veterans benefits administration october 2015 stakeholder enterprise portal

VETERANS BENEFITS ADMINISTRATION October 2015

Stakeholder Enterprise Portal

VETERANS BENEFITS ADMINISTRATION 2

Stakeholder Enterprise PortalAgenda• Introduction/Overview• How SEP Interacts with VBA Systems• Office of General Counsel (OGC) Rights• How to Access SEP• Basics:

– Representation Requests– Representative Dashboard

• Current Forms• Veteran Profile

– VSO Work Queue• Walkthrough of the Compensation Application• Resources• Points of Contact • Digits-to-Digits (D2D)


Stakeholder Enterprise PortalAgenda

Enterprise, Access, and Integration, EA&I (Formerly VRM)



Access Channels for Electronic Claims Submission

VETERANS BENEFITS ADMINISTRATION

Stakeholder Enterprise Portal Overview

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• Secure web-based (Internet) portal

• URL: www.sep.va.gov

• Electronic way of doing business with the VA

• Users are external business partners who support Veterans• Veterans Service Organizations• Attorneys• Claim Agents

http://www.sep.va.gov/

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The name in the database must match your PIV badge exactly (includes middle initial or name).

If the name is different on the user’s PIV badge than in the OGC Accreditation Database, the user needs to send an email with the corrected information to [email protected].

Updates take 24 hours to be reflected in the database.

Before registering for SEP:

A user will review his or her name in the Office of General Counsel’s (OGC) Accreditation Databasehttp://www.va.gov/ogc/apps/accreditation

/

Office of General Counsel (OGC)

mailto:[email protected]

http://www.va.gov/ogc/apps/accreditation/



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OGC Permissions

Another OGC consideration is permissions. The leadership of each Veteran Service Organization decides how the permissions of an individual Representative will be set within the OGC database.

A Representative may be given permission to: – Accept or decline an electronic VAF 21-22– Submit a compensation application on behalf of the Veteran

NOTE: These are separate permissions - a Representative may have permission for one, but not the other.

If a user feels his or her permissions are not set up properly, the user must coordinate with each organization and the OGC Accreditation to have this changed. OGC Accreditation can be contacted at [email protected].

Office of General Counsel (OGC)



How To Access SEP

SEP Access (User Guide Sections 4.0 – 4.3)Currently there are two (2) ways to access SEP:

• Personal Identification Verification (PIV) Card• Norton Symantec Level 3 remote Proofing Authentication



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Representation Requests (User Guide Sections 5.0 – 5.4)

The Representation Requests page (tab) isused to review and accept(or decline) electronic21-22 requests.

Choose specific search criteria to find requests that pertain to the VSO.



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When a search is run, thesearch results display atthe bottom of the page.

For details about aVeteran click the Veteran’s name.Representativeswith permission toaccept or decline requests will seethe options onthe details page.



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Once a request isaccepted, a Representativehas access to the Veteran’s information through SEP.



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Representative Dashboard (User Guide Sections 6.0 – 6.6)

The Dashboard page (tab) is used to search for a Veteran.

Once a Veteran’s record is found the Representativecan access certain information.



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Representative Dashboard (User Guide Sections 6.0 – 6.6) Currently there are eight (8) actions that can be taken. Information provided is read only.

The two (2) Actions used toprovide additional evidence on an existing claim or tosubmit a new claim are:

• Claim Status – uploaddocuments to support the Veteran’s claim

• Online Forms – access the Compensation and Dependent applications


Basics - Available Forms

Representative Dashboard (User Guide Sections 6.0 – 6.6) – Current Forms (accessed from Actions - Online Forms)

• Application for Disability Compensation (21-526EZ)• Declaration of Status of Dependents (21-686c)

– Integrated forms • Veteran's Application For Increased Compensation Based On

Unemployability (21-8490)• Statement In Support Of Claim For Service Connection For Post-traumatic

Stress Disorder (PTSD) (21-0781, 21-0781a)• Application for Automobile or Other Conveyance and Adaptive Equipment

(21-4502)• Request for Approval of School Attendance (21-674)• VR&E – Education/Vocational Counseling Application (28-8832)• VR&E – Disabled Veterans Application for Vocational Rehabilitation

(28-1900)


Basics - Veteran Profile

Representative Dashboard (User Guide Sections 6.0 – 6.6) View only Veteran Profile Information:

• Payment History

• Additional Benefits Summary

• Disability Summary

• eBenefits Profile

• Dependent Summary

• Representative



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VSO Work Queue (User Guide Sections 8.0 – 8.1)

The VSO Work Queue is used to search for electronic applications that have been started, but not submitted.

The application may have been started by the Veteranusing eBenefits or by a Representative using SEP.

Choose specific search criteria to find work items that pertain to the VSO.



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When a search is run, thesearch results display atthe bottom of the page.

The Veteran’s file numberwill be shown when you click on the Veteran’s name.



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Currently, there is no direct access to the application from the Work Queue.

The user must:

• Return to the Dashboard

• Search for the Veteran

• Access the application from the Actions option“Online Forms”



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Resources:

– SEP FAQs

https://www.sep.va.gov/sep/web/guest/faq

– SEP User Guide

https://www.sep.va.gov/sep/ecms-proxy/document/sep/dynamic-content/sep/assets/downloads/SEP_User_Guide_July2015.pdf









Questions? Feel free to reach out to us!

Colleen Powell(601) 364-7079

[email protected]

or

[email protected]



Digits-to-Digits (D2D)

Business Lead: Stan Moran


Increasing and Improving Self-Service Access to Partners

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Benefits: Allows VSOs to submit electronic claims from their CMS

directly into VBMS Eliminates the need to print and mail hard copies to VA

to submit claims Allows partners to leverage their investments in CMS

systems Reduces submission times

VSO Claims Management System (CMS)

Regional OfficeVSO

Working Draft, Pre-Decisional, Deliberative Document – Internal VA Use Only

Pilot Production (in progress) Currently in Pilot Phase National Rollout deployment

scheduled to start Fall 2015


VA Forms Currently Supported by D2D

• VA Form 21-526EZ – Application for Disability Compensation and Related Compensation Benefits

• VA Form 21-22 – Appointment of Veterans service Organization as the claimants representative

• VA Form 21-0966 – (Data Only) Intent to File a claim for Compensation

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Additional Information

Please visit the D2D public-facing web site for Frequently Asked Questions (FAQs) and for more information: http://www.innovation.va.gov/program-d2d.html

Your Primary D2D Points-of-Contacts (POCs):

D2D Mailbox: [email protected]

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http://www.innovation.va.gov/program-d2d.html


veterans benefits administration october 2015 stakeholder enterprise portal

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