vcc company presentation
TRANSCRIPT
Virtual Call Center
Cloud-based call center software solution and complementary
telecommunications services.
FEATURES
Contact center
Telecom services
VCC App
VCC Pay
• Cloud-based solution
• Voice + Email + SMS
• Reporting• Integrations
CONTACT CENTER SOLUTION
TELECOMMUNICATION SERVICES
• International interconnections• DID numbers in more than 100
countries• Number porting• International SMS services
• Field sales• Customer care• Support• Administration
MOBILE APP
• Payment during phone conversations• Recurring payment• Highly secure environment• PCI compliant (PCI DSS QSA)
CREDIT CARD PAYMENT
Established
Telecommunication service
Virtual Call Center
DBH Fund Raising
1.5 M EUR Net Sales
Nearly 40 Professionals
1999
VCC STORY
2003
2010
2013
2014
2015
• No Initial Investment (CAPEX vs OPEX)
• Pay as You Go Client Payment Structure
• All-in-One Solution• Consultation and Support• Agile Development Methodology• Easy to Outsource• Can be used as Corporate Standard
MAIN ADVANTAGES TO CLIENTS
Inhouse vs. Outsource Call & Contact Centers
B2C Companies
10-1000 FTE Agents
OUR MARKET
• Telecommunications
• Finance• Insurance• Retail• Home Shopping• Public Utilities
INHOUSE MARKET
Outsource Call Centers
Shared Service Center (SSC)
Business Process Outsourcing (BPO)
OUTSOURCE MARKET
2 000+ FTL in 32 countries
OUR USERS WORLDWIDE
Clients with local usersSites system also in use
Ferratum (Finland, 20+ countries)
OUR CLIENTS
Gigashopping (Portugal, Brazil)
Lamagold (Russia)
UPC (Hungary)
HBO (Hungary)
Studio Moderna
(Hungary)
Telenor Hungary (Partner)
Thank you for your attention!
www.virtual-call-center.eu