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PARTNER WITH VEEAMYour success is our mission.PARTNER WITH VEEAMYour success is our mission
Modern Data ProtectionBuilt for Virtualization
EMEA
JUNE, 2013
06212013
VEEAM CLOUD PROVIDERLICENSING OPTIONS
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VEEAM CLOUD PROVIDER LICENSING OPTIONS
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TABLE OF CONTENTSTABLE OF CONTENTS 2
DEFINITIONS 4
PERPETUAL LICENSING (CAPITAL EXPENSE) 4
PRODUCTS INCLUDED 4
LICENSING UNIT 4
VEEAM BACKUP AND REPLICATION 4
INITIAL ORDER 4
SUBSEQUENT ORDERS 5
EXPAND ENVIRONMENT 5
VERSIONS 5
SKU CONTENT 5
HOW TO BUY 5
RENTAL LICENSING OPTIONS 5
PER USAGE - MONTHLY 5
VOLUME AGREEMENTS 5
PRODUCTS INCLUDED 5
QUALIFICATIONS 6
LICENSING UNIT 6
SKU CONTENT 6
PROCESS 6
PRICING 6
REPORTING 6
PAYMENTS 6
HOW TO BUY 6
NON–COMPLIANCE 6
REPORTING NON–COMPLIANCE 7
PAYMENT NON–COMPLIANCE 7
CANCELLATION FOR NON–COMPLIANCE 7
NOT-FOR-RESALE (NFR) KEYS 7
PRODUCTS INCLUDED 7
HOW TO ACQUIRE 8
This Veeam Cloud Provider Licensing Options document, along with the Veeam EULA and VEEAM VCP Program Guide documents is an agreement between the Cloud Provider and Veeam. By Joining the VCP Program, Purchasing and/or Renting Veeam product(s) the Cloud Provider agrees to abide by the terms and restrictions in these documents.
The latest versions can be found on Veeam ProPartner Portal, Program’s tab.
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INTERNAL USE LICENSES 8
PRODUCTS INCLUDED 8
HOW TO BUY 8
LICENSE COMPLIANCE (CONVERT COMMERCIAL TO CLOUD PROVIDER) 8
LICENSE CONVERSION 8
PERPETUAL TO VOLUME RENTAL AGREEMENT 8
PERPETUAL TO PER USAGE RENTAL 8
RENTAL TO VOLUME RENTAL AGREEMENT 9
RENTAL TO PERPETUAL 9
LICENSE TRANSFER 9
SPECIAL USE CASES 9
REMOTE USE OF VEEAM BACKUP AND REPLICATION (STANDARD OR ENTERPRISE) 9
PRIVATE CLOUD USE OF VEEAM BACKUP AND REPLICATION 9
PERPETUAL LICENSING SCENARIO’S 10
RENTAL LICENSING SCENARIO’S 11
LICENSE AGREEMENT 12
AUDIT 12
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VEEAM CLOUD PROVIDER LICENSING OPTIONS
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DEFINITIONVCP refer to the companies (including Service Providers/Hosting Providers) registered and participating in Veeam Cloud Provider Program
Cloud Provider — Companies whose primary business function is to provide multi–tenant hosted services to independent companies (other legal entities under different ownership). Hosted Services include: Software as a Service (Saas), Platform as a Service (PaaS), Infrastructure as a Service (IaaS) and other Managed Services.
Outsourcer — Outsourcers do NOT qualify for the Veeam Cloud Provider Program. They generally provide single–tenant custom services and have the unique requirement of needing to transfer both software title and support rights over to their client at the end of their contract. That is outside the scope of this program, its benefits and license agreement. Please send an email to [email protected] to learn more about acquiring the appropriate licensing and EULA contract modifications.
NOTE: Veeam’s standard commercial SKUs CANNOT be used in Outsourced environments.
VCP Aggregator is a reseller which resells monthly per usage model or volume agreement model, collects report from VCPs. “Aggregator” is composed by Rental Distributor or Sub Aggregator.
Administrative Access – extension of rights to use from the licensee to their contractor(outsourcer, etc.)
Authorized for Support – organizations and individuals recognized by Veeam support as eligible to receive technical assistance on the designated product(s) licensed
Outsourcing EULA Modification – a rider to standard license agreement that must be attached at time of license purchase. This rider gives the outsourcer rights to a one (1) time transfer of product usage and support rights. Veeam, Outsourcer and transferee (Outsourcer client, Veeam’s new end user) must all execute a Rights Transfer document at end of term/time of transfer. Additionally transfer is required to purchase their own new, separate support agreement with Veeam.
Usage Rights – the Cloud Provider is considered the Veeam End User and has usage rights for the licensed products. These rights are NOT transferrable (See EULA for details) with VCP licenses.
Support Entitlement — (Referred to as Maintenance in EULA) follows the usage rights. This entitlement cannot be transferred but remained attached to the usage rights. In practice this means that the cloud provider must support their end users and the cloud provider is the only party that calls Veeam for support.
PERPETUAL LICENSING (CAPITAL EXPENSE)PRODUCTS INCLUDED• Veeam Backup and Replication (Standard, Enterprise or Enterprise Plus Editions)
• Veeam One
• Veeam Backup Management Suite (Standard, Enterprise or Enterprise Plus Editions)
• Veeam Management Pack for VMware
• Veeam SPl HP Operations Manager
LICENSING UNITVEEAM BACKUP AND REPLICATIONVeeam Backup and Replication, Veeam One and Veeam Backup Management Suite are licensed per 10VMs. Minimum order is 1 SKU for 10VMs. All other products are licensed by socket.
INITIAL ORDERWhen a Cloud Provider places their 1st order for Veeam Backup and Replication VCP edition they will receive a license key to set up the product on up to 16 sockets. This should allow the VCP flexibility to migrate the 10VMs licensed across the environment to meet SLA/uptime/etc. requirements.
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SUBSEQUENT ORDERSIf the VCP orders additional VMs of backup they will NOT automatically receive a new license key expanding the socket count.
EXPAND ENVIRONMENTWhen the VCP needs to expand their backup environment beyond the originally provisioned 16 VCP sockets they must contact [email protected] and request additional keys. The CONTACTS tab on Veeam ProPartner Portal lists the contact information for the VCP’s regional Veeam Sales Team.
VERSIONSVeeam Backup and Replication is available in Standard, Enterprise or Enterprise Plus edition.
These products are mutually exclusive – mixing Standard and Enterprise editions in the same environment is not allowed (restricted/controlled by Enterprise Manager).
SKU CONTENTSKUs contain the ordered Veeam product, 1 Year of Premium Maintenance, and rights to use the product in a hosted environment. See EULA, http://www.veeam.com/eula.html, “Grant of License” section.
HOW TO BUYVeeam Perpetual License SKUs, Cloud Provider Editions are available thru VCP’s Aggregators. Veeam ProPartner Portal, Workplace tab contains a locator to help Cloud Providers locate a VCP Aggregator in their area.
*If your firm is both a Veeam Reseller Partner and a Veeam Cloud Provider Partner please refer to the Perpetual Licensing Scenario’s section for additional information. Apply for a 2nd relationship through the Portal (“Edit Profile”, “Become a VCP”) or contact [email protected] for assistance.
RENTAL LICENSING OPTIONSPER USAGE - MONTHLYVeeam offers a Per usage - Monthly rental of product(s) with No Volume or Time commitment to Veeam. Aggregators (rental resellers) may set their own minimum fees or relationship duration.
Veeam is adding VCP’s Aggregators to the program – check the Veeam Partner Portal, “Request Quote”, “Select Aggregator”, to determine if a rental in available in your geography.
VOLUME AGREEMENTSVeeam offers [annual] Volume rental agreements with both a Volume and Time commitment. Higher volume agreements carry more discounted pricing. Contact your Veeam Aggregator for more information.
Veeam is adding Aggregators to the program – check the Veeam Partner Portal, “Request Quote”, “Select Aggregator”, to determine if a rental in available in your geography.
PRODUCTS INCLUDED• Veeam Backup and Replication(Standard, Enterprise or Enterprise Plus Edition)
• Veeam ONE
• Veeam Backup Management Suite (Standard, Enterprise or Enterprise Plus Edition)
• Veeam SPI HP Operations Manager
• Veeam Management Pack for VMware
• Veeam Backup Free Edition
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QUALIFICATIONSRental through the Aggregators is available to Platinum and Gold Veeam Cloud Providers. Refer to the Cloud Provider Program Guide posted on the Veeam Partner Portal to see the current requirements & criteria for Platinum and Gold tiers.
LICENSING UNITVeeam Backup and Replication, Veeam One and Veeam Backup Management Suite are licensed per VM. All other products are licensed by socket.
SKU CONTENTSKUs contain the ordered Veeam product, Premium Maintenance, and rights to use the product in a hosted environment. See EULA, http://www.veeam.com/eula.html, “Grant of License” section.
PROCESSJoin Veeam VCP Program and attain Gold or Platinum Status.
License Key acquisition – Contact your Aggregator and request being provisioned with SKU’s for appropriate products.
Usage Reporting – Report monthly usage to your Aggregator within the specified timeframe.
PRICINGPrice set by Aggregator
Veeam will consider price increases only at the beginning of each calendar year (January 1) but may decrease pricing at any time during the year. Price increase notifications will be sent out before January 1 even if the price increase does not take effect until later in the calendar year.
REPORTINGVeeam strongly recommends the Aggregator set reporting and payment requirements at least as restrictive as outlined below.
Cloud Provider Usage Reporting to the Aggregator must be completed by 15th of month for previous month. Cloud Providers must report the full month of product usage, not an [initial] partial month. However, after the initial month partial month usage of 15 days or more shall be considered a full month of usage and must be reported as such in the next report due.
Reporting Methods are at the discretion of the Aggregator: Spreadsheet, portal, edi, etc.
A script is available to generate a report on a number of unique virtual machines that were backed up by the product. Send an email to [email protected] in order to get it.
PAYMENTSVeeam strongly recommends the Aggregator give the Cloud Provider no more than 45 days from end of reporting period (30 days from report submission) to remit payment to the Aggregator.
The Aggregator is responsible for all Invoicing to the Cloud Provider and can set own payment terms.
HOW TO BUYRefer to the Veeam ProPartner Portal to find the latest list of Aggregators and countries where rental is offered.
NON–COMPLIANCEAggregators are responsible for all Notification, Warning, and Cancellation communications with Cloud Providers. Timing and type of message sent is outlined below. Failure to the Aggregator to send the communications does NOT relieve the Cloud Provider of their obligations or the enforcement of penalties for failure to meet those obligations.
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REPORTING NON–COMPLIANCE• Level 1 Notification — Reports 1–15 days late
Aggregator sends “Notice of Non–compliance” with reporting requirements
• Level 2 Warning — Reports 16–45 days
Aggregator sends “Warning of Non–compliance” with reporting requirements
• Level 3 Cancellation — Reports over 45 days late
Aggregator sends “Cancellation for Non–compliance” with reporting requirements
PAYMENT NON–COMPLIANCE• Level 1 Notification — Payments 1–15 days late
Aggregator sends “Notice of Non–compliance” with payment requirements
• Level 2 Warning — Payments 16–45 days late
Aggregator sends “Warning of Non–compliance” with payment requirements
• Level 3 Cancellation — Payments over 45 days late
Aggregator sends “Cancellation for Non–compliance” with payments requirements
CANCELLATION FOR NON–COMPLIANCEVCPs that receive three (3) level 1 Notifications in rolling 12 month period – “Cancellation for Non–compliance” The Cloud Provider can re–apply with Aggregator after 12 months.
VCPs that receive two (2) Level 2 Warnings in rolling 12 month period – “Cancellation for Non–compliance” Can re–apply with Aggregator after 12 months.
VCPs that receive one (1) Level 3 Cancellation — Cancellation of rental privileges for 12 months.
Support / subscription are immediately cancelled and the Cloud Provider must discontinue use of any/all Veeam Products rented.
NOTE: Cloud Provider can still purchase Perpetual Licenses assuming no other non–compliance issues and after account is brought current.
NOT–FOR–RESALE (NFR) KEYSNot–for–resale (NFR) software is available to partners for product demonstration and training purposes. Veeam Gold and Silver Cloud Provider partners may receive up to eight sockets of NFR copies of the Veeam software products they are authorized to resell. Under no circumstances can NFR software be copied, resold, or distributed to any third party, or used for partner information processing or computing needs. One year of maintenance/support is included with NFR software as long as the partner remains in good standing within the parameters of the Veeam Gold and Silver Program and does not violate the NFR license terms.
PRODUCTS INCLUDED• Veeam Backup and Replication (Standard, Enterprise or Enterprise Plus Editions)
• Veeam ONE
• Veeam SPI HP Operations Manager
• Veeam Management Pack for VMware
• Veeam Backup Free Edition
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HOW TO ACQUIRETo obtain NFR software, partners must go to http://www.veeam.com/propartner, sign on to Veeam ProPartner, and request NFR copies of the desired product. Upon approval by regional channel management, NFR keys will be sent directly to them. Partners wishing to extend maintenance/support at the end of the initial one–year term should send an e–mail to [email protected] and will be subject to the same approval process.
INTERNAL USE LICENSESVeeam Platinum and Gold Cloud Providers partners are entitled to purchase discounted internal* partner usage licenses.
PRODUCTS INCLUDED• Veeam Backup and Replication (Standard, Enterprise or Enterprise Plus Editions)
• Veeam ONE
• Veeam SPI HP Operations Manager
• Veeam Management Pack for VMware
• Veeam Backup Free Edition
HOW TO BUYContact your Veeam Regional Sales Team for assistance purchasing these Licenses.
*internal refers to use by a partner’s own internal IT department, and is not to be used for hosting or outsourcing services.
LICENSE COMPLIANCE (CONVERT COMMERCIAL TO CLOUD PROVIDER)Veeam recognizes that some of our partners have had urgent need to deploy Veeam products in their hosting environment prior to the creation of Veeam Cloud Provider Program. The use of these licenses in a hosting environment is not technically compliant with Veeam’s End User License Agreement (EULA).
With no penalty, Veeam will help you convert those commercial licenses to Cloud Provider licenses so they associate with the appropriate usage rights and bring your firm into legal compliance. Send an email to [email protected] for instructions.
LICENSE CONVERSIONPERPETUAL TO VOLUME RENTAL AGREEMENTPerpetual Licenses* cannot be converted into Rental Licenses. However a Cloud Provider may choose to purchase some number of Perpetual VCP Licenses and then use a Volume Rental Agreement to make cost effective ongoing operational expenditures on Veeam product(s).
*If a Cloud Provider is using commercial licenses for their hosted environment these must be converted before entering into a Volume Purchase Agreement.
PERPETUAL TO PER USAGE RENTALPerpetual Licenses cannot be converted into Rental Licenses. However a Cloud Provider may choose to purchase Perpetual VCP Licenses for the predictable (long term contracts) component of their business and then use Rental to address the variable part of their revenue stream.
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RENTAL TO VOLUME RENTAL AGREEMENTRental of Veeam product(s) through Aggregators is either month to month or an annual commitment. Cloud Provider may negotiate out of an [annual] rental agreement and enter into a Volume Rental Agreement, begin reporting/paying for usage based on the volume agreement terms, and stop reporting on the monthly or annual rentals.
RENTAL TO PERPETUALRental of Veeam product(s) through Aggregators is either month to month or an annual commitment. At the end of the rental term (monthly or end of agreement) the Cloud Provider may choose to stop renting and instead purchase Cloud Provider perpetually licensed product(s). Rental does not carry any residual value; there is no credit for previously paid monthly licensing fees.
LICENSE TRANSFERVeeam Cloud Provider licenses, both Perpetual and Rental, CANNOT have the usage rights transferred to another legal entity. All rights remain with the Cloud Provider.
If there is a need to transfer usage rights to YOUR client at some point in the future then refer to the Perpetual Licensing Scenarios graphic for guidance on obtaining an outsourcing EULA modification.
SPECIAL USE CASESREMOTE USE OF VEEAM BACKUP AND REPLICATION (STANDARD, ENTERPRISE OR ENTERPRISE PLUS)Veeam Backup and Replication with Cloud Provider licensing can be used to service remote clients. VCPs can use their VCP licenses for remote replication or offsite backup/move to CP site. These are still licensed by the
VM. There is a limitation – the Cloud Provider’s customer cannot use the VCP licensed Veeam B&R for their own purposes (local backups, sandbox, file extraction, etc.); the VCP license can only be used for DR to the Cloud Provider’s site. If the customer wants to do more they will need to acquire their own Veeam Commercial (socket based) license.
Contact your regional team or email [email protected] for configuration details and limitations.
PRIVATE CLOUD USE OF VEEAM BACKUP AND REPLICATIONSome Cloud Providers are offering their clients a service based on the underlying hardware, not the number of virtualized machines. In these offerings the Cloud Provider may have no visibility into the number of VMs being backed up/replicated.
Contact your regional team or email [email protected] for guidance on licensing in these environments.
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PERPETUAL LICENSING SCENARIO’S
Determine Appropriate Perpetual Licensing
Veea
m re
gist
ered
Clo
ud P
rovi
der
s an
d o
utso
urce
rs O
NLY Usage Type
(see Definitions for explanation)
License Ownership(see Definitions for
explanation)
License Type and Acquisition(see Definitions for explanation)
Hosting/ManagedServices
ClientRequest third party access rights
Client buys Commercial LicensingRequest third party access rights
Cloud Provider Cloud Provider/ Outsourcer buys VCP
Licensingthrough VAR channel
Outsourcing
OutsourcerOutsourcer request “rights to transfer“
ClientRequest third party access rights Client (or basic Partner for Internal Use) buys
Commercial Licensingthrough VAR channel
VCP/ Outsourcer/ Internal Use
Silver
Determine partner levelCloud Provider/ Outsourcer buys Internal Use
Licensingthrough VAR channel
Gold or Platinum
Type of licensing
licensing with special terms
VCP licensing
Standard commercial licensing
Internal use
If you are an Outsourcer please email [email protected] for further assistance.
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RENTAL LICENSING SCENARIO’S
Determine Appropriate Perpetual Licensing
Usage Type(see Definitions for explanation)
License Ownership(see Definitions for explanation)
License Type and Acquisition(see Definitions for explanation)
Cloud /ManagedServices
ClientClient buys Commercial Licensing
Request third party access rights
Cloud Provider
Cloud Provider acquires VCP Rental Licensingthrough Aggregator channelOutsourcing
There are NO rental options for Outsourcing — see Perpetual
Licensing scenarios
VCP Internal Use
Yes
Are internal Systems “Co-mingled“ with client
environments? Cloud Provider can’t use rental for Internal use unless co-mingled. See Perpetual Licensing
scenarios for purchase options.No
Type of licensing
licensing with special terms
VCP licensing
Standard commercial licensing
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LICENSE AGREEMENTAll Veeam Product SKUs VCP edition associate with section 2.0 of the Veeam EULA (available on the Veeam website) and grant the Cloud Provider purchaser rights to use the product(s) in a hosted environment.
Veeam Free Products (see Products Included above) will also associate with section 2.0 of the Veeam EULA for all Cloud Providers that are members in good standing of the Veeam Cloud Program (See Cloud Provider Program Guide on the Veeam Partner Portal).
AUDITFor the term of any Veeam Product Licenses and Maintenance, and for a period of one year thereafter, Veeam may, during normal business hours and upon reasonable prior notice to Cloud Provider, inspect the files, computer processors, equipment and facilities of Cloud Provider to verify compliance with the EULA or an applicable Order Form.