verbal and non-verbal communication
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TRANSCRIPT
MBA – Sec-A Presented By
Devanshu Betal
Verbal and Non-Verbal Communication
What Is Communication?
The word communication has originated from a Latin word “Communes” which means something common.
Communication is a process of exchanging information, ideas, thoughts, feeling and emotions through speech signals, writing or behavior. In communication process, a sender encodes a message and then using a medium and send it to appropriate feedback using a medium.
Importance of communication
Express thought, ideas and feelingsCreating awarenessTo fulfill a goalAvoid isolatedHighlight issuesProcess, developmentEducating the masses etc.
ADVANTAGES OF VERBAL COMMUNICATION
More personal and informal Makes immediate impact Provides opportunity for interaction and
feedback Help us correct ourselves (our messages
according to the feedback and non-verbal cues from the listener)
It is fastest and less expensive
DISADVANTAGES OF VERBAL COMMUNICATION
It can be quickly forgotten. A word once uttered cannot be taken back There is no legal evidence of oral
communication Impact may be short lived Very difficult to be conscious of our body
language.
Easy presentation Help to illiterate people Help to handicapped people Attractive presentation Reducing wastage of time Quick expression of message
ADVANTAGES OF NON-VERBAL COMMUNICATION
Costly Lack of formality Difficult to understand Long conversations are not possible Multi-channel
DISADVANTAGES OF NON-VERBAL COMMUNICATION