LoyaltyManagementSolution Banking

VeriTouch

Self Service Portal

Internet Banking- Call Center -E-Statement

E-mail Server /SMS Gateway

Back Office /Reporting / ERP

Credit CardTransaction System

Core BankingSystem

Multi-ChannelManager

Bill PaymentGateway VeriPark Loyalty Management System

Base Schemes

Campaigns

Loyalty Points

Tiers

Campaigns

Segments

Campaigns

Gift Catalogues Redemption Partners

Merchant Chains

M1 M2 M3

MerchantsMerchants

Redemption Partners

Pay TV MobileTelco

Retailer-Airline Gift

CatalogueSupplier

GiftCatalogueSupplier

Points Earned Last 3 Months Points Redeemed Last 3 Months Customer Enrollment

Redemption Ratio Volume of Transaction Top 3 Catalogue Items

DashboardLoyalty Management System

Flexible LoyaltyProgramsCreate loyalty programs and enroll your customers to encourage repeated purchasing and brand loyalty.

www.veripark.comVeriTouch - Loyalty Management System

Orchestrate multi-channel loyalty programs that convert points and rewards into true customer loyalty.

Integrate your programs across all channels including online, tablet, mobile, social media, kiosks, retail stores and POS terminals.

Manage simultaneously multiple sources, such as transactions, deposits, loans, various payment methods, along with multiple campaigns and merchants.

Efficiently track and monitor any complaints and convert them to opportunities with the Back Office add-on.

Multi-Channel Rewarding

LMS allows a bank to offer campaigns that are funded by merchants. For example a bank can promote usage of their cards at a specific merchant’s shop by giving five times more points for spending at that merchant’s. All the cost of the points will be reflected to the merchant automatically by our accounting module.

Merchant Funded Campaigns

Advanced Targeting SupportLMS allows offers to be targeted for specific conditions. The following targeting criteria is supported:

MerchantMerchant chainMerchant category codeDay of weekHour of day

The Bank can design multiple tiers of loyalty layers where as customers engage with the bank, they get more points and their loyalty tier is increased. The bank can associate various benefits to these loyalty tiers such as higher ATM limits, discounted fees and others as well as points redemption.

Multi-Tier Loyalty Programs

LMS allows posting the necessary entries to the bank’s accounting system whenever a point is generated, redeemed or expired. This allows the bank to instantly monitor the liabilities of all parties and reduce the manual overhead of running a loyalty program.

Accounting Support

VeriTouch LMS solution allows many items to be used as gift catalog items. Customers can browse the gift catalogue from the self-service portal or from Internet banking. Once an order is placed the fulfillment partner is notified and the order can be reached from the fulfillment partner portal. Similarly vouchers can be made available to customers where issuers of vouchers can check and validate the vouchers from the partner portal.

Gift Catalogue & VoucherSupport

Manage multiple targeted membership schemes with variable durations and prices, including support for corporate-em-ployee joint programs

Promote employee motivation and secure your best performers.

Measure performance improvement.

Foster employee recognition through engagement.

Real-Time Rewarding& RedemptionLMS allows points to be generated by online integration to bank systems. This allows the bank to reward the customers for their card spending in one store and would allow them to use their just rewarded points as cash in the next store.

Customer SelfService PortalCustomer self-service portal as a web based platform is integrated with back-end systems & provides online shopping for loyalty users. In this portal customers can check their balances, loyalty statements and spend their points.

Partner PortalThe merchant partners can review the list of loyalty points redemption requests made by the bank’s customers for specific gift items, fulfill the requests and manage the catalog of available gift items and their respective stock.

Draw & RafflesManagementLMS allows a bank to not only give points but to give entitlements for raffles. Each entitlement can be linked to a banking event. LMS contains a utility for random number generation & determining the winners of a draw.

www.veripark.comVeriTouch - Loyalty Management System

Employee Loyalty Programs

Unleash a full range of marketing and service capabilities to get the most out of the customer relationships.

Reward your customers with points, discounts and certificates.

Track point balances including earnings, redemptions expirations and transfers.

Improve overall profit contribution from their gift card program

Loyalty Card Management

System Architecture

Multi-Channel

Core Banking

Credit Card

MS SQL Server

Transactions

Transactions

Events

Dynamic CRMServer - LMS

InternetInternet

Partners Portal

Self Service Portal

FulfillmentPartner

Customer

Firewall Firewall

Multi-Step Campaign

www.veripark.comVeriTouch - Loyalty Management System

Internet BankingCall-CenterBranch TellerSMS BankingMobile Banking

Contact Center360 Degree Customer ViewComplaint ManagementMarketingNew Customer EnrollmentSales Lead CapturingSales Force Automation

Personal LoansCredit CardAuto LoansMortgage LoansServicing and Application Processes

VeriPark is a software house specialized in providing software solutions to financial institutions. VeriPark is a Gold Partner for Microsoft Dynamics CRM and has offices in Istanbul, London, Dubai, Riyadh and Cairo.

VeriPark finance sector solution offerings

VeriBranch VeriTouch VeriLoanLoan OriginationSolution 

Omni ChannelDelivery Solution

CRM Solutionfor Banking and Insurance

About VeriPark