routable IP spaces• Intuitive design replicates traditional networks• Customizable to support production applications

IPSec or SSL VPN

Page 44: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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AWS “Hybrid Cloud” Falls Short in Comparison

Primary

Regional Office

Regional Office

Workloads must be re-architected for AWS…

…and are then locked in

VM Import/Export

Limited to Windows Server 2003 and

2008 instances; No Linux support!

Security & Networking

Re-created from scratch in both

directions

• Replaces traditional network concepts with proprietary tools (Elastic IP, Security Groups)

• Steeper learning curve to replicate production networks

• Limits IT control over network topology

Your Data Center

Page 45: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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Use the Same Management Tools On- and Off-Premises

vCloud Automation Center

Service TiersSecurity Policies Service Blueprint

DEVICESvCAC

PORTALCUSTOMPORTALS APPLICATIONS

vCloud DirectorvCloud Connector

vCloud Networking

and Security

vCenter Site Recovery

Manager

vSphere

VMware vCloud Suite

vCloud Hybrid Service is seamless for both IT and end users

Page 46: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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Complete Compatibility to Your Virtualized x86 Workloads

On-premise: 480,000+ VMware customers around the world• 84% use vMotion in production• 77% use HA in production• 60% use DRS in production

IaaS Offerings:

Keep the apps and app development processes you have

Source: Comprehensive survey of VMware customers in Q1 2011

vCloud Hybrid Service

AWS MS Azure Rackspace Openstack

Live Migration of VMs

HA (auto restart)

DRS (auto balancing)

Page 47: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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What Happens When a Host Fails?

• Every vCloud Hybrid Service deployment provides built-in HA capacity:

– Automatically recovers VMs if host fails

– Automatically recovers VMs that fail– Minimizes downtime from regular host

maintenance and patching

• Developing “design for failure” apps can come with additional costs:

– Increased software development time

– New expertise required– Not always feasible

vSphere vSphere vSphere

Resource Pool

Failed Server Operating ServerOperating Server

vCloud Hybrid Service – Auto Recovery Competing Clouds – No Recovery

Hypervisor Hypervisor Hypervisor

Failed Server Operating ServerOperating Server

Failed VMs

Page 48: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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vCloud Hybrid Service Features – At no additional charge...

Disk I/O

Firewalls

Dedicated Cloud Virtual Private Cloud

VPNs

Redundancy + HA

Load Balancers

DHCP, NAT

• Included at no additional cost for all customers• Services do not consume resources from subscribed capacity pools• Networking and security components are configurable within the service

administration portal

Page 49: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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Varrow VCare Technologies Supported

• EMC Storage • EMC Data Protection• VMware vSphere • VMware vCHS• VMware View• VMware SRM

• Citrix XenApp, XenDesktop and Netscaler

• Cisco UCS and Nexus• Cisco Network & Security• Microsoft Exchange, Active

Directory, and SQL

Page 50: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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What VCare Program is Right for You?Standard

Reactive Support

• 8x5 incident reactive support

• 24x7 basic ping monitoring and notification

• VCare response time SLAs

• Manufacturer escalations

• Available on all Varrow supported technologies

EnterpriseManaged Services

• All benefits from VCare Professional plus...

• Unlimited 24x7 proactive support

• Operational run book development

• Configuration, change, and capacity management

• Patching and code updates

• Uptime SLAs• Available on EMC

backup and storage products

ProfessionalManaged Support

• 24x7 incident proactive support

• Full SNMP+ device monitoring

• VCare response time SLAs

• Discount on prepaid service hours

• Annual VChecks• Quarterly service

reviews• Monthly service

reports• Available on all

Varrow supported technologies

Page 51: Varrow VMworld Update and vCHS Lunch and Learn Presentation

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